Associate Technical Engineer (NOC) at Printec

📍 Job Overview

Job Title: Associate Technical Engineer (NOC)
Company: Printec
Location: Spáta, Attikí, Greece
Job Type: On-site, Full-time
Category: Technical Support Engineer, IT Infrastructure
Date Posted: 2025-07-10

🚀 Role Summary

Key Responsibilities: Monitor and manage installed systems and infrastructure, troubleshoot issues, and ensure high system availability.
Key Skills: Problem-solving, analytical skills, communication skills, Windows OS, Unix/Linux, Cisco routers, SQL.
📝 Enhancement Note: This role requires a strong focus on issue resolution, system management, and communication, making it ideal for candidates with a solid technical background and excellent problem-solving skills.

💻 Primary Responsibilities

🔍 System Monitoring & Management: Monitor and manage all installed systems and infrastructure, ensuring high levels of availability and reliability.
🛠️ Troubleshooting & Issue Resolution: Research, diagnose, and troubleshoot issues, identifying and implementing solutions to resolve technical problems.
📈 Performance Monitoring: Monitor network engineering performance and ensure system availability and reliability.
🔧 System Configuration & Maintenance: Install, configure, test, and maintain operating systems, application software, and system management tools.
🌐 Shift Work: Work in 24/7/365 shifts to provide continuous system support and monitoring.
🔑 Escalation & Collaboration: Follow standard procedures for escalating unresolved issues to appropriate internal teams, collaborating effectively to resolve complex problems.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Informatics, or Networks is a must-have.

Experience: Entry-level to intermediate experience in IT support, system administration, or a related field.

Required Skills:

Windows Operating System
Office 365 suite
Unix or Linux-based Operating Systems
Microsoft Windows servers (relative certification will be considered a plus)
Basic knowledge of Microsoft SQL server or Oracle DBMS
Configuration/administration skills on Cisco routers/Switches/Wireless
Problem-solving and analytical skills
Excellent verbal and written communication skills (English/Greek)

Preferred Skills:

Experience with ITIL frameworks
Knowledge of network protocols (TCP/IP, DNS, DHCP, etc.)
Familiarity with scripting languages (Python, PowerShell, etc.)

📝 Enhancement Note: While not explicitly stated, having experience with IT service management frameworks like ITIL would be beneficial for this role, as it involves managing and monitoring systems and infrastructure.

📊 Web Portfolio & Project Requirements

💡 Portfolio Essentials: A strong portfolio demonstrating problem-solving skills, system management, and issue resolution in IT support or a related field.
📊 Technical Documentation: Include case studies showcasing successful issue resolution, system configuration, and performance optimization.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Greece is estimated to be between €22,000 and €30,000 per year, based on market research and considering the entry-level experience required.

Benefits:

Group private health & life insurance program
Ticket restaurant card
Opportunities to participate in trainings
Fuel card or public transportation allowance for visiting premises in Spata, Attica
Certified work environment by SHARE Equality Label®

🎯 Team & Company Context

🏢 Company Culture

Industry: Printec is a leader in business-to-customer transaction technologies, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

Company Size: Printec is a mid-sized company with a strong focus on innovation and customer experience.

Founded: Printec was founded in 1989 and has since grown to become a leader in its industry.

Team Structure:

The technical team consists of engineers, system administrators, and support specialists working together to ensure high system availability and reliability.
The team follows a structured approach to issue resolution, with clear escalation paths for complex problems.

Development Methodology:

Printec follows ITIL (Information Technology Infrastructure Library) best practices for IT service management.
The team uses a ticketing system to track and manage issues, ensuring efficient resolution and continuous improvement.

Company Website: Printec Group

📝 Enhancement Note: Printec's focus on IT service management and customer experience indicates a structured and collaborative work environment, with a strong emphasis on issue resolution and continuous improvement.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to intermediate position, focusing on system management, issue resolution, and performance monitoring.

Reporting Structure: The Associate Technical Engineer reports directly to the Technical Support Manager and works collaboratively with other technical teams to resolve complex issues.

Technical Impact: This role has a direct impact on system availability, reliability, and performance, ensuring that Printec's customers have access to its services and solutions at all times.

Growth Opportunities:

🌱 Technical Skill Development: Printec offers opportunities to participate in trainings, allowing engineers to develop their skills and advance their careers.
💼 Technical Leadership: As engineers gain experience and demonstrate strong performance, they may have the opportunity to take on leadership roles within the technical team.

📝 Enhancement Note: Printec's focus on training and development, along with its structured approach to issue resolution and continuous improvement, creates an environment that supports career growth and technical skill development.

🌐 Work Environment

Office Type: Printec's office is a modern, collaborative workspace designed to facilitate communication and teamwork among its employees.

Office Location(s): The primary office is located in Spáta, Attikí, Greece, with additional offices in other European countries.

Workspace Context:

💻 Workstation: Engineers have access to modern workstations with multiple monitors, allowing them to efficiently manage and monitor systems and infrastructure.
📞 Communication: Printec fosters a collaborative work environment, with regular team meetings and open lines of communication to ensure effective issue resolution.
🌐 Remote Work: While this role is on-site, Printec offers fuel cards or public transportation allowances to help employees commute to the office.

Work Schedule: Engineers work in 24/7/365 shifts, ensuring continuous system support and monitoring. Shift schedules are designed to provide adequate rest and recovery time between shifts.

📝 Enhancement Note: Printec's modern, collaborative workspace and focus on communication create an environment that supports effective issue resolution and teamwork, while its shift-based work schedule ensures continuous system support and monitoring.

📄 Application & Technical Interview Process

Interview Process:

📞 Phone Screen: A brief phone or video call to discuss the candidate's experience, skills, and fit for the role.
💻 Technical Assessment: A hands-on assessment to evaluate the candidate's problem-solving skills, system management, and issue resolution abilities.
🤝 On-site Interview: A face-to-face interview with the Technical Support Manager and other team members to discuss the candidate's technical skills, cultural fit, and career aspirations.

Portfolio Review Tips:

Highlight successful issue resolution case studies, demonstrating problem-solving skills and technical proficiency.
Showcase system management and performance optimization projects, illustrating the candidate's ability to ensure high system availability and reliability.

Technical Challenge Preparation:

Brush up on system management, issue resolution, and performance monitoring skills.
Familiarize oneself with Printec's services and solutions, as well as its approach to IT service management.
Prepare for behavioral questions that assess problem-solving skills, communication, and teamwork.

ATS Keywords: Problem-solving, system management, issue resolution, performance monitoring, Windows OS, Unix/Linux, Cisco routers, SQL, ITIL, communication, teamwork, customer experience.

📝 Enhancement Note: Printec's structured interview process and focus on technical skills, problem-solving, and communication create an environment that allows candidates to demonstrate their abilities and cultural fit effectively.

🛠 Technology Stack & Web Infrastructure

Operating Systems:

Windows Operating System
Unix or Linux-based Operating Systems

Server Technologies:

Microsoft Windows servers
Microsoft SQL server or Oracle DBMS

Networking Technologies:

Cisco routers/Switches/Wireless

IT Service Management:

ITIL (Information Technology Infrastructure Library) best practices

📝 Enhancement Note: Printec's technology stack focuses on Windows-based operating systems, Microsoft SQL server, and Cisco networking technologies, with a strong emphasis on IT service management using ITIL best practices.

👥 Team Culture & Values

Web Development Values:

🔍 Problem-solving: Printec values engineers who can effectively diagnose, troubleshoot, and resolve technical issues.
🌐 Customer focus: Printec prioritizes customer experience, ensuring that its services and solutions are available and reliable at all times.
🤝 Collaboration: Printec fosters a collaborative work environment, with open lines of communication and regular team meetings to ensure effective issue resolution.
💡 Innovation: Printec encourages continuous learning and improvement, with opportunities to participate in trainings and develop new skills.

Collaboration Style:

📞 Open communication: Printec encourages regular team meetings and open lines of communication to ensure effective issue resolution and continuous improvement.
💻 Knowledge sharing: Engineers are encouraged to share their knowledge and expertise with their colleagues, fostering a culture of learning and growth.
🌐 Cross-functional collaboration: Printec's technical team works collaboratively with other departments, such as sales, marketing, and customer support, to ensure that its services and solutions meet the needs of its customers.

📝 Enhancement Note: Printec's focus on problem-solving, customer focus, collaboration, and innovation creates a culture that values technical proficiency, communication, and teamwork, making it an ideal environment for candidates with strong technical skills and a customer-centric mindset.

⚡ Challenges & Growth Opportunities

Technical Challenges:

🌐 System availability: Ensuring high system availability and reliability in a 24/7/365 shift environment can be challenging, requiring strong problem-solving skills and effective issue resolution.
📈 Performance optimization: Monitoring and optimizing system performance can be complex, requiring a deep understanding of the underlying technologies and a commitment to continuous improvement.
🛠️ Troubleshooting: Diagnosing and resolving technical issues can be challenging, requiring strong analytical skills and a thorough understanding of the systems and infrastructure in question.

Learning & Development Opportunities:

📚 Training: Printec offers opportunities to participate in trainings, allowing engineers to develop their skills and advance their careers.
🌱 Technical mentoring: Engineers have the opportunity to learn from their colleagues, fostering a culture of knowledge sharing and continuous learning.
💼 Technical leadership: As engineers gain experience and demonstrate strong performance, they may have the opportunity to take on leadership roles within the technical team.

📝 Enhancement Note: Printec's focus on technical challenges, learning, and development creates an environment that supports career growth and technical skill development, while also fostering a culture of collaboration and continuous improvement.

💡 Interview Preparation

Technical Questions:

🔍 System management: Prepare for questions about system management, issue resolution, and performance monitoring, demonstrating a strong understanding of the underlying technologies and best practices.
📈 Performance optimization: Brush up on performance optimization techniques, including monitoring, benchmarking, and tuning, to ensure high system availability and reliability.
🛠️ Troubleshooting: Familiarize oneself with troubleshooting methodologies, including logical deduction, systematic testing, and root cause analysis, to effectively diagnose and resolve technical issues.

Company & Culture Questions:

🌐 Customer focus: Prepare for questions about Printec's focus on customer experience, demonstrating an understanding of the company's priorities and values.
🤝 Collaboration: Brush up on teamwork and collaboration skills, preparing for questions about communication, knowledge sharing, and cross-functional collaboration.
💡 Innovation: Familiarize oneself with Printec's approach to continuous learning and improvement, preparing for questions about personal development and career growth.

Portfolio Presentation Strategy:

💡 Case studies: Prepare case studies that demonstrate successful issue resolution, system management, and performance optimization, highlighting the candidate's problem-solving skills and technical proficiency.
📊 Data-driven insights: Use data and metrics to illustrate the impact of the candidate's work, demonstrating their ability to optimize system performance and improve customer experience.
🌐 Customer-centric approach: Emphasize the candidate's focus on customer experience, demonstrating their ability to work collaboratively with other departments to ensure that Printec's services and solutions meet the needs of its customers.

📝 Enhancement Note: Printec's focus on technical skills, problem-solving, and communication creates an environment that allows candidates to demonstrate their abilities and cultural fit effectively, while also showcasing their understanding of the company's priorities and values.

📌 Application Steps

To apply for this Associate Technical Engineer (NOC) position at Printec:

📝 Tailor your resume: Highlight your technical skills, problem-solving abilities, and experience with system management, issue resolution, and performance monitoring.
💡 Prepare your portfolio: Include case studies that demonstrate successful issue resolution, system management, and performance optimization, showcasing your technical proficiency and problem-solving skills.
📞 Practice for interviews: Brush up on your technical skills, prepare for behavioral questions, and familiarize yourself with Printec's services, solutions, and approach to IT service management.
🌐 Research Printec: Learn about Printec's focus on customer experience, innovation, and continuous improvement, and be prepared to discuss how your skills and experience align with the company's priorities and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Associate Technical Engineer (NOC)