📍 Job Overview

• Job Title: B2B Customer Support Internship
• Company: Swift Transportation
• Location: Kuala Lumpur, Malaysia
• Job Type: Internship
• Category: Customer Support & Success
• Date Posted: 2025-08-01
• Experience Level: Entry-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Engage with clients via email and phone to resolve inquiries and build rapport
• Assist the Order to Cash team in improving documentation and procedures
• Collaborate with various departments to achieve team goals
• Manage tasks within given time frames and deliver high-quality work

📝 Enhancement Note: This role focuses on client engagement and process improvement, providing an excellent starting point for individuals interested in customer support and operations within the financial industry.

💻 Primary Responsibilities

• Client Engagement: Respond to client inquiries via email and phone, understanding their concerns, and addressing them accordingly
• Process Improvement: Assist the Order to Cash team in enhancing documentation and procedures, contributing to overall process efficiency
• Collaboration: Work closely with various departments to achieve team goals and ensure smooth customer experiences
• Task Management: Manage assigned tasks effectively within given time frames, delivering high-quality work consistently

📝 Enhancement Note: This role requires strong communication skills, self-motivation, and the ability to manage tasks in a fast-paced environment, making it an ideal fit for proactive and organized individuals.

🎓 Skills & Qualifications

Education: Pursuing or completed a Bachelor's Degree in Business Administration or a related field

Experience: Entry-level or equivalent experience in customer support, operations, or a related field

Required Skills:

• Excellent communication skills (written and verbal)
• Ability to build rapport with clients from diverse backgrounds
• Strong time management skills and commitment to delivering high-quality work
• Self-motivated and proactive in seeking process improvements
• Excellent collaborator with the ability to work effectively across different departments
• Familiarity with relevant software and tools, such as Microsoft Office

Preferred Skills:

• Previous experience in customer support or a related field
• Knowledge of the financial industry or relevant processes
• Bilingual or multilingual proficiency

📝 Enhancement Note: While previous experience in customer support is not required, it would be beneficial for candidates to have some relevant experience or transferable skills.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: RM 2,500 - RM 3,500 per month (Estimated based on market research for entry-level customer support roles in Kuala Lumpur)

Benefits:

• Opportunity to work in a world-class organization shaping market practice and defining standards in the financial industry
• Exposure to the end-to-end process for Order-to-Cash, working closely with Finance Operations teams
• Competitive package and opportunities for professional growth

Working Hours: Full-time (40 hours per week)

📝 Enhancement Note: The salary range is estimated based on market research for entry-level customer support roles in Kuala Lumpur. Actual compensation may vary depending on the candidate's qualifications and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Large (10,000+ employees)

Founded: 1973

Team Structure:

• Customer Support & Success
• Finance Operations
• Various departments (e.g., Sales, Marketing, IT, etc.)

Development Methodology:

• Agile/Scrum methodologies for project management
• Collaborative approach to process improvement and customer experience enhancement

Company Website: www.swift.com

📝 Enhancement Note: Swift is a global leader in secure financial messaging services, providing an excellent environment for professional growth and learning within the financial industry.

📈 Career & Growth Analysis

Customer Support & Success Career Level: Entry-level (Intern)

Reporting Structure: Reports directly to the Hiring Manager (Thilaka Bhaskaran)

Technical Impact: Contributes to the improvement of customer support processes and procedures, enhancing overall customer experience

Growth Opportunities:

• Develop strong communication and customer support skills
• Gain experience in process improvement and cross-functional collaboration
• Potential full-time employment opportunities upon completion of the internship

📝 Enhancement Note: This internship provides an excellent starting point for individuals interested in customer support and operations, offering opportunities for professional growth and development.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a diverse and inclusive environment

Office Location(s): Kuala Lumpur, Malaysia

Workspace Context:

• Collaborative workspace with opportunities for cross-functional interaction
• Access to relevant tools and software for task management and communication
• Supportive team environment focused on continuous learning and improvement

Work Schedule: Full-time (40 hours per week), with flexible working hours and maintenance windows as needed

📝 Enhancement Note: Swift offers a supportive and collaborative work environment, fostering professional growth and development for its employees.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video screening to assess communication skills and cultural fit
2. In-depth interview with the Hiring Manager (Thilaka Bhaskaran) to discuss the role, responsibilities, and expectations
3. Final decision and offer

Portfolio Review Tips: N/A (This role does not require a portfolio)

Technical Challenge Preparation: N/A (This role does not have technical challenges)

ATS Keywords: Customer Support, Client Engagement, Process Improvement, Collaboration, Time Management, Microsoft Office, Financial Industry, Internship

📝 Enhancement Note: The interview process focuses on assessing the candidate's communication skills, cultural fit, and commitment to delivering high-quality work.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support & Success Values:

• Customer-centric approach
• Continuous improvement and innovation
• Collaboration and teamwork
• Accountability and professionalism

Collaboration Style:

• Cross-functional collaboration with various departments
• Regular team meetings and knowledge-sharing sessions
• Open communication and feedback culture

📝 Enhancement Note: Swift's customer support team values a customer-centric approach, continuous improvement, and collaboration, fostering a supportive and inclusive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges: N/A (This role does not have technical challenges)

Learning & Development Opportunities:

• On-the-job training and mentoring from experienced team members
• Opportunities to attend industry events, workshops, and conferences
• Potential to work on special projects and initiatives

📝 Enhancement Note: This internship offers opportunities for learning and development, with on-the-job training, mentoring, and potential involvement in special projects.

💡 Interview Preparation

Technical Questions: N/A (This role does not have technical questions)

Company & Culture Questions:

1. How do you approach building rapport with clients from diverse backgrounds?
2. Can you describe a time when you identified a process improvement opportunity and implemented it successfully?
3. How do you prioritize and manage tasks in a fast-paced environment?
4. How do you handle feedback and use it to improve your performance?

Portfolio Presentation Strategy: N/A (This role does not require a portfolio)

📝 Enhancement Note: Interview questions focus on assessing the candidate's communication skills, process improvement mindset, time management, and adaptability to feedback.

📌 Application Steps

To apply for this B2B Customer Support Internship position:

1. Review the job description and ensure you meet the required qualifications
2. Tailor your resume and cover letter to highlight your relevant skills and experiences
3. Prepare for the phone/video screening by practicing your communication skills and thinking about your approach to customer support and process improvement
4. Research Swift Transportation and the financial industry to demonstrate your understanding and enthusiasm for the role
5. Submit your application through the provided link and await a response from the hiring team

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.