📍 Job Overview

• Job Title: Cloud and Data Protection Engineer
• Company: Flexential
• Location: Denver, CO (Hybrid)
• Job Type: Full-Time
• Category: DevOps, Infrastructure
• Date Posted: July 22, 2025
• Experience Level: Mid-Senior level (6+ years)
• Remote Status: On-site with hybrid flexibility

🚀 Role Summary

• Primary Focus: Provide superior customer experience through immediate response and tactical resolution of critical cloud and data protection events within customer environments.
• Key Responsibilities: Troubleshoot complex configurations, maintain high availability and performance of services, and collaborate with customers and teammates to improve processes and capabilities.
• Technical Skills: Strong understanding of cloud technologies, data protection, networking, and server management. Proficiency in VMware, Zerto, Commvault, Microsoft Server, and Linux.

📝 Enhancement Note: This role requires a high sense of urgency, excellent communication skills, and the ability to work independently and as part of a team. Candidates should be comfortable working in a multi-tenant, high-compliance environment and have experience with ITIL and/or IT Service Management aligned environments.

💻 Primary Responsibilities

• Customer Support: Act as the primary escalation point for CDP Support Analysts and other support staff, providing immediate response and resolution of support escalations.
• Technical Troubleshooting: Troubleshoot and resolve a wide range of issues, from basic to complex, using strong problem-solving and analytical skills.
• Customer Interaction: Approach customer interactions with empathy and concern, working to develop quick rapport while troubleshooting their issues.
• Process Improvement: Identify recurring incidents and determine the need to escalate to appropriate technical resources, ensuring resolution of more complex issues.
• On-Call Rotation: Participate in an on-call rotation to provide a 24/7 escalation point for the FSS team.
• Training and Development: Work to increase the product knowledge of more junior support staff by reviewing escalated cases and providing training opportunities and direction.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, excellent communication skills, and the ability to work effectively under pressure. Candidates should be comfortable working in a fast-paced, dynamic environment and have a strong commitment to customer service.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: Minimum 6 years of experience working within an IT Support environment.

Required Skills:

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong understanding of networking technologies and protocols, including:
  • Remote Desktop, SSH, FTP
  • Microsoft Server Technologies (Server 2019, Server 2022)
  • VMWare and/or other virtualization technologies
  • Linux (or other *nix platforms)
  • Backup and recovery tools
  • Disaster Recovery solutions
  • Object Storage
  • OSI model and troubleshooting techniques

Preferred Skills:

• Experience with scripting and automation tools (e.g., PowerShell, Python)
• Experience with disaster recovery planning and implementation
• Strong project management skills
• Ability to conduct training sessions and workshops for customers
• Experience with multi-cloud environments and hybrid cloud solutions
• Core understanding of Incident Management, Change Management, and Problem Management
• Familiarity with various network technologies including:
  • VLANs, ACLs, IP subnets
  • SNMP, DNS, DHCP
  • Routing and switching (e.g., OSPF, BGP)
  • Firewall configuration and management
  • Load balancing technologies

Relevant Certifications (a plus):

• Microsoft MCSA, MCP, MCSE
• VMware Certified Professional (VCP)
• VMware Certified Advance Professional (VCAP)
• VMware Certified Design Expert (VCDX)
• Commvault Certified Engineer (CCE)
• Commvault Certified Master (CCM)
• Zerto Certified Professional
• ITIL Foundations

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of cloud and data protection technologies through relevant projects and case studies.
• Showcase problem-solving skills and the ability to troubleshoot complex configurations.
• Highlight customer service skills and the ability to work effectively with customers and teammates.

Technical Documentation:

• Provide detailed documentation of past projects, including technical specifications, troubleshooting steps, and resolution outcomes.
• Include any relevant certifications and training materials that demonstrate expertise in cloud and data protection technologies.

📝 Enhancement Note: While a portfolio is not explicitly required for this role, providing relevant examples of past projects and technical documentation can help demonstrate the candidate's skills and experience.

💵 Compensation & Benefits

Salary Range: The annualized salary range offered for this position is estimated to be $90,000 - $110,000. However, the actual pay range depends on each candidate's experience, location, and qualifications.

Benefits:

• Medical, Telehealth, Dental, and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term Disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Working Hours: This role requires a standard 40-hour workweek, with the possibility of extended hours during on-call rotations.

📝 Enhancement Note: The salary range provided is an estimate and may vary based on the candidate's experience, location, and qualifications. Benefits are subject to change at the Company's discretion.

🎯 Team & Company Context

Company Culture: Flexential is committed to providing world-class customer service and fostering a collaborative work environment. The company values include Customer Centric, Committed, Competitive, Caring, and Collaborative.

Industry: Flexential operates in the data center and cloud services industry, providing customers with secure, reliable, and scalable IT infrastructure solutions.

Company Size: Flexential is a mid-sized company with a global presence, offering opportunities for career growth and development.

Founded: Flexential was founded in 2015, with a history rooted in data center and cloud services.

Team Structure:

• The Cloud and Data Protection Engineer role is part of the Flexible Support Services (FSS) team, which is responsible for providing technical support and maintenance to customers.
• The FSS team is composed of various roles, including Support Analysts, Support Engineers, and Support Managers.
• The team works collaboratively with other departments, such as Sales, Marketing, and Product Management, to ensure customer needs are met and exceeded.

Development Methodology:

• Flexential follows ITIL and/or IT Service Management aligned environments to ensure consistent and high-quality service delivery.
• The company emphasizes continuous improvement, adaptability, and a commitment to change.

Company Website: Flexential

📝 Enhancement Note: Flexential's culture emphasizes customer centricity, collaboration, and continuous improvement. The company's global presence and mid-sized structure offer opportunities for career growth and development within the data center and cloud services industry.

📈 Career & Growth Analysis

Web Technology Career Level: The Cloud and Data Protection Engineer role is a mid-senior level position, requiring a strong technical background and proven experience in cloud and data protection technologies.

Reporting Structure: This role reports directly to the Manager of Flexible Support Services (FSS) and works closely with other support team members, customers, and internal stakeholders.

Technical Impact: The Cloud and Data Protection Engineer plays a critical role in ensuring the high availability and performance of Flexential's cloud and data protection services. This role has a direct impact on customer satisfaction and the overall success of the company's service offerings.

Growth Opportunities:

• Technical Progression: Gain experience in various cloud and data protection technologies, leading to certification and specialization in specific areas.
• Team Leadership: Develop leadership skills through mentoring junior team members and driving process improvements within the FSS team.
• Architecture and Design: Contribute to the design and implementation of Flexential's cloud and data protection infrastructure, driving innovation and best practices.

📝 Enhancement Note: The Cloud and Data Protection Engineer role offers significant growth opportunities, both in terms of technical expertise and leadership development. Candidates should be proactive in seeking out new challenges and driving process improvements within the team.

🌐 Work Environment

Office Type: Flexential's offices are modern, collaborative workspaces designed to foster innovation and teamwork. The company offers a hybrid work arrangement, allowing employees to work on-site and remotely.

Office Location(s): Flexential has offices in various locations across the United States, with the primary office for this role being in Denver, Colorado.

Workspace Context:

• Collaborative Environment: Work closely with customers and teammates to troubleshoot issues, improve processes, and drive collective growth.
• Technical Tools: Utilize various tools and technologies to troubleshoot complex configurations, including remote desktop, SSH, FTP, and other networking protocols.
• Cross-Functional Collaboration: Work with various teams, such as Sales, Marketing, and Product Management, to ensure customer needs are met and exceeded.

Work Schedule: This role requires a standard 40-hour workweek, with the possibility of extended hours during on-call rotations. Flexible scheduling is available to accommodate work-life balance.

📝 Enhancement Note: Flexential's hybrid work environment encourages collaboration, innovation, and work-life balance. The company's focus on customer centricity and continuous improvement fosters a dynamic and engaging work environment.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to discuss the role, qualifications, and expectations.
2. Technical Assessment: A hands-on assessment to evaluate problem-solving skills, technical expertise, and customer service abilities.
3. Behavioral Interview: An in-depth conversation to assess cultural fit, communication skills, and adaptability.
4. Final Review: A meeting with the hiring manager and other stakeholders to discuss the candidate's qualifications and fit for the role.

Portfolio Review Tips:

• Highlight relevant projects and case studies that demonstrate problem-solving skills, technical expertise, and customer service abilities.
• Include any relevant certifications and training materials that showcase proficiency in cloud and data protection technologies.
• Be prepared to discuss technical specifications, troubleshooting steps, and resolution outcomes in detail.

Technical Challenge Preparation:

• Brush up on cloud and data protection technologies, including VMware, Zerto, Commvault, Microsoft Server, and Linux.
• Practice problem-solving techniques and be prepared to discuss complex configurations and troubleshooting scenarios.
• Familiarize yourself with Flexential's company culture, values, and mission to demonstrate a strong cultural fit.

ATS Keywords: (Organized by category)

• Cloud Technologies: AWS, Azure, Google Cloud, Multi-cloud, Hybrid cloud, Cloud migration, Cloud security, Cloud architecture
• Data Protection: Backup, Recovery, Disaster Recovery, Business Continuity, Data encryption, Data compliance, Data governance
• Networking Technologies: VMware, Zerto, Commvault, Microsoft Server, Linux, Remote Desktop, SSH, FTP, VLANs, ACLs, IP subnets, SNMP, DNS, DHCP, Routing, Switching, Firewall, Load balancing
• Soft Skills: Problem-solving, Analytical skills, Communication skills, Customer service, Teamwork, Collaboration, Adaptability, Time management, Project management
• Industry Terms: ITIL, IT Service Management, IT Support, Cloud Engineer, Data Protection Engineer, DevOps, Infrastructure, Server management, Network administration

📝 Enhancement Note: The interview process for the Cloud and Data Protection Engineer role is designed to evaluate technical expertise, problem-solving skills, and cultural fit. Candidates should be prepared to discuss complex configurations, troubleshooting scenarios, and customer service experiences in detail.

🛠 Technology Stack & Web Infrastructure

Cloud Technologies:

• AWS: Amazon Web Services (relevant for multi-cloud and hybrid cloud environments)
• Azure: Microsoft Azure (relevant for multi-cloud and hybrid cloud environments)
• Google Cloud: Google Cloud Platform (relevant for multi-cloud and hybrid cloud environments)

Data Protection Technologies:

• Zerto: Zerto Virtual Replication (for disaster recovery and business continuity)
• Commvault: Commvault Complete Backup & Recovery (for backup and recovery solutions)
• Microsoft Server: Microsoft Server 2019 and 2022 (for file and application services)

Server Technologies:

• VMware: VMware vSphere (for virtualization and infrastructure management)
• Linux: RedHat and Debian Linux (for server management and application development)

Networking Technologies:

• Remote Desktop: Microsoft Remote Desktop (for remote access and management)
• SSH: Secure Shell (for remote access and management)
• FTP: File Transfer Protocol (for file transfer and management)
• VLANs, ACLs, IP subnets: Virtual LANs, Access Control Lists, and IP subnets (for network segmentation and security)
• SNMP: Simple Network Management Protocol (for network monitoring and management)
• DNS, DHCP: Domain Name System and Dynamic Host Configuration Protocol (for name resolution and IP address management)
• Routing and Switching: OSPF, BGP (for network routing and switching)
• Firewall: Firewall configuration and management (for network security)
• Load balancing: Load balancing technologies (for application and service availability)

📝 Enhancement Note: The technology stack for the Cloud and Data Protection Engineer role is diverse and includes various cloud, data protection, server, and networking technologies. Candidates should have a strong understanding of these technologies and be prepared to discuss their application in complex, real-world scenarios.

👥 Team Culture & Values

Web Development Values:

• Customer Centric: Focus on providing world-class customer service and exceeding customer expectations.
• Committed: Demonstrate a strong commitment to the company, team, and customers.
• Competitive: Strive to be the best in the industry, continuously improving and innovating.
• Caring: Show empathy and concern for customers, teammates, and the broader community.
• Collaborative: Work effectively with customers and teammates to drive collective growth and success.

Collaboration Style:

• Cross-Functional Integration: Collaborate with various teams, such as Sales, Marketing, and Product Management, to ensure customer needs are met and exceeded.
• Code Review Culture: Participate in code reviews and peer programming to ensure high-quality technical standards.
• Knowledge Sharing: Share technical knowledge and expertise with teammates to drive collective growth and development.

📝 Enhancement Note: Flexential's culture emphasizes customer centricity, collaboration, and continuous improvement. The company's values guide decision-making, drive collective growth, and foster a positive work environment.

🌐 Challenges & Growth Opportunities

Technical Challenges:

• Cloud Migration: Assist customers in migrating their workloads to the cloud, ensuring minimal downtime and data loss.
• Disaster Recovery: Develop and implement disaster recovery plans to minimize business impact and ensure data availability.
• Performance Optimization: Identify and address performance bottlenecks in cloud and data protection environments.
• Security Compliance: Ensure compliance with various security standards and regulations, such as HIPAA, PCI-DSS, and GDPR.

Learning & Development Opportunities:

• Technical Training: Participate in technical training and certification programs to expand knowledge and skills in cloud and data protection technologies.
• Conference Attendance: Attend industry conferences and events to network with peers, learn about emerging technologies, and gain insights into best practices.
• Mentorship and Leadership Development: Seek out mentorship opportunities and develop leadership skills through team management and architecture decision-making.

📝 Enhancement Note: The Cloud and Data Protection Engineer role presents numerous technical challenges and learning opportunities. Candidates should be proactive in seeking out new challenges, driving process improvements, and expanding their technical expertise.

💡 Interview Preparation

Technical Questions:

• Cloud Technologies: Describe your experience with cloud technologies, such as AWS, Azure, and Google Cloud. Discuss your approach to cloud migration, security, and architecture.
• Data Protection: Explain your understanding of data protection technologies, such as backup, recovery, and disaster recovery. Describe your experience with Zerto, Commvault, and other relevant tools.
• Networking Technologies: Discuss your familiarity with networking technologies, such as VLANs, ACLs, IP subnets, SNMP, DNS, DHCP, routing, switching, and firewall configuration.
• Problem-Solving: Present a complex technical problem you've faced in the past and walk through your approach to diagnosing, troubleshooting, and resolving the issue.

Company & Culture Questions:

• Customer Service: Describe your approach to customer service and provide an example of a time when you went above and beyond to resolve a customer's issue.
• Teamwork: Explain your experience working in a team environment and discuss a time when you collaborated with teammates to overcome a significant challenge.
• Adaptability: Describe a situation where you had to adapt to a significant change or unexpected event. How did you approach the situation, and what was the outcome?

Portfolio Presentation Strategy:

• Technical Deep Dive: Prepare a detailed technical deep dive into a complex project or case study, highlighting your problem-solving skills, technical expertise, and customer service abilities.
• Customer Impact: Be prepared to discuss the customer impact of your work, including any improvements in service availability, performance, or security.
• Collaboration and Teamwork: Highlight your experience working with customers and teammates to drive collective growth and success.

📝 Enhancement Note: The interview process for the Cloud and Data Protection Engineer role is designed to evaluate technical expertise, problem-solving skills, and cultural fit. Candidates should be prepared to discuss complex configurations, troubleshooting scenarios, and customer service experiences in detail, demonstrating a strong understanding of cloud and data protection technologies and a commitment to customer service and collaboration.

📌 Application Steps

To apply for this Cloud and Data Protection Engineer position:

1. Review Job Description: Thoroughly read and understand the job description, highlighting relevant skills, experiences, and qualifications.
2. Tailor Resume: Customize your resume to emphasize the skills and experiences most relevant to this role, using the provided ATS keywords where appropriate.
3. Prepare Portfolio: Curate a portfolio showcasing your problem-solving skills, technical expertise, and customer service abilities, highlighting relevant projects and case studies.
4. Practice Technical Challenges: Brush up on cloud and data protection technologies, and practice problem-solving techniques to prepare for technical assessments and interviews.
5. Research Company Culture: Familiarize yourself with Flexential's company culture, values, and mission to demonstrate a strong cultural fit and alignment with the company's goals and objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.