Associate Systems Engineer

📍 Job Overview

• Job Title: Associate Systems Engineer
• Company: Stibo Systems
• Location: Bangalore, Karnātaka, India
• Job Type: On-site, Full-time
• Category: DevOps, System Administrator
• Date Posted: 2025-06-30
• Experience Level: Intermediate (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role involves 24/7 support, focusing on problem-solving and customer service for global clients. It requires strong technical and analytical skills, with a focus on Java, cloud services, and Oracle databases.

• A challenging, internal position in an international company with solid growth and a stable economy.

• An academically motivating environment with excellent opportunity for individual advancement and room for initiative and new ideas.

• A role that empowers employees to think independently, get excited about new ideas, and make it everyone’s responsibility to add value in everything they do.

💻 Primary Responsibilities

• 📝 Enhancement Note: This role involves daily problem-solving on reported customer issues, ensuring high levels of service, and driving to a resolution of low to medium complexity issues.

• Participating in daily problem-solving on reported customer issues, ensuring a high degree of customer focus in all defined activities.

• Providing a high level of service to customers, adhering to SLAs for response and resolution times, in line with Stibo Support guidelines.

• Driving to a resolution of low to medium complexity issues.

• Analyzing the incident's business impact and communicating to affected users to minimize disruption.

• Working closely with other support regions in Global Support – Denmark and the US.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

• 1-3 years of experience working within a 24x7 Support organization.
• Proven track record of supporting servers hosted on major cloud vendors (AWS or Microsoft Azure).
• Experience with Oracle Databases – preferably administration knowledge about Oracle Databases, maintenance, and backups.

Required Skills:

• Excellent verbal and written communication skills in English.
• Strong customer service skills.
• Strong technical and analytical problem-solving skills.
• Comprehensive OS skills – practical skillset and some theoretical knowledge about different OS’s, with a focus on Windows 2019 and Red Hat Linux 7+.
• Knowledge about Oracle Databases – preferably administration knowledge about Oracle Databases, maintenance, and backups.
• Experience with supporting servers hosted on major cloud vendors (AWS or Microsoft Azure).

Preferred Skills:

• RHCE certified.
• Knowledge of MacOS.
• Familiarity with STEP (Stibo Product Data Lake) and STEP-related tools.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on technical support and problem-solving, a portfolio showcasing relevant projects and problem-solving skills is essential. Include case studies demonstrating issue resolution, customer service, and technical support.

• Portfolio Essentials:

  • Case studies demonstrating problem-solving skills and issue resolution.
  • Examples of customer service and technical support in a 24/7 environment.
  • Documentation of relevant technical skills, such as OS management, cloud services, and Oracle databases.

• Technical Documentation:

  • Detailed documentation of problem-solving processes and methodologies.
  • Evidence of adherence to SLAs and response time management.
  • Documentation of customer communication and incident impact analysis.

💵 Compensation & Benefits

📝 Enhancement Note: Salary information is not provided in the job listing. Based on market research, the estimated salary range for an Associate Systems Engineer in Bangalore, India, is ₹600,000 - ₹1,200,000 per annum.

• Salary Range: ₹600,000 - ₹1,200,000 per annum (Estimated, based on market research)
• Benefits:
  • Flexibility through a hybrid work model.
  • International opportunities and multicultural teams.
  • Well-being initiatives and activities promoting a happy and healthy lifestyle.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Stibo Systems is a global company with a Nordic heritage, specializing in market-leading multidomain master data management that delivers transparency.
• Company Size: Medium-sized, with a growing global presence and a stable economy.
• Founded: 1976, with a strong heritage in data management and innovation.
• Team Structure:
  • A team of 15 experienced, highly talented, dedicated, and ambitious engineers working passionately to help customers.
  • Collaborative environment with people who truly believe in what they're doing.
• Development Methodology:
  • Agile methodologies for problem-solving and issue resolution.
  • Strong focus on customer service and high-quality support.
  • Cross-functional collaboration with other support regions in Global Support – Denmark and the US.

Company Website: Stibo Systems

📈 Career & Growth Analysis

• Web Technology Career Level: Intermediate (2-5 years) – This role offers an opportunity to grow within the technical support and DevOps field, with potential for career progression into senior roles or specialized areas.
• Reporting Structure: Reports to the Manager of Technical Support, with opportunities for cross-functional collaboration with other support regions and teams.
• Technical Impact: This role has a direct impact on customer satisfaction and business continuity, as it involves resolving issues and minimizing disruption for global clients.

Growth Opportunities:

• Growth opportunity 1: Progression into senior technical support roles or specialized areas within the company, such as cloud architecture or database administration.
• Growth opportunity 2: Opportunities for international assignments and exposure to diverse teams and technologies.
• Growth opportunity 3: Potential for career progression into management or leadership roles within the technical support department.

🌐 Work Environment

• Office Type: On-site, with a hybrid work model offering flexibility.
• Office Location(s): Bangalore, India.
• Workspace Context:
  • Collaborative workspace with a focus on problem-solving and customer service.
  • Access to relevant tools and technologies for issue resolution and support.
  • Opportunities for knowledge sharing and technical mentoring within the team.
• Work Schedule: 24/7 support, with shift work and flexibility in terms of working hours.

📄 Application & Technical Interview Process

📝 Enhancement Note: The interview process for this role is likely to involve technical assessments, problem-solving exercises, and customer service scenario evaluations.

• Interview Process:

  • Process step 1: Technical assessment focusing on problem-solving skills, OS management, and cloud services.
  • Process step 2: Customer service scenario evaluation, demonstrating communication skills and customer focus.
  • Process step 3: Behavioral interviews to assess cultural fit and adaptability to a 24/7 support environment.
  • Process step 4: Final evaluation based on technical skills, customer service aptitude, and cultural fit.

• Portfolio Review Tips:

  • Highlight case studies demonstrating problem-solving skills and customer service in a 24/7 support environment.
  • Showcase technical skills and knowledge of relevant technologies, such as OS management, cloud services, and Oracle databases.
  • Emphasize customer focus and commitment to high-quality support.

• Technical Challenge Preparation:

  • Brush up on OS management skills, with a focus on Windows and Red Hat Linux.
  • Familiarize yourself with cloud services and Oracle databases, focusing on administration and maintenance tasks.
  • Practice problem-solving exercises and customer service scenarios to demonstrate your skills and aptitude.

ATS Keywords:

• Technical Support
• Customer Service
• Problem Solving
• JAVA
• Oracle Databases
• Cloud Services
• Windows
• Red Hat Linux
• Analytical Skills
• Communication Skills
• Attention to Detail
• Flexibility
• Proactivity

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on technical support and problem-solving, a strong understanding of relevant technologies is essential. Familiarize yourself with the following technologies and tools:

• Operating Systems:

  • Windows 2019
  • Red Hat Linux 7+
  • MacOS (partial usage)

• Cloud Services:

  • Amazon Web Services (AWS)
  • Microsoft Azure

• Databases:

  • Oracle Databases (administration knowledge)

• Support Tools:

  • STEP (Stibo Product Data Lake)
  • Other STEP-related tools

👥 Team Culture & Values

📝 Enhancement Note: Stibo Systems values data-driven innovation, customer focus, and collaboration. Familiarize yourself with these core values and demonstrate your alignment with them throughout the application and interview process.

• Web Development Values:

  • Value 1: Customer focus and high-quality support, ensuring a high degree of customer focus in all defined activities.
  • Value 2: Strong technical and analytical problem-solving skills, driving to a resolution of low to medium complexity issues.
  • Value 3: Proactivity and a sense of urgency, working closely with other support regions and teams to minimize disruption.
  • Value 4: Attention to detail and flexibility, adapting to a 24/7 support environment and varying customer needs.

• Collaboration Style:

  • Cross-functional collaboration with other support regions in Global Support – Denmark and the US.
  • Knowledge sharing and technical mentoring within the team.
  • A collaborative workspace focused on problem-solving and customer service.

⚡ Challenges & Growth Opportunities

📝 Enhancement Note: This role presents unique challenges and growth opportunities, particularly for individuals interested in technical support and problem-solving within a global customer service environment.

• Technical Challenges:

  • Resolving low to medium complexity issues in a timely manner, adhering to SLAs and response time management.
  • Analyzing the incident's business impact and communicating effectively with affected users to minimize disruption.
  • Working closely with other support regions and teams to ensure high-quality, consistent customer service.

• Learning & Development Opportunities:

  • Learning opportunity 1: Expanding technical skills and knowledge within the cloud services, OS management, and database administration domains.
  • Learning opportunity 2: Developing customer service skills and expertise in a 24/7 support environment.
  • Learning opportunity 3: Gaining international exposure and experience working with diverse teams and technologies.

💡 Interview Preparation

📝 Enhancement Note: To prepare for the technical interview, focus on problem-solving skills, customer service scenarios, and technical assessments related to relevant technologies and tools.

• Technical Questions:

  • Technical question 1: Problem-solving exercises focusing on OS management, cloud services, and Oracle databases.
  • Technical question 2: Customer service scenarios, demonstrating communication skills and customer focus in a 24/7 support environment.
  • Technical question 3: Behavioral interviews to assess cultural fit and adaptability to a 24/7 support environment.

• Company & Culture Questions:

  • Technical question 4: Research Stibo Systems' customer base and the industries they serve, demonstrating an understanding of the company's focus and values.
  • Technical question 5: Prepare for questions about your approach to problem-solving and customer service in a 24/7 support environment.
  • Technical question 6: Be prepared to discuss your long-term career goals and how this role fits into your professional development plans.

• Portfolio Presentation Strategy:

  • Presentation strategy 1: Highlight case studies demonstrating problem-solving skills and customer service in a 24/7 support environment.
  • Presentation strategy 2: Showcase technical skills and knowledge of relevant technologies, such as OS management, cloud services, and Oracle databases.
  • Presentation strategy 3: Emphasize customer focus and commitment to high-quality support, aligning with Stibo Systems' core values.

📌 Application Steps

To apply for this Associate Systems Engineer position:

• Submit your application through the application link provided in the job listing.
• Concrete preparation step 1: Tailor your resume and portfolio to highlight relevant technical skills, customer service experience, and problem-solving abilities.
• Concrete preparation step 2: Research Stibo Systems' customer base and industries they serve, demonstrating an understanding of the company's focus and values.
• Concrete preparation step 3: Prepare for technical assessments, customer service scenarios, and behavioral interviews, focusing on problem-solving skills and customer service aptitude.
• Concrete preparation step 4: Practice with problem-solving exercises and customer service scenarios to demonstrate your skills and adaptability to a 24/7 support environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.