📍 Job Overview

• Job Title: Bilingual Cantonese - Customer Support Specialist - ON SITE
• Company: Blink Health
• Location: Pittsburgh, PA
• Job Type: On-site
• Category: Customer Support
• Date Posted: 2025-08-01
• Experience Level: Entry-level to 2 years
• Remote Status: On-site

🚀 Role Summary

• Handle inbound calls to resolve routine and new issues with patients, doctors, and insurers
• Provide patient care and support for pharma programs, triaging to appropriate teams when required
• Meet and exceed structured performance targets
• Document call information and data discovery according to operating procedures
• Utilize knowledge base materials to resolve inquiries
• Maintain confidentiality of patient and proprietary information
• Participate in continued education on product changes, new features, and product launches
• Help improve the patient experience by sharing feedback with management

📝 Enhancement Note: This role requires strong communication skills, problem-solving abilities, and a passion for providing top-notch patient care. The ideal candidate will be bilingual in Cantonese and have experience in customer service or a call center environment.

💻 Primary Responsibilities

• Customer Support: Handle inbound calls to resolve routine and new issues with patients, doctors, and insurers
• Patient Care: Provide patient care and support for pharma programs, triaging to appropriate teams when required
• Performance Metrics: Meet and exceed structured performance targets
• Documentation: Document call information and data discovery according to operating procedures
• Knowledge Base: Utilize knowledge base materials to resolve inquiries
• Confidentiality: Maintain confidentiality of patient and proprietary information
• Continuous Learning: Participate in continued education on product changes, new features, and product launches
• Feedback: Help improve the patient experience by sharing feedback with management

📝 Enhancement Note: The primary responsibility of this role is to provide exceptional customer support and patient care while maintaining high performance standards. The ideal candidate will be able to multitask, prioritize, and handle multiple calls efficiently.

🎓 Skills & Qualifications

Education: High school diploma or GED required, Bachelor’s degree strongly preferred

Experience: Customer service or inbound call center experience required, healthcare or relevant industry experience strongly preferred

Required Skills:

• Bilingual Cantonese (strong command of English)
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Preferred Skills:

• Healthcare, pharmacy, or other relevant industry experience
• Familiarity with healthcare software and systems

📝 Enhancement Note: While a Bachelor’s degree is not required, it is strongly preferred for this role. Relevant industry experience, such as healthcare or pharmacy experience, is also highly valued.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $35,000 - $45,000 per year (based on regional averages for customer support roles with similar experience level and location)

Benefits:

• Medical, dental, and vision insurance plans
• 401(k) retirement plan
• Paid time off, sick time, and holidays
• Paid parental/baby bonding leave
• Daily meal stipend for on-site marketplace
• Pre-tax transit benefits and free on-site parking

📝 Enhancement Note: The salary range provided is an estimate based on regional averages for customer support roles with similar experience level and location. Benefits are comprehensive and designed to support the well-being of employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare technology

Company Size: Medium (250-999 employees)

Founded: 2016

Team Structure:

• Cross-functional teams, including customer support, product, engineering, and operations
• Collaborative environment with a focus on innovation and continuous improvement

Development Methodology:

• Agile methodologies with regular sprint planning and stand-up meetings
• Continuous integration and deployment practices
• Strong emphasis on quality assurance and testing

Company Website: www.blinkhealth.com

📝 Enhancement Note: Blink Health fosters a collaborative and innovative work environment, with a strong focus on improving patient care and access to affordable medications.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: Entry-level to 2 years of experience, with opportunities for growth into team lead or management roles

Reporting Structure: Reports directly to the Customer Support Manager

Technical Impact: Directly impacts patient care and satisfaction by resolving issues and providing support for pharma programs

Growth Opportunities:

• Advancement into team lead or management roles within the customer support department
• Cross-functional opportunities within the company, such as product or operations roles
• Professional development and training opportunities to enhance skills and knowledge

📝 Enhancement Note: Blink Health offers a clear career path for customer support specialists, with opportunities for growth and development within the department and across the company.

🌐 Work Environment

Office Type: On-site, collaborative workspace with open floor plan and shared amenities

Office Location(s): Pittsburgh, PA

Workspace Context:

• Modern, open-concept workspace with plenty of natural light
• Shared amenities, including a fully-stocked kitchen, on-site marketplace, and game room
• On-site parking and pre-tax transit benefits

Work Schedule: Full-time, with availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm. Open for availability for 4-day 10-hour shifts from 10am-8pm or rotating Saturday shifts 9am-5pm.

📝 Enhancement Note: Blink Health offers a flexible work schedule with various shift options to accommodate employees' needs.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen with the hiring manager or a member of the customer support team
2. In-depth phone or video interview with the customer support manager or director
3. On-site or virtual tour of the office and meeting with team members
4. Final interview with the hiring manager or a member of the executive team

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords: (N/A for this role)

📝 Enhancement Note: Blink Health's interview process is designed to assess the candidate's communication skills, problem-solving abilities, and cultural fit within the customer support team.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Patient-centric approach to customer care
• Strong communication and active listening skills
• Empathy and understanding for patient needs and concerns
• Problem-solving mindset and ability to think critically
• Attention to detail and commitment to quality

Collaboration Style:

• Cross-functional collaboration with product, engineering, and operations teams
• Regular team meetings and one-on-one check-ins
• Open communication and feedback culture

📝 Enhancement Note: Blink Health's customer support team values a patient-centric approach, strong communication skills, and a collaborative work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling complex and sensitive patient inquiries
• Navigating multiple software systems and tools to resolve issues
• Maintaining high performance standards and meeting structured targets

Learning & Development Opportunities:

• Regular training and development opportunities to enhance skills and knowledge
• Cross-functional projects and initiatives to gain exposure to other areas of the business
• Mentorship and coaching opportunities from experienced team members

📝 Enhancement Note: Blink Health offers a supportive and collaborative work environment with opportunities for growth and development within the customer support team and across the company.

💡 Interview Preparation

Technical Questions:

• Describe a time when you had to handle a difficult customer or patient inquiry. How did you approach the situation, and what was the outcome?
• How do you prioritize and manage multiple calls or inquiries simultaneously?
• Can you walk me through your process for troubleshooting a technical issue with a patient or doctor?

Company & Culture Questions:

• Why are you interested in working at Blink Health?
• How do you stay organized and manage your time effectively in a fast-paced environment?
• How do you handle feedback or criticism from patients or team members?

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: Blink Health's interview process focuses on assessing the candidate's communication skills, problem-solving abilities, and cultural fit within the customer support team.

📌 Application Steps

To apply for this customer support specialist position at Blink Health:

1. Submit your application through the application link provided
2. Prepare for phone or video screens and in-depth interviews by practicing common customer support scenarios and troubleshooting exercises
3. Research Blink Health's products, services, and company culture to demonstrate your enthusiasm and understanding of the business
4. Prepare for on-site or virtual office tours and final interviews by reflecting on your experiences and accomplishments in customer support or related roles

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Blink Health before making application decisions.