📍 Job Overview

Job Title: AVP, Cloud Platform Operator (L11)
Company: Synchrony
Location: Hyderabad, Telangana, India
Job Type: Full-Time
Category: DevOps Engineer
Date Posted: June 19, 2025
Experience Level: 5-10 years
Remote Status: Remote OK

🚀 Role Summary

Synchrony, a leading consumer financial services company, is seeking an experienced Cloud Platform Operator to join their Cloud & Platform group within the CTO organization. This role involves managing and optimizing the SYF public cloud platform and services, ensuring adherence to service levels, and building well-defined processes for cloud application development and service enablement.

📝 Enhancement Note: This role requires a strong background in cloud platforms and a proven track record in implementing and running cloud services in production environments. Familiarity with Pivotal Cloud Foundry (PCF) is highly recommended.

💻 Primary Responsibilities

Platform Management: Provide daily operational support for PCF-related activities, including platform monitoring, automation script creation and maintenance, and supporting application teams.
Continuous Delivery: Establish and maintain continuous delivery pipelines in Concourse for deployment of Pivotal Cloud Foundry management.
Incident Management: Collaborate with internal teams and third-party vendors to resolve issues, identify root causes, and minimize business impacts.
Documentation: Create, assess, update, and maintain documentation pertaining to PCF platform.
Change Management: Become an agent of change within customer organizations, driving process improvements and adoption of best practices.

🎓 Skills & Qualifications

Education: Bachelor's degree in IT, Computer Science, or MCA with 7+ years of experience in Information Technology, or 9+ years of experience in lieu of a degree.

Experience:

Minimum 2+ years of IaaS experience (vSphere / ESXi / AWS / OpenStack / Azure / GCP)
Minimum 2+ years of experience with Jenkins, Hudson, Bamboo, TeamCity, or other Continuous Integration tools
Experience delivering at least one major PaaS service platform (Pivotal Cloud Foundry, AWS, Heroku, etc.)
ITIL experience with production systems and dealing with production issues
Expert knowledge of Linux / Unix / Windows systems
Strong understanding of cloud service and deployment models, security/access control, scalability, high availability, and concurrency patterns
Competence in using scripting/programming languages to automate frequently executed activities
Solid understanding of containerization technologies

Preferred Skills:

Experience installing, configuring, and supporting Pivotal Cloud Foundry running on VMware vSphere, Amazon AWS, or other external cloud platforms
Experience with Pivotal Cloud Foundry (PCF) operations, including monitoring, management, disaster recovery, security compliance/auditing, networking, storage, service brokers, and build packs
Experience establishing and maintaining continuous delivery pipelines for deployment of Pivotal Cloud Foundry and related products in a customer's infrastructure
Experience designing and implementing continuous integration and continuous delivery processes to deliver customer applications to production, fostering a culture of continuous process improvement

Highly Recommended AWS Certifications:

AWS Certified Solutions Architect – Professional

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Demonstrate your experience with cloud platforms, IaaS, and PaaS service platforms through relevant projects and case studies.
Technical Documentation: Showcase your documentation skills by providing well-structured and comprehensive documentation for your cloud projects.
Scripting & Automation: Highlight your proficiency in scripting and automation by including examples of scripts you've written to automate cloud tasks.

💵 Compensation & Benefits

Salary Range: INR 25-35 LPA (Estimated, based on industry standards for a mid-level DevOps role in Hyderabad)

Benefits:

Flexibility and Choice, offering remote work options and flexible hours
Best-in-class employee benefits and programs catering to work-life integration and overall well-being
Career advancement and upskilling opportunities, focusing on advancing diverse talent to take up leadership roles

Working Hours: 40 hours per week, with flexible hours and remote work options available. The role requires availability between 06:00 AM – 11:30 AM Eastern Time (adjusted twice a year locally) for meetings with India and US teams.

🎯 Team & Company Context

Company Culture:

Synchrony celebrates diversity, with approximately 51% women, 105+ people with disabilities, and 50+ veterans and veteran family members.
Offers best-in-class employee benefits and programs, focusing on work-life integration and overall well-being.
Provides career advancement and upskilling opportunities, with a focus on advancing diverse talent to take up leadership roles.

Team Structure:

The Cloud team is responsible for the SYF public cloud platform and services, ensuring health, performance, capacity, and cost adherence to service levels.
Collaborates with internal technical resources and third-party vendors to resolve issues and understand the causes behind them.

Development Methodology:

The team follows ITIL best practices for incident, problem, configuration, and change management processes.
Emphasizes continuous integration and continuous delivery (CI/CD) pipelines for automated deployment and testing.

Company Website: Synchrony

📝 Enhancement Note: Synchrony's culture emphasizes flexibility, choice, and work-life integration, making it an attractive option for professionals seeking a balance between career growth and personal well-being.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-level (L11) within Synchrony's career progression framework. It offers opportunities for growth into senior roles within the Cloud & Platform group or other technology teams within the organization.

Reporting Structure: The role reports directly to the Cloud Platform Manager within the CTO organization.

Technical Impact: The Cloud Platform Operator plays a critical role in ensuring the health, performance, and availability of Synchrony's cloud platforms and services, directly impacting the user experience and business outcomes.

Growth Opportunities:

Technical Growth: Deepen your expertise in cloud platforms, IaaS, and PaaS service platforms, and explore emerging technologies to stay ahead of industry trends.
Leadership Development: Develop your leadership skills by mentoring junior team members and driving process improvements within the team and across the organization.
Architecture & Design: Gain experience in designing and implementing cloud architectures, contributing to the overall technology strategy of the organization.

📝 Enhancement Note: Synchrony's focus on advancing diverse talent provides ample opportunities for career growth and development within the organization.

🌐 Work Environment

Office Type: Synchrony offers a hybrid work environment, with remote work options and flexible hours, allowing employees to balance their personal and professional lives.

Office Location(s): Hyderabad, Telangana, India (with remote work options available)

Workspace Context:

Flexible Work Arrangement: Enjoy a flexible work arrangement that allows you to choose your working hours, with the exception of the required meeting window between 06:00 AM – 11:30 AM Eastern Time.
Remote Collaboration: Leverage remote collaboration tools and platforms to work effectively with both local and global teams.
Cross-Functional Interaction: Collaborate with internal technical resources, third-party vendors, and other teams within the organization to resolve issues and drive process improvements.

Work Schedule: The role requires a standard workweek of 40 hours, with flexible hours and remote work options available. The role requires availability between 06:00 AM – 11:30 AM Eastern Time (adjusted twice a year locally) for meetings with India and US teams.

📝 Enhancement Note: Synchrony's flexible work environment and remote work options cater to a wide range of employee preferences, promoting a healthy work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Complete an online assessment to evaluate your technical skills and problem-solving abilities.
Technical Deep Dive: Participate in a technical deep dive, where you'll be asked to discuss your experience with cloud platforms, IaaS, and PaaS service platforms, as well as your approach to incident management and problem-solving.
Behavioral Interview: Engage in a behavioral interview to assess your cultural fit and alignment with Synchrony's values and work environment.
Final Review: Undergo a final review with the hiring manager and other stakeholders to ensure your qualifications and fit for the role.

Portfolio Review Tips:

Cloud Platform Projects: Highlight your experience with cloud platforms, IaaS, and PaaS service platforms through relevant projects and case studies.
Incident Management: Demonstrate your ability to manage and resolve incidents, including root cause analysis and process improvement.
Documentation: Showcase your documentation skills by providing well-structured and comprehensive documentation for your cloud projects.
Scripting & Automation: Highlight your proficiency in scripting and automation by including examples of scripts you've written to automate cloud tasks.

Technical Challenge Preparation:

Cloud Platform Knowledge: Brush up on your knowledge of cloud platforms, IaaS, and PaaS service platforms, focusing on the specific technologies mentioned in the job description.
Incident Management Scenarios: Practice incident management scenarios to hone your problem-solving skills and ability to think critically under pressure.
Scripting & Automation: Review your scripting and automation skills, ensuring you're comfortable with the relevant tools and technologies mentioned in the job description.

ATS Keywords: [Provide a comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category]

📝 Enhancement Note: Synchrony's interview process is designed to evaluate both your technical skills and cultural fit, ensuring you're well-prepared for each stage.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

Pivotal Cloud Foundry (PCF)
Amazon Web Services (AWS)
OpenStack
Azure
Google Cloud Platform (GCP)

IaaS:

VMware vSphere / ESXi
AWS
OpenStack
Azure
GCP

PaaS Service Platforms:

Pivotal Cloud Foundry (PCF)
AWS Elastic Beanstalk
Heroku
Google App Engine
Azure App Service

Continuous Integration & Delivery (CI/CD) Tools:

Jenkins
Hudson
Bamboo
TeamCity
Concourse

Scripting & Automation Languages:

Bash
PowerShell
Python
JavaScript
Groovy

Monitoring & Logging Tools:

Prometheus
Grafana
ELK Stack (Elasticsearch, Logstash, Kibana)
Datadog
New Relic

Configuration Management Tools:

Ansible
Puppet
Chef
Terraform

📝 Enhancement Note: Familiarity with the specific technologies mentioned in the job description is essential for success in this role.

👥 Team Culture & Values

Cloud Team Values:

Customer Focus: Prioritize customer needs and ensure the health, performance, and availability of Synchrony's cloud platforms and services.
Collaboration: Work effectively with internal teams, third-party vendors, and other teams within the organization to resolve issues and drive process improvements.
Continuous Learning: Stay up-to-date with the latest cloud technologies, best practices, and industry trends to drive innovation and improvement.
Resilience: Demonstrate adaptability and resilience in the face of changing requirements and priorities.

Collaboration Style:

Cross-Functional Integration: Collaborate with internal technical resources, third-party vendors, and other teams within the organization to resolve issues and drive process improvements.
Code Review Culture: Participate in code reviews and pair programming to ensure high-quality standards and knowledge sharing.
Knowledge Sharing: Contribute to a culture of continuous learning by sharing your expertise and experiences with your colleagues.

📝 Enhancement Note: Synchrony's cloud team values emphasize customer focus, collaboration, and continuous learning, fostering a culture of innovation and improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Platform Management: Stay up-to-date with the latest cloud technologies, best practices, and industry trends to manage and optimize Synchrony's cloud platforms and services.
Incident Management: Develop your problem-solving skills and ability to think critically under pressure to manage and resolve incidents effectively.
Process Improvement: Identify opportunities for process improvement and drive change within the team and across the organization.

Learning & Development Opportunities:

Cloud Platform Training: Participate in training and certification programs to deepen your expertise in cloud platforms, IaaS, and PaaS service platforms.
Emerging Technologies: Explore emerging technologies and stay ahead of industry trends to drive innovation and improvement.
Leadership Development: Develop your leadership skills by mentoring junior team members and driving process improvements within the team and across the organization.

📝 Enhancement Note: Synchrony's focus on continuous learning and innovation provides ample opportunities for technical and leadership growth within the organization.

💡 Interview Preparation

Technical Questions:

Cloud Platform Knowledge: Be prepared to discuss your experience with cloud platforms, IaaS, and PaaS service platforms, focusing on the specific technologies mentioned in the job description.
Incident Management: Brush up on your incident management skills and be ready to discuss your approach to problem-solving, root cause analysis, and process improvement.
Scripting & Automation: Review your scripting and automation skills, ensuring you're comfortable with the relevant tools and technologies mentioned in the job description.

Company & Culture Questions:

Synchrony's Culture: Research Synchrony's company culture, values, and work environment to demonstrate your alignment and fit with the organization.
Cloud Team Dynamics: Understand the dynamics of the cloud team, including their structure, collaboration style, and approach to problem-solving.
Process Improvement: Prepare to discuss your approach to process improvement, change management, and driving innovation within the team and across the organization.

Portfolio Presentation Strategy:

Cloud Platform Projects: Highlight your experience with cloud platforms, IaaS, and PaaS service platforms through relevant projects and case studies.
Incident Management: Demonstrate your ability to manage and resolve incidents, including root cause analysis and process improvement.
Documentation: Showcase your documentation skills by providing well-structured and comprehensive documentation for your cloud projects.
Scripting & Automation: Highlight your proficiency in scripting and automation by including examples of scripts you've written to automate cloud tasks.

📝 Enhancement Note: Preparing for Synchrony's technical and cultural interviews requires a deep understanding of the organization, its cloud team, and the specific technologies mentioned in the job description.

📌 Application Steps

To apply for this AVP, Cloud Platform Operator (L11) position at Synchrony:

Submit Your Application: Click the application link and submit your resume, highlighting your relevant experience with cloud platforms, IaaS, and PaaS service platforms.
Prepare Your Portfolio: Curate a portfolio showcasing your experience with cloud platforms, IaaS, and PaaS service platforms, including relevant projects, case studies, and documentation.
Research Synchrony: Familiarize yourself with Synchrony's company culture, values, and work environment to ensure a strong cultural fit.
Prepare for Technical Interviews: Brush up on your technical skills, focusing on cloud platforms, IaaS, and PaaS service platforms, as well as incident management and scripting/automation.
Practice Interview Questions: Review the technical and cultural interview questions provided, and practice your responses to ensure confidence and clarity during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

AVP, Cloud Platform Operator (L11)