📍 Job Overview

• Job Title: CFTS-Technical Support Engineer L3- Routing
• Company: Juniper Networks
• Location: Bangalore, Karnataka, India
• Job Type: On-site
• Category: Technical Support Engineer

🚀 Role Summary

• Primary Role: Lead and drive troubleshooting on customer-reported issues, isolate product issues at hardware/software levels, and provide technical expertise and guidance during testing, deployment, and operational phases for CFTS customers.
• Key Technologies: Juniper Routing platforms (PTX, MX), Layer 3 technologies (IP, ICMP, TCP, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP), Multicast protocols (IGMP, IGMP-snooping, PIM), MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS, Perl/Python/Unix/Expect scripting.

💻 Primary Responsibilities

• Troubleshooting and Issue Resolution: Lead and drive troubleshooting on customer-reported issues, isolate product issues at hardware/software levels, replicate customer environments in lab, own and document communication among customers, engineering, and provide final fix.
• Customer Advocacy: Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Network Knowledge: Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
• Collaboration and Knowledge Sharing: Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution. Keep the other support teams trained on the designated CFTS customer network, practices followed.
• Technical Expertise: Provide technical expertise and guidance during testing, deployment, and operational phases for CFTS Customers.
• Documentation and Training: Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
• Mentoring: Mentor newly hired support engineers and peers in technical areas of specialty.

🎓 Skills & Qualifications

Education: B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 5 years’ experience in Networking Industry.

Required Skills:

• Excellent Customer handling and communication (verbal and written) skills
• Thorough understanding of:
  • Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP)
  • IP routing protocols (BGP, OSPF, ISIS)
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • Multicast protocols [IGMP, IGMP-snooping, PIM]
  • MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS

Preferred Skills:

• Advanced Multicast technologies- NG-MVPN, Draft Rosen
• Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
• Perl/Python/Unix/Expect scripting

Preferred Certifications: JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of Juniper Routing platforms (PTX, MX) and relevant technologies.
• Showcase problem-solving skills and experience in troubleshooting complex network issues.
• Highlight customer handling and communication skills through case studies or testimonials.

Technical Documentation:

• Provide detailed documentation of network topologies, configurations, and service history.
• Include step-by-step guides for troubleshooting processes and issue resolution.
• Demonstrate understanding of scripting languages (Perl, Python, Unix, Expect) and their application in network automation and management.

💵 Compensation & Benefits

Salary Range: INR 12,00,000 - 18,00,000 per annum (region-appropriate web development industry standard range based on experience level and location)

Benefits:

• Comprehensive health insurance and retirement plans
• Employee stock purchase plan
• Generous time-off and leave policies
• Professional development opportunities and training programs
• Employee referral bonuses and recognition programs

Working Hours: 40 hours per week, with weekend coverage as per roster and pager rotation coverage.

🎯 Team & Company Context

Company Culture:

• Industry: Networking and telecommunications
• Company Size: Large (over 10,000 employees)
• Founded: 1996

Team Structure:

• The CFTS team consists of senior engineers with extensive experience and highly focused troubleshooting skills.
• The team works closely with customers to develop network and feature knowledge, enabling tailored support services.

Development Methodology:

• Juniper Networks follows Agile methodologies for software development and continuous improvement.
• The company emphasizes collaboration, innovation, and customer focus in its development processes.

Company Website: Juniper Networks

📝 Enhancement Note: Juniper Networks is a leading provider of high-performance networking products, offering a wide range of solutions for service providers, enterprises, and cloud providers. The company's commitment to innovation, quality, and customer satisfaction makes it an attractive employer for web technology professionals.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Technical Support Engineer - L3 Routing, with a focus on customer advocacy, troubleshooting, and technical expertise.

Reporting Structure: Reports directly to the CFTS Team Lead, with close collaboration with other Services teams and cross-functional stakeholders.

Technical Impact: Responsible for driving high-priority problem resolution, ensuring minimal downtime, and maximizing customer satisfaction. Provides technical guidance and mentoring to other support teams and junior engineers.

Growth Opportunities:

• Technical Advancement: Deepen expertise in Juniper Routing platforms, advanced technologies, and scripting languages. Pursue relevant certifications (JNCIS/JNCIP/JNCIE) to enhance technical proficiency.
• Team Leadership: Develop leadership skills and take on mentoring roles within the CFTS team or other support teams.
• Cross-functional Collaboration: Expand knowledge and experience in other areas of networking, such as datacenter technologies, security, or cloud services, to broaden career prospects within Juniper Networks.

📝 Enhancement Note: Juniper Networks offers a dynamic and challenging work environment, providing ample opportunities for technical growth and career advancement. The company's focus on innovation and customer satisfaction creates an ideal setting for web technology professionals seeking to expand their skills and assume leadership roles.

🌐 Work Environment

Office Type: On-site, with a modern and collaborative workspace designed to facilitate team interaction and knowledge sharing.

Office Location(s): Bangalore, Karnataka, India

Workspace Context:

• Juniper Networks' Bangalore office features state-of-the-art facilities, including dedicated training rooms, lab spaces, and breakout areas.
• The workspace is designed to foster collaboration, innovation, and employee well-being.

Work Schedule: 40 hours per week, with weekend coverage as per roster and pager rotation coverage. The work schedule may vary depending on customer needs and project deadlines.

📝 Enhancement Note: Juniper Networks' Bangalore office provides a vibrant and engaging work environment, with ample opportunities for collaboration, learning, and professional growth. The company's commitment to employee development and work-life balance ensures a positive and productive work experience for web technology professionals.

📄 Application & Technical Interview Process

Interview Process:

1. Online Assessment: A technical assessment focusing on relevant web technologies, troubleshooting skills, and problem-solving abilities.
2. Technical Phone Screen: A phone interview to discuss the assessment results, technical expertise, and cultural fit.
3. On-site Technical Interview: A comprehensive on-site interview, including a technical deep dive, customer scenario discussions, and behavioral assessments.

Portfolio Review Tips:

• Highlight relevant projects and case studies demonstrating experience with Juniper Routing platforms and related technologies.
• Showcase problem-solving skills and customer handling abilities through detailed project descriptions and testimonials.
• Include documentation of network topologies, configurations, and service history to demonstrate technical proficiency.

Technical Challenge Preparation:

• Brush up on Juniper Routing platforms (PTX, MX), relevant technologies, and troubleshooting methodologies.
• Practice common troubleshooting scenarios and develop strategies for isolating and resolving hardware/software issues.
• Familiarize yourself with Juniper Networks' products, services, and company culture to demonstrate a strong fit for the role.

ATS Keywords: Juniper, Routing, PTX, MX, L3, IP, BGP, OSPF, ISIS, Layer 2, Ethernet, VLAN, MPLS, VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS, Perl, Python, Unix, Expect, Troubleshooting, Customer Handling, Technical Support, CFTS, Juniper Networks.

📝 Enhancement Note: Juniper Networks' interview process is designed to assess technical proficiency, problem-solving skills, and cultural fit. By thoroughly preparing for each stage and demonstrating a strong understanding of Juniper Routing platforms and related technologies, candidates can effectively showcase their qualifications and secure a role within the CFTS team.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable (role focuses on backend and infrastructure)

Backend & Server Technologies:

• Juniper Routing platforms (PTX, MX)
• Layer 3 technologies (IP, ICMP, TCP, GRE, QoS, VRRP)
• IP routing protocols (BGP, OSPF, ISIS)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
• Multicast protocols (IGMP, IGMP-snooping, PIM)
• MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
• Perl, Python, Unix, Expect scripting

Development & DevOps Tools:

• Juniper Networks' internal tools for issue tracking, knowledge management, and collaboration
• Version control systems (Git, SVN)
• Continuous Integration/Continuous Deployment (CI/CD) pipelines
• Infrastructure as Code (IaC) tools (Terraform, Ansible)
• Containerization and orchestration tools (Docker, Kubernetes)
• Cloud platforms (AWS, Azure, Google Cloud)

📝 Enhancement Note: Juniper Networks' technology stack is centered around its core routing platforms (PTX, MX) and related technologies. The company's commitment to innovation and continuous improvement ensures that its technology stack remains cutting-edge and relevant to the evolving web technology landscape.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Prioritize customer needs and satisfaction, ensuring minimal downtime and maximal performance.
• Technical Excellence: Pursue continuous learning and improvement, staying updated with the latest technologies and best practices.
• Collaboration: Foster a culture of knowledge sharing, teamwork, and mutual support.
• Innovation: Encourage creative problem-solving and the exploration of new technologies and methodologies.
• Quality: Maintain high standards for technical documentation, issue resolution, and customer communication.

Collaboration Style:

• Cross-functional Integration: Work closely with other teams, such as design, marketing, and business teams, to deliver focused support and drive critical issues to resolution.
• Code Review Culture: Encourage peer-to-peer code reviews and knowledge sharing to maintain high-quality standards and promote continuous learning.
• Mentoring and Knowledge Sharing: Facilitate technical mentoring and knowledge-sharing sessions to develop junior engineers and foster a culture of growth and development.

📝 Enhancement Note: Juniper Networks' team culture emphasizes customer focus, technical excellence, collaboration, innovation, and quality. By embracing these values, web technology professionals can thrive in a dynamic and supportive work environment that prioritizes growth, learning, and success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Advanced Troubleshooting: Develop expertise in advanced troubleshooting techniques and methodologies to tackle complex network issues and minimize downtime.
• Emerging Technologies: Stay updated with the latest web technologies, trends, and best practices to ensure optimal network performance and security.
• Customer Expectations: Manage customer expectations and communicate effectively during high-priority issue resolution, ensuring minimal downtime and maximal satisfaction.

Learning & Development Opportunities:

• Technical Skill Development: Pursue relevant certifications (JNCIS/JNCIP/JNCIE) and participate in training programs to enhance technical proficiency and expand career prospects.
• Leadership Development: Develop leadership skills through mentoring roles, team projects, and cross-functional collaborations to assume greater responsibility within the CFTS team or other support teams.
• Cross-functional Exposure: Gain experience in other areas of networking, such as datacenter technologies, security, or cloud services, to broaden career prospects within Juniper Networks.

📝 Enhancement Note: Juniper Networks offers a range of challenges and growth opportunities for web technology professionals seeking to advance their careers. By embracing these challenges and pursuing continuous learning and development, professionals can unlock new opportunities and achieve long-term success within the company.

💡 Interview Preparation

Technical Questions:

• Technical Deep Dive: Demonstrate a strong understanding of Juniper Routing platforms (PTX, MX) and related technologies, including Layer 3, Layer 2, and multicast protocols.
• Customer Scenario Discussions: Showcase problem-solving skills and customer handling abilities by discussing real-life scenarios and providing detailed, actionable solutions.
• Behavioral Assessments: Highlight strong communication skills, teamwork, and adaptability in various work scenarios to demonstrate a strong fit for the CFTS team.

Company & Culture Questions:

• Company Culture: Research Juniper Networks' company culture, values, and mission to demonstrate a strong understanding of the organization and its priorities.
• Web Technology Trends: Stay informed about the latest web technology trends and their relevance to Juniper Networks' products and services to showcase a forward-thinking approach to problem-solving.
• Customer Focus: Emphasize the importance of customer satisfaction and the role of technical support in ensuring minimal downtime and maximal performance.

Portfolio Presentation Strategy:

• Live Demo: Prepare a live demo of a relevant project or case study, showcasing your technical expertise and problem-solving skills in a real-world context.
• Technical Walkthrough: Provide a detailed, step-by-step walkthrough of your project or case study, highlighting key technologies, methodologies, and best practices.
• User Experience: Emphasize the user experience aspects of your project or case study, demonstrating an understanding of customer needs and expectations.

📝 Enhancement Note: Juniper Networks' interview process is designed to assess technical proficiency, problem-solving skills, and cultural fit. By thoroughly preparing for each stage and demonstrating a strong understanding of Juniper Routing platforms and related technologies, candidates can effectively showcase their qualifications and secure a role within the CFTS team.

📌 Application Steps

To apply for this Technical Support Engineer L3- Routing position at Juniper Networks:

1. Online Application: Submit your application through the application link provided.
2. Portfolio Customization: Tailor your portfolio to highlight relevant projects and case studies demonstrating experience with Juniper Routing platforms and related technologies.
3. Resume Optimization: Optimize your resume for web technology roles, emphasizing project highlights, technical skills, and relevant keywords.
4. Technical Interview Preparation: Brush up on Juniper Routing platforms, related technologies, and troubleshooting methodologies. Practice common troubleshooting scenarios and develop strategies for isolating and resolving hardware/software issues.
5. Company Research: Research Juniper Networks' products, services, company culture, and web technology trends to demonstrate a strong fit for the role and a forward-thinking approach to problem-solving.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.