Banking Customer Support (24ωρες βάρδιες)

📍 Job Overview

• Job Title: Hybrid Banking Customer Support (24ωρες βάρδιες)
• Company: Mellon Group of Companies
• Location: Athens, Greece
• Job Type: Hybrid (On-site & Remote)
• Category: Customer Support & Services
• Date Posted: June 30, 2025
• Experience Level: Entry-level to 2 years of experience
• Remote Status: Hybrid (Remote & On-site)

🚀 Role Summary

• Provide 24/7 telephone support to bank customers, handling inquiries related to cards, e-banking, accounts, and loans.
• Work in a dynamic, customer-focused environment, contributing to a team that delivers excellent service.
• Enjoy a competitive salary package and a pleasant work environment with easy access to public transportation.

📝 Enhancement Note: This role requires strong communication skills, patience, and the ability to multitask. Previous customer service experience is beneficial but not required, as full training will be provided.

💻 Primary Responsibilities

• Handle incoming calls from bank customers, providing assistance and resolving their inquiries efficiently.
• Document and track customer issues, ensuring they are resolved promptly and accurately.
• Collaborate with the team to maintain high service standards and meet performance targets.
• Contribute to process improvement initiatives to enhance the customer experience.

📝 Enhancement Note: This role involves working in shifts, including evenings, weekends, and holidays. Candidates should be comfortable with a flexible schedule and have excellent time management skills.

🎓 Skills & Qualifications

Education: High school diploma or equivalent (e.g., GPA, Lykeio Apolytirio)

Experience: No prior experience required; however, candidates with previous customer service or call center experience are preferred.

Required Skills:

• Excellent communication skills in Greek
• Strong listening and problem-solving skills
• Proficient computer skills, with experience using CRM software
• Ability to work effectively in a team environment
• Adaptability and resilience in handling challenging customer situations

Preferred Skills:

• Previous experience in banking or financial services
• Bilingual or multilingual skills
• Experience with customer service metrics and performance tracking

📝 Enhancement Note: While not required, candidates with a degree in a relevant field (e.g., Business, Economics, or a related discipline) may have an advantage in understanding the banking industry and its products.

📊 Web Portfolio & Project Requirements

Not applicable for this customer support role

💵 Compensation & Benefits

Salary Range: Competitive salary package, with a monthly bonus based on performance targets.

Benefits:

• Competitive salary
• Monthly bonus based on performance targets
• Pleasant work environment
• Easy access to the workplace with public transportation
• Hybrid work arrangement (on-site & remote)

📝 Enhancement Note: The salary range for this role is estimated to be between €1,200 and €1,500 gross per month, based on market research and the company's size. This estimate is inclusive of the monthly bonus.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Medium (50-249 employees)

Founded: Not specified

Team Structure:

• The customer support team consists of multiple shifts, working together to provide 24/7 coverage.
• Team members collaborate closely to ensure customer issues are resolved efficiently and accurately.
• The team is part of the larger Mellon Group of Companies, which operates in the electronic transactions, telephone services, and business process outsourcing sectors.

Development Methodology:

• The company follows a customer-centric approach, focusing on continuous improvement and process optimization.
• Team members are encouraged to contribute ideas and suggestions to enhance the customer experience.

Company Website: Mellon Group of Companies

📝 Enhancement Note: Mellon Technologies, the parent company of the Mellon Group of Companies, is a leading player in the electronic transactions, telephone services, and business process outsourcing sectors. This role offers an opportunity to join a dynamic and growing organization in the financial services industry.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to 2 years of experience

Reporting Structure: The customer support team reports to the Customer Support Manager.

Technical Impact: This role has a direct impact on customer satisfaction and the overall customer experience. Team members play a crucial role in maintaining the company's reputation for excellent customer service.

Growth Opportunities:

• Progression to a team leader or supervisor role within the customer support department.
• Opportunities to move into other areas of the business, such as sales, operations, or project management.

📝 Enhancement Note: Career progression in the Mellon Group of Companies is based on individual performance, skills development, and the achievement of specific milestones. The company encourages internal promotions and offers training and development opportunities to support career growth.

🌐 Work Environment

Office Type: Modern, customer-focused call center with a collaborative work environment.

Office Location(s): Athens, Greece

Workspace Context:

• The workspace is designed to facilitate collaboration and communication between team members.
• Team members have access to the necessary tools and resources to perform their jobs effectively.
• The work environment is dynamic, with a focus on customer service and continuous improvement.

Work Schedule: The role involves working in shifts, including evenings, weekends, and holidays. The work schedule is designed to provide 24/7 customer support coverage.

📝 Enhancement Note: The work schedule for this role is flexible, with shifts that accommodate various lifestyles and personal commitments. The company offers a hybrid work arrangement, allowing team members to work both on-site and remotely.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess communication skills and customer service orientation.
2. On-site or virtual assessment center, including group exercises and role-play scenarios to evaluate problem-solving skills and teamwork.
3. Final interview with the Customer Support Manager to discuss career aspirations and fit within the team.

Portfolio Review Tips: Not applicable for this customer support role

Technical Challenge Preparation: Not applicable for this customer support role

ATS Keywords: Customer Service, Phone Support, Problem Solving, Teamwork, Computer Skills, Communication, Time Management, Banking, Financial Services, Customer Support, Call Center, CRM, Performance Metrics

📝 Enhancement Note: To optimize your resume for this role, ensure that you highlight your customer service experience, communication skills, and problem-solving abilities. Include any relevant experience with CRM software or performance metrics, and emphasize your adaptability and resilience in handling challenging customer situations.

🛠 Technology Stack & Web Infrastructure

Not applicable for this customer support role

👥 Team Culture & Values

Customer Support Values:

• Customer-centric approach, with a focus on delivering excellent service and resolving customer issues efficiently.
• Continuous improvement and process optimization to enhance the customer experience.
• Collaboration and teamwork, with a strong emphasis on supporting one another to achieve common goals.
• Adaptability and resilience in handling challenging customer situations.

Collaboration Style:

• Regular team meetings to discuss performance, share best practices, and identify areas for improvement.
• Open communication and active listening to ensure that customer feedback is addressed and acted upon.
• A supportive and inclusive work environment that encourages team members to contribute ideas and suggestions.

📝 Enhancement Note: The customer support team at the Mellon Group of Companies is committed to delivering exceptional customer service and continuously improving the customer experience. Team members are encouraged to work collaboratively and support one another to achieve these goals.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling challenging customer situations with empathy and professionalism.
• Meeting performance targets and service level agreements (SLAs) consistently.
• Adapting to changes in processes, procedures, or customer needs.

Learning & Development Opportunities:

• On-the-job training and coaching to develop customer service skills and product knowledge.
• Opportunities to attend workshops, seminars, or webinars to enhance skills and gain new insights into the banking industry.
• Career progression opportunities, including promotion to team leader, supervisor, or other roles within the company.

📝 Enhancement Note: The Mellon Group of Companies offers a range of learning and development opportunities to support the growth and development of its customer support team members. These opportunities are designed to help team members enhance their skills, gain new insights into the banking industry, and progress in their careers.

💡 Interview Preparation

Technical Questions:

• Describe a challenging customer situation you have handled and how you resolved it.
• How do you prioritize your workload when handling multiple customer calls simultaneously?
• How do you stay organized and manage your time effectively in a busy work environment?

Company & Culture Questions:

• Why are you interested in this customer support role with the Mellon Group of Companies?
• How do you stay motivated and maintain a positive attitude when handling challenging customer situations?
• How do you contribute to a collaborative and supportive work environment?

Portfolio Presentation Strategy: Not applicable for this customer support role

📝 Enhancement Note: To prepare for your interview, research the Mellon Group of Companies and its customer support team. Familiarize yourself with the company's customer-centric approach and its commitment to continuous improvement. Be prepared to discuss your customer service experience, problem-solving skills, and adaptability in handling challenging customer situations.

📌 Application Steps

To apply for this hybrid banking customer support position:

1. Submit your application through the provided link.
2. Prepare for the phone or video screening by practicing your communication skills and customer service orientation.
3. Research the Mellon Group of Companies and its customer support team to demonstrate your interest and understanding of the role.
4. Prepare for the on-site or virtual assessment center by practicing your problem-solving skills and teamwork in group exercises and role-play scenarios.
5. Review your resume and tailor it to highlight your customer service experience, communication skills, and problem-solving abilities.
6. Prepare for the final interview by reflecting on your career aspirations and how you can contribute to the team's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.