📍 Job Overview

Job Title: AV Field Technician (Level 2 Support)
Company: DVI Solution
Location: Singapore, Singapore
Job Type: Full-Time
Category: AV Technician
Date Posted: June 24, 2025

🚀 Role Summary

Provide advanced technical support and troubleshooting for audiovisual systems across various client sites.
Collaborate with project managers and engineers during AV system installations and upgrades.
Maintain and upgrade AV equipment, ensuring optimal performance and minimal downtime.
Train and guide end users and junior technicians on AV systems and best practices.

📝 Enhancement Note: This role requires a strong problem-solving attitude, excellent communication skills, and the ability to work independently in the field. Familiarity with global brands and cutting-edge technology will be an added advantage.

💻 Primary Responsibilities

Technical Support & Troubleshooting:
- Provide Level 2 onsite and remote technical support for AV systems.
- Resolve escalated incidents related to hardware, software, and network integration.
- Troubleshoot AV issues during live events or meetings, ensuring minimal downtime.
AV Equipment Maintenance & Installation:
- Perform routine and preventive maintenance of AV equipment.
- Install, configure, and test AV equipment such as microphones, speakers, displays, video walls, and control systems (e.g., Crestron, AMX, Extron).
- Support the integration of AV with IT systems (e.g., Teams Rooms, Zoom Rooms, SIP/H.323 conferencing).
Collaboration & Documentation:
- Collaborate with project managers and engineers during system installations and upgrades.
- Document all support activities, resolutions, and configurations in the ticketing system.
- Provide training and guidance to end users and junior technicians as needed.
Inventory Management & Repairs:
- Maintain inventory of AV equipment and tools.
- Coordinate RMA or warranty repairs when necessary.

🎓 Skills & Qualifications

Education: A relevant diploma or degree in AV technology, IT, or a related field.

Experience: 1+ years of experience in AV field support or a similar role.

Required Skills:

Strong knowledge of AV or related systems, signal flow, and troubleshooting methods.
Hands-on experience with AV control systems (Crestron, AMX, Extron) or related technologies.
Proficiency with video conferencing platforms (Microsoft Teams, Zoom, Cisco WebEx) or related technologies.
Familiarity with networking fundamentals (IP addressing, VLANs, PoE).
Excellent problem-solving, communication, and customer service skills.
Ability to work independently and manage multiple priorities in the field.
Willingness to travel to various clients' sites.

Preferred Skills:

Experience with regional or global AV projects.
Familiarity with smart workspace integration and digital transformation.
Knowledge of multiple languages (e.g., English, Mandarin, Cantonese, Japanese, etc.).

📝 Enhancement Note: While not explicitly stated, having experience with specific AV hardware and software brands, as well as certifications from these manufacturers, would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A portfolio showcasing your experience with AV system installations, troubleshooting, and maintenance.
Case studies demonstrating your problem-solving skills and the impact you've made on AV system performance and user experience.
Before-and-after photos or videos of AV system upgrades and improvements.

Technical Documentation:

Documentation of AV system configurations, including signal flow diagrams, network settings, and control system programming.
Troubleshooting guides and best practices for AV equipment and systems.
Training materials or user manuals you've created for end users or junior technicians.

💵 Compensation & Benefits

Salary Range: SGD 3,500 - 5,000 per month (Based on experience and market research for AV Technician roles in Singapore)

Benefits:

Unlimited general practitioner (GP) visits.
Hospitalization and specialist coverage.
Complimentary health screenings.
Birthday leave.
Menstrual leave.
Competitive performance-based bonuses and salary increments.
Opportunities to work on regional projects with global brands.
Exposure to multinational clients, cross-border teams, and cutting-edge technology.
Involvement in custom projects for high-profile clients, expanding your portfolio and building specialized skills.
A booming industry with the rise of hybrid workspaces and smart office solutions.

🎯 Team & Company Context

Company Culture:

Industry: Audio-Visual Solutions and Services.
Company Size: Medium (50-250 employees).
Founded: 2002.
Team Structure: A collaborative team-oriented culture that encourages continuous learning and cross-functional collaboration.
Development Methodology: Agile project management for AV system installations and upgrades, with a focus on customer satisfaction and minimal downtime.

Company Website: dviasia.com

📝 Enhancement Note: DVI Solutions has a strong focus on customer service and providing high-quality AV solutions. The company values collaboration and continuous learning, making it an ideal environment for an AV Technician looking to grow their skills and career.

📈 Career & Growth Analysis

AV Technician Career Level: This role is at the intermediate level, focusing on advanced technical support, troubleshooting, and maintenance of audiovisual systems. The ideal candidate will have a solid foundation in AV technologies and be eager to learn and grow within the industry.

Reporting Structure: This role reports directly to the AV Field Support Manager and works closely with project managers, engineers, and end users.

Technical Impact: The AV Field Technician (Level 2 Support) plays a crucial role in ensuring optimal AV system performance, minimal downtime, and high user satisfaction. Their work directly impacts the effectiveness of communication and collaboration among clients and their teams.

Growth Opportunities:

Career Progression: With experience and proven performance, there are opportunities to advance to senior AV field support roles, AV project management, or specialized AV engineering positions.
Technical Skill Development: Working on regional and global AV projects exposes the technician to a wide range of AV technologies, allowing them to expand their skill set and specialize in specific areas.
Technical Leadership: As the technician gains experience and expertise, they may have the opportunity to mentor junior technicians, lead AV system installations, or contribute to the development of AV best practices and standards within the company.

📝 Enhancement Note: DVI Solutions' focus on regional and global AV projects, as well as its commitment to customer service and continuous learning, creates an environment that supports the growth and development of AV Technicians.

🌐 Work Environment

Office Type: A modern, collaborative office environment with a focus on AV technology and customer service.

Office Location(s): Singapore, with opportunities to work on-site at various client locations throughout the region.

Workspace Context:

AV Lab: A dedicated space for testing, configuring, and maintaining AV equipment.
Training Room: A space for training end users and junior technicians on AV systems and best practices.
Collaborative Workspace: An open-plan office with opportunities for cross-functional collaboration with project managers, engineers, and other AV technicians.

Work Schedule: A standard full-time workweek, with the possibility of overtime or on-call duties to support live events or emergency AV system issues.

📝 Enhancement Note: While the work environment is primarily on-site, the nature of the role requires frequent travel to client locations, allowing the AV Technician to gain experience in various AV system setups and user environments.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, experience, and fit for the role.
On-site Technical Assessment: A hands-on evaluation of the candidate's AV system troubleshooting, configuration, and maintenance skills.
Behavioral Interview: A discussion focused on problem-solving, customer service, and teamwork skills.
Final Decision: A review of the candidate's performance throughout the interview process and a decision on the best fit for the role.

Portfolio Review Tips:

Highlight your experience with AV system installations, troubleshooting, and maintenance.
Include case studies demonstrating your problem-solving skills and the impact you've made on AV system performance and user experience.
Showcase your ability to work independently and manage multiple priorities in the field.

Technical Challenge Preparation:

Brush up on your AV system troubleshooting skills, focusing on hardware, software, and network integration issues.
Familiarize yourself with the specific AV control systems and video conferencing platforms mentioned in the job description.
Practice explaining technical concepts clearly and concisely, as communication skills are essential for this role.

ATS Keywords: (Organized by category)

AV Systems: Audio-Visual, AV, Video Conferencing, Audio Systems, Projectors, Digital Signage, Control Systems.
AV Brands: Crestron, AMX, Extron, Microsoft Teams, Zoom, Cisco WebEx, SIP, H.323.
Networking: IP Addressing, VLANs, PoE, Network Integration.
Skills: Troubleshooting, Problem-Solving, Customer Service, Communication, Collaboration.
Industry Terms: AV Field Support, AV System Maintenance, AV System Installation, AV System Upgrade.

📝 Enhancement Note: The interview process for this role is likely to be highly technical, with a strong focus on the candidate's AV system troubleshooting, configuration, and maintenance skills. Being well-versed in the specific AV technologies mentioned in the job description will be crucial for success.

🛠 Technology Stack & Web Infrastructure

AV Hardware & Software:

AV Control Systems: Crestron, AMX, Extron.
Video Conferencing Platforms: Microsoft Teams, Zoom, Cisco WebEx, SIP, H.323.
AV Equipment: Microphones, Speakers, Displays, Video Walls, Projectors, Digital Signage.
Networking Equipment: Routers, Switches, Wireless Access Points.

AV Infrastructure:

AV System Cabling: Structured cabling, HDMI, VGA, DisplayPort, Ethernet.
AV System Power: Power over Ethernet (PoE), Power supplies, UPS systems.

📝 Enhancement Note: Familiarity with the specific AV hardware and software brands mentioned in the job description, as well as relevant cabling and power infrastructure, will be essential for success in this role.

👥 Team Culture & Values

AV Technician Values:

Customer Focus: A strong commitment to customer service and ensuring optimal AV system performance.
Continuous Learning: A dedication to staying up-to-date with the latest AV technologies and best practices.
Collaboration: A willingness to work closely with project managers, engineers, and other AV technicians to deliver high-quality AV solutions.
Problem-Solving: A proactive approach to identifying and resolving AV system issues, with a focus on minimal downtime and high user satisfaction.

Collaboration Style:

Cross-Functional Collaboration: Working closely with project managers, engineers, and end users to ensure optimal AV system performance and user satisfaction.
Knowledge Sharing: Regularly sharing AV system troubleshooting, configuration, and maintenance best practices with the team.
Mentoring: Providing guidance and support to junior AV technicians, helping them develop their skills and advance their careers.

📝 Enhancement Note: DVI Solutions' team culture is focused on customer service, continuous learning, and collaboration. The AV Technician plays a crucial role in maintaining this culture by delivering high-quality AV solutions and working closely with the team to ensure optimal AV system performance.

⚡ Challenges & Growth Opportunities

Technical Challenges:

AV System Troubleshooting: Identifying and resolving complex AV system issues, often under time constraints and in high-pressure environments.
AV System Integration: Ensuring seamless integration of AV systems with IT infrastructure, including networking, video conferencing, and collaboration tools.
AV System Maintenance: Proactively maintaining AV equipment to prevent downtime and ensure optimal performance.
AV System Upgrades: Installing and configuring new AV equipment and software, while minimizing disruption to users and ensuring a smooth transition to the updated system.

Learning & Development Opportunities:

AV Technology Training: Regular training on the latest AV technologies, best practices, and industry trends.
Certification Programs: Opportunities to obtain certifications from AV hardware and software manufacturers, demonstrating expertise in specific AV technologies.
Conferences & Events: Attending industry conferences and events to network with other AV professionals and learn about emerging AV technologies.

📝 Enhancement Note: The technical challenges and learning opportunities for this role are closely linked to the AV Technician's ability to deliver high-quality AV solutions, ensure optimal system performance, and stay up-to-date with the latest AV technologies.

💡 Interview Preparation

Technical Questions:

AV System Troubleshooting: Be prepared to discuss your approach to AV system troubleshooting, including specific examples of complex issues you've resolved and the steps you took to diagnose and fix the problem.
AV System Integration: Demonstrate your understanding of AV system integration with IT infrastructure, including networking, video conferencing, and collaboration tools.
AV System Maintenance: Explain your approach to AV system maintenance, including proactive measures you take to prevent downtime and ensure optimal performance.

Company & Culture Questions:

AV Technician Role: Discuss your experience with AV system installations, troubleshooting, and maintenance, highlighting the impact you've made on AV system performance and user experience.
AV Technician Values: Explain how you embody the AV Technician values of customer focus, continuous learning, collaboration, and problem-solving, providing specific examples from your previous roles.
AV Technician Career Growth: Describe your long-term career goals within the AV industry and how you plan to achieve them, including any specific AV technologies or specializations you're interested in.

Portfolio Presentation Strategy:

AV System Case Studies: Prepare case studies demonstrating your experience with AV system installations, troubleshooting, and maintenance, highlighting the impact you've made on AV system performance and user experience.
AV System Troubleshooting Walkthroughs: Practice explaining your approach to AV system troubleshooting, including specific examples of complex issues you've resolved and the steps you took to diagnose and fix the problem.
AV System Integration Demonstrations: Prepare demonstrations of AV system integration with IT infrastructure, including networking, video conferencing, and collaboration tools.

📝 Enhancement Note: The interview process for this role is likely to be highly technical, with a strong focus on the candidate's AV system troubleshooting, configuration, and maintenance skills. Being well-prepared and able to clearly articulate your technical approach will be crucial for success.

📌 Application Steps

To apply for this AV Field Technician (Level 2 Support) position:

Submit your application through the application link provided.
Tailor Your Resume: Highlight your experience with AV system installations, troubleshooting, and maintenance, as well as your problem-solving, communication, and customer service skills.
Prepare Your Portfolio: Include case studies demonstrating your experience with AV system installations, troubleshooting, and maintenance, as well as any relevant certifications or training programs you've completed.
Research the Company: Familiarize yourself with DVI Solutions' focus on customer service, continuous learning, and collaboration, as well as its involvement in regional and global AV projects.
Practice Technical Interview Questions: Brush up on your AV system troubleshooting, configuration, and maintenance skills, and practice explaining your approach to technical challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and AV industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

AV Field Technician (Level 2 Support)