📍 Job Overview

• Job Title: Assistant Manager, Network Engineer
• Company: Income Insurance Limited
• Location: Singapore
• Job Type: Full time
• Category: Network Infrastructure & Engineering
• Date Posted: June 4, 2025

🚀 Role Summary

• 📝 Enhancement Note: This role involves managing and optimizing network infrastructure, requiring a strong background in network engineering and a proactive approach to problem-solving.

• The Assistant Manager, Network Engineer will play a pivotal role in maintaining and enhancing Income Insurance's network infrastructure, ensuring high availability and reliability. This role requires a hands-on engineer with a proven track record in managing network devices and a deep understanding of network performance monitoring and optimization.

• Key responsibilities include day-to-day operations, project management, and collaboration with cross-functional teams to troubleshoot complex issues. The ideal candidate will have experience with Aruba ClearPass, Palo Alto firewalls, and other relevant network technologies.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities listed below provide a comprehensive overview of the role's key functions and the skills required to excel in this position.

• Network Infrastructure Management:

  • Manage and maintain the network infrastructure, ensuring optimal performance and reliability.
  • Monitor network performance, including bandwidth usage and network equipment health.
  • Support network-related service requests and provide standby support for network issues.

• Project Management & Innovation:

  • Handle assigned projects and implement innovative or automation solutions to improve network efficiency.
  • Design and implement new network solutions, and enhance the current infrastructure's efficiency.
  • Collaborate with cross-functional teams to troubleshoot complex issues and drive continuous improvements.

• Network Performance Optimization:

  • Analyze network performance data, identify trends, and implement proactive measures to prevent potential issues.
  • Perform system upgrades, including firmware, patches, hot fixes, and security configurations.
  • Quickly identify and assess network incidents, troubleshoot issues, and follow established procedures to resolve or escalate problems.

• Vendor Liaison & Documentation:

  • Liaise with vendors and other IT personnel for problem resolution and network equipment procurement.
  • Design, write, and update system documentation, assets, and network diagrams.
  • Maintain a thorough understanding of the network infrastructure and stay updated on the latest technology, network monitoring tools, and industry best practices.

• Adherence to Corporate Policies & Travel:

  • Ensure adherence to Income Insurance Corporate Policies and Guidelines.
  • Travel to different offices/branches within Singapore to provide support as required.

🎓 Skills & Qualifications

Education:

• A relevant bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Experience:

• At least 3 years of hands-on experience in managing network infrastructure, including firewall, network switches, web proxy, load balancers, and NAC (Network Access Control).
• Experience with Aruba Wireless Controllers, Aruba ClearPass (NAC, OnGuard), Palo Alto firewalls, F5 VPM, load balancers, and DNS devices is mandatory.
• Knowledge in managing SDWAN, VxLAN, and cloud infrastructure (AWS, Azure, GCP) is an advantage.

Required Skills:

• Proficient in analyzing and optimizing network performance.
• Strong troubleshooting and issue resolution capabilities.
• Excellent communication skills, both oral and written, with experience interacting with business and IT individuals.
• Personal attributes: integrity, trust, credibility, good listener, customer-oriented, strong interpersonal skills.
• Good analytical skills and creative thinking abilities.
• Ability to adapt to changes and proactively drive continuous improvements.
• Knowledge of network infrastructure, including new equipment and network solutions.
• Experience with configuration and change management policies.

Preferred Skills:

• Experience with project management tools and methodologies.
• Familiarity with network automation and scripting languages (e.g., Python, Ansible).
• Knowledge of ITIL (Information Technology Infrastructure Library) frameworks.

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: While a portfolio is not explicitly mentioned, demonstrating relevant network engineering projects and case studies would strengthen the candidate's application.

• Portfolio Essentials:

  • Documented network infrastructure projects, highlighting your role in design, implementation, and optimization.
  • Case studies demonstrating your ability to troubleshoot complex network issues and improve performance.
  • Examples of network documentation, including diagrams and system configuration guides.

• Technical Documentation:

  • Detailed network architecture and design documents.
  • Network performance analysis reports, showcasing your ability to identify trends and optimize network performance.
  • System upgrade and maintenance plans, demonstrating your understanding of network device management and security.

💵 Compensation & Benefits

• 📝 Enhancement Note: The salary range for this role in Singapore is estimated to be between SGD 6,000 and SGD 9,000 per month, based on market research and the role's requirements.

• Salary Range: SGD 6,000 - SGD 9,000 per month (Estimated, based on market research and role requirements)

• Benefits:

  • Competitive salary package.
  • Attractive employee benefits and rewards program.
  • Opportunities for professional development and career growth within the organization.
  • A dynamic and inclusive work environment that fosters collaboration and innovation.

• Working Hours: The role requires a standard full-time workweek of 40 hours, with the possibility of working after office hours as and when required.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Income Insurance Limited is a leading insurance provider in Singapore, with a strong focus on innovation and digital transformation. This role plays a crucial part in supporting the company's IT infrastructure and ensuring business continuity.

• Company Size: As a large organization, Income Insurance offers a diverse and dynamic work environment, with ample opportunities for professional growth and collaboration.

• Founded: Income Insurance was established in 1989 and has since grown to become one of Singapore's most trusted insurance providers.

• Team Structure:

  • The Network Engineering team is responsible for managing and maintaining the company's network infrastructure, ensuring high availability and reliability.
  • The team works closely with other IT departments, including IT Operations, IT Security, and IT Infrastructure, to provide comprehensive support and drive continuous improvements.

• Development Methodology:

  • The team follows ITIL (Information Technology Infrastructure Library) best practices for IT service management.
  • Agile methodologies are employed for project management, with a focus on collaboration, continuous improvement, and delivering value to the business.

• Company Website: Income Insurance Limited

📈 Career & Growth Analysis

• Web Technology Career Level: This role is suited for an experienced network engineer looking to take the next step in their career, with a focus on managing and optimizing network infrastructure, project management, and driving continuous improvements.

• Reporting Structure: The Assistant Manager, Network Engineer reports directly to the Manager, Network Engineering and works closely with other network engineering team members, as well as cross-functional teams from IT Operations, IT Security, and IT Infrastructure.

• Technical Impact: This role has a significant impact on the company's IT infrastructure, ensuring high availability and reliability, and driving continuous improvements in network performance and efficiency.

• Growth Opportunities:

  • Technical Growth: Expand your expertise in network engineering, including emerging technologies such as SDWAN, VxLAN, and cloud infrastructure.
  • Leadership Growth: Develop your leadership and project management skills, with opportunities to mentor junior team members and drive team initiatives.
  • Career Progression: With experience and proven performance, there are opportunities for career progression within the IT department and the broader organization.

🌐 Work Environment

• Office Type: Income Insurance operates a hybrid work environment, with a mix of on-site and remote work arrangements. The primary office is located in Singapore.

• Office Location(s): The primary office is located at 999 Toa Payoh North, Singapore 319199. Additional offices are located across Singapore.

• Workspace Context:

  • Collaborative Workspace: The office provides a collaborative workspace, with dedicated areas for team meetings and brainstorming sessions.
  • Network Engineering Lab: A dedicated lab environment is available for testing, troubleshooting, and optimizing network infrastructure.
  • Cross-Functional Collaboration: The network engineering team works closely with other IT departments, fostering a collaborative and inclusive work environment.

• Work Schedule: The role requires a standard full-time workweek of 40 hours, with the possibility of working after office hours as and when required to support network-related service requests and incident resolution.

📄 Application & Technical Interview Process

• Interview Process:

  • Technical Assessment: A technical assessment or coding challenge may be administered to evaluate the candidate's network engineering skills and problem-solving abilities.
  • Behavioral Interview: A structured interview focusing on the candidate's experience, skills, and cultural fit for the role and the organization.
  • Final Interview: A final interview with the hiring manager or a panel of stakeholders to discuss the candidate's fit for the role and the organization's long-term goals.

• Portfolio Review Tips:

  • Highlight network infrastructure projects that demonstrate your ability to manage and optimize network performance.
  • Include case studies that showcase your problem-solving skills and ability to troubleshoot complex network issues.
  • Emphasize your understanding of network documentation, including diagrams and system configuration guides.

• Technical Challenge Preparation:

  • Brush up on your knowledge of network engineering fundamentals, including network protocols, device management, and performance optimization.
  • Familiarize yourself with the specific network technologies mentioned in the job listing, such as Aruba ClearPass, Palo Alto firewalls, and F5 VPM.
  • Practice network troubleshooting exercises and scenario-based questions to prepare for the technical assessment.

• ATS Keywords: Familiarize yourself with relevant network engineering keywords, including but not limited to:

  • Network Infrastructure, Network Performance Monitoring, Troubleshooting, Firewall Management, Load Balancers, VPN Management, DNS Management, Aruba ClearPass, SDWAN, Cloud Infrastructure, Analytical Skills, Creative Thinking, Documentation, System Upgrades, Vendor Liaison, Project Management, Automation Solutions, ITIL, Agile Methodologies, Network Protocols, Network Device Management, Network Security.

🛠 Technology Stack & Web Infrastructure

• Network Infrastructure Technologies:

  • Aruba Wireless Controllers, Aruba ClearPass (NAC, OnGuard), Palo Alto firewalls, F5 VPM, Load balancers, DNS devices, SDWAN, VxLAN, Cloud infrastructure (AWS, Azure, GCP).

• Network Performance Monitoring Tools:

  • Familiarity with network performance monitoring tools, such as SolarWinds, Nagios, or Zabbix, is an advantage.

• Project Management Tools:

  • Experience with project management tools, such as Jira, Asana, or Trello, is an advantage.

👥 Team Culture & Values

• Network Engineering Values:

  • Customer Focus: The network engineering team is committed to providing high-quality service and support to internal customers, ensuring business continuity and driving digital transformation.
  • Collaboration: The team fosters a collaborative work environment, with a strong emphasis on knowledge sharing, mentoring, and continuous learning.
  • Innovation: The team encourages creativity and innovation, with a focus on driving continuous improvements in network performance and efficiency.
  • Professionalism: The team maintains high standards of professionalism, with a strong commitment to ethical conduct and adherence to corporate policies and guidelines.

• Collaboration Style:

  • Cross-Functional Collaboration: The network engineering team works closely with other IT departments, including IT Operations, IT Security, and IT Infrastructure, to provide comprehensive support and drive continuous improvements.
  • Knowledge Sharing: The team encourages knowledge sharing and mentoring, with regular team meetings and workshops to discuss best practices, emerging technologies, and industry trends.
  • Continuous Learning: The team fosters a culture of continuous learning, with opportunities for professional development and training to stay up-to-date with the latest technologies and industry best practices.

⚡ Challenges & Growth Opportunities

• Technical Challenges:

  • Network Performance Optimization: Continuously monitor and optimize network performance, ensuring high availability and reliability in a dynamic and evolving IT environment.
  • Emerging Technologies: Stay updated on the latest network technologies, such as SDWAN, VxLAN, and cloud infrastructure, and evaluate their potential integration into the company's network infrastructure.
  • Incident Response: Develop and refine incident response processes to minimize network downtime and ensure business continuity.
  • Vendor Management: Collaborate with vendors and other IT personnel to resolve network-related issues and manage network equipment procurement.

• Learning & Development Opportunities:

  • Technical Skill Development: Expand your expertise in network engineering, including emerging technologies, network automation, and scripting languages.
  • Leadership Development: Develop your leadership and project management skills, with opportunities to mentor junior team members and drive team initiatives.
  • Industry Engagement: Engage with industry peers, attend networking events, and participate in relevant professional organizations to stay updated on the latest trends and best practices in network engineering.

💡 Interview Preparation

• Technical Questions:

  • Network Engineering Fundamentals: Brush up on your knowledge of network engineering fundamentals, including network protocols, device management, and performance optimization.
  • Specific Technologies: Familiarize yourself with the specific network technologies mentioned in the job listing, such as Aruba ClearPass, Palo Alto firewalls, and F5 VPM.
  • Scenario-Based Questions: Practice network troubleshooting exercises and scenario-based questions to prepare for the technical assessment.

• Company & Culture Questions:

  • Research Income Insurance Limited, its mission, values, and recent projects to demonstrate your understanding of the organization and its digital transformation journey.
  • Prepare questions to ask the interviewer about the team, the role, and the organization's long-term goals to showcase your interest and enthusiasm for the opportunity.

• Portfolio Presentation Strategy:

  • Network Infrastructure Projects: Highlight network infrastructure projects that demonstrate your ability to manage and optimize network performance.
  • Case Studies: Include case studies that showcase your problem-solving skills and ability to troubleshoot complex network issues.
  • Network Documentation: Emphasize your understanding of network documentation, including diagrams and system configuration guides.

📌 Application Steps

To apply for the Assistant Manager, Network Engineer position at Income Insurance Limited:

1. Submit your application through the application link provided.
2. Customize your resume and portfolio to highlight your relevant network engineering experience and skills, with a focus on project management, network performance optimization, and troubleshooting.
3. Prepare for the technical assessment or coding challenge by brushing up on your network engineering fundamentals and practicing network troubleshooting exercises.
4. Research Income Insurance Limited, its mission, values, and recent projects to demonstrate your understanding of the organization and its digital transformation journey.
5. Prepare questions to ask the interviewer about the team, the role, and the organization's long-term goals to showcase your interest and enthusiasm for the opportunity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network engineering industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.