Audio Visual Tier II Support Field Technician

📍 Job Overview

• Job Title: Audio Visual Tier II Support Field Technician
• Company: EOS
• Location: Hyderabad, Telangana, India
• Job Type: Hybrid
• Category: Technical Support & Field Services
• Date Posted: 2025-08-08
• Experience Level: Mid-level (2-5 years)

🚀 Role Summary

• 📝 Enhancement Note: This role involves hands-on support and maintenance of audio visual (AV) and video conferencing (VC) equipment, with a focus on problem-solving and customer satisfaction in a fast-paced, independent environment.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities revolve around on-site support, troubleshooting, and maintenance of AV/VC equipment, with a target of resolving 99% of issues in rooms.

• 💻 On-site technician with the knowledge and skillset to fix 99% of issues in rooms.

• 💻 Configuration of endpoints and infrastructure to ensure optimal performance.

• 💻 Preparation of room audits to guarantee technology works at its best.

• 💻 Perform preventative maintenance to keep equipment and rooms ready for use.

• 💻 Identify defective/failed equipment and provide solutions to resolve issues.

• 💻 Perform on-site User Acceptance testing to ensure client satisfaction.

• 💻 Install software upgrades to keep systems up-to-date and secure.

• 💻 Provide strong client-level support to users, with a focus on de-escalating technical fails.

• 💻 Perform break-fix tasks within target service level agreements (SLAs) response windows.

• 💻 Form strong partnerships with local help desk, building facilities, events, executive support, and EA's of high-profile staff.

• 💻 White-glove technical support for C-suite and high-level management.

• 💻 Provide VC-focused support for high-profile events and reported network-related call escalation issues.

• 💻 Maintain up-to-date knowledge of relevant industry-standard hardware and proprietary tools.

• 💻 Travel to customer sites as required (up to 50%).

🎓 Skills & Qualifications

Education: A relevant degree or certification in AV/VC technology, IT, or a related field is preferred.

Experience: Proven experience (2-5 years) in AV/VC troubleshooting, maintenance, and signal flow is essential.

Required Skills:

• 📝 Enhancement Note: Technical skills must include a strong knowledge of Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC, and other AV/VC-related hardware and signal flow.

• 🔧 Strong technical skills in AV/VC hardware and software.

• 🔧 Ability to read and understand plans to ensure everything is done correctly and perform additional configuration as required.

• 🔧 Strong interpersonal, customer service, and conflict resolution skills.

• 🔧 Willingness to learn and adapt to client culture.

• 🔧 Ability to work both independently and with a team.

• 🔧 Critical thinking and problem-solving ability.

• 🔧 Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work.

Preferred Skills:

• 📝 Enhancement Note: Familiarity with global AV/VC industry standards and best practices is a plus.

• 🌟 Experience with global AV/VC industry standards and best practices.

• 🌟 Familiarity with multiple AV/VC hardware and software platforms.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role is focused on on-site support and maintenance, a portfolio is not required. However, candidates should be prepared to discuss their technical experience and problem-solving approach during the interview.

💵 Compensation & Benefits

Salary Range: INR 5,00,000 - 7,00,000 per annum (estimated based on market data and role requirements)

Benefits:

• 🌟 Competitive salary and benefits package.
• 🌟 Health, dental, and vision insurance.
• 🌟 Retirement savings plan.
• 🌟 Employee assistance program.
• 🌟 Paid time off and holidays.
• 🌟 Professional development opportunities.

Working Hours: Full-time (40 hours/week), with flexible hours to meet customer needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Global Technology and Logistics, with a focus on Collaboration and Business IT Support services.

Company Size: Medium to large, with a global presence.

Founded: EOS IT Solutions was founded in 1995.

Team Structure:

• 🌐 Global team with a strong focus on collaboration and customer satisfaction.
• 🌐 Multi-disciplinary teams consisting of AV/VC technicians, IT support specialists, and project managers.

Development Methodology:

• 🔑 Agile methodologies for project management and service delivery.
• 🔑 Strong focus on customer satisfaction and continuous improvement.

Company Website: EOS IT Solutions

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level (2-5 years) AV/VC Support Technician.

Reporting Structure: This role reports directly to the AV/VC Support Manager.

Technical Impact: This role has a direct impact on client satisfaction, system uptime, and the overall performance of AV/VC systems.

Growth Opportunities:

• 🌱 Technical career progression to Senior AV/VC Support Technician or Specialist roles.
• 🌱 Team leadership and management opportunities.
• 🌱 Training and development opportunities to expand technical skills and knowledge.

🌐 Work Environment

Office Type: Hybrid work environment, with a mix of on-site and remote work.

Office Location(s): Hyderabad, Telangana, India.

Workspace Context:

• 🏢 On-site work at client locations and EOS offices.
• 🏢 Collaborative work environment with a strong focus on teamwork and customer satisfaction.
• 🏢 Access to necessary tools and equipment for AV/VC support and maintenance.

Work Schedule: Flexible hours to meet customer needs, with a focus on maintaining system uptime and client satisfaction.

📄 Application & Technical Interview Process

Interview Process:

• 📝 Enhancement Note: The interview process will likely include a combination of phone screens, technical assessments, and on-site interviews to evaluate technical skills and cultural fit.

• 📞 Phone screen to assess communication skills and basic technical knowledge.

• 💻 Technical assessment to evaluate problem-solving skills and AV/VC hardware/software proficiency.

• 🏢 On-site interview to discuss technical experience, customer service skills, and cultural fit.

Portfolio Review Tips: N/A (as this role is focused on on-site support and maintenance)

Technical Challenge Preparation:

• 📝 Enhancement Note: Prepare for technical challenges by brushing up on AV/VC hardware and software knowledge, as well as problem-solving skills.

• 🔧 Review AV/VC hardware and software documentation to ensure a solid understanding of relevant systems.

• 🔧 Practice problem-solving exercises to improve critical thinking and troubleshooting skills.

• 🔧 Prepare for customer service scenarios to demonstrate strong interpersonal and conflict resolution skills.

ATS Keywords: Audio Visual, Video Conferencing, Troubleshooting, Maintenance, Signal Flow, Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC, Customer Service, Conflict Resolution, Critical Thinking, Problem Solving, Self-Motivation, Adaptability.

🛠 Technology Stack & Web Infrastructure

Hardware & Software:

• 🔧 Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC, and other AV/VC-related hardware.
• 🔧 Relevant AV/VC software and proprietary tools.

Infrastructure:

• 🏢 On-site client locations and EOS offices.
• 📞 Remote access and support tools for troubleshooting and maintenance.

👥 Team Culture & Values

AV/VC Support Values:

• 🌟 Strong customer focus and commitment to client satisfaction.
• 🌟 Technical excellence and continuous learning.
• 🌟 Collaboration and teamwork to ensure system uptime and client success.
• 🌟 Adaptability and flexibility to meet changing client needs and requirements.

Collaboration Style:

• 🌐 Cross-functional collaboration with IT support specialists, project managers, and other teams.
• 🌐 Strong communication and coordination to ensure client satisfaction and system uptime.
• 🌐 Knowledge sharing and mentoring to support technical skill development and career growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• 📝 Enhancement Note: This role presents unique challenges in maintaining AV/VC systems in diverse client environments, requiring strong problem-solving skills and adaptability.

• 🌐 Diverse client environments with varying AV/VC hardware and software configurations.

• 🌐 High-pressure situations requiring quick thinking and problem-solving skills.

• 🌐 Emerging technologies and industry trends that may require continuous learning and adaptation.

Learning & Development Opportunities:

• 🌱 Technical training and certification to expand AV/VC hardware and software knowledge.
• 🌱 On-the-job training and mentoring to develop problem-solving and customer service skills.
• 🌱 Conference attendance and networking to stay current with industry trends and best practices.

💡 Interview Preparation

Technical Questions:

• 📝 Enhancement Note: Prepare for technical questions focused on AV/VC hardware and software, troubleshooting, and problem-solving skills.

• 🔧 AV/VC hardware and software knowledge assessment.

• 🔧 Troubleshooting and problem-solving exercises to evaluate critical thinking skills.

• 🔧 Customer service scenarios to assess interpersonal and conflict resolution skills.

Company & Culture Questions:

• 📝 Enhancement Note: Prepare for company-specific questions by researching EOS IT Solutions and the AV/VC industry.

• 🔎 Company history and culture research.

• 🔎 AV/VC industry trends and best practices research.

• 🔎 Customer service and support strategies and approaches.

Portfolio Presentation Strategy: N/A (as this role is focused on on-site support and maintenance)

📌 Application Steps

To apply for this Audio Visual Tier II Support Field Technician position:

• 📝 Enhancement Note: Tailor your application to highlight your relevant AV/VC experience, technical skills, and customer service abilities.

• 📝 Submit your application through the EOS IT Solutions careers page.

• 📝 Prepare for phone screens and technical assessments by reviewing AV/VC hardware and software documentation and practicing problem-solving exercises.

• 📝 Research EOS IT Solutions and the AV/VC industry to prepare for company-specific and cultural fit questions.

• 📝 Be prepared to discuss your technical experience and problem-solving approach during on-site interviews.