📍 Job Overview

Job Title: CFTS - Technical Support Engineer - Routing
Company: Juniper Networks
Location: Bangalore, Karnataka, India
Job Type: On-site, Full-time
Category: Networking, Technical Support
Date Posted: June 27, 2025
Experience Level: 5-10 years

🚀 Role Summary

Lead and drive troubleshooting on customer-reported issues, focusing on Juniper Routing platforms (PTX, MX).
Gain in-depth knowledge of customer's network profile, including infrastructure, technologies, and service history.
Collaborate with cross-functional teams to deliver focused support and drive critical issues to resolution.
Mentor newly hired support engineers and peers in technical areas of specialty.
Provide technical expertise during testing, deployment, and operational phases for CFTS customers.

📝 Enhancement Note: This role requires a strong customer focus, excellent communication skills, and a deep understanding of Juniper Routing platforms and related technologies. Experience in troubleshooting Datacenter networks or extensive JUNOS experience is highly preferred.

💻 Primary Responsibilities

Troubleshooting & Issue Resolution: Lead and drive troubleshooting on customer-reported issues, isolate product issues at hardware/software levels, replicate customer environments in the lab, and own communication among customers, engineering, and provide final fixes.
Customer Advocacy: Understand the customer's environment/network and the impact of problems on their business to ensure timely resolution.
Network Knowledge & Expertise: Gain in-depth knowledge of the infrastructure and technologies present in the customer's network profile to enable faster resolution.
Cross-Functional Collaboration: Partner internally with other services teams to deliver focused support by participating in customer reviews, network trainings, and driving critical issues to resolution.
Technical Mentoring: Mentor newly hired support engineers and peers in technical areas of specialty.
Product Support: Provide technical expertise and guidance during testing, deployment, and operational phases for CFTS customers.
Documentation & Knowledge Sharing: Participate in tasks such as new product development projects, knowledge base creation, trainings, and other documentation activities.

🎓 Skills & Qualifications

Education: Bachelor's degree in Electronics/Engineering or Computer Science (or equivalent) is required.

Experience: Minimum 5 years of experience in the Networking Industry. Preferred candidates with 2+ years of extensive JUNOS experience or 2+ years of experience in troubleshooting Datacenter networks, Enterprise core networks.

Required Skills:

Excellent customer handling and communication (verbal and written) skills
Thorough understanding of:
- Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
- Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
- Multicast protocols [IGMP, IGMP-snooping, PIM]
- MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.

Preferred Skills:

Advanced Multicast technologies- NG-MVPN, Draft Rosen
Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
Perl/Python/Unix/Expect scripting
Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of Juniper Routing platforms (PTX, MX) and related technologies.
Showcase your troubleshooting skills with real-life examples of resolving complex network issues.
Highlight your customer handling and communication skills through case studies or testimonials.
Display your knowledge of network infrastructure and technologies through network diagrams or architecture overviews.

Technical Documentation:

Document your approach to troubleshooting, including steps taken, tools used, and final resolution.
Provide examples of knowledge base articles or documentation created to share your expertise with others.
Showcase your understanding of network protocols and technologies through technical blog posts or presentations.

💵 Compensation & Benefits

Salary Range: INR 15-20 Lacs per annum (Estimated, based on industry standards for a Networking role with 5-10 years of experience in Bangalore)

Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and inclusive work environment
Juniper is an Equal Opportunity workplace and Affirmative Action employer

Working Hours: 40 hours per week, with weekend coverage as per roster and pager rotation coverage.

🎯 Team & Company Context

🏢 Company Culture

Industry: Juniper Networks is in the business of network innovation, serving customers and partners worldwide in the networking industry.

Company Size: Juniper Networks has approximately 10,000 employees globally, providing a large and diverse work environment for web developers and server administrators.

Founded: Juniper Networks was founded in 1996, with a rich history in network innovation and a strong focus on customer satisfaction.

Team Structure:

The Juniper TAC - Customer Focused Technical Support (CFTS) team is a dedicated group of senior engineers with extensive experience and highly focused troubleshooting skills.
The team works closely with customers to develop network and feature knowledge, enabling tailored support services and high priority problem handling.

Development Methodology:

Juniper Networks follows Agile methodologies for product development and support, focusing on iterative improvement and customer satisfaction.
The CFTS team uses a structured approach to troubleshooting, involving communication with customers, engineering, and documentation of the resolution process.

Company Website: https://www.juniper.net/

📝 Enhancement Note: Juniper Networks' focus on network innovation and customer satisfaction creates an environment where web developers and server administrators can grow their careers while working on cutting-edge technologies.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an individual contributor position, focusing on technical troubleshooting and customer support. The ideal candidate will have a strong understanding of Juniper Routing platforms and related technologies, with 5-10 years of experience in the Networking Industry.

Reporting Structure: The CFTS - Technical Support Engineer - Routing reports directly to the CFTS team lead and works closely with other services teams, customers, and engineering to deliver focused support.

Technical Impact: The role has a significant impact on customer satisfaction and network performance, as the engineer is responsible for driving troubleshooting and resolution for high-priority customer-reported issues.

Growth Opportunities:

Technical Specialization: Deepen your expertise in Juniper Routing platforms and related technologies, with opportunities to gain exposure to advanced multicast technologies, datacenter technologies, and scripting.
Mentoring & Knowledge Sharing: Mentor newly hired support engineers and peers, contributing to the growth and development of the team's technical skills.
Leadership & Architecture: With experience, there may be opportunities to take on leadership roles or contribute to network architecture decisions, driving the direction of customer-focused technical support.

📝 Enhancement Note: Juniper Networks offers opportunities for professional growth and development, with a focus on technical specialization and mentoring within the CFTS team.

🌐 Work Environment

Office Type: Juniper Networks' Bangalore office is a modern, collaborative workspace designed to foster innovation and teamwork among web developers, server administrators, and other technical professionals.

Office Location(s): Bangalore, India

Workspace Context:

Collaborative Workspace: The office features open-plan workspaces, encouraging collaboration and communication among team members.
Specialized Tools & Equipment: Juniper Networks provides access to specialized tools and equipment, such as traffic generators (Ixia, Agilent), to facilitate testing and troubleshooting.
Cross-Functional Interaction: The CFTS team works closely with other services teams, customers, and engineering, providing ample opportunities for cross-functional collaboration and knowledge sharing.

Work Schedule: The role requires on-site work with weekend coverage as per roster and pager rotation coverage. The work schedule may vary depending on customer needs and support requirements.

📝 Enhancement Note: Juniper Networks' Bangalore office offers a collaborative and inclusive work environment, with access to specialized tools and equipment to support the technical needs of web developers and server administrators.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess communication skills and basic technical knowledge.
Technical Assessment: A hands-on technical assessment focusing on Juniper Routing platforms, network protocols, and troubleshooting skills.
Behavioral & Cultural Fit: An interview focused on understanding your problem-solving approach, customer handling skills, and cultural fit within the CFTS team.
Final Decision: A final review of your application, technical assessment, and interview performance to determine the best fit for the role.

Portfolio Review Tips:

Highlight your troubleshooting skills and customer handling experiences, focusing on real-life examples and case studies.
Showcase your understanding of Juniper Routing platforms, network protocols, and related technologies through technical documentation or presentations.
Demonstrate your ability to work collaboratively with cross-functional teams, customers, and engineering to drive issues to resolution.

Technical Challenge Preparation:

Brush up on your knowledge of Juniper Routing platforms (PTX, MX), network protocols, and troubleshooting techniques.
Familiarize yourself with Juniper's product portfolio, including related technologies and infrastructure tools.
Prepare for scenario-based questions that focus on troubleshooting, customer handling, and cross-functional collaboration.

ATS Keywords: (Organized by category)

Networking Technologies: Juniper (PTX, MX), Cisco, Arista, Alcatel, Ixia, Agilent, MPLS, VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS, IGMP, IGMP-snooping, PIM, BGP, OSPF, ISIS, QoS, VRRP, Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP
Programming Languages & Tools: Perl, Python, Unix, Expect
Soft Skills: Customer Handling, Communication, Problem-Solving, Collaboration, Mentoring, Knowledge Sharing
Industry Terms: Network Infrastructure, Network Topology, Network Protocols, Network Services, Network Support, Technical Support, Customer Support, Customer Satisfaction, Network Troubleshooting

📝 Enhancement Note: Juniper Networks' interview process focuses on assessing your technical expertise in Juniper Routing platforms, network protocols, and troubleshooting skills, as well as your customer handling and collaboration abilities.

🛠 Technology Stack & Web Infrastructure

Routing Platforms & Technologies:

Juniper Routing platforms (PTX, MX)
Cisco, Arista, Alcatel
MPLS, VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
IGMP, IGMP-snooping, PIM, BGP, OSPF, ISIS, QoS, VRRP
Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP

Troubleshooting & Support Tools:

Juniper's internal ticketing system and knowledge base
Traffic generators (Ixia, Agilent)
Network simulation and emulation tools
Collaboration and communication tools (e.g., email, instant messaging, video conferencing)

Scripting & Automation:

Perl, Python, Unix, Expect
Juniper's automation and orchestration tools (e.g., Junos Space, Junos Automation)

📝 Enhancement Note: Juniper Networks' technology stack focuses on Juniper Routing platforms and related technologies, with a strong emphasis on troubleshooting, customer support, and network infrastructure.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Juniper Networks places a strong emphasis on customer satisfaction, with a dedicated focus on understanding and addressing customer needs.
Technical Expertise: The CFTS team values deep technical knowledge and expertise in Juniper Routing platforms and related technologies.
Collaboration & Communication: Juniper Networks fosters a culture of collaboration and communication, encouraging teamwork and knowledge sharing among web developers, server administrators, and other technical professionals.
Continuous Learning: Juniper Networks encourages continuous learning and professional development, with opportunities for mentoring, training, and exposure to emerging technologies.

Collaboration Style:

Cross-Functional Integration: The CFTS team works closely with other services teams, customers, and engineering to deliver focused support and drive critical issues to resolution.
Code Review & Knowledge Sharing: Juniper Networks encourages code review and knowledge sharing, with a focus on continuous improvement and learning from one another.
Mentoring & Technical Guidance: The CFTS team provides mentoring and technical guidance to newly hired support engineers and peers, fostering a culture of growth and development.

📝 Enhancement Note: Juniper Networks' team culture emphasizes customer focus, technical expertise, collaboration, and continuous learning, creating an environment where web developers and server administrators can thrive.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Advanced Troubleshooting: Develop expertise in advanced troubleshooting techniques, including network protocol analysis, packet capture, and debugging.
Emerging Technologies: Stay up-to-date with emerging technologies and trends in the networking industry, and be prepared to adapt to new tools and platforms as they become available.
Customer Expectations: Manage customer expectations and communicate effectively with customers, engineering, and other stakeholders to ensure timely resolution of high-priority issues.
Cross-Functional Collaboration: Work effectively with other services teams, customers, and engineering to drive issues to resolution and deliver focused support.

Learning & Development Opportunities:

Technical Specialization: Deepen your expertise in Juniper Routing platforms and related technologies, with opportunities to gain exposure to advanced multicast technologies, datacenter technologies, and scripting.
Mentoring & Knowledge Sharing: Mentor newly hired support engineers and peers, contributing to the growth and development of the team's technical skills.
Training & Certification: Juniper Networks offers training and certification opportunities to help web developers and server administrators advance their careers and stay current with industry trends.

📝 Enhancement Note: Juniper Networks offers technical challenges and growth opportunities that focus on advanced troubleshooting, emerging technologies, customer expectations, and cross-functional collaboration, fostering an environment where web developers and server administrators can continuously learn and develop their skills.

💡 Interview Preparation

Technical Questions:

Juniper Routing Platforms: Describe the architecture and features of Juniper Routing platforms (PTX, MX), and discuss your experience with these platforms in a troubleshooting context.
Network Protocols: Explain your understanding of network protocols, including IP routing protocols (BGP, OSPF, ISIS), multicast protocols (IGMP, IGMP-snooping, PIM), and MPLS, VPN, and Traffic Engineering.
Troubleshooting Techniques: Walk through a real-life example of troubleshooting a complex network issue, highlighting your approach, tools used, and final resolution.

Company & Culture Questions:

Customer Focus: Describe your approach to understanding and addressing customer needs, and provide an example of a time when you went above and beyond to ensure customer satisfaction.
Collaboration & Communication: Discuss your experience working with cross-functional teams, customers, and engineering, and provide an example of a successful collaboration that drove a high-priority issue to resolution.
Problem-Solving: Present a challenging problem you faced in a previous role and explain your approach to solving it, highlighting your ability to think critically and find creative solutions.

Portfolio Presentation Strategy:

Troubleshooting Case Studies: Highlight your troubleshooting skills and customer handling experiences, focusing on real-life examples and case studies that demonstrate your ability to drive issues to resolution.
Technical Documentation: Showcase your understanding of Juniper Routing platforms, network protocols, and related technologies through technical documentation or presentations.
Customer Testimonials: Include customer testimonials or references that highlight your customer handling skills, technical expertise, and collaborative approach to troubleshooting and support.

📝 Enhancement Note: Juniper Networks' interview process focuses on assessing your technical expertise in Juniper Routing platforms, network protocols, and troubleshooting skills, as well as your customer handling and collaboration abilities. By preparing thoroughly and showcasing your skills through real-life examples and case studies, you can demonstrate your fit for the CFTS - Technical Support Engineer - Routing role.

📌 Application Steps

To apply for this CFTS - Technical Support Engineer - Routing position at Juniper Networks:

Submit Your Application: Click on the application link provided in the job listing and follow the instructions to submit your resume and cover letter.
Prepare Your Portfolio: Highlight your troubleshooting skills and customer handling experiences, focusing on real-life examples and case studies that demonstrate your ability to drive issues to resolution. Include technical documentation or presentations that showcase your understanding of Juniper Routing platforms, network protocols, and related technologies.
Review Juniper Networks' Website: Familiarize yourself with Juniper Networks' products, services, and company culture by visiting their official website (https://www.juniper.net/).
Prepare for Technical Interview: Brush up on your knowledge of Juniper Routing platforms (PTX, MX), network protocols, and troubleshooting techniques. Familiarize yourself with Juniper's product portfolio, including related technologies and infrastructure tools. Prepare for scenario-based questions that focus on troubleshooting, customer handling, and cross-functional collaboration.

📝 Important Notice: This enhanced job description includes AI-generated insights and Juniper Networks' industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

CFTS- Technical Support Engineer - Routing