📍 Job Overview

Job Title: B2B Senior Systems Site Reliability Engineer
Company: Jamf
Location: Poland - Remote
Job Type: Full-Time
Category: DevOps & Site Reliability Engineering
Date Posted: 2025-06-24
Experience Level: 5-10 years
Remote Status: Remote OK

🚀 Role Summary

Key Responsibilities: Balance development velocity with customer-centric stability through SRE best practices and automation.
Key Skills: Site Reliability Engineering, DevOps, Cloud Operations, Technical Support, Agile Development, Containerization, Kubernetes, System Monitoring, SQL Optimization, AWS Services, Technical Documentation, Root Cause Analysis, CI/CD Tools, Infrastructure as Code, Service Level Objectives.

📝 Enhancement Note: This role requires a strong background in Site Reliability Engineering and DevOps, with a focus on balancing development velocity and customer-centric stability. The ideal candidate will have experience working with containerization, Kubernetes, and AWS services, as well as strong technical documentation skills.

💻 Primary Responsibilities

Identify and Implement SRE Concepts: Improve platform and process reliability by implementing established SRE concepts.
Proactively Engage and Collaborate: Work with other teams to resolve customer issues and ensure successful outcomes.
Perform Root Cause Analysis: Investigate customer-impacting issues, document solutions, and advise others on findings.
Create Technical Documentation: Develop documentation based on new technology proof of concepts, project work, root cause analysis, and alerting patterns.
Participate in Team Ceremonies: Contribute to team meetings to identify and refine potential work, communicate findings, and drive collaboration opportunities.
Lead Cross-Team Technical Collaboration: Guide teams through critical customer escalations and advise stakeholders and senior leadership.
Occasionally Provide Off-Hours Support: Assist with deployments and customer escalations as needed.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work effectively with cross-functional teams. The ideal candidate will have experience working with containerization, Kubernetes, and AWS services, as well as strong technical documentation skills.

🎓 Skills & Qualifications

Education: A bachelor's degree or a combination of relevant experience and education may be considered.

Experience:

Required: Minimum of 5 years of experience in IT, with expertise in software issue resolution, containerization, and AWS services. Strong skills in technical documentation and Agile processes are also required.
Preferred: Experience solving production Java issues, using CI/CD tools, writing infrastructure as code (Terraform), and defining and implementing Service Level Objectives.

Required Skills:

Site Reliability Engineering
DevOps
Cloud Operations
Technical Support
Agile Development
Containerization
Kubernetes
System Monitoring
SQL Optimization
AWS Services (EC2, S3, CloudFront, EKS, RDS)
Technical Documentation
Root Cause Analysis
CI/CD Tools (Jenkins, ArgoCD, GitHub Actions)

Preferred Skills:

Java Production Issues
Infrastructure as Code (Terraform)
Service Level Objectives

📝 Enhancement Note: This role requires a strong background in Site Reliability Engineering and DevOps, with a focus on balancing development velocity and customer-centric stability. The ideal candidate will have experience working with containerization, Kubernetes, and AWS services, as well as strong technical documentation skills.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate SRE Projects: Showcase projects that highlight your ability to balance development velocity and customer-centric stability using SRE best practices and automation.
Document Technical Solutions: Provide clear and concise documentation targeted at both technical and non-technical audiences, showcasing your ability to communicate complex technical concepts effectively.
Display Root Cause Analysis: Present examples of root cause analysis for customer-impacting issues, demonstrating your problem-solving skills and ability to identify and implement solutions.

Technical Documentation:

Code Quality: Showcase your ability to write clean, well-commented, and efficient code that adheres to best practices and standards.
Version Control: Demonstrate your experience with version control systems, such as Git, and your ability to work collaboratively with other developers.
Deployment Processes: Highlight your understanding of deployment processes and your ability to automate and optimize these workflows using CI/CD pipelines.

📝 Enhancement Note: This role requires a strong portfolio that demonstrates the candidate's ability to balance development velocity and customer-centric stability using SRE best practices and automation. The ideal candidate will have experience working with containerization, Kubernetes, and AWS services, as well as strong technical documentation skills.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between $120,000 and $160,000 USD per year, based on market research and regional adjustments for Poland.

Benefits:

Health Insurance: Jamf offers comprehensive health insurance plans to ensure the well-being of employees and their families.
Retirement Savings: Jamf provides retirement savings plans to help employees plan for their future financial security.
Employee Stock Purchase Plan: Jamf offers an employee stock purchase plan, allowing employees to purchase Jamf stock at a discounted price.
Paid Time Off: Jamf offers competitive paid time off policies, including vacation, sick leave, and company holidays.
Professional Development: Jamf encourages employees to pursue professional development opportunities and provides resources to support their growth and learning.
Employee Assistance Program: Jamf offers an employee assistance program to provide confidential support and resources for employees and their families.

Working Hours: This role follows a standard full-time work schedule, with occasional off-hours support required for deployments and customer escalations.

📝 Enhancement Note: The salary range for this role is estimated based on market research and regional adjustments for Poland. Jamf offers a comprehensive benefits package, including health insurance, retirement savings, and professional development opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Jamf operates in the Apple device management industry, helping tens of thousands of customers worldwide succeed with Apple devices in their workplace, classroom, and healthcare settings.

Company Size: Jamf is a mid-sized company with over 2,500 employees worldwide, providing a collaborative and supportive work environment for employees to thrive.

Founded: Jamf was founded in 2002, with a strong focus on innovation and continuous improvement in the Apple device management space.

Team Structure:

Web Technology Team: Jamf's web technology team is comprised of frontend, backend, and full-stack developers, as well as DevOps engineers and system administrators, working collaboratively to deliver innovative Apple device management solutions.
Reporting Structure: The web technology team reports directly to the CTO, with a flat hierarchy that encourages open communication and decision-making.
Cross-Functional Collaboration: Jamf's web technology team works closely with design, marketing, and business teams to ensure user-centric design and effective communication of technical concepts.

Development Methodology:

Agile/Scrum: Jamf follows Agile/Scrum methodologies, with sprint planning, daily stand-ups, and regular retrospectives to continuously improve development processes.
Code Review: Jamf emphasizes code review and pair programming to ensure code quality, knowledge sharing, and collective code ownership.
Deployment Strategies: Jamf employs CI/CD pipelines and automated deployment strategies to ensure rapid and reliable delivery of Apple device management solutions.

Company Website: www.jamf.com

📝 Enhancement Note: Jamf's company culture is characterized by open communication, collaboration, and a strong focus on user-centric design and innovation. The web technology team plays a critical role in delivering Apple device management solutions that meet the needs of customers worldwide.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level, requiring a deep understanding of Site Reliability Engineering and DevOps principles, as well as extensive experience working with containerization, Kubernetes, and AWS services.

Reporting Structure: The Senior Site Reliability Engineer reports directly to the Manager of Site Reliability Engineering, with the opportunity to lead and mentor junior team members.

Technical Impact: This role has a significant impact on the reliability and stability of Jamf's Apple device management solutions, ensuring that customers worldwide can confidently use and manage their Apple devices.

Growth Opportunities:

Technical Leadership: This role offers the opportunity to develop technical leadership skills by leading projects, mentoring junior team members, and driving technical decision-making.
Architecture Decision-Making: The Senior Site Reliability Engineer will have the opportunity to influence architectural decisions, ensuring that Jamf's Apple device management solutions are scalable, reliable, and performant.
Emerging Technology Adoption: Jamf encourages the adoption of emerging technologies, providing the opportunity to stay current with the latest trends and best practices in Apple device management and Site Reliability Engineering.

📝 Enhancement Note: This role offers significant opportunities for career growth and technical leadership within Jamf's web technology team. The ideal candidate will have a strong background in Site Reliability Engineering and DevOps, with a focus on balancing development velocity and customer-centric stability.

🌐 Work Environment

Office Type: Jamf's office environment is collaborative and open, with a strong focus on communication and teamwork. The company encourages employees to work together to achieve common goals and drive innovation.

Office Location(s): Jamf has offices worldwide, with this role offered as remote in Poland. Employees may be required to work periodically at a Jamf office or collaborative work location for certain events or moments that matter.

Workspace Context:

Collaborative Workspace: Jamf's offices are designed to encourage collaboration and teamwork, with open-plan workspaces and dedicated meeting rooms for team discussions.
Development Tools: Jamf provides employees with the latest development tools and technologies to ensure they have the resources they need to succeed.
Cross-Functional Collaboration: Jamf's web technology team works closely with design, marketing, and business teams to ensure user-centric design and effective communication of technical concepts.

Work Schedule: This role follows a standard full-time work schedule, with occasional off-hours support required for deployments and customer escalations.

📝 Enhancement Note: Jamf's work environment is collaborative and open, with a strong focus on communication and teamwork. The company encourages employees to work together to achieve common goals and drive innovation.

📄 Application & Technical Interview Process

Interview Process:

Technical Preparation: Brush up on your Site Reliability Engineering and DevOps skills, with a focus on containerization, Kubernetes, and AWS services. Familiarize yourself with Jamf's Apple device management solutions and understand their unique challenges and requirements.
Portfolio Review: Prepare a portfolio that showcases your ability to balance development velocity and customer-centric stability using SRE best practices and automation. Highlight your technical documentation skills and provide examples of root cause analysis for customer-impacting issues.
Technical Challenge: Participate in a technical challenge that assesses your problem-solving skills and ability to work effectively with cross-functional teams. The challenge may involve root cause analysis, technical documentation, or system design and optimization.

Portfolio Presentation Strategy:

Live Demonstration: Prepare a live demonstration of your portfolio, showcasing your ability to balance development velocity and customer-centric stability using SRE best practices and automation. Highlight your technical documentation skills and provide examples of root cause analysis for customer-impacting issues.
Code Explanation: Be prepared to explain your code and technical decisions, demonstrating your ability to communicate complex technical concepts effectively.
User Experience Showcase: Highlight your understanding of user experience design principles and your ability to create intuitive and user-friendly Apple device management solutions.

ATS Keywords: Site Reliability Engineering, DevOps, Cloud Operations, Technical Support, Agile Development, Containerization, Kubernetes, System Monitoring, SQL Optimization, AWS Services (EC2, S3, CloudFront, EKS, RDS), Technical Documentation, Root Cause Analysis, CI/CD Tools (Jenkins, ArgoCD, GitHub Actions), Infrastructure as Code (Terraform), Service Level Objectives.

📝 Enhancement Note: Jamf's interview process is designed to assess the candidate's technical skills and ability to work effectively with cross-functional teams. The ideal candidate will have a strong background in Site Reliability Engineering and DevOps, with a focus on balancing development velocity and customer-centric stability.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

React: Jamf's web technology team uses React for building user interfaces and components for Apple device management solutions.
Redux: Jamf employs Redux for state management and data flow in React applications.
Webpack: Jamf uses Webpack for module bundling and optimization in React applications.

Backend & Server Technologies:

Node.js: Jamf's web technology team uses Node.js for building backend services and APIs for Apple device management solutions.
Express: Jamf employs Express for creating web applications and APIs using Node.js.
PostgreSQL: Jamf uses PostgreSQL as the primary database for Apple device management solutions.

Development & DevOps Tools:

Git: Jamf uses Git for version control and collaborative development.
Jenkins: Jamf employs Jenkins for CI/CD pipelines and automated deployment of Apple device management solutions.
Docker: Jamf uses Docker for containerization and deployment of applications and services.

📝 Enhancement Note: Jamf's technology stack is built on modern web development and server administration technologies, with a focus on scalability, reliability, and performance. The ideal candidate will have experience working with containerization, Kubernetes, and AWS services, as well as strong technical documentation skills.

👥 Team Culture & Values

Web Development Values:

User-Centric Design: Jamf places a strong emphasis on user-centric design, ensuring that Apple device management solutions are intuitive, user-friendly, and meet the needs of customers worldwide.
Performance Optimization: Jamf is committed to optimizing the performance of Apple device management solutions, ensuring that they are efficient, reliable, and scalable.
Code Quality: Jamf emphasizes code quality and best practices, ensuring that Apple device management solutions are well-documented, maintainable, and performant.
Collaborative Development: Jamf encourages collaborative development, with a focus on knowledge sharing, collective code ownership, and continuous improvement.

Collaboration Style:

Cross-Functional Integration: Jamf's web technology team works closely with design, marketing, and business teams to ensure user-centric design and effective communication of technical concepts.
Code Review Culture: Jamf emphasizes code review and pair programming to ensure code quality, knowledge sharing, and collective code ownership.
Knowledge Sharing: Jamf encourages knowledge sharing and continuous learning, with regular team meetings, training sessions, and brown bag presentations.

📝 Enhancement Note: Jamf's web technology team is characterized by open communication, collaboration, and a strong focus on user-centric design and innovation. The ideal candidate will have a strong background in Site Reliability Engineering and DevOps, with a focus on balancing development velocity and customer-centric stability.

🌐 Challenges & Growth Opportunities

Technical Challenges:

Customer Impact: Jamf's Apple device management solutions are used by tens of thousands of customers worldwide, presenting unique challenges and opportunities for balancing development velocity and customer-centric stability.
Scalability: Jamf's solutions must be scalable and performant, capable of managing large numbers of Apple devices and users effectively.
Security: Jamf is committed to ensuring the security and privacy of customer data, presenting unique challenges and opportunities for balancing development velocity and customer-centric stability.

Learning & Development Opportunities:

Technical Skill Development: Jamf encourages employees to pursue professional development opportunities and provides resources to support their growth and learning in Site Reliability Engineering and DevOps.
Conference Attendance: Jamf supports employee attendance at industry conferences and events, providing opportunities to learn from experts and network with peers.
Technical Mentorship: Jamf offers technical mentorship programs, allowing employees to learn from experienced team members and develop their skills and careers.

📝 Enhancement Note: Jamf presents unique technical challenges and opportunities for balancing development velocity and customer-centric stability. The ideal candidate will have a strong background in Site Reliability Engineering and DevOps, with a focus on containerization, Kubernetes, and AWS services, as well as strong technical documentation skills.

💡 Interview Preparation

Technical Questions:

Site Reliability Engineering: Be prepared to discuss your experience with Site Reliability Engineering and DevOps, with a focus on balancing development velocity and customer-centric stability.
AWS Services: Brush up on your knowledge of AWS services, including EC2, S3, CloudFront, EKS, and RDS, and be prepared to discuss their application in Apple device management solutions.
Root Cause Analysis: Prepare examples of root cause analysis for customer-impacting issues, demonstrating your problem-solving skills and ability to identify and implement solutions.

Company & Culture Questions:

Apple Device Management: Familiarize yourself with Jamf's Apple device management solutions and understand their unique challenges and requirements.
User-Centric Design: Prepare to discuss your understanding of user-centric design principles and your ability to create intuitive and user-friendly Apple device management solutions.
Collaboration: Be prepared to discuss your experience working with cross-functional teams and your ability to collaborate effectively with design, marketing, and business teams.

Portfolio Presentation Strategy:

Live Demonstration: Prepare a live demonstration of your portfolio, showcasing your ability to balance development velocity and customer-centric stability using SRE best practices and automation. Highlight your technical documentation skills and provide examples of root cause analysis for customer-impacting issues.
Code Explanation: Be prepared to explain your code and technical decisions, demonstrating your ability to communicate complex technical concepts effectively.
User Experience Showcase: Highlight your understanding of user experience design principles and your ability to create intuitive and user-friendly Apple device management solutions.

📝 Enhancement Note: Jamf's interview process is designed to assess the candidate's technical skills and ability to work effectively with cross-functional teams. The ideal candidate will have a strong background in Site Reliability Engineering and DevOps, with a focus on balancing development velocity and customer-centric stability.

📌 Application Steps

To apply for this B2B Senior Systems Site Reliability Engineer position at Jamf:

Customize Your Portfolio: Tailor your portfolio to showcase your ability to balance development velocity and customer-centric stability using SRE best practices and automation. Highlight your technical documentation skills and provide examples of root cause analysis for customer-impacting issues.
Optimize Your Resume: Update your resume to emphasize your experience with Site Reliability Engineering, DevOps, containerization, Kubernetes, and AWS services. Highlight your technical documentation skills and any relevant experience with root cause analysis and system design.
Prepare for Technical Challenges: Brush up on your technical skills and be prepared to participate in a technical challenge that assesses your problem-solving skills and ability to work effectively with cross-functional teams.
Research Jamf: Familiarize yourself with Jamf's Apple device management solutions and understand their unique challenges and requirements. Prepare to discuss your understanding of user-centric design principles and your ability to create intuitive and user-friendly Apple device management solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

B2B Senior Systems Site Reliability Engineer