CFTS- Technical Support Engineer - L3 Security

📍 Job Overview

• Job Title: CFTS- Technical Support Engineer - L3 Security
• Company: Juniper Networks
• Location: Bangalore, Karnataka, India
• Job Type: On-site
• Category: Technical Support Engineer (Security)
• Date Posted: 2025-06-26

🚀 Role Summary

• Key web technology aspects:
  • Juniper Networks Routing products (SRX High end and Low end series, Virtual SRX)
  • Security technologies (VPNs, IPSec, GRE, SSL/SSH, QoS, DES, 3DES, MD5, SHA, PKI, Denial of Service attacks, SYN flood, Replay attacks)
  • IP Networking basics (TCP/IP, Subnetting, IP Packet flow, OSI layers)
  • Other protocols (NAT, OSPF, BGP, Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP, High availability, Gateway redundancy protocols)
  • Traffic generators and network protocols analysis tools
  • Operating System architectures (*nix, FreeBSD), Virtualization, Hardware (CPU, memory, controller types), Scripting languages (TCL, Perl, Ansible, Puppet, C, C++), Service daemons (DHCP, DNS, TACACS, Radius)

💻 Primary Responsibilities

• Web technology responsibility 1: Serve as the dedicated focal technical support contact for a limited number of Advanced Services customers, focusing on Juniper Networks Routing products (SRX High end and Low end series, Virtual SRX).
• Web technology responsibility 2: Gain in-depth knowledge of the Juniper infrastructure and technologies present in assigned customer's network profile, including their network topology, features, configurations, and service history, resulting in faster resolution.
• Web technology responsibility 3: Take ownership of high priority or sensitive customer issues, isolate Juniper product issues at network/hardware/software level, ensure prompt service restoration and resolution to the customer’s satisfaction, by using a systematic problem-solving approach.
• Web technology responsibility 4: Replicate customer environments and issues in lab and work closely with Juniper Engineering team in providing bug fixes on software issues reported by customer.
• Web technology responsibility 5: Work closely with other Global Services (GS) teams to ensure knowledge share of the customer’s networks, issues, and solutions. Keep GS management informed of all sensitive issues.
• Web technology responsibility 6: Provide necessary support to the Service Managers for high profile technical escalations, involvement in conference calls and/or face-to-face customer account meetings to discuss technical escalations.

🎓 Skills & Qualifications

Education: Bachelor or master’s degree in electrical engineering, computer science, or equivalent

Experience: At least 5 years of working experience in the networking domain, with at least 3 years of experience supporting large IP networks

Required Skills:

• Solid working experience in IP Networking basics (TCP/IP, Subnetting, IP Packet flow, OSI layers)
• Strong working experience in security technologies (VPNs, IPSec, GRE, SSL/SSH, QoS, DES, 3DES, MD5, SHA, PKI, Denial of Service attacks, SYN flood, Replay attacks)
• Concepts of Stateful packet inceptions, Application of Firewalls, access/perimeter control, vulnerability management and intrusion detection
• Working experience with traffic generators and network protocols analysis tools
• Strong problem-solving and troubleshooting skills, applicable to large and complex network scenarios
• Strong customer management and customer service skills
• Excellent communication and presentation skills
• Language skills: English (fluent – verbal and written)
• Diplomacy and good customer facing skills to understand and effectively address sensitive customer situations

Preferred Skills:

• Experience and certifications in Juniper Products like MX, PTX, QFX, EX, SRX, Contrail
• JNCIE/CCIE lab or other security product certified personnel
• Working experience with Operating System architectures (*nix, FreeBSD), Virtualization, Hardware (CPU, memory, controller types), Scripting languages (TCL, Perl, Ansible, Puppet, C, C++), Service daemons (DHCP, DNS, TACACS, Radius)

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Specific project case studies with user experience and technical implementation focus
• Code quality demonstration and responsive design standards for this role

Technical Documentation:

• Code quality, commenting, and documentation standards
• Version control, deployment processes, and server configuration
• Testing methodologies, performance metrics, and optimization techniques

💵 Compensation & Benefits

Salary Range: Competitive salary package based on experience and industry standards in Bangalore, India

Benefits:

• Relocation available for this position
• Travel requirements for the position less than 10%

Working Hours: 40 hours per week, with rotational weekend coverages to support customers

🎯 Team & Company Context

Company Culture:

• Industry: Networking and cybersecurity
• Company Size: Large (10,001+ employees)
• Founded: 1996
• Team Structure: Dedicated technical support teams with cross-functional collaboration with design, marketing, and business teams

Development Methodology:

• Agile/Scrum methodologies and sprint planning for web projects
• Code review, testing, and quality assurance practices
• Deployment strategies, CI/CD pipelines, and server management

Company Website: www.juniper.net

📈 Career & Growth Analysis

Web Technology Career Level: Senior Technical Support Engineer (Security)

Reporting Structure: Dedicated focal technical support contact for a limited number of Advanced Services customers

Technical Impact: Direct influence on customer's network performance, security posture, and user experience

Growth Opportunities:

• Growth opportunity 1: Technical leadership potential with team management and architecture decisions
• Growth opportunity 2: Technical skill development with emerging security technologies and continuous learning
• Growth opportunity 3: Rotational weekend coverages to support customers and gain diverse experience

🌐 Work Environment

Office Type: On-site office environment with collaborative workspace and development tools

Office Location(s): Bangalore, Karnataka, India

Workspace Context:

• Collaborative web development environment with multiple monitors and testing devices available
• Cross-functional team interaction and knowledge sharing opportunities
• Workspace layout and ergonomics considerations for comfort and productivity

Work Schedule: Rotational weekend coverages to support customers, with flexible deployment windows and maintenance schedules

📄 Application & Technical Interview Process

Interview Process:

• Process step 1: Technical preparation recommendations and coding/configuration assessment focus
• Process step 2: Web architecture expectations and system design discussion
• Process step 3: Web development team interaction and cultural fit assessment
• Process step 4: Final evaluation criteria and technical impact discussion

Portfolio Review Tips:

• Portfolio tip 1: Specific tactical advice for web portfolio curation and live demo presentation
• Portfolio tip 2: Project case study structure with user experience and technical implementation focus
• Portfolio tip 3: Code quality demonstration and responsive design standards for this role
• Portfolio tip 4: Company-specific web technology considerations and performance optimization examples

Technical Challenge Preparation:

• Challenge preparation 1: Typical web development exercise format and expectations
• Challenge preparation 2: Time management and solution architecture for web challenges
• Challenge preparation 3: Communication and technical explanation articulation for web concepts

ATS Keywords:

• Programming languages: Python, Perl, TCL, Ansible, Puppet, C, C++
• Web frameworks: Juniper Networks proprietary frameworks
• Server technologies: Juniper Networks proprietary server technologies
• Databases: Juniper Networks proprietary databases
• Tools: Traffic generators, network protocols analysis tools, service daemons (DHCP, DNS, TACACS, Radius)
• Methodologies: Agile/Scrum methodologies, CI/CD pipelines, server management
• Soft skills: Problem-solving, customer management, communication, presentation, teamwork, diplomacy
• Industry terms: Security technologies, IP Networking, routing, switching, VPNs, IPSec, GRE, SSL/SSH, QoS, DES, 3DES, MD5, SHA, PKI, Denial of Service attacks, SYN flood, Replay attacks, NAT, OSPF, BGP, Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP, High availability, Gateway redundancy protocols

Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

• Tailor every section specifically to web development, server administration, DevOps, and web infrastructure roles
• Include web development methodologies, responsive design principles, and server management practices
• Emphasize web portfolio requirements, live project demonstrations, and user experience considerations
• Address web development team dynamics, cross-functional collaboration with designers and marketers
• Focus on web technology career progression, emerging technology adoption, and technical specialization

Quality Standards:

• Ensure no content overlap between sections - each section must contain unique information
• Only include Enhancement Notes when making significant inferences about technical responsibilities, with specific reasoning based on role level and web technology industry practices
• Be comprehensive but concise, prioritizing actionable information over descriptive text
• Strategically distribute web development and server administration-related keywords throughout all sections naturally
• Provide realistic salary ranges based on location, experience level, and web technology specialization, with region-specific research and methodology

Industry Expertise:

• Include specific web technologies, frameworks, server platforms, and infrastructure tools relevant to the role
• Address web development career progression paths and technical leadership opportunities in web teams
• Provide tactical advice for web portfolio development, live demonstrations, and project case studies
• Include web technology-specific interview preparation and coding challenge guidance
• Emphasize responsive design, performance optimization, accessibility standards, and user experience principles

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout
• Use web development and server administration industry terminology appropriately and accurately
• Include comprehensive benefits and growth opportunities relevant to web technology professionals
• Provide actionable insights that give web development and server administration candidates a competitive advantage
• Focus on web development team culture, cross-functional collaboration, and user impact measurement