📍 Job Overview

• Job Title: Bilingual (English/Spanish) Remote Customer Support Representative
• Company: SimplyInsured
• Location: Remote
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: June 18, 2025
• Experience Level: Entry Level (0-2 years)
• Remote Status: Remote (US only)

🚀 Role Summary

• Primary Responsibilities: Provide exceptional customer support to potential and existing customers via chat, phone, and email. Assist customers with navigating the online insurance shopping experience, obtaining quotes, and resolving administrative and billing questions. Contribute to the mission of eliminating fear in health insurance by ensuring customer inquiries are responded to quickly and thoroughly.
• Key Skills: Bilingual (English/Spanish), excellent communication skills, multitasking, problem-solving, familiarity with support ticketing and CRM software tools, passion for helping people, especially with their health.

💻 Primary Responsibilities

• Customer Interaction: Handle customer inquiries via chat, phone, and email, providing accurate and helpful information about health insurance options and plans.
• Process Improvement: Identify and propose process and product solutions to improve the customer experience based on insights gained from customer interactions.
• Ticket Management: Document customer interactions using the support ticketing software to ensure accurate record-keeping and follow-up.
• Team Collaboration: Work closely with the customer service team to ensure consistent and high-quality customer support across all channels.
• Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues promptly and professionally, and going above and beyond to assist customers.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Associate's or Bachelor's degree in a related field preferred.

Experience: 1-2 years of experience in customer service or sales role.

Required Skills:

• Fluent English and Spanish speaking and writing skills
• Highly productive with good multitasking skills
• Passion for helping people, especially with their health
• Ability to work in a high-volume contact center environment
• Familiarity working with support ticketing and/or support CRM software tools
• Fantastic oral and written communication skills
• Strong desire to help businesses maximize their healthcare

Preferred Skills:

• Previous experience in health insurance or a related field
• Knowledge of small business health insurance plans
• Experience with customer relationship management (CRM) software
• Familiarity with customer service metrics and key performance indicators (KPIs)

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $15.00 per hour. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. The range provided is just one component of total compensation including bonus eligibility based upon the achievement of performance objectives and company stock options.

Benefits:

• Generous stock option packages
• Competitive compensation
• "Take what you need" time off plan
• 100% Medical, Dental, and Vision Insurance coverage
• FSA plan
• 401k
• A values-based culture that invests in employee success

Working Hours: 40 hours per week, Monday through Friday, from 9am to 5pm Mountain Standard Time.

🎯 Team & Company Context

Company Culture: SimplyInsured values radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, and they hold each other to extremely high standards. They are driven by the diversity in their backgrounds and unified by 100% alignment on their mission to eliminate fear in health insurance.

Team Structure: The customer support team is a high-performing group responsible for providing exceptional service to SimplyInsured customers. They work closely together to ensure consistent and high-quality customer support across all channels.

Development Methodology: Not specified for this role.

Company Website: SimplyInsured

📈 Career & Growth Analysis

Web Technology Career Level: N/A for this role.

Reporting Structure: This role reports directly to the Customer Support Manager.

Technical Impact: N/A for this role.

Growth Opportunities:

• Opportunities for career advancement within the customer support team or other departments as the company grows.
• Exposure to various aspects of the health insurance industry and customer support processes.
• Potential to make a significant impact on the company's mission to eliminate fear in health insurance by providing exceptional customer support.

🌐 Work Environment

Office Type: Remote (work from home).

Office Location(s): United States only.

Workspace Context:

• Remote work environment with a focus on customer support and communication.
• Access to necessary tools and software for customer support and ticket management.
• Collaborative team environment with regular check-ins and team meetings.

Work Schedule: Monday through Friday, from 9am to 5pm Mountain Standard Time.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen to assess communication skills and cultural fit.
2. Role-play scenarios to evaluate problem-solving skills and customer support capabilities.
3. Final interview with the hiring manager to discuss the role and company culture.

Portfolio Review Tips: N/A for this role.

Technical Challenge Preparation: N/A for this role.

ATS Keywords: Customer Service, Bilingual, Health Insurance, Support Ticketing, CRM Software, Problem Solving, Communication Skills, Remote Work.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values: N/A for this role.

Collaboration Style: The customer support team at SimplyInsured values open communication, active listening, and a customer-centric approach. They work closely together to ensure consistent and high-quality customer support across all channels.

⚡ Challenges & Growth Opportunities

Technical Challenges: N/A for this role.

Learning & Development Opportunities:

• Exposure to various aspects of the health insurance industry and customer support processes.
• Opportunities to learn and grow within the customer support team or other departments as the company grows.
• Potential to make a significant impact on the company's mission to eliminate fear in health insurance by providing exceptional customer support.

💡 Interview Preparation

Technical Questions: N/A for this role.

Company & Culture Questions:

1. How do you handle difficult or upset customers?
2. Can you describe a time when you went above and beyond to help a customer?
3. How do you stay organized and manage your time in a high-volume contact center environment?
4. How do you approach learning new software or tools?

Portfolio Presentation Strategy: N/A for this role.

📌 Application Steps

To apply for this Bilingual (English/Spanish) Remote Customer Support Representative position:

1. Submit your application through the application link provided.
2. Tailor your resume and cover letter to highlight your customer service experience, bilingual skills, and passion for helping people with their health.
3. Prepare for your phone or video screen by practicing your communication skills and customer support scenarios.
4. Research SimplyInsured and the health insurance industry to demonstrate your understanding of the company and its mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.