📍 Job Overview

Job Title: Back Office Site Reliability Engineer
Company: DigiCert
Location: Pune, Mahārāshtra, India
Job Type: On-site
Category: DevOps, Site Reliability Engineering
Date Posted: 2025-06-25
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

The Back Office Site Reliability Engineer at DigiCert will play a pivotal role in ensuring the reliability, security, and performance of our business-critical applications in the cloud. This role involves deploying, managing, and supporting various applications while collaborating with internal teams to drive continuous improvement through automation.

📝 Enhancement Note: This role requires a strong understanding of cloud infrastructure, application deployment, and automation to excel in a dynamic, global team environment.

💻 Primary Responsibilities

🔧 Application Deployment & Management

Deploy, manage, and optimize business-critical applications in cloud environments (Atlassian, ADP, Concur, 8x8, Okta, O365, Zoom, Slack, ManageEngine, Crowd Strike, Productiv, Azure/AD, Kandji, etc.)
Ensure the reliability, security, and performance of these applications while supporting internal teams and driving continuous improvement

🔐 Active Directory Management

Administer and manage Microsoft Active Directory environments to ensure smooth operations and system integrations
Collaborate with internal teams to maintain and enhance Active Directory services

💻 Device Support

Build policies and scripts to manage company-owned devices and ensure compliance with internal security and operational standards
Provide user support and troubleshoot issues related to cloud applications and internal infrastructure

📚 Documentation & Training

Develop and maintain clear documentation on supported applications, processes, and training materials for internal employees and IT staff
Create and deliver training sessions to upskill internal teams on application usage and best practices

🤝 Cross-functional Collaboration

Build and maintain relationships with internal teams to drive key initiatives and improve overall system performance
Work closely with various teams to ensure application and infrastructure requirements are met

🤖 Automation Development

Plan and implement systems automation to enhance operational efficiency, reduce manual intervention, and ensure scalable solutions
Develop and maintain automation scripts and tools to support application deployment and management

📈 Operations Support

Provide day-to-day operations support, including account management, workflow optimization, log analysis, troubleshooting, and service optimization
Monitor application health, system performance, and operational efficiency to ensure optimal service levels

🤝 Vendor Management

Assist in evaluating and managing vendor relationships to ensure optimal service levels and performance
Collaborate with vendors to resolve issues, optimize services, and negotiate contracts

🔑 PKI & Scripting

Utilize understanding of Public Key Infrastructure (PKI) to maintain and troubleshoot security systems
Perform basic PowerShell and shell scripting tasks to support automation and operational needs

📊 Agile Project Management

Support the IT team in using Agile methodologies for project planning and execution, contributing to the continuous improvement of internal processes
Collaborate with project managers to ensure projects are delivered on time and within budget

📈 Reporting & Analysis

Build and analyze reports from various tools to track application health, system performance, and operational efficiency
Provide actionable insights to stakeholders to drive data-informed decision-making and improve system performance

🎓 Skills & Qualifications

🎓 Education

Bachelor's degree in Computer Science, Information Technology, or a related field

🕒 Experience

Proven experience (2-5 years) in deploying, managing, and optimizing business-critical applications in cloud infrastructures
Strong experience in managing and troubleshooting Microsoft Active Directory environments

🛠 Required Skills

Proven experience with cloud applications (Atlassian, ADP, Concur, 8x8, Okta, O365, Zoom, Slack, ManageEngine, Crowd Strike, Productiv, Azure/AD, Kandji, etc.)
Strong experience in managing and troubleshooting Microsoft Active Directory environments
Solid understanding of PowerShell and shell scripting, with experience in automation tools for system efficiency and scalability
Excellent troubleshooting skills with the ability to resolve complex issues across a variety of systems
Excellent communication and documentation skills, with experience in creating technical documentation and training materials
Strong analytical and reporting skills, with experience in creating reports from various tools and analyzing system performance
Familiarity with ITIL processes and frameworks
Experience with security tools and concepts such as CrowdStrike, MFA, and identity management solutions

🛠 Preferred Skills

Certifications in relevant technologies (e.g., Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect)
Experience with security information and event management (SIEM) systems
Familiarity with IT service management (ITSM) tools and processes

💵 Compensation & Benefits

💰 Salary Range

The salary range for this role in Pune, India, is typically between ₹800,000 - ₹1,500,000 INR per annum, depending on experience and qualifications. This estimate is based on market research and may vary based on the company's internal salary structure.

🎁 Benefits

Generous Time Off Policies: Enjoy flexible time off policies to balance work and personal life
Top Shelf Benefits: Access to comprehensive health, wellness, and lifestyle support benefits
Education, Wellness, and Lifestyle Support: Receive support for professional development, wellness initiatives, and lifestyle activities

🎯 Team & Company Context

🏢 Company Culture

Industry: DigiCert operates in the cybersecurity industry, focusing on digital trust and encryption services for various sectors, including e-commerce, finance, and healthcare
Company Size: As a leading global security authority, DigiCert employs over 1,000 people worldwide, providing a large, diverse team environment
Founded: DigiCert was founded in 2003 and is headquartered in Lehi, Utah, USA, with offices in Pune, India, and other global locations

🚀 Development Methodology

DigiCert follows Agile methodologies for project planning and execution, emphasizing iterative development, continuous improvement, and customer satisfaction
The company encourages cross-functional collaboration and knowledge sharing to drive innovation and maintain a competitive edge in the cybersecurity industry

📈 Career & Growth Analysis

🌱 Web Technology Career Level

This role is at the mid-level (2-5 years) experience level, focusing on application deployment, management, and support in cloud environments
The Back Office Site Reliability Engineer role provides opportunities to gain experience in cloud infrastructure, application deployment, and automation while working with a diverse range of business-critical applications

🌐 Reporting Structure

This role reports directly to the IT Manager and collaborates with various internal teams, including application owners, IT support, and IT operations, to ensure optimal system performance and user satisfaction

🌐 Technical Impact

The Back Office Site Reliability Engineer role has a significant impact on the reliability, security, and performance of DigiCert's business-critical applications
This role ensures that applications are available, secure, and performant, enabling internal teams to work efficiently and effectively

🌱 Growth Opportunities

Technical Skill Development: Gain experience in managing and supporting a wide range of business-critical applications, expanding your technical skill set and knowledge of cloud infrastructure, automation, and security
Emerging Technologies: Stay up-to-date with the latest trends and best practices in cloud infrastructure, application deployment, and security, driving continuous improvement and innovation in your role
Leadership Potential: Demonstrate strong performance and leadership skills to progress into senior IT roles, such as Senior Site Reliability Engineer, IT Manager, or other leadership positions within the IT department

🌐 Work Environment

🏢 Office Type

DigiCert's Pune office is a modern, collaborative workspace designed to foster innovation, creativity, and productivity
The office features open-plan workspaces, dedicated meeting rooms, and breakout areas to support various work styles and team interactions

📍 Office Location(s)

DigiCert's Pune office is conveniently located in the heart of the city, with easy access to public transportation and nearby amenities
The office is situated in a bustling commercial district, offering a vibrant and dynamic work environment

🌳 Workspace Context

Collaborative Work Environment: The open-plan workspace encourages cross-functional collaboration and knowledge sharing between team members, fostering a culture of innovation and continuous learning
State-of-the-Art Technology: DigiCert's Pune office is equipped with the latest technology tools and resources to support the team's productivity and efficiency
Flexible Work Arrangement: DigiCert offers flexible work arrangements, including on-site, hybrid, and remote work options, to accommodate individual preferences and promote work-life balance

🕒 Work Schedule

The standard work schedule for this role is Monday through Friday, 9:00 AM to 5:30 PM IST, with a one-hour lunch break
DigiCert encourages employees to maintain a healthy work-life balance and offers flexible work arrangements to accommodate personal needs and responsibilities

📄 Application & Technical Interview Process

📝 Interview Process

Phone Screen: A brief phone or video call to assess communication skills, cultural fit, and basic technical knowledge
Technical Assessment: A hands-on assessment to evaluate problem-solving skills, coding ability, and understanding of cloud infrastructure, application deployment, and automation
Behavioral Interview: A structured interview to discuss career goals, work experience, and cultural fit with the DigiCert team
Final Interview: A meeting with the hiring manager and other key stakeholders to discuss the role, company culture, and next steps in the interview process

📝 Portfolio Review Tips

Highlight your experience with cloud applications, application deployment, and automation in your portfolio
Include case studies and success stories demonstrating your ability to manage and support business-critical applications in cloud environments
Showcase your understanding of Active Directory management, scripting, and troubleshooting skills through relevant projects and examples

📝 Technical Challenge Preparation

Brush up on your knowledge of cloud infrastructure, application deployment, and automation tools and best practices
Practice problem-solving exercises and coding challenges to demonstrate your technical proficiency and ability to think critically and creatively
Familiarize yourself with DigiCert's products, services, and company culture to ensure a strong fit with the organization's mission and values

🛠 Technology Stack & Web Infrastructure

🛠 Frontend Technologies

Atlassian: Experience with Atlassian tools, such as Jira, Confluence, and Bitbucket, is essential for managing projects, tracking issues, and collaborating with development teams
Okta: Familiarity with Okta's identity management and single sign-on (SSO) solutions is required for managing user access and authentication across multiple applications
O365: Experience with Microsoft Office 365 applications, such as Outlook, Word, Excel, and PowerPoint, is preferred for internal communication and collaboration
Zoom: Familiarity with Zoom's video conferencing and webinar solutions is required for supporting remote meetings and events
Slack: Experience with Slack's team communication and collaboration platform is essential for maintaining open lines of communication and facilitating teamwork

🛠 Backend & Server Technologies

Azure/AD: Strong experience with Microsoft Azure and Active Directory is required for managing and securing cloud-based applications and infrastructure
CrowdStrike: Familiarity with CrowdStrike's endpoint protection and threat intelligence solutions is preferred for managing and responding to security incidents and threats
ManageEngine: Experience with ManageEngine's IT service management and IT operations management tools is required for monitoring and managing business-critical applications and infrastructure
Kandji: Familiarity with Kandji's macOS device management and security solutions is preferred for managing and securing macOS devices in the enterprise environment

🛠 Development & DevOps Tools

PowerShell: Proficiency in PowerShell scripting is required for automating tasks, managing Windows-based systems, and configuring Active Directory environments
Git: Experience with Git version control and collaboration tools is preferred for managing code changes, tracking project progress, and facilitating teamwork
Ansible: Familiarity with Ansible's automation and configuration management tools is preferred for deploying and managing applications and infrastructure at scale
Jenkins: Experience with Jenkins' continuous integration and continuous deployment (CI/CD) pipelines is preferred for automating the build, test, and deployment process for applications and infrastructure

👥 Team Culture & Values

🌱 Web Development Values

Reliability: DigiCert values reliability in all aspects of its operations, ensuring that applications and infrastructure are available, secure, and performant
Security: DigiCert prioritizes security as a critical component of its digital trust mission, protecting customers and internal systems from threats and vulnerabilities
Innovation: DigiCert encourages continuous learning and innovation, fostering a culture of experimentation and improvement in all aspects of its operations
Collaboration: DigiCert values open communication and collaboration, promoting knowledge sharing and teamwork to drive success and achieve common goals

🤝 Collaboration Style

Cross-functional Integration: DigiCert fosters a culture of cross-functional collaboration, encouraging team members to work closely with various departments to ensure optimal system performance and user satisfaction
Code Review Culture: DigiCert emphasizes code reviews and peer programming to maintain high-quality standards, share knowledge, and ensure code consistency across projects
Knowledge Sharing: DigiCert encourages knowledge sharing and mentoring, providing opportunities for team members to learn from one another and grow both personally and professionally

💡 Challenges & Growth Opportunities

🌱 Technical Challenges

Cloud Infrastructure Management: Stay up-to-date with the latest trends and best practices in cloud infrastructure management, ensuring optimal performance, security, and scalability for DigiCert's business-critical applications
Application Deployment & Management: Develop expertise in deploying, managing, and optimizing business-critical applications in cloud environments, driving continuous improvement and innovation in application deployment and management processes
Security & Compliance: Demonstrate a strong understanding of security best practices, compliance requirements, and emerging threats, ensuring the protection of DigiCert's applications, infrastructure, and customer data

🌱 Learning & Development Opportunities

Technical Skill Development: Expand your technical skill set and knowledge of cloud infrastructure, application deployment, and security by working with a diverse range of business-critical applications and collaborating with internal teams
Emerging Technologies: Stay current with the latest trends and best practices in cloud infrastructure, application deployment, and security, driving continuous improvement and innovation in your role
Leadership Development: Demonstrate strong performance and leadership skills to progress into senior IT roles, such as Senior Site Reliability Engineer, IT Manager, or other leadership positions within the IT department

💡 Interview Preparation

📝 Technical Questions

Cloud Infrastructure: Demonstrate your understanding of cloud infrastructure, application deployment, and automation by discussing best practices, tools, and strategies for managing business-critical applications in cloud environments
Active Directory Management: Explain your experience with Active Directory management, including user provisioning, group policy objects (GPOs), and security group management
Scripting & Automation: Showcase your scripting and automation skills by discussing your experience with PowerShell, shell scripting, and automation tools, such as Ansible and Jenkins

📝 Company & Culture Questions

Company Culture: Research DigiCert's company culture, mission, and values, and discuss how your personal values and work style align with the organization's culture
Team Dynamics: Demonstrate your understanding of team dynamics and collaboration by discussing your experience working with cross-functional teams and driving initiatives to improve overall system performance
Problem-Solving Approach: Explain your problem-solving approach and provide examples of how you have addressed complex technical challenges in previous roles, highlighting your ability to think critically and creatively

📝 Portfolio Presentation Strategy

Application Deployment & Management: Highlight your experience with cloud applications, application deployment, and automation in your portfolio, showcasing your ability to manage and support business-critical applications in cloud environments
Troubleshooting & Problem-Solving: Demonstrate your troubleshooting and problem-solving skills by discussing your approach to identifying, diagnosing, and resolving technical issues, with a focus on root cause analysis and preventative measures
Security & Compliance: Showcase your understanding of security best practices, compliance requirements, and emerging threats by discussing your experience with security tools, such as CrowdStrike, and your approach to protecting DigiCert's applications, infrastructure, and customer data

📌 Application Steps

To apply for this Back Office Site Reliability Engineer position at DigiCert:

Tailor Your Resume: Customize your resume to highlight your experience with cloud applications, application deployment, and automation, as well as your relevant technical skills and qualifications
Prepare Your Portfolio: Curate a portfolio showcasing your experience with cloud applications, application deployment, and automation, with a focus on case studies and success stories demonstrating your ability to manage and support business-critical applications in cloud environments
Research the Company: Familiarize yourself with DigiCert's products, services, and company culture to ensure a strong fit with the organization's mission and values
Prepare for Technical Interviews: Brush up on your knowledge of cloud infrastructure, application deployment, and automation tools and best practices, and practice problem-solving exercises and coding challenges to demonstrate your technical proficiency and ability to think critically and creatively
Prepare for Behavioral Interviews: Reflect on your career goals, work experience, and cultural fit with the DigiCert team, and prepare thoughtful responses to behavioral interview questions that demonstrate your ability to work effectively in a dynamic, global team environment

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.