📍 Job Overview

• Job Title: Client Platform Engineer
• Company: Engine
• Location: Remote - USA
• Job Type: Full-Time
• Category: DevOps Engineer
• Date Posted: 2025-06-09
• Experience Level: Mid-Level (2-5 years)
• Remote Status: Hybrid (Remote - USA)

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on managing and optimizing client platforms, ensuring a seamless user experience, and maintaining robust security standards. It requires a strong background in device management, security, and user experience.

• As a Client Platform Engineer at Engine, you'll be responsible for managing device management systems, maintaining the software catalog, and ensuring a seamless user experience for all devices. You'll also handle incident and request fulfillment, and keep documentation up to date.

💻 Primary Responsibilities

• 📝 Enhancement Note: This role involves a mix of technical and user-focused responsibilities, requiring a strong understanding of device management, security, and user experience principles.

• Device Management Platform Management: Responsible for managing systems such as Jamf and Intune, configurations for end user devices, and maintaining a Configuration Management Database of all Engine end user assets.

• Software Catalog Maintenance: Maintains the Engine software catalog and licenses for 3rd party applications, ensuring detailed documentation exists, licenses are managed effectively within contractual obligations, and building and maintaining the self-service catalog for end user devices.

• User Experience Optimization: Takes ownership over the end user experience for all devices, ensuring a seamless login experience, robust and easy to use self-service catalog, and secure device standards.

• Incident and Request Fulfillment: Responsible for managing tickets according to target SLAs and KPIs, ensuring the best possible service for business partners while maximizing uptime on systems.

• Documentation and Knowledge Base Management: Responsible for ensuring Engine’s Knowledge Base is current and relevant, providing expertly crafted self-service documentation and internal troubleshooting guides.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Relevant experience may be considered in lieu of a degree.

Experience: 3-5 years of experience in client platform management within an enterprise setting of 1000 users or more. Extensive knowledge of macOS and Windows operating systems, Jamf, Intune, Okta, and JIRA platforms.

Required Skills:

• Expert level knowledge with device management platforms such as Jamf and Intune, including deep experience with integration to Okta for authentication and zero trust.
• Experience with building configurations to support device hardening using CIS benchmarks.
• Jamf 300 or higher certification required. Jamf 170 or 370 security certification is a plus.
• Highly analytical, with a knack for troubleshooting and analyzing problems. Highly organized, meticulously detailed, and an excellent written and verbal communicator.

Preferred Skills:

• Experience with Okta for authentication and zero trust.
• Familiarity with CIS benchmarks for device hardening.
• Additional Jamf certifications (170, 370).

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While a portfolio is not explicitly mentioned, demonstrating relevant project experience and achievements in device management, user experience optimization, and incident management would be beneficial.

💵 Compensation & Benefits

Salary Range: $95,000 - $130,000 USD per year (AI-generated based on provided range and role level)

Benefits:

• Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Comprehensive benefits package (check Engine's career page for details).
• Hybrid-hub model, with flexible work arrangements to support success in various roles.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Travel Technology
• Company Size: Medium (1000+ employees)
• Founded: 2022
• Team Structure: The Client Platform Engineering team is responsible for managing and optimizing client platforms, collaborating with various teams to ensure a seamless user experience and robust security standards.
• Development Methodology: Agile/Scrum methodologies, with a focus on continuous improvement and user-centered design.

📈 Career & Growth Analysis

• Web Technology Career Level: Mid-Level (2-5 years of experience)
• Reporting Structure: Reports directly to the Manager, Client Platform Engineering.
• Technical Impact: Responsible for managing and optimizing client platforms, ensuring a seamless user experience, and maintaining robust security standards. This role has a significant impact on user satisfaction and overall company security.

🌐 Work Environment

• Office Type: Hybrid (Remote - USA)
• Office Location(s): Remote (USA)
• Workspace Context: Collaborative work environment, with a focus on user experience and security. Remote work requires a dedicated workspace with appropriate tools and resources.
• Work Schedule: Standard business hours, with flexibility for incident response and maintenance windows.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Phone Screen: A 30-minute call to assess your understanding of device management, security, and user experience principles. Be prepared to discuss your relevant experience and any projects you've worked on.
2. Technical Deep Dive: A 60-minute session focused on your technical skills and problem-solving abilities. You may be asked to walk through a complex device management scenario or discuss a challenging incident you've handled.
3. Behavioral Interview: A 30-minute conversation to assess your cultural fit and communication skills. Be prepared to discuss your approach to user experience optimization, incident management, and team collaboration.
4. Final Interview: A 30-minute meeting with the hiring manager to discuss your fit for the role and answer any remaining questions.

Portfolio Review Tips:

• Highlight your experience with device management platforms, user experience optimization, and incident management.
• Include any relevant certifications (e.g., Jamf 300, 170, or 370) and their impact on your work.
• Showcase your problem-solving skills and ability to analyze complex situations.

Technical Challenge Preparation:

• Brush up on your knowledge of device management platforms (Jamf, Intune), security best practices, and user experience principles.
• Review your relevant experience and be prepared to discuss your approach to incident management and user experience optimization.

ATS Keywords: (Organized by category)

• Programming Languages: N/A
• Web Frameworks: N/A
• Server Technologies: Jamf, Intune, Okta, JIRA
• Databases: N/A
• Tools: Jamf, Intune, Okta, JIRA
• Methodologies: Agile/Scrum, CIS benchmarks
• Soft Skills: Analytical, troubleshooting, communication, organization, detail-oriented
• Industry Terms: Device management, client platform, user experience, incident management, security, zero trust

🛠 Technology Stack & Web Infrastructure

Device Management Platforms:

• Jamf (expert level)
• Intune (expert level)

Authentication & Access Management:

• Okta (expert level)

Project Management & Ticketing:

• JIRA (intermediate)

👥 Team Culture & Values

Web Development Values:

• User-centered design and user experience optimization
• Robust security and device hardening
• Collaboration and teamwork
• Continuous learning and improvement

Collaboration Style:

• Cross-functional collaboration with various teams (e.g., IT, Security, User Experience)
• Regular team meetings and knowledge sharing sessions
• Agile/Scrum methodologies for project management

🛡️ Challenges & Growth Opportunities

Technical Challenges:

• Managing device management platforms at scale
• Ensuring a seamless user experience across diverse devices and platforms
• Implementing and maintaining robust security standards
• Troubleshooting complex incidents and issues

Learning & Development Opportunities:

• Gaining experience with emerging device management technologies and trends
• Enhancing your skills in user experience optimization and security best practices
• Growing into a leadership role within the Client Platform Engineering team
• Expanding your knowledge of the travel technology industry and its trends

💡 Interview Preparation

Technical Questions:

1. Device Management Platforms: Explain your experience with Jamf and Intune, and how you've used them to manage client platforms at scale.
2. User Experience Optimization: Describe your approach to ensuring a seamless user experience across diverse devices and platforms. Provide specific examples from your past experiences.
3. Incident Management: Walk through a complex incident you've handled, explaining your process for troubleshooting, resolution, and follow-up.

Company & Culture Questions:

1. Company Culture: How do you see yourself contributing to Engine's company culture, particularly in terms of user experience and security?
2. Team Collaboration: Describe your experience working with cross-functional teams. How do you ensure effective communication and collaboration?
3. Agile Methodologies: Explain your understanding of Agile/Scrum methodologies and how you've applied them in your past roles.

Portfolio Presentation Strategy:

• Highlight your experience with device management platforms, user experience optimization, and incident management.
• Include any relevant certifications (e.g., Jamf 300, 170, or 370) and their impact on your work.
• Showcase your problem-solving skills and ability to analyze complex situations.

📌 Application Steps

To apply for this Client Platform Engineer position:

1. Customize Your Resume: Highlight your relevant experience with device management platforms, user experience optimization, and incident management. Include any relevant certifications (e.g., Jamf 300, 170, or 370).
2. Prepare for Technical Phone Screen: Brush up on your knowledge of device management platforms, security best practices, and user experience principles. Review your relevant experience and be prepared to discuss your approach to incident management and user experience optimization.
3. Research Engine: Familiarize yourself with Engine's products, services, and company culture. Be prepared to discuss how you can contribute to their mission and values.
4. Prepare for Behavioral Interview: Reflect on your approach to user experience optimization, incident management, and team collaboration. Be ready to discuss your experiences and how they've shaped your perspective.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.