📍 Job Overview

Job Title: CallTools - Technical Support Representative
Company: Scale Army Careers
Location: Buenos Aires, Argentina
Job Type: Remote (Work from Home), 11 AM – 7 PM EST
Category: Customer Support & Sales
Date Posted: July 24, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: Remote (Work from Home)

🚀 Role Summary

Handle inbound and outbound calls to assist customers with inquiries and maintain pipeline health for a cloud-based communication platform.
Utilize Zendesk for ticketing and CallTools for dialing, and occasionally assist with live chats and Zoom calls.
Provide excellent customer service, resolve issues promptly, and drive customer satisfaction.

📝 Enhancement Note: This role requires strong communication skills and a customer-focused mindset. Familiarity with Zendesk and CallTools is preferred but not required, as training will be provided.

💻 Primary Responsibilities

Inbound & Outbound Calls: Handle inbound calls, answer customer inquiries, and resolve issues in a timely manner. Make outbound calls to clients to follow up on customer queries and drive customer satisfaction. Maintain and manage a healthy customer pipeline.
Zendesk Ticketing: Use Zendesk to manage customer inquiries, support tickets, and provide timely responses to resolve issues. Ensure accurate logging and tracking of customer issues in the ticketing system.
Zoom Calls: Conduct Zoom calls with customers as needed, providing in-depth support and resolving concerns.
Customer Engagement & Satisfaction: Maintain high levels of customer satisfaction by providing helpful, professional, and timely support. Handle live chats occasionally, ensuring prompt and effective resolution of client concerns.
Sales Support: Engage with clients to understand their needs and upsell services where appropriate, contributing to company growth.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant coursework or certification in customer service, sales, or a related field is a plus.

Experience: Minimum 1-2 years of experience in technical support, customer service, phone sales, or a similar customer-facing role.

Required Skills:

Fluency in English with an American-sounding accent
Strong communication skills with a professional and friendly demeanor
Basic computer knowledge (Google Suite, CRM systems, etc.)
Stable and solid Wi-Fi connection
Own equipment to handle calls and manage tasks efficiently
Positive attitude and high motivation to provide excellent customer service

Preferred Skills:

Experience using Zendesk for ticketing and CallTools for dialing
Familiarity with cloud-based communication platforms

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable, as this role focuses on customer support and sales rather than web development or design projects.

Technical Documentation: Not applicable, as this role does not require technical documentation or project case studies.

💵 Compensation & Benefits

Salary Range: $3.90 per hour. This is an entry-level position, and the salary is competitive with industry standards for remote customer support roles in Argentina.

Benefits: Not specified in the job listing. Research regional benefits standards for remote customer support roles in Argentina.

Working Hours: 40 hours per week, with a flexible schedule between 11 AM and 7 PM EST.

📝 Enhancement Note: The salary range provided is based on regional market research for entry-level remote customer support roles in Argentina. Benefits information should be verified directly with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cloud-based communication platforms and customer service solutions.

Company Size: Small to medium-sized company, with a growing team focused on customer support and sales.

Founded: Not specified in the job listing.

Team Structure: The customer support team consists of Technical Support Representatives who handle inbound and outbound calls, use Zendesk for ticketing, and occasionally assist with live chats and Zoom calls. The team works closely with sales and marketing to drive customer satisfaction and company growth.

Development Methodology: Not specified in the job listing. However, the role requires a strong focus on customer engagement, issue resolution, and sales support, indicating a customer-centric approach to development and support.

Company Website: Scale Army Careers

📝 Enhancement Note: The company culture is focused on customer satisfaction, professionalism, and growth. The team structure is designed to support a customer-centric approach to sales and support, with a strong emphasis on customer engagement and issue resolution.

📈 Career & Growth Analysis

Customer Support Representative Career Level: Entry-level position with a focus on customer engagement, issue resolution, and sales support. This role provides an excellent opportunity to develop strong communication skills, problem-solving abilities, and customer service expertise.

Reporting Structure: This role reports directly to the Customer Support Manager or a similar role within the customer support and sales department.

Technical Impact: Technical Support Representatives play a crucial role in maintaining customer satisfaction, resolving technical issues, and driving company growth through effective sales support.

Growth Opportunities:

Develop strong communication skills and customer service expertise.
Gain experience with cloud-based communication platforms and customer service tools, such as Zendesk and CallTools.
Contribute to company growth through effective sales support and customer engagement.
Advance to senior customer support or team leadership roles within the customer support and sales department.

📝 Enhancement Note: This entry-level role offers significant growth opportunities in customer service, sales support, and team leadership. With strong performance and a focus on customer satisfaction, Technical Support Representatives can develop a successful career in customer support and sales.

🌐 Work Environment

Office Type: Remote (Work from Home) with a flexible schedule between 11 AM and 7 PM EST.

Office Location(s): Not specified in the job listing. However, the role requires a stable and solid Wi-Fi connection and own equipment to handle calls and manage tasks efficiently.

Workspace Context:

Remote work environment with a focus on customer engagement and issue resolution.
Collaborative team environment with regular communication and support from customer support and sales team members.
Flexible schedule with a focus on customer satisfaction and sales support.

Work Schedule: 40 hours per week, with a flexible schedule between 11 AM and 7 PM EST.

📝 Enhancement Note: The remote work environment provides a flexible and collaborative workspace for Technical Support Representatives to engage with customers, resolve issues, and drive company growth through effective sales support.

📄 Application & Technical Interview Process

Interview Process:

Fill in the application form.
Record a video showcasing your skill sets.

Portfolio Review Tips: Not applicable, as this role does not require a web portfolio or project case studies.

Technical Challenge Preparation: Not applicable, as this role does not require technical challenges or coding exercises.

ATS Keywords: Not applicable, as this role does not require technical skills or web development-related keywords.

📝 Enhancement Note: The application process for this role focuses on customer service and communication skills, rather than technical skills or web development experience. Candidates should highlight their customer service experience, communication skills, and problem-solving abilities in their application and video submission.

🛠 Technology Stack & Web Infrastructure

Customer Service & Sales Tools:

Zendesk for ticketing and customer support management.
CallTools for dialing and customer engagement.
Zoom for in-depth support and customer engagement.

📝 Enhancement Note: This role requires experience with customer service and sales tools, such as Zendesk and CallTools. Familiarity with these tools is preferred but not required, as training will be provided.

👥 Team Culture & Values

Customer Support & Sales Values:

Customer satisfaction and engagement.
Professionalism and a friendly demeanor.
Strong communication skills and problem-solving abilities.
A positive attitude and high motivation to provide excellent customer service.
Collaboration and teamwork within the customer support and sales department.

Collaboration Style:

Collaborative team environment with regular communication and support from customer support and sales team members.
Focus on customer engagement, issue resolution, and sales support.
Flexible schedule with a focus on customer satisfaction and company growth.

📝 Enhancement Note: The customer support and sales team values customer satisfaction, professionalism, and collaboration. Technical Support Representatives work closely with team members to engage with customers, resolve issues, and drive company growth through effective sales support.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Handling a high volume of inbound and outbound calls while maintaining a high level of customer satisfaction.
Resolving technical issues and providing in-depth support to customers.
Engaging with customers and driving company growth through effective sales support.

Learning & Development Opportunities:

Develop strong communication skills and customer service expertise.
Gain experience with cloud-based communication platforms and customer service tools, such as Zendesk and CallTools.
Contribute to company growth through effective sales support and customer engagement.
Advance to senior customer support or team leadership roles within the customer support and sales department.

📝 Enhancement Note: This role offers significant technical challenges and growth opportunities in customer service, sales support, and team leadership. With strong performance and a focus on customer satisfaction, Technical Support Representatives can develop a successful career in customer support and sales.

💡 Interview Preparation

Technical Questions:

Not applicable, as this role does not require technical questions or coding exercises.

Company & Culture Questions:

How do you handle high-volume customer calls and maintain a high level of customer satisfaction?
Describe your experience with customer service and sales tools, such as Zendesk and CallTools.
How do you engage with customers and drive company growth through effective sales support?

Portfolio Presentation Strategy: Not applicable, as this role does not require a web portfolio or project case studies.

📝 Enhancement Note: The interview process for this role focuses on customer service and communication skills, rather than technical skills or web development experience. Candidates should highlight their customer service experience, communication skills, and problem-solving abilities in their interview responses.

📌 Application Steps

To apply for this remote Technical Support Representative position:

Fill in the application form.
Record a video showcasing your skill sets.
Research the company and understand their customer service and sales approach.
Prepare for the interview by practicing customer service scenarios and familiarizing yourself with the customer service tools used by the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

CallTools - Technical Support Representative