📍 Job Overview

• Job Title: Bilingual Customer Support Representative, French Speaking
• Company: Procore Technologies
• Location: Remote, Oregon, United States
• Job Type: Full-time
• Category: Customer Support
• Date Posted: June 20, 2025
• Experience Level: Entry-level to Associate (0-2 years)
• Remote Status: Remote (US)

🚀 Role Summary

• Serve as the first point of contact for Procore's customers, providing exceptional support in both English and French.
• Collaborate with cross-functional teams to troubleshoot and resolve complex customer issues.
• Contribute to Procore's mission to revolutionize the construction industry by improving the lives of everyone in construction through excellent customer support.

📝 Enhancement Note: This role offers an exciting opportunity to grow within a dynamic, fast-paced environment, with potential career paths in Custom Solutions, Documentation, Learning & Development, and more.

💻 Primary Responsibilities

• Customer Interaction: Manage a stream of telephone, web, chat, and email inquiries, patiently guiding customers through the process of achieving their goals with Procore's software.
• Problem Solving: Troubleshoot and resolve customer issues, escalating complex cases to other teams as needed.
• Collaboration: Work closely with other teams to ensure adequate coverage and timely resolution of customer needs.
• Administrative Tasks: Manage administrative aspects of the job, such as updating customer records and tracking issue resolution.
• Culture & Values: Demonstrate Procore's culture, values of Openness, Optimism, and Ownership, and adhere to established ethical standards in all customer interactions.

📝 Enhancement Note: This role requires strong problem-solving skills, a positive attitude, and the ability to thrive in a fast-paced, fast-growing environment.

🎓 Skills & Qualifications

Education: High School Diploma or GED

Experience: 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.)

Required Skills:

• Bilingual (English and French)
• Strong communication skills (written and oral)
• Proven ability to evaluate and resolve customer inquiries successfully
• Strong curiosity and persistence in researching and troubleshooting problems
• Self-starter with excellent problem-solving skills
• Solution-focused mindset
• Superb attention to detail and multitasking abilities
• Ability to work independently and collaboratively as a team player

Preferred Skills:

• Prior experience or interest in the construction industry

📝 Enhancement Note: While not required, prior experience or interest in the construction industry can provide valuable context for supporting Procore's customers effectively.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $19 - $22 per hour. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

Benefits:

• Paid Time Off
• Healthcare Coverage
• Career Enrichment
• Development Programs

📝 Enhancement Note: Procore offers a comprehensive benefits package to support the growth and well-being of its employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Construction technology

Company Size: Medium (250-999 employees)

Founded: 2002

Team Structure:

• The Customer Support team is part of Procore's Customer Success organization, which focuses on driving customer satisfaction, retention, and expansion.
• The team consists of Customer Support Representatives, Team Leads, Managers, and a Director.
• Customer Support Representatives work closely with other teams, such as Sales, Implementation, and Product, to ensure customer needs are met.

Development Methodology:

• Procore follows Agile methodologies to deliver continuous improvements to its platform.
• Customer Support Representatives contribute to the product roadmap by providing customer feedback and identifying trends in support tickets.

Company Website: Procore Technologies

📝 Enhancement Note: Procore's culture values openness, optimism, and ownership, fostering a collaborative and innovative environment for its employees.

📈 Career & Growth Analysis

Customer Support Representative Career Level: Entry-level to Associate (0-2 years)

Reporting Structure: Reports directly to the Manager of Customer Support

Technical Impact: Customer Support Representatives have a direct impact on customer satisfaction and retention, contributing to Procore's overall success.

Growth Opportunities:

• Procore offers various career paths for Customer Support Representatives, including roles in Custom Solutions, Documentation, Learning & Development, and more.
• Employees can grow their skills and advance their careers through Procore's career enrichment and development programs.

📝 Enhancement Note: Procore's commitment to employee growth and development provides numerous opportunities for Customer Support Representatives to advance their careers within the company.

🌐 Work Environment

Office Type: Remote (US)

Office Location(s): N/A (remote work)

Workspace Context:

• Customer Support Representatives work remotely and are provided with the necessary tools and resources to perform their jobs effectively.
• Procore fosters a collaborative and inclusive work environment, with regular team meetings and virtual events to keep employees connected.

Work Schedule: Full-time (40 hours per week), with flexible scheduling to accommodate customer needs

📝 Enhancement Note: Procore's remote work environment allows Customer Support Representatives to balance their personal and professional lives while providing exceptional support to Procore's customers.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen to assess communication skills and cultural fit
2. Role-play scenario to evaluate problem-solving skills and customer support aptitude
3. Final interview with the Manager of Customer Support to discuss the role and answer any questions

Portfolio Review Tips: N/A (not applicable for this role)

Technical Challenge Preparation: N/A (not applicable for this role)

ATS Keywords: Customer Support, Bilingual, French, English, Problem Solving, Communication, Collaboration, Attention to Detail, Multitasking, Team Player, Curiosity, Persistence, Construction Industry, Agile, Remote Work

📝 Enhancement Note: Procore's interview process focuses on assessing candidates' communication skills, problem-solving abilities, and cultural fit, ensuring they are well-suited to provide exceptional customer support in a remote work environment.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: Proactively address customer needs and exceed expectations
• Ownership: Take responsibility for customer issues and drive them to resolution
• Collaboration: Work closely with cross-functional teams to ensure customer success
• Continuous Learning: Stay up-to-date with Procore's platform and industry trends to provide the best possible support to customers

Collaboration Style:

• Customer Support Representatives work closely with other teams, such as Sales, Implementation, and Product, to ensure customer needs are met.
• Procore fosters a collaborative and inclusive work environment, with regular team meetings and virtual events to keep employees connected.

📝 Enhancement Note: Procore's customer-focused culture emphasizes exceptional customer support, continuous learning, and collaboration with cross-functional teams to drive customer success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing a high volume of customer inquiries across multiple channels
• Troubleshooting complex customer issues and escalating them to other teams as needed
• Balancing customer support responsibilities with administrative tasks

Learning & Development Opportunities:

• Procore offers various training and development opportunities to help Customer Support Representatives grow their skills and advance their careers.
• Employees can learn about Procore's platform, industry trends, and best practices for customer support through workshops, webinars, and online resources.

📝 Enhancement Note: Procore's commitment to employee growth and development provides numerous opportunities for Customer Support Representatives to overcome technical challenges and advance their careers within the company.

💡 Interview Preparation

Technical Questions:

• Be prepared to discuss your experience with customer support and problem-solving in a high-volume, multichannel environment.
• Demonstrate your ability to troubleshoot complex customer issues and collaborate with cross-functional teams to drive resolution.
• Showcase your communication skills and cultural fit with Procore's values of openness, optimism, and ownership.

Company & Culture Questions:

• Research Procore's mission, values, and customer success focus to demonstrate your understanding of the company and its commitment to exceptional customer support.
• Prepare questions to ask the interviewer about the role, team dynamics, and growth opportunities within Procore's Customer Support organization.

Portfolio Presentation Strategy: N/A (not applicable for this role)

📝 Enhancement Note: Procore's interview process focuses on assessing candidates' communication skills, problem-solving abilities, and cultural fit, ensuring they are well-suited to provide exceptional customer support in a remote work environment.

📌 Application Steps

To apply for this Bilingual Customer Support Representative, French Speaking position:

1. Submit your application through the Procore Technologies careers page.
2. Prepare for the phone or video screen by practicing your communication skills and demonstrating your problem-solving abilities through role-play scenarios.
3. Research Procore's mission, values, and customer success focus to show your understanding of the company and its commitment to exceptional customer support.
4. Prepare questions to ask the interviewer about the role, team dynamics, and growth opportunities within Procore's Customer Support organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Procore Technologies before making application decisions.