📍 Job Overview

Job Title: Capacity Planning & Workflow Manager (m/w/d)
Company: Redcare Pharmacy
Location: Sevenum, Netherlands
Job Type: Full-Time (Voltijds)
Category: Operations & Planning
Date Posted: June 12, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Integrated capacity management, central planning, efficient scheduling, daily task coordination, and workflow optimization for the pharmaceutical department.
Key Skills: Capacity management, workflow optimization, data analysis, stakeholder management, scheduling, communication, stress management, and flexibility.

💻 Primary Responsibilities

📝 Enhancement Note:

This role requires a strong analytical mindset, excellent communication skills, and the ability to thrive in a dynamic environment. Familiarity with data-driven decision-making and process improvement methodologies is beneficial.

Integrated Capacity Management: Oversee and optimize the overall capacity of the pharmaceutical department, ensuring efficient resource allocation and minimal waste.
Central Planning: Coordinate and manage the central planning process, balancing workloads, and ensuring smooth operations across different teams and shifts.
Efficient Scheduling: Develop and maintain efficient schedules, considering employee availability, skills, and workload distribution to maximize productivity and minimize overtime.
Daily Task Coordination: Coordinate daily tasks and workflows, ensuring timely completion and maintaining high-quality standards.
Workflow Optimization: Continuously review and improve workflows, processes, and procedures to enhance efficiency, reduce waste, and improve overall performance.
Stakeholder Management: Collaborate with team managers, department heads, and other stakeholders to align planning and operational processes, ensuring everyone works towards common goals.
Data-Driven Decision Making: Analyze data and metrics to identify trends, forecast demand, and make informed decisions about resource allocation and planning strategies.

🎓 Skills & Qualifications

Education: A completed degree, preferably in Business Administration and Data Analysis, is valued.

Experience: Proven experience in capacity planning, workflow management, or a related field, with a strong track record of improving operational efficiency.

Required Skills:

Strong analytical skills and a data-driven mindset
Proficiency in Excel for data analysis and reporting
Excellent communication and interpersonal skills
Ability to work effectively under pressure and maintain composure in stressful situations
Strong organizational skills and attention to detail
Ability to thrive in a dynamic and fast-paced environment
Knowledge of Lean Six Sigma, Theory of Constraints, or other process improvement methodologies is a plus

Preferred Skills:

Experience with healthcare or pharmaceutical operations
Familiarity with resource planning software and tools
Knowledge of Dutch language and culture

📊 Web Portfolio & Project Requirements (N/A)

💵 Compensation & Benefits

Salary Range: €35,000 - €45,000 per year (based on experience and qualifications)

Benefits:

Onboarding program
8% vacation pay
Excellent pension plan
10% employee discount on online assortment
Fitness and mental health support
Team activities and events
Modern work environment
Referral program with bonuses for successful referrals

Working Hours: 40 hours per week, with flexible scheduling to accommodate department needs and workload fluctuations

🎯 Team & Company Context

🏢 Company Culture

Industry: Redcare Pharmacy is a leading online pharmacy in Europe, focusing on innovation and customer satisfaction.

Company Size: Medium-sized company with a growing team of dedicated professionals.

Founded: Redcare Pharmacy was founded with a mission to make healthcare more accessible and convenient for everyone.

Team Structure:

The capacity planning and workflow management team consists of experienced professionals responsible for optimizing departmental operations and ensuring smooth workflows.
The team works closely with department heads, team managers, and other stakeholders to align planning and operational processes.
The company fosters a collaborative and inclusive work environment, encouraging open communication and continuous improvement.

Development Methodology:

Redcare Pharmacy uses Agile methodologies for project management and continuous improvement.
The company emphasizes data-driven decision-making, regular performance reviews, and ongoing training and development opportunities.

Company Website: Redcare Pharmacy

📈 Career & Growth Analysis

Web Technology Career Level: This role is suitable for an experienced professional with a strong background in capacity planning, workflow management, or a related field. The position offers opportunities for career growth and development within the operations and planning domain.

Reporting Structure: The Capacity Planning & Workflow Manager reports directly to the Operations Director and works closely with department heads, team managers, and other stakeholders.

Technical Impact: This role has a significant impact on the overall efficiency and performance of the pharmaceutical department, contributing to improved patient outcomes and customer satisfaction.

Growth Opportunities:

Career Progression: With experience and demonstrated success, the Capacity Planning & Workflow Manager may progress to a senior role or take on additional responsibilities within the operations and planning domain.
Technical Skill Development: The role offers opportunities to develop and enhance skills in data analysis, process improvement, and project management.
Leadership Potential: As the role involves managing and coordinating multiple teams and stakeholders, it provides valuable experience in leadership and team management.

🌐 Work Environment

Office Type: Redcare Pharmacy offers a modern and ergonomically designed workspace, fostering a collaborative and inclusive work environment.

Office Location(s): Sevenum, Netherlands

Workspace Context:

The office features open-plan workspaces, encouraging collaboration and communication among team members.
Employees have access to state-of-the-art technology, tools, and resources to support their work.
The company offers flexible work arrangements, allowing employees to balance their personal and professional lives.

Work Schedule: The standard workweek is 40 hours, with flexible scheduling to accommodate department needs and workload fluctuations. Some overtime may be required during peak periods.

📄 Application & Technical Interview Process

Interview Process:

Online Application Review: The hiring team will review your application, focusing on your relevant experience, skills, and qualifications.
Phone or Video Screen: A brief phone or video call to discuss your application, assess your communication skills, and ensure cultural fit.
On-site Interview: A visit to the Redcare Pharmacy office for in-depth discussions about the role, team, and company. You may also meet with key stakeholders and team members.
Final Decision: The hiring team will make a final decision based on your interview performance, skills, and cultural fit.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

🛠 Technology Stack & Web Infrastructure (N/A)

👥 Team Culture & Values

Web Development Values: (N/A)

Collaboration Style:

Redcare Pharmacy fosters a collaborative and inclusive work environment, encouraging open communication and continuous improvement.
Team members work closely together, sharing knowledge, and supporting each other's growth and development.
The company values diversity, inclusion, and work-life balance, creating a positive and engaging work culture.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing and optimizing complex workflows and schedules in a dynamic and fast-paced environment.
Balancing workloads and resource allocation to ensure minimal waste and maximal efficiency.
Continuously reviewing and improving processes and procedures to enhance performance and reduce waste.

Learning & Development Opportunities:

Developing and enhancing skills in data analysis, process improvement, and project management.
Gaining experience in managing and coordinating multiple teams and stakeholders.
Expanding knowledge of the healthcare and pharmaceutical industries, and the unique challenges and opportunities they present.

💡 Interview Preparation

Technical Questions:

Capacity Planning: Describe your experience with capacity planning and how you've optimized resource allocation in previous roles.
Workflow Management: Explain your approach to workflow management and provide examples of how you've improved efficiency and reduced waste in your previous roles.
Data Analysis: Walk us through a data analysis project you've worked on, explaining your methodology, findings, and recommendations.

Company & Culture Questions:

Company Culture: How do you see yourself fitting into our company culture and contributing to our mission?
Team Dynamics: Describe your experience working in a team environment and how you've contributed to team success in previous roles.
Adaptability: How do you adapt to change and uncertainty in a dynamic work environment?

Portfolio Presentation Strategy: (N/A)

📌 Application Steps

To apply for this capacity planning and workflow management position at Redcare Pharmacy:

Submit your application through the Redcare Pharmacy careers page.
Tailor your resume and cover letter to highlight your relevant experience, skills, and qualifications for the role.
Prepare for the phone or video screen by practicing your communication skills and refreshing your knowledge of the company and role.
Research the company, its mission, and values to ensure a strong cultural fit and demonstrate your enthusiasm for the opportunity.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

Tailor the job description to highlight the unique aspects of capacity planning and workflow management in the pharmaceutical industry.
Emphasize the importance of data-driven decision-making, process improvement, and stakeholder management.
Highlight the opportunity for career growth and development within the operations and planning domain.

Quality Standards:

Ensure the job description is comprehensive, well-organized, and valuable to operations and planning professionals seeking their next opportunity.
Use clear and concise language, avoiding jargon and technical terms that may not be familiar to all candidates.
Include actionable insights and tips to help candidates prepare for the application and interview process.

Industry Expertise:

Include specific details about the pharmaceutical industry, its unique challenges, and opportunities for operations and planning professionals.
Highlight the importance of data analysis, process improvement, and stakeholder management in the context of the pharmaceutical industry.
Provide insights into the company's mission, values, and culture, and how they relate to the role and the candidate's personal and professional growth.

Professional Standards:

Maintain a consistent format and structure throughout the job description, using clear and concise language.
Use bullet points and headings to improve readability and organization.
Include a table of contents or summary at the beginning of the job description to help candidates quickly navigate the document.

ATS Keywords:

Include relevant ATS keywords throughout the job description, focusing on capacity planning, workflow management, data analysis, process improvement, and stakeholder management.
Use natural language and avoid keyword stuffing to ensure the job description remains engaging and informative for candidates.

Enhancement Notes:

Use the 📝 Enhancement Note: format sparingly and only when making significant inferences about the role, company, or industry that add value to the job description.
Ensure that enhancement notes are based on industry standards, best practices, and relevant data to maintain accuracy and credibility.

Generate a comprehensive, engaging, and informative job description that serves as a valuable resource for operations and planning professionals seeking their next opportunity in the pharmaceutical industry.

Capacity Planning & Workflow Manager (m/w/d)