【Cloud & ITO】インフラエンジニア②

DXC Technology
Full_time•Tokyo, Japan

📍 Job Overview

  • Job Title: 【Cloud & ITO】インフラエンジニア②
  • Company: DXC Technology
  • Location: Tokyo, Tōkyō, Japan
  • Job Type: On-site
  • Category: Infrastructure Engineer
  • Date Posted: June 17, 2025

🚀 Role Summary

  • Lead the operations team and oversee the stable operation of multiple projects and customer environments.
  • Drive the standardization and automation of operational processes to improve quality and optimize costs.
  • Collaborate with global teams and provide technical guidance to offshore teams.
  • Ensure high service level agreements (SLAs) and manage incidents and problems effectively.
  • Contribute to new project planning and architecture design from an operations perspective.
  • Foster a culture of continuous improvement and innovation in operations.

💻 Primary Responsibilities

  • Cloud & ITO Environment Management: Lead the operations team and oversee the stable operation of multiple projects and customer environments.
  • Team Leadership: Manage and mentor the operations team, fostering a culture of continuous improvement and innovation.
  • Process Standardization & Optimization: Standardize and optimize operational processes, driving continuous improvement and cost optimization.
  • Automation Design & Implementation: Design and implement automated solutions to improve operational efficiency and reduce manual intervention.
  • SLA Management: Ensure high service level agreements (SLAs) and manage their continuous improvement.
  • Incident & Problem Management: Manage incidents and problems effectively, minimizing downtime and ensuring quick resolution.
  • Customer Communication: Serve as the primary point of contact for customers, providing regular updates and addressing their concerns.
  • Problem Solving & Troubleshooting: Analyze complex problems, identify root causes, and implement effective solutions.
  • Project Advisory & Collaboration: Contribute to new project planning and architecture design from an operations perspective, ensuring operational feasibility and scalability.
  • Global Team Collaboration: Collaborate with global teams and provide technical guidance to offshore teams, ensuring consistent operational standards and best practices.
  • Continuous Improvement & Innovation: Foster a culture of continuous improvement and innovation in operations, driving operational excellence and cost optimization.

🎓 Skills & Qualifications

Education: Bachelor's degree or higher in Computer Science, Information Technology, or a related field.

Experience: Over 7 years of IT infrastructure operations experience, including at least 3 years in cloud environments (AWS, Azure, etc.).

Required Skills:

  • Proven experience in managing operations teams (2+ years).
  • Strong knowledge of ITIL processes and best practices.
  • Experience in designing and implementing automated solutions for operational processes.
  • Excellent problem-solving skills and ability to manage complex incidents and problems.
  • Strong communication and collaboration skills, with the ability to work effectively with global teams.
  • Proficiency in English, with the ability to read technical documentation and communicate effectively with global teams.
  • Experience with Linux, Windows, and network management.
  • Knowledge of cloud environments (AWS, Azure, etc.) and relevant tools (e.g., Terraform, Ansible, Puppet).

Preferred Skills:

  • Experience with multi-cloud environments.
  • Familiarity with DevOps and SRE (Site Reliability Engineering) practices.
  • Knowledge of offshoring and nearshoring strategies.
  • Experience with service management and ITIL processes at an expert level.
  • Familiarity with business process improvement methodologies (e.g., Lean, Six Sigma).

Certifications:

  • AWS/Azure/GCP certified (Associate level or higher).
  • ITIL Foundation/Expert certified.
  • PMP certified.
  • Other relevant certifications in system operations or infrastructure.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • A well-structured portfolio showcasing your experience in IT infrastructure operations, with a focus on cloud environments (AWS, Azure, etc.).
  • Examples of automated solutions designed and implemented for operational processes.
  • Documentation of complex incidents and problems you've managed, including your approach to troubleshooting and resolution.
  • Evidence of your leadership and mentoring skills, with examples of team projects or process improvements you've driven.
  • Examples of your collaboration with global teams, demonstrating your ability to work effectively across time zones and cultures.

Technical Documentation:

  • Detailed documentation of your approach to operational process standardization and optimization.
  • Examples of your use of ITIL processes and best practices in your projects.
  • Evidence of your problem-solving skills, with clear explanations of your approach to complex incidents and problems.
  • Documentation of your experience with cloud environments (AWS, Azure, etc.) and relevant tools (e.g., Terraform, Ansible, Puppet).

💵 Compensation & Benefits

Salary Range: Competitive salary based on experience and skills, with regional adjustments for the Tokyo area.

Benefits:

  • Comprehensive health insurance coverage.
  • Retirement benefits, including company-matched contributions.
  • Generous vacation and holiday policies.
  • Flexible work arrangements, with a focus on work-life balance.
  • Opportunities for professional development and training, including certification reimbursement.
  • A dynamic and inclusive work environment that values diversity and fosters innovation.

Working Hours: Full-time position with standard working hours (9:00 AM - 5:30 PM), with flexibility for project deadlines and maintenance windows.

🎯 Team & Company Context

🏢 Company Culture

Industry: IT services and consulting, with a focus on cloud and infrastructure management.

Company Size: Large enterprise with a global presence, employing over 130,000 people in more than 70 countries.

Founded: 1959, as Electronic Data Processing (EDP) Corporation, later merged with Computer Sciences Corporation (CSC) in 2009 to form DXC Technology.

Team Structure:

  • The operations team consists of 5-10 members, with a mix of senior and junior engineers.
  • The team reports directly to the operations manager, who is responsible for driving operational excellence and customer satisfaction.
  • The team collaborates closely with other departments, including project management, architecture, and customer success, to ensure seamless project delivery and customer support.

Development Methodology:

  • Agile/Scrum methodologies are used for project management and process improvement.
  • Continuous integration and continuous delivery (CI/CD) pipelines are employed for automated testing and deployment.
  • Infrastructure as Code (IaC) principles are followed for version control and automated infrastructure provisioning.
  • Regular code reviews and pair programming are encouraged to maintain high coding standards and knowledge sharing.

Company Website: DXC Technology

📈 Career & Growth Analysis

Web Technology Career Level: Senior Infrastructure Engineer, with a focus on cloud environments and operational leadership.

Reporting Structure: Direct reports include operations engineers, with indirect reports on offshore teams and other operations team members.

Technical Impact: Responsible for the stable operation of multiple projects and customer environments, with a significant influence on service level agreements (SLAs), incident management, and process improvement.

Growth Opportunities:

  • Technical Leadership: Transition to a senior operations manager or technical lead role, overseeing multiple operations teams and driving strategic initiatives.
  • Architecture & Design: Move into an architecture or design role, focusing on cloud infrastructure and operational best practices.
  • Global Team Management: Lead global operations teams, collaborating with regional teams and driving consistent operational standards.
  • Consulting & Advisory: Transition into a consulting or advisory role, providing expert guidance on cloud and infrastructure management to clients.

🌐 Work Environment

Office Type: Modern, collaborative office space with state-of-the-art technology and ergonomic workstations.

Office Location(s): Multiple offices in the Tokyo metropolitan area, with opportunities for remote work and flexible work arrangements.

Workspace Context:

  • Collaboration: Open-plan workspaces with dedicated team areas and meeting rooms for effective collaboration and communication.
  • Technology: High-speed internet connectivity, modern hardware, and access to specialized software tools for operational tasks.
  • Work-Life Balance: On-site fitness facilities, cafeterias, and other amenities to support work-life balance and employee well-being.

Work Schedule: Standard working hours (9:00 AM - 5:30 PM), with flexibility for project deadlines, maintenance windows, and on-call rotations.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone Screen: A brief phone call to discuss your resume, experience, and career goals (15-30 minutes).
  2. Technical Assessment: A hands-on assessment of your technical skills, focusing on cloud environment management, automation, and problem-solving (60-90 minutes).
  3. Behavioral Interview: An in-depth discussion of your leadership skills, team dynamics, and cultural fit (60-90 minutes).
  4. Final Review: A meeting with the hiring manager or a panel of senior team members to evaluate your overall fit for the role (30-45 minutes).

Portfolio Review Tips:

  • Highlight your experience in cloud environment management, automation, and problem-solving.
  • Include examples of your leadership and mentoring skills, with a focus on process improvement and team development.
  • Showcase your ability to work effectively with global teams and collaborate across time zones.
  • Demonstrate your understanding of ITIL processes and best practices, with examples of your application in real-world scenarios.

Technical Challenge Preparation:

  • Brush up on your knowledge of cloud environments (AWS, Azure, etc.) and relevant tools (e.g., Terraform, Ansible, Puppet).
  • Review your experience with ITIL processes and best practices, focusing on incident management, problem management, and change management.
  • Prepare for behavioral interview questions by reflecting on your leadership skills, team dynamics, and cultural fit.

ATS Keywords: (Organized by category)

Programming Languages:

  • Python
  • Bash
  • PowerShell
  • JavaScript

Web Frameworks & Tools:

  • Terraform
  • Ansible
  • Puppet
  • Jenkins
  • Git
  • JIRA
  • Confluence

Server Technologies:

  • AWS
  • Azure
  • Linux
  • Windows
  • VMware
  • Docker
  • Kubernetes

Databases:

  • MySQL
  • PostgreSQL
  • MongoDB
  • Redis

Tools & Methodologies:

  • ITIL
  • Agile/Scrum
  • CI/CD
  • IaC
  • Lean
  • Six Sigma

Soft Skills:

  • Leadership
  • Teamwork
  • Communication
  • Problem-solving
  • Adaptability
  • Time management

Industry Terms:

  • Infrastructure as Code (IaC)
  • Cloud Native
  • Multi-cloud
  • Hybrid cloud
  • On-premises
  • Serverless
  • Containerization
  • Microservices
  • DevOps
  • SRE
  • Site Reliability Engineering
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Governance
  • ITIL V4

📌 Application Steps

To apply for this Infrastructure Engineer position at DXC Technology:

  1. Update Your Resume: Tailor your resume to highlight your experience in cloud environment management, automation, and problem-solving.
  2. Prepare Your Portfolio: Curate a portfolio showcasing your leadership and mentoring skills, with a focus on process improvement and team development.
  3. Research the Company: Familiarize yourself with DXC Technology's mission, values, and culture, and be prepared to discuss how your skills and experience align with the company's goals.
  4. Prepare for the Interview: Review the interview process and prepare for each stage, focusing on your technical skills, leadership abilities, and cultural fit.
  5. Submit Your Application: Apply through the provided link, and follow up as needed to ensure your application is received and considered.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Candidates must have over 7 years of IT infrastructure operations experience, including at least 3 years in cloud environments. Leadership experience in managing operations teams and knowledge of ITIL processes are essential.