Associate Engineer: IT Technical Support

NTT Ltd.
Full_time

📍 Job Overview

  • Job Title: Associate Engineer: IT Technical Support
  • Company: NTT Ltd.
  • Location: Seoul, Republic of Korea
  • Job Type: On-site
  • Category: IT Technical Support
  • Date Posted: June 24, 2025
  • Experience Level: Entry-level (0-2 years)
  • Remote Status: On-site

🚀 Role Summary

  • Key Responsibilities: Provide IT technical support to internal clients, ensuring IT infrastructure and systems remain operational. Proactively identify, investigate, and resolve technical incidents and problems to restore service to clients.
  • Key Skills: Strong communication, problem-solving, client service orientation, interpersonal skills, active listening, adaptability, and stakeholder management.

📝 Enhancement Note: This role requires a balance of technical proficiency and strong communication skills to effectively support internal clients and manage IT infrastructure.

💻 Primary Responsibilities

  • Incident Management: Proactively identify, investigate, and resolve technical incidents and problems to restore service to clients. Ensure the efficient and comprehensive resolution of incidents, events, requests, and problems.
  • Relationship Management: Foster good relationships with stakeholders, including vendors, carriers, and colleagues. Provide continuous feedback to clients and update systems and portals as prescribed by standard procedures.
  • Service Desk Support: Support the service desk by receiving calls and incidents, problems, requests, and events when required. Ensure the resolution and recovery of incidents in line with relevant processes and service level agreements.
  • Documentation and Reporting: Update incidents, requests, problems, and/or events with progress and resolution details. Report and escalate unresolved issues to next-level engineers and/or third-party vendors.

📝 Enhancement Note: This role requires strong documentation skills to ensure accurate and up-to-date records of incidents, problems, and resolutions.

🎓 Skills & Qualifications

Education: Bachelor’s degree or relevant qualification in IT/Computing or a related field.

Experience: Basic experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization. Basic experience interacting and working closely with a variety of internal and external stakeholders at different levels in the business. Basic experience with a variety of technologies, such as Secure Print, MS Azure, Meeting Room Technologies, and Microsoft 365.

Required Skills:

  • Strong communication skills
  • Problem-solving skills
  • Client service orientation
  • Interpersonal skills
  • Active listening skills
  • Adaptability
  • Stakeholder management

Preferred Certifications:

  • ITIL
  • Microsoft 365

📝 Enhancement Note: While not explicitly stated, having relevant IT certifications such as ITIL and Microsoft 365 can demonstrate a strong foundation in IT support and enhance the candidate's competitiveness for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate experience in IT technical support, including incident management, problem-solving, and stakeholder communication.
  • Showcase proficiency in relevant technologies, such as Secure Print, MS Azure, Meeting Room Technologies, and Microsoft 365.
  • Highlight any relevant certifications, such as ITIL and Microsoft 365.

Technical Documentation:

  • Provide examples of well-documented incident reports, problem statements, and resolution details.
  • Demonstrate understanding of service level agreements (SLAs) and their importance in IT support.

📝 Enhancement Note: As this role involves managing IT infrastructure and supporting internal clients, a well-structured and comprehensive portfolio showcasing relevant experience and skills will be crucial for success.

💵 Compensation & Benefits

Salary Range: The salary range for an entry-level IT Technical Support role in Seoul, Republic of Korea, is approximately ₩35,000,000 - ₩45,000,000 per year (USD $30,000 - $38,000). This estimate is based on regional market research and industry standards for entry-level IT support roles.

Benefits:

  • Competitive benefits package, including health insurance and retirement plans.
  • Opportunities for professional development and career growth within NTT Ltd.
  • A global work environment with diverse experts in over 50 countries.

Working Hours: Full-time position with standard working hours, including overtime as required to resolve incidents and maintain IT infrastructure.

📝 Enhancement Note: While the salary range is not explicitly stated, research indicates that entry-level IT Technical Support roles in Seoul typically fall within the provided range. Candidates should verify the specific salary and benefits package with NTT Ltd.

🎯 Team & Company Context

🏢 Company Culture

Industry: NTT Ltd. operates in the global technology and consulting industry, providing business and technology services to clients worldwide.

Company Size: NTT Ltd. is a large, global organization with over 120,000 employees across 50 countries. This size provides opportunities for career growth and exposure to diverse projects and clients.

Founded: NTT Ltd. was founded in 2019, following the integration of NTT DATA and NTT Communications. The company has a strong heritage in technology and innovation, with roots tracing back to the 19th century.

Team Structure: The IT Technical Support team at NTT Ltd. is part of the broader IT organization, working closely with various internal clients and stakeholders. The team is structured to provide 24/7 support, ensuring that IT infrastructure and systems remain operational at all times.

Development Methodology: NTT Ltd. follows industry-standard IT service management (ITSM) frameworks, such as ITIL, to ensure consistent and high-quality IT support services. The organization emphasizes continuous improvement, regular reviews, and proactive problem management.

Company Website: NTT Ltd.

📝 Enhancement Note: NTT Ltd.'s global presence and diverse client base offer IT Technical Support professionals the opportunity to work on various projects and gain exposure to different industries and technologies.

📈 Career & Growth Analysis

IT Technical Support Career Level: This role is an entry-level position within the IT Technical Support career path. The primary responsibility is to provide first-line support to internal clients, ensuring that IT infrastructure and systems remain operational.

Reporting Structure: The Associate IT Technical Support Engineer reports directly to the IT Technical Support Manager. This role works closely with various internal clients, stakeholders, and other IT teams to resolve incidents and maintain IT infrastructure.

Technical Impact: In this role, the technical impact is focused on incident management, problem-solving, and ensuring the availability and reliability of IT infrastructure and systems. The Associate IT Technical Support Engineer plays a crucial role in maintaining business operations and supporting internal clients' productivity.

Growth Opportunities:

  • Technical Specialization: As the Associate IT Technical Support Engineer gains experience, they may specialize in specific technologies or domains, such as network infrastructure, server management, or application support.
  • Team Leadership: With experience and demonstrated leadership skills, IT Technical Support professionals may progress to team lead or management roles, overseeing a team of IT support engineers.
  • Broadened Technical Skills: As the organization's needs evolve, IT Technical Support professionals may have the opportunity to develop broader technical skills, such as project management, IT service management, or IT strategy and planning.

📝 Enhancement Note: NTT Ltd.'s large and diverse organization provides numerous growth opportunities for IT Technical Support professionals to develop their skills and advance their careers.

🌐 Work Environment

Office Type: NTT Ltd. operates a hybrid work environment, with on-site and remote work options available for many roles. However, this specific role requires an on-site presence in Seoul, Republic of Korea.

Office Location(s): Seoul, Republic of Korea

Workspace Context:

  • Collaborative Environment: The IT Technical Support team works closely with various internal clients and stakeholders, fostering a collaborative work environment focused on problem-solving and incident resolution.
  • Technical Tools: IT Technical Support engineers have access to various tools and technologies to diagnose, troubleshoot, and resolve incidents, such as remote desktop software, monitoring tools, and ticketing systems.
  • Cross-functional Collaboration: IT Technical Support professionals work closely with other IT teams, such as network engineers, system administrators, and database administrators, to ensure the availability and reliability of IT infrastructure and systems.

Work Schedule: Full-time position with standard working hours, including overtime as required to resolve incidents and maintain IT infrastructure. The work schedule may include shift work or on-call rotations to provide 24/7 support.

📝 Enhancement Note: While this role requires an on-site presence in Seoul, NTT Ltd.'s hybrid work environment offers flexibility and opportunities for collaboration with colleagues worldwide.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone/Video Screen: A brief conversation to assess communication skills, problem-solving abilities, and cultural fit.
  2. Technical Assessment: A hands-on assessment or case study to evaluate the candidate's technical skills in IT support, incident management, and problem-solving.
  3. Behavioral Interview: A structured interview focusing on the candidate's past experiences, achievements, and fit with NTT Ltd.'s company culture.
  4. Final Interview: A meeting with the hiring manager or a panel of stakeholders to discuss the candidate's qualifications, career aspirations, and fit for the role.

Portfolio Review Tips:

  • Highlight relevant experience in IT technical support, incident management, and problem-solving.
  • Demonstrate proficiency in relevant technologies, such as Secure Print, MS Azure, Meeting Room Technologies, and Microsoft 365.
  • Showcase strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.

Technical Challenge Preparation:

  • Brush up on IT support fundamentals, including incident management, problem-solving, and troubleshooting techniques.
  • Familiarize yourself with relevant technologies and tools used in IT support, such as remote desktop software, monitoring tools, and ticketing systems.
  • Prepare examples of successful incident resolution and problem-solving in previous roles.

ATS Keywords: (Organized by category)

  • Programming Languages: N/A
  • Web Frameworks: N/A
  • Server Technologies: Windows Server, Linux (Ubuntu, CentOS)
  • Databases: Microsoft SQL Server, MySQL, Oracle
  • Tools: Remote Desktop, Monitoring Tools (e.g., Nagios, Zabbix), Ticketing Systems (e.g., JIRA Service Desk, Zendesk)
  • Methodologies: ITIL, IT Service Management, Incident Management, Problem Management
  • Soft Skills: Communication, Problem-solving, Client Service Orientation, Interpersonal Skills, Active Listening, Adaptability, Stakeholder Management
  • Industry Terms: IT Infrastructure, IT Support, Incident Management, Problem Management, Service Level Agreement (SLA), Mean Time to Resolution (MTTR), Mean Time Between Failures (MTBF)

📝 Enhancement Note: NTT Ltd.'s interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and cultural fit. Preparing for the interview with a strong portfolio and a solid understanding of IT support fundamentals will be crucial for success.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (This role focuses on IT infrastructure and system support, not frontend development.)

Backend & Server Technologies:

  • Windows Server
  • Linux (Ubuntu, CentOS)
  • Microsoft SQL Server
  • MySQL
  • Oracle

Development & DevOps Tools:

  • Remote Desktop (e.g., Microsoft Remote Desktop, TeamViewer)
  • Monitoring Tools (e.g., Nagios, Zabbix)
  • Ticketing Systems (e.g., JIRA Service Desk, Zendesk)

📝 Enhancement Note: While this role does not involve frontend development, proficiency in relevant server technologies, monitoring tools, and ticketing systems is essential for success in IT technical support.

👥 Team Culture & Values

IT Technical Support Values:

  • Client Focus: Prioritize client needs and strive to exceed expectations in IT support services.
  • Proactive Problem Management: Identify and resolve potential issues before they impact IT infrastructure and systems.
  • Continuous Improvement: Regularly review and improve IT support processes to enhance service quality and efficiency.
  • Collaboration: Work closely with internal clients, stakeholders, and other IT teams to maintain IT infrastructure and systems.
  • Expertise: Develop and maintain a strong technical foundation in IT support, incident management, and problem-solving.

Collaboration Style:

  • Cross-functional Collaboration: Work closely with various internal clients, stakeholders, and IT teams to ensure the availability and reliability of IT infrastructure and systems.
  • Knowledge Sharing: Share technical expertise and best practices with colleagues to enhance the overall skillset of the IT Technical Support team.
  • Mentoring: Provide guidance and support to less experienced team members to help them develop their IT support skills.

📝 Enhancement Note: NTT Ltd.'s IT Technical Support team values a client-focused, proactive, and collaborative approach to incident management and problem-solving. Candidates should demonstrate strong communication skills and a commitment to continuous improvement in IT support services.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Incident Management: Develop and refine incident management skills to effectively diagnose, troubleshoot, and resolve technical issues in IT infrastructure and systems.
  • Problem Management: Identify and resolve the root cause of recurring incidents and problems to minimize their impact on IT infrastructure and systems.
  • Stakeholder Management: Build and maintain strong relationships with internal clients, stakeholders, and other IT teams to ensure effective communication and collaboration in IT support services.
  • Adaptability: Stay up-to-date with emerging technologies and best practices in IT support, incident management, and problem-solving.

Learning & Development Opportunities:

  • Technical Skill Development: Pursue relevant certifications, such as ITIL and Microsoft 365, to enhance technical proficiency in IT support, incident management, and problem-solving.
  • Conference Attendance: Attend industry conferences and events to network with peers, learn about emerging technologies, and gain insights into best practices in IT support.
  • Mentorship: Seek guidance and support from experienced IT Technical Support professionals to develop skills and advance your career in IT support services.

📝 Enhancement Note: NTT Ltd. offers numerous opportunities for IT Technical Support professionals to develop their skills, advance their careers, and make a significant impact on the organization's success.

💡 Interview Preparation

Technical Questions:

  • Incident Management: Describe your experience in incident management, problem-solving, and troubleshooting. Provide examples of successful incident resolution and problem-solving in previous roles.
  • IT Infrastructure: Explain your understanding of IT infrastructure and its importance in maintaining business operations. Describe your experience working with various IT infrastructure components, such as servers, networks, and databases.
  • Stakeholder Communication: Demonstrate your ability to communicate effectively with both technical and non-technical stakeholders. Provide examples of successful stakeholder communication in previous roles.

Company & Culture Questions:

  • NTT Ltd. Culture: Explain what you understand about NTT Ltd.'s company culture and how your values align with the organization's mission and vision.
  • IT Support Evolution: Discuss the evolution of IT support services and how you stay up-to-date with emerging technologies and best practices in the field.
  • Long-term Goals: Describe your long-term career goals and how this IT Technical Support role at NTT Ltd. fits into your career development plan.

Portfolio Presentation Strategy:

  • Incident Management Case Studies: Prepare case studies demonstrating your experience in incident management, problem-solving, and troubleshooting. Highlight the steps you took to diagnose, troubleshoot, and resolve technical issues in IT infrastructure and systems.
  • Stakeholder Communication Examples: Include examples of successful stakeholder communication in your portfolio, demonstrating your ability to explain technical concepts to both technical and non-technical audiences.
  • Certifications and Technical Skills: Highlight relevant certifications, such as ITIL and Microsoft 365, and demonstrate proficiency in relevant technologies, such as Secure Print, MS Azure, Meeting Room Technologies, and Microsoft 365.

📝 Enhancement Note: Preparing for the IT Technical Support interview at NTT Ltd. involves demonstrating strong technical skills, problem-solving abilities, and a solid understanding of IT infrastructure and systems. A well-structured portfolio showcasing relevant experience and skills will be crucial for success.

📌 Application Steps

To apply for this IT Technical Support position at NTT Ltd.:

  1. Submit Your Application: Visit the NTT Ltd. careers website and search for the "Associate Engineer: IT Technical Support" role in Seoul, Republic of Korea. Submit your application through the application link provided.
  2. Prepare Your Portfolio: Highlight relevant experience in IT technical support, incident management, and problem-solving. Demonstrate proficiency in relevant technologies, such as Secure Print, MS Azure, Meeting Room Technologies, and Microsoft 365. Include examples of successful stakeholder communication and certifications, such as ITIL and Microsoft 365.
  3. Optimize Your Resume: Tailor your resume to emphasize your technical skills, problem-solving abilities, and relevant experience in IT technical support. Include keywords relevant to the IT support industry, such as incident management, problem-solving, and stakeholder communication.
  4. Research NTT Ltd.: Familiarize yourself with NTT Ltd.'s company culture, mission, and values. Understand the organization's focus on technology and innovation, as well as its global presence and diverse client base.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT technical support industry-standard assumptions. All details should be verified directly with NTT Ltd. before making application decisions.

Application Requirements

Candidates should have a Bachelor’s degree or relevant qualification in IT/Computing, along with basic experience in IT Technical Support. Relevant IT certifications such as ITIL and Microsoft 365 are also preferred.