Automation & Technical Support Technician at GE HEALTHCARE

📍 Job Overview

Job Title: Automation & Technical Support Technician
Company: GE Healthcare
Location: Juárez, Chihuahua, Mexico
Job Type: On-site
Category: Technical Support & Maintenance
Date Posted: 2025-06-23
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Maintain and optimize high-speed automated equipment, minimize downtime, and drive continuous improvement initiatives.
Key Skills: Automation, technical support, preventive and predictive maintenance, troubleshooting, PLCs, HMIs, sensors, actuators, and continuous improvement.
Key Challenges: Working in a 24/7 manufacturing environment, ensuring equipment reliability, and maximizing operational efficiency.

📝 Enhancement Note: This role requires strong problem-solving skills, adaptability, and a proactive approach to maintain high-speed automated equipment and minimize downtime in a demanding manufacturing environment.

💻 Primary Responsibilities

Maintanence & Optimization: Perform preventive, predictive, and corrective maintenance on high-speed automated equipment and control systems to ensure optimal performance and minimize downtime.
Troubleshooting: Diagnose and resolve mechanical, electrical, and automation-related issues to minimize equipment downtime and maximize productivity.
Equipment Configuration: Program and configure production equipment to meet operational requirements, ensuring efficient and reliable production processes.
Performance Monitoring: Monitor equipment performance, identify trends, and implement improvements to enhance reliability and productivity, contributing to overall OEE (Overall Equipment Effectiveness) and TPM (Total Productive Maintenance) goals.
Collaboration: Work closely with cross-functional teams to support TPM and OEE initiatives, ensuring alignment with company objectives and best practices.
Documentation & Reporting: Maintain accurate and up-to-date records of maintenance activities, equipment modifications, and performance metrics to facilitate continuous improvement and informed decision-making.
Installation & Validation: Assist in the installation, setup, and validation of new automation systems or updates, ensuring smooth integration and optimal performance.
Safety & Compliance: Ensure adherence to safety, quality, and regulatory standards in all maintenance activities, promoting a culture of safety and compliance within the organization.
Root Cause Analysis: Participate in root cause analysis (RCA) for recurring issues and implement corrective actions to prevent future occurrences, demonstrating a commitment to continuous improvement.
Training & Knowledge Sharing: Support the training and knowledge exchange among colleagues and operators on equipment functionality, best practices, and troubleshooting techniques to enhance overall operational excellence.
Manufacturing Best Practices: Ensure all activities comply with established Good Manufacturing Practices (GMP) to maintain high-quality standards and product safety.

📝 Enhancement Note: This role requires a strong focus on problem-solving, proactive maintenance, and collaboration with cross-functional teams to maximize equipment reliability, productivity, and overall operational efficiency in a demanding manufacturing environment.

🎓 Skills & Qualifications

Education: A technical degree or certification in Automation, Mechatronics, Electrical Engineering, or a related field is required.

Experience: At least 3 years of experience in a manufacturing environment with high-speed automated equipment is essential. Candidates with experience in PLCs, HMIs, and industrial control systems are highly desired.

Required Skills:

Proven experience in maintaining and optimizing high-speed automated equipment
Strong troubleshooting skills, with the ability to diagnose and resolve mechanical, electrical, and automation-related issues
Proficiency in PLCs, HMIs, sensors, actuators, and other industrial control systems
Familiarity with TPM, OEE, and continuous improvement methodologies
Excellent problem-solving skills and a proactive approach to maintenance
Strong communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams
Ability to read and interpret technical drawings, schematics, and manuals
Proficiency in English (intermediate level)

Preferred Skills:

Experience with SCADA systems, robotics, or vision systems
Knowledge of Lean Manufacturing principles and practices
Proficiency in computer-based maintenance management systems (CMMS)
Experience with hydraulic and pneumatic systems
Familiarity with robotics and control systems
Completion of a learning program in Mechanical, Electrical, or Instrumentation Engineering
Strong electrical and electronic repair skills

📝 Enhancement Note: Candidates with a strong background in automation, maintenance, and troubleshooting, along with relevant experience in a manufacturing environment, will be well-positioned to succeed in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A comprehensive portfolio demonstrating a strong track record of maintaining and optimizing high-speed automated equipment in a manufacturing environment.
Detailed case studies showcasing successful troubleshooting, equipment optimization, and continuous improvement initiatives.
Examples of documentation, reporting, and data analysis to support decision-making and continuous improvement efforts.
Evidence of collaboration with cross-functional teams and successful implementation of TPM and OEE initiatives.

Technical Documentation:

Detailed maintenance records, including preventive, predictive, and corrective maintenance activities, equipment modifications, and performance metrics.
Documentation of root cause analysis, corrective actions, and lessons learned to facilitate continuous improvement and knowledge sharing.
Examples of technical drawings, schematics, and manuals, demonstrating the ability to read and interpret technical information accurately.

📝 Enhancement Note: A strong portfolio will highlight the candidate's ability to maintain and optimize high-speed automated equipment, minimize downtime, and drive continuous improvement initiatives in a demanding manufacturing environment.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Juárez, Chihuahua, Mexico, is approximately MXN 35,000 - 45,000 per month, based on industry standards and regional cost of living. This estimate is subject to change based on the candidate's experience, skills, and the company's internal compensation structure.

Benefits:

Competitive benefits package, including health insurance, retirement plans, and employee assistance programs.
Opportunities for professional development, training, and career growth within the organization.
A dynamic and inclusive work environment that fosters collaboration and innovation.

Working Hours: This role requires a flexible work schedule, including nights, weekends, and holidays, to support 24/7 manufacturing operations. The standard workweek is 40 hours, with overtime as needed to maintain continuous production.

📝 Enhancement Note: The salary range and benefits package are subject to change based on the candidate's experience, skills, and the company's internal compensation structure. GE Healthcare offers a competitive benefits package and opportunities for professional development and career growth within the organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: GE Healthcare operates in the medical technology and digital solutions industry, focusing on innovative medical devices, digital platforms, and services that enable faster, more informed decisions through intelligent devices, data analytics, applications, and services.

Company Size: GE Healthcare is a large, global organization with over 50,000 employees worldwide, providing a diverse and dynamic work environment with numerous opportunities for career growth and development.

Founded: GE Healthcare was founded in 2018 as a spin-off from General Electric, leveraging over 100 years of experience in the healthcare industry to drive innovation and improve patient outcomes.

Team Structure:

The automation and technical support team consists of skilled technicians responsible for maintaining and optimizing high-speed automated equipment in a 24/7 manufacturing environment.
The team works closely with cross-functional teams, including production, engineering, and quality assurance, to ensure equipment reliability, maximize productivity, and drive continuous improvement initiatives.
The team is organized into shifts to support continuous production, with each shift led by a team leader or supervisor.

Development Methodology:

GE Healthcare employs Agile methodologies, including Scrum and Kanban, to drive continuous improvement and innovation in its products, services, and internal processes.
The automation and technical support team uses a structured approach to maintenance, including preventive, predictive, and corrective maintenance, to maximize equipment reliability and minimize downtime.
The team follows a continuous improvement philosophy, with a strong focus on root cause analysis, corrective actions, and lessons learned to drive ongoing enhancements in equipment performance and productivity.

Company Website: GE Healthcare

📝 Enhancement Note: GE Healthcare's culture is characterized by innovation, collaboration, and a strong commitment to improving patient outcomes through cutting-edge medical technology and digital solutions. The company's large, global team offers numerous opportunities for career growth and development within the organization.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-level (2-5 years of experience) within the technical support and maintenance career path. It requires a strong foundation in automation, maintenance, and troubleshooting, as well as the ability to work effectively in a demanding manufacturing environment.

Reporting Structure: The Automation & Technical Support Technician reports directly to the Team Leader or Supervisor, who is responsible for overseeing the team's activities, ensuring equipment reliability, and driving continuous improvement initiatives.

Technical Impact: This role has a significant impact on equipment reliability, productivity, and overall operational efficiency. The Automation & Technical Support Technician plays a crucial role in maintaining high-speed automated equipment, minimizing downtime, and driving continuous improvement initiatives to meet TPM and OEE objectives.

Growth Opportunities:

Technical Specialization: With experience and demonstrated expertise, candidates may progress to specialized roles, such as PLC programmer, robotics technician, or systems integrator, focusing on specific automation technologies or systems.
Team Leadership: Proven leadership skills and a strong track record in driving continuous improvement initiatives may lead to opportunities in team leadership, such as Team Leader or Supervisor, responsible for overseeing a team of technicians and driving operational excellence.
Cross-functional Collaboration: Candidates with strong communication and collaboration skills may pursue opportunities in project management, process engineering, or quality assurance, working closely with cross-functional teams to drive continuous improvement and innovation in manufacturing processes and products.

📝 Enhancement Note: GE Healthcare offers numerous opportunities for career growth and development within the organization, with a strong focus on technical specialization, leadership, and cross-functional collaboration to drive continuous improvement and innovation in medical technology and digital solutions.

🌐 Work Environment

Office Type: The work environment for this role is primarily on-site, with a focus on maintaining and optimizing high-speed automated equipment in a 24/7 manufacturing facility.

Office Location(s): The role is based in Juárez, Chihuahua, Mexico, with opportunities for travel to other GE Healthcare facilities as needed to support continuous improvement initiatives and equipment optimization.

Workspace Context:

The workspace is primarily on the manufacturing floor, with access to dedicated maintenance areas, offices, and meeting rooms as needed.
Technicians have access to specialized tools, equipment, and software to support maintenance, troubleshooting, and continuous improvement initiatives.
The workspace is dynamic and fast-paced, with a strong focus on collaboration, teamwork, and continuous learning to drive operational excellence.

Work Schedule: The work schedule for this role is flexible, with a standard workweek of 40 hours and the requirement to work nights, weekends, and holidays as needed to support 24/7 manufacturing operations. The team operates in shifts, with each shift led by a Team Leader or Supervisor responsible for ensuring equipment reliability and driving continuous improvement initiatives.

📝 Enhancement Note: The work environment for this role is dynamic and fast-paced, with a strong focus on collaboration, teamwork, and continuous learning to drive operational excellence in a demanding manufacturing environment. GE Healthcare offers a flexible work schedule to support 24/7 manufacturing operations and ensure equipment reliability, productivity, and overall operational efficiency.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: A phone or video call to assess communication skills, technical proficiency, and cultural fit with the organization.
Technical Assessment: A hands-on or take-home assessment to evaluate problem-solving skills, troubleshooting abilities, and familiarity with automation technologies, such as PLCs, HMIs, and industrial control systems.
Behavioral Interview: A structured interview focusing on problem-solving, teamwork, and adaptability in a demanding manufacturing environment.
Final Evaluation: A comprehensive review of the candidate's technical skills, cultural fit, and potential for growth within the organization.

Portfolio Review Tips:

Highlight a strong track record of maintaining and optimizing high-speed automated equipment in a manufacturing environment.
Include detailed case studies demonstrating successful troubleshooting, equipment optimization, and continuous improvement initiatives.
Showcase documentation, reporting, and data analysis skills to support decision-making and continuous improvement efforts.
Emphasize collaboration with cross-functional teams and successful implementation of TPM and OEE initiatives.

Technical Challenge Preparation:

Brush up on PLC programming, HMI configuration, and industrial control system troubleshooting.
Practice problem-solving and root cause analysis techniques to demonstrate strong analytical and diagnostic skills.
Familiarize yourself with TPM, OEE, and continuous improvement methodologies to showcase your understanding of maintenance best practices and industry standards.

📝 Enhancement Note: The interview process for this role is comprehensive, focusing on technical proficiency, problem-solving skills, and cultural fit within the organization. GE Healthcare seeks candidates with strong backgrounds in automation, maintenance, and troubleshooting, as well as the ability to work effectively in a demanding manufacturing environment.

🛠 Technology Stack & Web Infrastructure

Automation Technologies:

PLCs (Programmable Logic Controllers) - Allen Bradley, Siemens, Beckhoff, etc.
HMIs (Human-Machine Interfaces) - Allen Bradley, Siemens, Wonderware, etc.
Sensors and Actuators - Various manufacturers, including proximity, photoelectric, pressure, temperature, and motion sensors, as well as pneumatic, hydraulic, and electric actuators.
Industrial Control Systems - Allen Bradley, Siemens, Beckhoff, etc.

Manufacturing Execution Systems:

MES (Manufacturing Execution Systems) - GE Digital's Proficy, Siemens' SIMATIC IT, etc.
SCADA (Supervisory Control and Data Acquisition) - GE Digital's Proficy, Siemens' SIMATIC WinCC, etc.

CMMS (Computerized Maintenance Management Systems):

GE Digital's Proficy, IBM's Maximo, SAP's Plant Maintenance, etc.

📝 Enhancement Note: The technology stack for this role is focused on automation, maintenance, and troubleshooting, with a strong emphasis on PLCs, HMIs, and industrial control systems. GE Healthcare utilizes a range of automation technologies, manufacturing execution systems, and CMMS to drive operational excellence and continuous improvement in its manufacturing processes.

👥 Team Culture & Values

GE Healthcare Values:

Imagination at Work: GE Healthcare fosters a culture of innovation, creativity, and continuous learning to drive medical technology and digital solutions that improve patient outcomes and enhance the user experience.
Bold Leadership: GE Healthcare encourages bold, decisive leadership that empowers teams to take calculated risks, learn from failures, and drive continuous improvement and innovation.
Results through Teamwork: GE Healthcare emphasizes collaboration, teamwork, and cross-functional cooperation to drive operational excellence, improve patient outcomes, and enhance the user experience.
Diversity & Inclusion: GE Healthcare values diversity, inclusion, and respect for all team members, fostering a culture of belonging, collaboration, and innovation.
Customer Focus: GE Healthcare prioritizes customer needs, preferences, and feedback to drive continuous improvement and innovation in medical technology and digital solutions that enhance the user experience and improve patient outcomes.

Team Culture:

The automation and technical support team at GE Healthcare is characterized by strong collaboration, teamwork, and a shared commitment to driving continuous improvement and operational excellence in a demanding manufacturing environment.
The team values open communication, active listening, and a culture of learning and development to drive personal and professional growth.
The team fosters a culture of mutual respect, trust, and accountability, with a strong focus on supporting each other's success and driving collective achievements.

📝 Enhancement Note: GE Healthcare's culture is characterized by innovation, collaboration, and a strong commitment to improving patient outcomes through cutting-edge medical technology and digital solutions. The automation and technical support team at GE Healthcare values strong collaboration, teamwork, and a shared commitment to driving continuous improvement and operational excellence in a demanding manufacturing environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High-Speed Automation: Maintaining and optimizing high-speed automated equipment in a 24/7 manufacturing environment requires strong problem-solving skills, adaptability, and a proactive approach to maintenance.
Equipment Downtime: Minimizing equipment downtime and maximizing productivity in a demanding manufacturing environment requires a deep understanding of automation technologies, industrial control systems, and maintenance best practices.
Continuous Improvement: Driving continuous improvement initiatives aligned with TPM and OEE objectives requires a strong commitment to root cause analysis, corrective actions, and lessons learned to enhance equipment performance and productivity.

Learning & Development Opportunities:

Technical Specialization: Pursue advanced training and certifications in automation, maintenance, and troubleshooting to develop expertise in specific automation technologies or systems.
Leadership Development: Participate in leadership development programs and mentoring opportunities to enhance your skills in team management, project management, and strategic decision-making.
Cross-functional Collaboration: Engage in cross-functional projects and initiatives to expand your knowledge of manufacturing processes, product development, and quality assurance, driving continuous improvement and innovation in medical technology and digital solutions.

📝 Enhancement Note: GE Healthcare offers numerous opportunities for technical specialization, leadership development, and cross-functional collaboration to drive continuous improvement and innovation in medical technology and digital solutions. The automation and technical support team at GE Healthcare values strong collaboration, teamwork, and a shared commitment to driving continuous improvement and operational excellence in a demanding manufacturing environment.

💡 Interview Preparation

Technical Questions:

Automation Technologies: Demonstrate a strong understanding of PLC programming, HMI configuration, and industrial control system troubleshooting, with examples of successful implementation and optimization in a manufacturing environment.
Problem-Solving: Showcase your ability to diagnose and resolve complex mechanical, electrical, and automation-related issues, with a focus on root cause analysis, corrective actions, and lessons learned.
Maintenance Best Practices: Explain your familiarity with TPM, OEE, and continuous improvement methodologies, with examples of successful implementation and optimization in a manufacturing environment.

Company & Culture Questions:

GE Healthcare Culture: Demonstrate your understanding of GE Healthcare's culture, values, and commitment to improving patient outcomes through cutting-edge medical technology and digital solutions.
Team Dynamics: Explain your ability to work effectively in a collaborative, team-based environment, with a strong focus on communication, active listening, and mutual respect.
Adaptability: Describe your ability to adapt to a dynamic, fast-paced manufacturing environment, with a strong focus on continuous learning, problem-solving, and innovation.

Portfolio Presentation Strategy:

Portfolio Structure: Organize your portfolio to highlight your strong track record of maintaining and optimizing high-speed automated equipment in a manufacturing environment, with a focus on successful troubleshooting, equipment optimization, and continuous improvement initiatives.
Case Studies: Include detailed case studies demonstrating your ability to diagnose and resolve complex mechanical, electrical, and automation-related issues, with a focus on root cause analysis, corrective actions, and lessons learned.
Data Analysis: Showcase your ability to analyze and interpret data to support decision-making and continuous improvement efforts, with a focus on TPM, OEE, and other maintenance key performance indicators (KPIs).

📝 Enhancement Note: The interview process for this role is comprehensive, focusing on technical proficiency, problem-solving skills, and cultural fit within the organization. GE Healthcare seeks candidates with strong backgrounds in automation, maintenance, and troubleshooting, as well as the ability to work effectively in a demanding manufacturing environment.

📌 Application Steps

To apply for the Automation & Technical Support Technician position at GE Healthcare:

Resume Optimization: Tailor your resume to highlight your strong background in automation, maintenance, and troubleshooting, with a focus on relevant experience, skills, and achievements in a manufacturing environment.
Portfolio Customization: Curate a comprehensive portfolio demonstrating your ability to maintain and optimize high-speed automated equipment, with a focus on successful troubleshooting, equipment optimization, and continuous improvement initiatives.
Technical Interview Preparation: Brush up on your technical skills in automation, maintenance, and troubleshooting, with a focus on PLC programming, HMI configuration, and industrial control system troubleshooting. Practice problem-solving and root cause analysis techniques to demonstrate strong analytical and diagnostic skills.
Company Research: Research GE Healthcare's culture, values, and commitment to improving patient outcomes through cutting-edge medical technology and digital solutions. Prepare thoughtful questions to ask during the interview process to demonstrate your interest in the organization and its mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Automation & Technical Support Technician