📍 Job Overview

• Job Title: Bilingual Spanish - Customer Support Specialist - ON SITE
• Company: Blink Health
• Location: Pittsburgh, PA
• Job Type: On-site
• Category: Customer Support
• Date Posted: 2025-06-25
• Experience Level: Entry-level to Mid-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Handle inbound phone calls to resolve patient, doctor, and insurer issues while providing exceptional patient care and support for pharma programs.
• Key Skills: Bilingual Spanish, customer service experience, strong communication skills, analytical ability, and a passion for patient care.

📝 Enhancement Note: This role is ideal for bilingual Spanish speakers with customer service experience looking to grow their career in the healthcare industry. The role offers an opportunity to work in a fast-growing company that makes a significant impact on people's lives.

💻 Primary Responsibilities

• Handle Inbound Calls: Receive and resolve routine and new issues via phone calls from patients, doctors, and insurers.
• Provide Patient Care: Accurately support pharma programs and triage to appropriate teams when required.
• Meet Performance Targets: Strive to meet and exceed structured performance targets.
• Document Call Information: Record all call information and data discovery according to operating procedures.
• Utilize Knowledge Base: Use knowledge base materials as a foundation for resolving inquiries.
• Maintain Confidentiality: Maintain the confidentiality of patient and proprietary information.
• Develop Product Knowledge: Participate in continued education on product changes, new features, and product launches.
• Improve Patient Experience: Help improve the patient experience by sharing feedback with management to further develop the product, materials, and processes.

📝 Enhancement Note: This role requires strong problem-solving skills, empathy, and the ability to work well under pressure. The ideal candidate will be comfortable handling multiple tasks and prioritizing workloads effectively.

🎓 Skills & Qualifications

Education: High school diploma or GED required, Bachelor’s degree strongly preferred.

Experience: Customer service or inbound call center experience required, healthcare or pharmacy experience strongly preferred.

Required Skills:

• Bilingual Spanish (required)
• Strong verbal and written communication skills
• Sound technical skills and analytical ability
• Good judgment and strong operational focus
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Preferred Skills:

• Healthcare or pharmacy industry experience
• Bachelor's degree in a related field

📝 Enhancement Note: While a bachelor's degree is preferred, Blink Health values practical experience and skills over formal education. Candidates with relevant experience and a strong passion for patient care are encouraged to apply.

📊 Compensation & Benefits

Salary Range: $35,000 - $45,000 per year (based on regional standards and industry benchmarks for entry-level customer support roles)

Benefits:

• Medical, dental, and vision insurance plans
• 401(k) retirement plan
• Daily meal stipend for on-site marketplace
• Pre-tax transit benefits and free on-site parking

Working Hours: Full-time position, hourly, with scheduling flexibility. Availability required for Monday-Friday: 10am-6pm EST, 11am-7pm, 12pm-8pm, or 1pm-9pm EST. Open for availability for 4-day 10-hour shifts from 11am-9pm EST or rotating Saturday shifts 9am-5pm.

📝 Enhancement Note: The salary range provided is an estimate based on regional standards and industry benchmarks for entry-level customer support roles. Actual salary may vary based on experience and performance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare technology, specifically focused on improving prescription affordability and accessibility.

Company Size: Medium-sized, fast-growing company with a significant impact on people's lives.

Founded: Blink Health was founded in 2015, with a mission to make prescriptions more accessible and affordable to everybody.

Team Structure:

• Cross-functional teams working collaboratively to improve patient care and experiences.
• A relentlessly learning, constantly curious, and aggressively collaborative culture dedicated to inventing new ways to improve patients' lives.

Development Methodology:

• Agile/Scrum methodologies with a focus on continuous improvement and innovation.
• Regular product changes, new features, and product launches to stay ahead of the competition.

Company Website: Blink Health

📝 Enhancement Note: Blink Health values diversity, inclusion, and equal opportunity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: Entry-level to Mid-level role with opportunities for growth and advancement within the company.

Reporting Structure: Reports directly to the Customer Support Manager, with opportunities for cross-functional collaboration with other teams, such as Product, Pharmacy, and Technology.

Technical Impact: Directly impacts patient care and experiences by resolving issues and providing support for pharma programs.

Growth Opportunities:

• Progression to Senior Customer Support Specialist or Team Lead roles.
• Opportunities to specialize in specific areas, such as complex case management or team training.
• Potential career paths into management, training, or quality assurance roles.

📝 Enhancement Note: Blink Health's fast-paced growth and expansion present numerous opportunities for career advancement and professional development.

🌐 Work Environment

Office Type: On-site, modern office space with a collaborative and supportive work environment.

Office Location(s): Pittsburgh, PA (Robinson)

Workspace Context:

• Access to modern technology and tools to perform job duties effectively.
• Collaborative workspace with opportunities for team interaction and cross-functional collaboration.
• On-site marketplace with daily meal stipend.

Work Schedule: Flexible scheduling with opportunities for 4-day 10-hour shifts or rotating Saturday shifts. Scheduling flexibility based on business needs.

📝 Enhancement Note: Blink Health's on-site work environment fosters collaboration, innovation, and a strong sense of team spirit.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen to assess communication skills and cultural fit.
2. In-depth phone or video interview to discuss customer service experience, problem-solving skills, and technical aptitude.
3. On-site or virtual final interview with the hiring manager and team members to assess team fit and cultural alignment.

Portfolio Review Tips:

• Prepare examples of successful customer service interactions or projects that demonstrate problem-solving skills, empathy, and attention to detail.
• Be ready to discuss your experience with bilingual Spanish and how it has contributed to your success in customer service roles.

Technical Challenge Preparation:

• Brush up on your knowledge of healthcare and pharmacy terminology, as well as Blink Health's products and services.
• Practice active listening and effective communication skills to demonstrate your ability to handle customer inquiries and provide exceptional patient care.

ATS Keywords: Customer Service, Inbound Call Center, Bilingual Spanish, Healthcare, Pharmacy, Problem-Solving, Empathy, Attention to Detail, Agile, Collaboration, Teamwork, Patient Care, Customer Support, Customer Experience, Customer Service Representative, Customer Care Specialist, Healthcare Support, Pharmacy Support, Spanish Language Skills, Bilingual, Multilingual.

📝 Enhancement Note: Blink Health's interview process is designed to assess candidates' communication skills, problem-solving abilities, and cultural fit. Prepare for behavioral and situational interview questions that focus on customer service experience and technical aptitude.

📌 Application Steps

To apply for this Bilingual Spanish - Customer Support Specialist - ON SITE position at Blink Health:

1. Submit your application through the application link provided.
2. Tailor your resume to highlight your customer service experience, bilingual Spanish skills, and relevant industry experience.
3. Prepare for the interview process by researching Blink Health's products, services, and company culture.
4. Practice your communication skills and brush up on your healthcare and pharmacy terminology.
5. Be ready to discuss your passion for patient care and your commitment to providing exceptional customer support.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Blink Health before making application decisions.