CFTS L3- Technical Support Engineer -Routing

Juniper Networks
Full_time•Bangalore, India

📍 Job Overview

  • Job Title: CFTS L3- Technical Support Engineer - Routing
  • Company: Juniper Networks
  • Location: Bangalore, Karnataka, India
  • Job Type: On-site
  • Category: Networking & Infrastructure

🚀 Role Summary

  • Lead and drive troubleshooting on customer-reported routing issues
  • Isolate product issues at hardware/software levels and provide final fixes
  • Be a customer advocate for timely resolution of problems and understand customer environments
  • Gain in-depth knowledge of customer network profiles and technologies
  • Collaborate with other teams to deliver focused support and drive critical issues to resolution
  • Provide technical expertise and guidance during testing, deployment, and operational phases for CFTS customers
  • Participate in new product development projects, knowledge base creation, trainings, and documentation activities
  • Mentor newly hired support engineers and peers in technical areas of specialty

💻 Primary Responsibilities

  • Troubleshooting & Resolution: Lead and drive troubleshooting on customer-reported routing issues, isolate product issues, and provide final fixes.
  • Customer Advocacy: Be a customer advocate for timely resolution of problems, understand customer environments, and network impacts.
  • Network Knowledge: Gain in-depth knowledge of customer network profiles, including network topology, features, configurations, and service history.
  • Collaboration: Collaborate with other teams to deliver focused support and drive critical issues to resolution.
  • Technical Expertise: Provide technical expertise and guidance during testing, deployment, and operational phases for CFTS customers.
  • Knowledge Sharing: Participate in tasks such as new product development projects, knowledge base creation, trainings, and documentation activities.
  • Mentoring: Mentor newly hired support engineers and peers in technical areas of specialty.

🎓 Skills & Qualifications

Education: Bachelor's degree in Electronics, Engineering, or Computer Science or equivalent

Experience:

  • 5+ years of experience in the Networking Industry
  • Preferred: 2+ years of extensive JUNOS experience or 2+ years of experience in troubleshooting datacenter networks and enterprise core networks

Required Skills:

  • Excellent customer handling and communication (verbal and written) skills
  • Thorough understanding of:
    • Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP)
    • IP routing protocols (BGP, OSPF, ISIS)
    • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
    • Multicast protocols [IGMP, IGMP-snooping, PIM]
    • MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS

Preferred Skills:

  • Advanced Multicast technologies- NG-MVPN, Draft Rosen
  • Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
  • Perl/Python/Unix/Expect scripting

Preferred Certifications:

  • JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent certifications

📊 Web Portfolio & Project Requirements

  • Portfolio Essentials:
    • Demonstrate experience with Juniper routing platforms (PTX, MX) and other relevant networking platforms
    • Showcase troubleshooting skills and problem-solving approaches for routing issues
    • Highlight customer advocacy and communication skills in a networking context
  • Technical Documentation:
    • Provide examples of network diagrams, topology maps, and configuration files
    • Include case studies or project documentation showcasing your ability to isolate and resolve hardware/software-level issues
    • Demonstrate your understanding of customer environments and network impacts through detailed documentation

💵 Compensation & Benefits

Salary Range: INR 1,200,000 - 1,800,000 per annum (Based on experience and industry standards for Networking roles in Bangalore)

Benefits:

  • Competitive salary package
  • Health, dental, and vision insurance
  • Retirement savings plans
  • Employee stock purchase plan
  • Paid time off and holidays
  • Employee assistance program
  • Professional development opportunities

Working Hours: 40 hours per week, with weekend coverage as per roster and pager rotation coverage

🎯 Team & Company Context

Company Culture:

  • Industry: Networking and telecommunications
  • Company Size: Large (10,000+ employees)
  • Founded: 1996
  • Team Structure:
    • Cross-functional teams working on specific customer accounts
    • Collaboration with other services teams for focused support and critical issue resolution
  • Development Methodology:
    • Agile/Scrum methodologies for project management and task tracking
    • Collaborative documentation and knowledge sharing platforms

Company Website: www.juniper.net

📝 Enhancement Note: Juniper Networks is an equal opportunity workplace and affirmative action employer, committed to diversity, inclusion, and employee well-being.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Technical Support Engineer - Routing (5-10 years of experience)

Reporting Structure: Reports to the CFTS Manager or equivalent role within the Juniper TAC organization

Technical Impact: Directly impacts customer network availability, performance, and security through effective troubleshooting and resolution of routing issues

Growth Opportunities:

  • Technical leadership roles within the Juniper TAC organization
  • Senior technical roles in other Juniper business units or global offices
  • Mentoring and training opportunities for junior technical support engineers

🌐 Work Environment

Office Type: On-site, with hybrid or remote work arrangements possible for certain roles

Office Location(s): Bangalore, Karnataka, India

Workspace Context:

  • Collaborative workspace with other technical support engineers and teams
  • Access to networking labs, tools, and resources for troubleshooting and testing
  • Flexible work arrangements and remote work options for certain roles

Work Schedule: 40 hours per week, with weekend coverage as per roster and pager rotation coverage

📄 Application & Technical Interview Process

Interview Process:

  1. Phone Screen: Brief conversation to assess communication skills and cultural fit
  2. Technical Assessment: Hands-on troubleshooting scenarios and problem-solving exercises related to routing protocols and technologies
  3. Behavioral Interview: Discussion of customer advocacy, collaboration, and communication skills in a networking context
  4. Final Review: Review of technical assessment and behavioral interview performance, followed by a final decision

Portfolio Review Tips:

  • Highlight relevant routing protocols, technologies, and customer advocacy examples
  • Include case studies or project documentation showcasing your ability to isolate and resolve hardware/software-level issues
  • Demonstrate your understanding of customer environments and network impacts through detailed documentation

Technical Challenge Preparation:

  • Brush up on routing protocols (BGP, OSPF, ISIS), Layer 2 technologies, and multicast protocols
  • Familiarize yourself with Juniper routing platforms (PTX, MX) and other relevant networking platforms
  • Practice troubleshooting scenarios and problem-solving exercises related to routing issues

🛠 Technology Stack & Web Infrastructure

Routing Technologies:

  • Juniper routing platforms (PTX, MX)
  • Cisco, Arista, Alcatel, and other relevant networking platforms
  • Routing protocols (BGP, OSPF, ISIS, EIGRP, OSPF)
  • Layer 2 technologies (Ethernet, VLAN, BFD, STP, RSTP, ARP, LACP)
  • Multicast protocols [IGMP, IGMP-snooping, PIM]
  • MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS

Networking Tools:

  • Traffic generators (Ixia, Agilent)
  • Network management platforms (Juniper Network Director, Cisco Prime)
  • Scripting tools (Perl, Python, Expect)

Collaboration Tools:

  • Juniper's internal collaboration platforms (Confluence, JIRA)
  • Email and instant messaging tools (Microsoft Outlook, Slack)

👥 Team Culture & Values

Juniper Networks Values:

  • Customer Focus: Deliver exceptional customer experiences and drive customer success
  • Innovation: Foster a culture of continuous learning and improvement
  • Integrity: Act with honesty, transparency, and accountability
  • Teamwork: Collaborate and support each other to achieve common goals
  • Excellence: Strive for the highest standards in all aspects of our work

Collaboration Style:

  • Cross-functional teams working on specific customer accounts
  • Regular team meetings and knowledge sharing sessions
  • Collaborative problem-solving and decision-making processes

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Troubleshooting complex routing issues and isolating hardware/software-level problems
  • Keeping up-to-date with emerging routing technologies and industry best practices
  • Managing customer expectations and providing timely resolution for critical issues

Learning & Development Opportunities:

  • Juniper Networks' internal training programs and certifications (JNCIS, JNCIP, JNCIE)
  • External training and certification opportunities (Cisco, Arista, etc.)
  • Participation in industry conferences, webinars, and online forums

💡 Interview Preparation

Technical Questions:

  1. Routing Protocols: Explain the difference between BGP, OSPF, and ISIS, and when to use each protocol in a network design.
  2. Troubleshooting: Describe your approach to troubleshooting complex routing issues, and provide an example of a challenging routing issue you've resolved.
  3. Customer Advocacy: How do you balance technical expertise with customer communication and expectations in a high-pressure support environment?

Company & Culture Questions:

  1. Teamwork: How do you collaborate with other teams to deliver focused support and drive critical issues to resolution?
  2. Adaptability: How do you stay up-to-date with emerging routing technologies and industry best practices?
  3. Problem-Solving: Can you describe a challenging routing issue you faced and how you approached and resolved it?

Portfolio Presentation Strategy:

  • Highlight relevant routing protocols, technologies, and customer advocacy examples
  • Include case studies or project documentation showcasing your ability to isolate and resolve hardware/software-level issues
  • Demonstrate your understanding of customer environments and network impacts through detailed documentation

📌 Application Steps

To apply for this CFTS L3- Technical Support Engineer - Routing position:

  1. Submit your application through the Juniper Networks career portal
  2. Customize your resume and portfolio to highlight relevant routing protocols, technologies, and customer advocacy examples
  3. Prepare for technical assessment and interview questions related to routing protocols, troubleshooting, and customer advocacy
  4. Research Juniper Networks' company culture, values, and recent projects to demonstrate your fit and enthusiasm for the role

Application Requirements

Requires a B.E. in Electronics/Engineering or Computer Science with a minimum of 5 years’ experience in the Networking Industry. Preferred candidates will have extensive JUNOS experience or experience in troubleshooting datacenter networks and enterprise core networks.