📍 Job Overview

Job Title: Associate Manager, Technical Support Engineering - In-Store
Company: DoorDash USA
Location: Atlanta, GA & New York, NY
Job Type: On-site
Category: Technical Support & Management
Date Posted: 2025-08-01
Experience Level: 5-10 years

🚀 Role Summary

Lead and develop a high-performing team of Technical Support Engineers dedicated to resolving advanced product and integration issues. Oversee daily operations, manage escalated cases, and collaborate cross-functionally to deliver exceptional client support. Play a key role in coaching your team, scaling processes, and improving internal documentation.

📝 Enhancement Note: This role requires a balance of strong technical expertise, leadership skills, and customer focus to thrive in a dynamic, fast-paced environment.

💻 Primary Responsibilities

Manage and Develop a High-Performing Team: Lead, coach, and support Technical Support Engineers, helping them grow their technical skills and deliver high-quality client support.
Oversee Technical Support Operations: Monitor team workload and performance, ensure SLAs are met, and support daily management of technical cases and escalations.
Drive Cross-Functional Collaboration: Work with Product, Engineering, and Customer Success to resolve complex product issues, inform the product roadmap, and improve internal processes.
Enhance Documentation and Knowledge Sharing: Contribute to and maintain internal knowledge bases and support documentation to ensure consistency and scalability.
Support Complex Technical Troubleshooting: Act as an escalation point for Tier 2 support cases involving APIs, JavaScript, JSON, and other web technologies.

📝 Enhancement Note: This role involves a mix of technical problem-solving, team management, and process improvement, making it an excellent fit for experienced professionals looking to advance their careers in technical support and management.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant coursework in computer science, data structures, algorithms, and software engineering is preferred.

Experience: 4-6 years of experience in technical support or engineering roles, ideally within a B2B SaaS environment. Proven experience managing or mentoring a technical team, with a focus on coaching and developing others.

Required Skills:

Strong understanding of backend programming languages, particularly Python and JavaScript
Experience working with APIs and modern web technologies
Excellent communication skills, with the ability to explain complex concepts clearly to both technical and non-technical stakeholders
Strong problem-solving skills and a customer-obsessed mindset
Process-oriented and excited to build a high-functioning support organization

Preferred Skills:

Familiarity with Agile methodologies and project management tools
Experience with customer support software and ticketing systems
Knowledge of the restaurant or hospitality industry

📝 Enhancement Note: Candidates with a strong technical background, proven leadership skills, and a passion for customer support are encouraged to apply. Relevant industry experience and certifications are a plus.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Examples of successful technical support case resolutions, demonstrating your ability to troubleshoot complex issues and provide clear, concise solutions
Documentation of process improvements or internal tools developed to enhance team efficiency and effectiveness
Evidence of coaching and mentoring efforts, highlighting your ability to develop and grow team members' skills

Technical Documentation:

Detailed documentation of complex technical support cases, including step-by-step troubleshooting processes, root cause analysis, and resolution steps
Internal knowledge base articles or guides demonstrating your ability to create clear, concise, and actionable technical content
Examples of process documentation or standard operating procedures (SOPs) that you have developed or improved

📝 Enhancement Note: A strong portfolio will showcase your technical expertise, problem-solving skills, and commitment to continuous learning and improvement.

💵 Compensation & Benefits

Salary Range: $137,400 - $202,000 USD per year (national base pay range for the United States, including Illinois and Colorado)

Benefits:

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Flexible paid time off/vacation, plus 80 hours of paid sick time per year for salaried roles; vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked for hourly roles
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program

Working Hours: Full-time, 40 hours per week, with flexible scheduling to accommodate business needs and work-life balance

📝 Enhancement Note: The provided salary range is a national base pay range and may vary depending on location, experience, and other factors. DoorDash also offers equity grants and other benefits to support employee well-being and career growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: DoorDash operates in the on-demand delivery and logistics industry, focusing on connecting consumers with local businesses through its technology platform.

Company Size: DoorDash is a large, rapidly growing company with a global presence, offering ample opportunities for career growth and development.

Founded: 2013, with a mission to empower local economies by connecting people with the goods they need and want, every day.

Team Structure:

The Technical Support Engineering team is part of the broader Customer Experience organization, working closely with Product, Engineering, and other teams to ensure a seamless client experience.
The team is structured with Tier 1 and Tier 2 support levels, with the Associate Manager role overseeing a team of Tier 2 support engineers.

Development Methodology:

DoorDash follows Agile methodologies, with a focus on continuous improvement, iteration, and customer feedback.
The company uses project management tools to track progress, collaborate, and ensure alignment with overall business objectives.

Company Website: DoorDash Careers

📝 Enhancement Note: DoorDash's company culture emphasizes innovation, collaboration, and customer focus, providing an ideal environment for professionals looking to grow and make a significant impact.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an excellent fit for experienced technical support professionals looking to advance their careers in management. The role offers opportunities to grow into senior management or other leadership positions within the Customer Experience organization or broader DoorDash teams.

Reporting Structure: The Associate Manager, Technical Support Engineering - In-Store reports directly to the Manager, Technical Support Engineering and collaborates closely with other managers, directors, and senior leaders within the Customer Experience organization.

Technical Impact: In this role, you will have a direct impact on the quality and efficiency of technical support services, driving client satisfaction and retention. Your technical expertise and leadership will help shape the team's approach to troubleshooting, process improvement, and knowledge sharing.

Growth Opportunities:

Technical Growth: Deepen your understanding of DoorDash's technology stack, APIs, and web technologies through hands-on experience and collaboration with engineering teams.
Leadership Development: Develop your management and coaching skills through mentoring team members, driving team performance, and contributing to the broader Customer Experience organization's strategy.
Architecture & Strategy: Contribute to the development of technical support processes, workflows, and tools that enhance the client experience and support DoorDash's growth.

📝 Enhancement Note: DoorDash's fast-paced environment and commitment to employee development provide ample opportunities for career growth and progression.

🌐 Work Environment

Office Type: DoorDash's offices are designed to be collaborative, innovative, and comfortable, with a focus on fostering teamwork and creativity.

Office Location(s):

Atlanta, GA: 1175 Peachtree St NE, Suite 600, Atlanta, GA 30309
New York, NY: 220 W 41st St, 12th Floor, New York, NY 10036

Workspace Context:

DoorDash provides modern, ergonomic workspaces with multiple monitors, testing devices, and other tools necessary for effective technical support.
The company encourages cross-functional collaboration and knowledge sharing, with dedicated spaces for team meetings, brainstorming sessions, and training workshops.

Work Schedule: DoorDash offers flexible scheduling to accommodate business needs and work-life balance. The company encourages employees to work from home when needed and provides resources to support remote work.

📝 Enhancement Note: DoorDash's work environment is designed to support the well-being, productivity, and growth of its employees, with a focus on collaboration, innovation, and customer focus.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to assess your communication skills, technical background, and cultural fit.
On-site Interview: A day-long on-site interview at one of DoorDash's offices, including:
- Technical assessments and case studies to evaluate your problem-solving skills and understanding of DoorDash's technology stack
- Behavioral interviews to assess your leadership, communication, and teamwork skills
- Meetings with team members and stakeholders to discuss the role, team dynamics, and company culture
Final Decision: A final decision will be made based on your performance throughout the interview process and your fit with DoorDash's values and team culture.

Portfolio Review Tips:

Highlight your most impactful technical support cases, demonstrating your ability to troubleshoot complex issues and provide clear, concise solutions.
Include examples of process improvements or internal tools developed to enhance team efficiency and effectiveness.
Showcase your coaching and mentoring efforts, highlighting your ability to develop and grow team members' skills.

Technical Challenge Preparation:

Brush up on your understanding of DoorDash's technology stack, APIs, and web technologies.
Practice solving technical support cases and troubleshooting complex issues using DoorDash's tools and platforms.
Prepare for behavioral interviews by reflecting on your leadership, communication, and teamwork experiences, and how they align with DoorDash's values and team culture.

ATS Keywords: (Organized by category)

Programming Languages: Python, JavaScript, HTML, CSS
Web Frameworks: React, Node.js, Express
Server Technologies: AWS, Docker, Kubernetes
Databases: PostgreSQL, MongoDB
Tools: JIRA, Confluence, Slack, Google Suite
Methodologies: Agile, Scrum, Kanban
Soft Skills: Leadership, Communication, Teamwork, Problem-solving, Customer focus
Industry Terms: Technical Support, Customer Experience, Customer Success, Customer Service, B2B SaaS, On-demand Delivery, Logistics

📝 Enhancement Note: DoorDash's interview process is designed to assess your technical expertise, leadership skills, and cultural fit. Preparation and research are key to success in the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

React, Redux, and other modern JavaScript frameworks for building user interfaces and web applications
HTML, CSS, and responsive design principles for creating visually appealing and functional web experiences
Web accessibility standards and best practices for ensuring DoorDash's platforms are usable by all customers

Backend & Server Technologies:

Node.js and Express for building scalable, high-performance APIs and web services
Python for data analysis, machine learning, and other backend tasks
AWS for cloud infrastructure, storage, and computing services
Docker and Kubernetes for containerization, orchestration, and deployment of applications and services

Development & DevOps Tools:

JIRA and Confluence for project management, issue tracking, and collaboration
Git and GitHub for version control, code review, and collaboration
Slack for real-time communication and collaboration
Google Suite for productivity, documentation, and data analysis

📝 Enhancement Note: DoorDash's technology stack is designed to be scalable, reliable, and innovative, with a focus on leveraging modern web technologies and best practices.

👥 Team Culture & Values

Web Development Values:

Customer Obsessed: Prioritize the customer experience in every decision, from technical architecture to user interface design.
Build with Purpose: Design and develop with a clear understanding of the problem you're solving and the impact you want to make.
One Team: Collaborate and communicate effectively with your team and stakeholders to achieve shared goals.
Learn & Grow: Continuously learn and improve, both as an individual and as a team.

Collaboration Style:

Cross-Functional Integration: Work closely with designers, product managers, and other stakeholders to ensure a seamless user experience and effective problem-solving.
Code Review Culture: Encourage peer review and feedback to maintain high coding standards and share knowledge.
Knowledge Sharing: Foster a culture of learning and growth by sharing technical insights, best practices, and industry trends.

📝 Enhancement Note: DoorDash's team culture emphasizes collaboration, innovation, and customer focus, providing an ideal environment for web technology professionals looking to grow and make a significant impact.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Web Performance Optimization: Identify and address performance bottlenecks in DoorDash's web applications and APIs to ensure fast, reliable, and scalable user experiences.
Cross-Browser Compatibility: Ensure DoorDash's web platforms function consistently across various browsers, devices, and operating systems.
Accessibility: Implement and maintain accessibility standards to ensure DoorDash's web platforms are usable by all customers, including those with disabilities.
Emerging Technologies: Stay up-to-date with the latest web technologies, trends, and best practices, and integrate them into DoorDash's platforms as appropriate.

Learning & Development Opportunities:

Technical Skill Development: Deepen your understanding of DoorDash's technology stack, APIs, and web technologies through hands-on experience, collaboration, and continuous learning.
Conference Attendance & Certification: DoorDash encourages employees to attend industry conferences, earn certifications, and engage with the broader web technology community.
Technical Mentorship & Leadership: Mentor team members, contribute to the development of technical standards and best practices, and drive the growth and success of DoorDash's web technology teams.

📝 Enhancement Note: DoorDash's fast-paced environment and commitment to employee development provide ample opportunities for career growth, technical skill development, and leadership advancement.

💡 Interview Preparation

Technical Questions:

Web Fundamentals: Demonstrate a strong understanding of HTML, CSS, JavaScript, and modern web development best practices.
Architecture & Performance: Showcase your ability to design, optimize, and maintain scalable, high-performance web architectures and APIs.
Problem-Solving: Walk through your approach to troubleshooting complex technical issues, using real-world examples and case studies.

Company & Culture Questions:

Company Culture: Explain how you align with DoorDash's values and team culture, and how you would contribute to a positive, collaborative work environment.
Web Methodologies: Discuss your experience with Agile methodologies, project management tools, and other web development best practices.
User Experience: Describe your approach to designing and developing user-centered web experiences, and how you would ensure DoorDash's platforms meet the needs of a diverse customer base.

Portfolio Presentation Strategy:

Live Website Demonstration: Showcase your ability to build, deploy, and maintain live web applications using DoorDash's technology stack and tools.
Code Explanation: Walk through your code, explaining your design decisions, architecture choices, and problem-solving approaches.
User Experience Showcase: Demonstrate your ability to create intuitive, user-friendly web interfaces that meet the needs of DoorDash's customers.

📝 Enhancement Note: DoorDash's interview process is designed to assess your technical expertise, leadership skills, and cultural fit. Preparation and research are key to success in the interview process.

📌 Application Steps

To apply for this Associate Manager, Technical Support Engineering - In-Store position at DoorDash:

Tailor Your Resume: Highlight your relevant technical support, engineering, and management experience, with a focus on web technologies, APIs, and customer service.
Customize Your Cover Letter: Explain why you're interested in this role, your alignment with DoorDash's values, and your enthusiasm for the opportunity to make a significant impact on the company's success.
Prepare for Technical Assessments: Brush up on your understanding of DoorDash's technology stack, APIs, and web technologies, and practice solving technical support cases and troubleshooting complex issues using DoorDash's tools and platforms.
Research DoorDash: Learn about DoorDash's mission, values, and culture, and be prepared to discuss how you align with the company's goals and objectives.
Prepare for Behavioral Interviews: Reflect on your leadership, communication, and teamwork experiences, and how they align with DoorDash's values and team culture.

📝 Enhancement Note: DoorDash's application process is designed to assess your technical expertise, leadership skills, and cultural fit. Preparation and research are key to success in the application process.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to web development, server administration, DevOps, and web infrastructure roles, with a focus on technical support and management.
Include web development methodologies, responsive design principles, and server management practices relevant to technical support and management.
Emphasize web portfolio requirements, live project demonstrations, and user experience considerations specific to technical support and management roles.
Address web development team dynamics, cross-functional collaboration with designers, product managers, and other stakeholders, and the unique challenges and opportunities of managing technical support teams.
Focus on web technology career progression, leadership development, and technical specialization in the context of technical support and management roles.

Quality Standards:

Ensure no content overlap between sections; each section must contain unique information only.
Only include Enhancement Notes when making significant inferences about technical support processes, team management, and process improvement, with clear reasoning based on role level, web technology industry practices, and available information.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically place web development and server administration-relevant keywords throughout all sections naturally, with a focus on technical support and management roles.
Provide realistic salary ranges based on location, experience level, and web technology specialization, with a focus on technical support and management roles.

Industry Expertise:

Include specific web technologies, frameworks, server platforms, and infrastructure tools relevant to technical support and management roles.
Address web development career progression paths and technical leadership opportunities specific to technical support and management roles.
Provide tactical advice for web portfolio development, live demonstrations, and project case studies specific to technical support and management roles.
Include web technology-specific interview preparation and coding challenge guidance tailored to technical support and management roles.
Emphasize web development and server administration industry-specific insights, tactics, and best practices relevant to technical support and management roles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout, with a focus on technical support and management roles.
Use web development and server administration industry terminology appropriately and accurately, with a focus on technical support and management roles.
Include comprehensive benefits and growth opportunities relevant to web technology professionals in technical support and management roles.
Provide actionable insights that give web development and server administration candidates in technical support and management roles a competitive advantage.
Focus on web development team culture, cross-functional collaboration, and user impact measurement specific to technical support and management roles.

Technical Focus & Portfolio Emphasis:

Emphasize web development best practices, responsive design principles, and performance optimization relevant to technical support and management roles.
Include specific portfolio requirements tailored to the web technology discipline and role level, with a focus on technical support and management roles.
Address browser compatibility, accessibility standards, and user experience design principles specific to technical support and management roles.
Focus on problem-solving methods, performance optimization, and scalable web architecture relevant to technical support and management roles.
Include technical presentation skills and stakeholder communication for web projects specific to technical support and management roles.

Avoid:

Generic business jargon not relevant to web development or server administration roles, with a focus on technical support and management roles.
Placeholder text or incomplete sections, with a focus on technical support and management roles.
Repetitive content across different sections, with a focus on technical support and management roles.
Non-technical terminology unless relevant to the specific web technology role, with a focus on technical support and management roles.
Marketing language unrelated to web development, server administration, or user experience, with a focus on technical support and management roles.

Generate comprehensive, web technology-focused content that serves as a valuable resource for web developers, server administrators, and infrastructure professionals seeking their next opportunity in technical support and management roles.

Associate Manager, Technical Support Engineering - In-Store