Assoc Systems Administrator(Non-US) at Visa

📍 Job Overview

Job Title: Associate Systems Administrator (Non-US)
Company: Visa
Location: Bangalore, Karnātaka, India
Job Type: Full-time
Category: IT & Software Development - Systems Administration
Date Posted: June 11, 2025
Experience Level: 2-5 years
Remote Status: Hybrid

🚀 Role Summary

Drive Operational Efficiency: Lead the development and deployment of RPA solutions to automate business processes and enhance decision-making capabilities using Generative AI tools.
Collaborate Across Teams: Serve as the bridge between business units and IT, ensuring effective communication and engagement to align technology solutions with business needs.
Analyze and Improve Systems: Conduct in-depth system analysis to identify areas for improvement and develop strategies to enhance system performance and efficiency.
Troubleshoot and Resolve Issues: Diagnose and resolve technical issues related to RPA, AI, and chatbot implementations, ensuring minimal disruption to operations and managing user support requests effectively.
Stay Ahead of Technology Trends: Stay abreast of technological advancements in Generative AI and RPA, proactively recommending innovative solutions to drive continuous improvement and enhance business functionality.

📝 Enhancement Note: This role requires a strong technical background in RPA and Generative AI, with a focus on Automation Anywhere. Candidates should be comfortable working in a hybrid environment and collaborating with cross-functional teams to drive operational excellence.

💻 Primary Responsibilities

Develop and Deploy Automation Solutions: Utilize RPA and integrate Generative AI tools to boost decision-making capabilities and enhance business processes.
Lead RPA Solution Development: Facilitate technical discussions to identify automation opportunities and establish best practices for RPA implementation.
Gather and Convert Business Requirements: Partner with cross-functional teams to gather business requirements, convert them into technical specifications, and ensure they align with organizational objectives.
Conduct In-depth System Analysis: Analyze systems to identify areas for improvement and develop strategies to enhance system performance and efficiency.
Ensure Compliance with IT Controls: Conduct thorough testing and validation to verify the quality and reliability of automation solutions and ensure compliance with IT controls.
Manage User Support Requests: Diagnose and resolve technical issues related to RPA, AI, and chatbot implementations, ensuring minimal disruption to operations and managing user support requests effectively.
Stay Current with Technological Advancements: Stay up-to-date with the latest developments in Generative AI and RPA, proactively recommending innovative solutions to drive continuous improvement and enhance business functionality.

📝 Enhancement Note: This role requires strong analytical and problem-solving skills, as well as the ability to handle complex technical challenges. Candidates should be comfortable working independently and managing multiple projects in a fast-paced environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: 2-3 years of relevant work experience in development with a focus on Generative AI and RPA.

Required Skills:

Proficiency in Automation Anywhere
Strong understanding of Generative AI frameworks and their application in business settings
Experience with programming languages such as Python, Java, or C#
Excellent analytical and problem-solving skills
Strong communication skills, able to present technical concepts clearly to non-technical audiences
Ability to work independently and manage multiple projects in a fast-paced environment
Exceptional written and verbal communication skills, with the ability to translate complex information into clear, concise, and high-quality business requirements with minimal revisions

Preferred Skills:

Experience with other RPA tools
Familiarity with IT controls and compliance processes
Knowledge of system analysis and design methodologies
Experience with user support and issue resolution

📝 Enhancement Note: Candidates with relevant certifications in RPA or Generative AI tools, such as Automation Anywhere Certified RPA Professional, will be preferred.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Automation Projects: Include examples of RPA and Generative AI projects you've worked on, highlighting the business impact and process improvements achieved.
System Analysis & Design: Showcase your system analysis and design skills by including case studies or projects that demonstrate your ability to identify areas for improvement and develop effective solutions.
User Support & Issue Resolution: Provide examples of how you've diagnosed and resolved technical issues, ensuring minimal disruption to operations and managing user support requests effectively.

Technical Documentation:

RPA & AI Documentation: Include detailed documentation of your RPA and AI projects, outlining the tools used, the business processes automated, and the expected outcomes.
System Analysis & Design Documentation: Provide comprehensive documentation of your system analysis and design projects, including data flow diagrams, process maps, and detailed specifications.
User Support & Issue Resolution Documentation: Document your approach to user support and issue resolution, including troubleshooting steps, workarounds, and lessons learned.

📝 Enhancement Note: Given the focus on RPA and Generative AI, candidates should emphasize projects that demonstrate their ability to automate business processes, improve decision-making, and drive operational efficiency.

💵 Compensation & Benefits

Salary Range: INR 6,00,000 - 1,200,000 per annum (Estimated based on market research and role complexity)

Benefits:

Health, Dental, and Vision Insurance
Retirement Savings Plan with Company Match
Tuition Assistance Program
Employee Stock Purchase Plan
Paid Time Off (Vacation, Sick, and Holiday Leave)
Parental Leave
Employee Discounts on Visa Products and Services

Working Hours: 40 hours per week, with flexible hours and remote work options available for this hybrid position.

📝 Enhancement Note: The salary range provided is an estimate based on market research and role complexity. Visa offers a competitive benefits package, including health insurance, retirement savings plans, and employee discounts on Visa products and services.

🎯 Team & Company Context

🏢 Company Culture

Industry: Visa operates in the financial services industry, focusing on digital payments and technology. This role will have a significant impact on Visa's operational efficiency and business process improvement efforts.

Company Size: Visa is a large, global organization with over 25,000 employees worldwide. This role will be part of a larger team focused on driving operational excellence through automation and AI.

Founded: Visa was founded in 1958 and has since grown to become a world leader in payments and technology, processing over 259 billion payments transactions annually.

Team Structure:

The team consists of Systems Administrators, RPA Developers, and Business Analysts, working together to identify automation opportunities and implement RPA and AI solutions.
The team follows an Agile methodology, with regular sprint planning and stand-up meetings to ensure effective collaboration and progress tracking.

Development Methodology:

Agile/Scrum: The team follows Agile/Scrum methodologies, with regular sprint planning and stand-up meetings to ensure effective collaboration and progress tracking.
Code Review & Testing: The team emphasizes code review and thorough testing to ensure the quality and reliability of automation solutions.
Deployment Strategies: RPA and AI solutions are deployed using automated deployment pipelines, ensuring minimal disruption to operations and enabling continuous integration and delivery.

Company Website: https://www.visa.com/

📝 Enhancement Note: Visa's culture is focused on innovation, collaboration, and continuous improvement. Candidates should be comfortable working in a dynamic, fast-paced environment and driving change through technology.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-level, focusing on driving operational efficiency through automation and AI. It requires a strong technical background in RPA and Generative AI, as well as excellent communication and collaboration skills.

Reporting Structure: This role reports directly to the Senior Systems Administrator and works closely with cross-functional teams, including Business Analysts and other Systems Administrators.

Technical Impact: The Associate Systems Administrator will have a significant impact on Visa's operational efficiency and business process improvement efforts. They will drive automation and AI initiatives that enhance decision-making capabilities, improve business processes, and reduce manual effort.

Growth Opportunities:

Senior Systems Administrator: With experience and demonstrated success in driving automation and AI initiatives, candidates can progress to a Senior Systems Administrator role, overseeing a team of Systems Administrators and driving strategic automation projects.
RPA Architect: Candidates with a strong background in RPA and AI can transition into an RPA Architect role, focusing on designing and implementing enterprise-scale automation solutions.
Technical Lead: Candidates with exceptional technical skills and strong leadership abilities can progress to a Technical Lead role, driving innovation and setting technical standards for the organization.

📝 Enhancement Note: Visa offers a clear career progression path for Systems Administrators, with opportunities to specialize in RPA and AI or transition into leadership roles. Candidates should be proactive in seeking out growth opportunities and demonstrating their ability to drive change through technology.

🌐 Work Environment

Office Type: Visa's Bangalore office is a modern, collaborative workspace designed to facilitate innovation and creativity. The office features open-plan workspaces, meeting rooms, and breakout areas, as well as on-site amenities such as a cafeteria and fitness center.

Office Location(s): Visa's Bangalore office is located in the Embassy TechVillage, a prominent IT park in the eastern part of Bangalore. The office is easily accessible by public transportation and offers ample parking for employees.

Workspace Context:

Collaborative Workspace: The office features open-plan workspaces that encourage collaboration and communication among team members.
Technology Infrastructure: Visa provides state-of-the-art technology infrastructure, including high-speed internet, powerful workstations, and multiple monitors to support RPA and AI development efforts.
Cross-Functional Collaboration: The office is designed to facilitate cross-functional collaboration, with meeting rooms and breakout areas that accommodate team meetings and workshops.

Work Schedule: This is a hybrid position, with expectations for days in the office to be confirmed by the hiring manager. Visa offers flexible working hours and remote work options to support work-life balance.

📝 Enhancement Note: Visa's Bangalore office provides a modern, collaborative workspace that supports innovation and creativity. Candidates should be comfortable working in an open-plan environment and collaborating with cross-functional teams to drive operational excellence.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Candidates will be required to complete an online assessment, focusing on their technical skills in RPA and Generative AI.
Technical Phone Screen: Candidates will participate in a technical phone screen, during which they will be asked to discuss their approach to RPA and AI projects and demonstrate their problem-solving skills.
On-site Interview: Candidates will be invited to Visa's Bangalore office for an on-site interview, during which they will meet with the hiring manager and other team members to discuss their fit for the role and the team's goals and objectives.
Final Decision: Visa will make a final decision based on the candidate's technical skills, cultural fit, and alignment with the team's goals and objectives.

Portfolio Review Tips:

Automation Projects: Highlight the business impact and process improvements achieved in your RPA and Generative AI projects. Include screenshots, diagrams, and other visual aids to illustrate your work.
System Analysis & Design: Showcase your system analysis and design skills by including case studies or projects that demonstrate your ability to identify areas for improvement and develop effective solutions. Include data flow diagrams, process maps, and detailed specifications to support your analysis.
User Support & Issue Resolution: Provide examples of how you've diagnosed and resolved technical issues, ensuring minimal disruption to operations and managing user support requests effectively. Include screenshots, step-by-step guides, and other supporting documentation to illustrate your approach.

Technical Challenge Preparation:

RPA & AI Challenges: Familiarize yourself with the latest developments in RPA and Generative AI, and be prepared to discuss your approach to automation projects and the tools you've used to drive business process improvement.
System Analysis & Design Challenges: Brush up on your system analysis and design skills, and be prepared to discuss your approach to identifying areas for improvement and developing effective solutions. Review data flow diagrams, process maps, and other relevant documentation to support your analysis.
User Support & Issue Resolution Challenges: Be prepared to discuss your approach to user support and issue resolution, including troubleshooting steps, workarounds, and lessons learned. Review relevant documentation and case studies to support your discussion.

ATS Keywords: [Comprehensive list of RPA, AI, and Systems Administration-relevant keywords for resume optimization, organized by category: RPA Tools, AI Frameworks, Programming Languages, System Analysis & Design Methodologies, User Support & Issue Resolution Strategies, etc.]

📝 Enhancement Note: Visa's interview process is designed to assess candidates' technical skills, cultural fit, and alignment with the team's goals and objectives. Candidates should be prepared to discuss their approach to RPA and AI projects, system analysis and design, and user support and issue resolution in detail.

🛠 Technology Stack & Web Infrastructure

RPA Tools:

Automation Anywhere: Proficiency in Automation Anywhere is required for this role. Candidates should be familiar with the latest features and best practices for RPA development and deployment using Automation Anywhere.
Other RPA Tools: Experience with other RPA tools, such as UiPath or Blue Prism, is preferred but not required.

AI Frameworks:

Generative AI Frameworks: Candidates should have a strong understanding of Generative AI frameworks and their application in business settings. Familiarity with popular Generative AI frameworks, such as TensorFlow or PyTorch, is preferred.
AI Development Tools: Experience with AI development tools, such as Jupyter Notebooks or Google Colab, is preferred but not required.

Programming Languages:

Python: Proficiency in Python is required for this role. Candidates should be comfortable using Python for RPA and AI development, as well as for data analysis and manipulation.
Java/C#: Familiarity with Java or C# is preferred but not required. Candidates should be comfortable using these languages for RPA and AI development, as well as for system analysis and design.

System Analysis & Design Tools:

Visio: Familiarity with Visio is preferred for creating data flow diagrams, process maps, and other visual aids to support system analysis and design efforts.
Other System Analysis & Design Tools: Experience with other system analysis and design tools, such as Lucidchart or Draw.io, is preferred but not required.

📝 Enhancement Note: Visa's technology stack is focused on RPA and AI, with a strong emphasis on Automation Anywhere and Generative AI frameworks. Candidates should be comfortable working with the latest tools and technologies in the RPA and AI space.

👥 Team Culture & Values

RPA & AI Values:

Innovation: Visa values innovation and encourages its team members to explore new technologies and approaches to drive business process improvement through automation and AI.
Collaboration: Visa emphasizes collaboration and encourages its team members to work closely with cross-functional teams to drive operational excellence.
Continuous Learning: Visa fosters a culture of continuous learning and encourages its team members to stay up-to-date with the latest developments in RPA and AI.

Collaboration Style:

Cross-Functional Collaboration: Visa encourages collaboration between RPA and AI teams, as well as with other teams, such as Business Analysis and Data Science, to drive operational excellence and business process improvement.
Peer Review & Code Review: Visa emphasizes peer review and code review to ensure the quality and reliability of RPA and AI solutions.
Knowledge Sharing: Visa encourages knowledge sharing and provides opportunities for team members to present their work and share their expertise with the broader team.

📝 Enhancement Note: Visa's culture is focused on innovation, collaboration, and continuous learning. Candidates should be comfortable working in a dynamic, fast-paced environment and driving change through technology.

⚡ Challenges & Growth Opportunities

Technical Challenges:

RPA & AI Challenges: Candidates should be prepared to discuss their approach to RPA and AI projects, including the tools they've used, the business processes they've automated, and the expected outcomes.
System Analysis & Design Challenges: Candidates should be prepared to discuss their approach to system analysis and design, including their ability to identify areas for improvement and develop effective solutions.
User Support & Issue Resolution Challenges: Candidates should be prepared to discuss their approach to user support and issue resolution, including troubleshooting steps, workarounds, and lessons learned.

Learning & Development Opportunities:

RPA & AI Training: Visa offers training and development opportunities to help team members stay up-to-date with the latest developments in RPA and AI. Candidates should be proactive in seeking out training and development opportunities to enhance their skills and knowledge.
Conferences & Events: Visa encourages team members to attend industry conferences and events to stay current with the latest developments in RPA and AI and to network with other professionals in the field.
Mentorship & Coaching: Visa provides mentorship and coaching opportunities to help team members develop their skills and advance their careers. Candidates should be proactive in seeking out mentorship and coaching opportunities to enhance their growth and development.

📝 Enhancement Note: Visa offers a range of learning and development opportunities to help team members stay current with the latest developments in RPA and AI and to advance their careers. Candidates should be proactive in seeking out these opportunities to enhance their growth and development.

💡 Interview Preparation

Technical Questions:

RPA & AI Questions: Be prepared to discuss your approach to RPA and AI projects, including the tools you've used, the business processes you've automated, and the expected outcomes. Review your portfolio and be ready to provide specific examples of your work and the impact you've made.
System Analysis & Design Questions: Be prepared to discuss your approach to system analysis and design, including your ability to identify areas for improvement and develop effective solutions. Review your portfolio and be ready to provide specific examples of your work and the impact you've made.
User Support & Issue Resolution Questions: Be prepared to discuss your approach to user support and issue resolution, including troubleshooting steps, workarounds, and lessons learned. Review your portfolio and be ready to provide specific examples of your work and the impact you've made.

Company & Culture Questions:

Company Culture: Be prepared to discuss your understanding of Visa's culture and values, as well as your alignment with the team's goals and objectives. Review Visa's website and other public resources to gain insights into the company's culture and values.
Team Dynamics: Be prepared to discuss your approach to collaboration and teamwork, as well as your ability to work effectively with cross-functional teams. Review your portfolio and be ready to provide specific examples of your work and the impact you've made.
Adaptability: Be prepared to discuss your ability to adapt to change and to work effectively in a dynamic, fast-paced environment. Review your portfolio and be ready to provide specific examples of your work and the impact you've made.

Portfolio Presentation Strategy:

RPA & AI Portfolio: Highlight the business impact and process improvements achieved in your RPA and Generative AI projects. Include screenshots, diagrams, and other visual aids to illustrate your work.
System Analysis & Design Portfolio: Showcase your system analysis and design skills by including case studies or projects that demonstrate your ability to identify areas for improvement and develop effective solutions. Include data flow diagrams, process maps, and detailed specifications to support your analysis.
User Support & Issue Resolution Portfolio: Provide examples of how you've diagnosed and resolved technical issues, ensuring minimal disruption to operations and managing user support requests effectively. Include screenshots, step-by-step guides, and other supporting documentation to illustrate your approach.

📝 Enhancement Note: Visa's interview process is designed to assess candidates' technical skills, cultural fit, and alignment with the team's goals and objectives. Candidates should be prepared to discuss their approach to RPA and AI projects, system analysis and design, and user support and issue resolution in detail.

📌 Application Steps

To apply for this Associate Systems Administrator (Non-US) position at Visa:

Submit Your Application: Visit the application link provided and submit your application through the SmartRecruiters portal.
Customize Your Portfolio: Tailor your portfolio to highlight your RPA and AI projects, system analysis and design case studies, and user support and issue resolution examples. Include screenshots, diagrams, and other visual aids to illustrate your work and the impact you've made.
Optimize Your Resume: Highlight your relevant experience and skills in RPA, AI, system analysis and design, and user support and issue resolution. Include relevant keywords and phrases to optimize your resume for ATS systems and improve your chances of being shortlisted.
Prepare for Technical Challenges: Review the technical challenges outlined in the job description and prepare for the online assessment and technical phone screen. Familiarize yourself with the latest developments in RPA and AI, and be ready to discuss your approach to automation projects, system analysis and design, and user support and issue resolution.
Research Visa: Review Visa's website and other public resources to gain insights into the company's culture, values, and business objectives. Be prepared to discuss your alignment with Visa's goals and objectives and your fit for the team during the on-site interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Assoc Systems Administrator(Non-US)