Application and Technical Support Specialist, Planning Performance Management at Strata Decision Technology

Based on the provided job data, here's the enhanced job description following the specified format:

📍 Job Overview

Job Title: Application & Technical Support Specialist, Planning Performance Management
Company: Strata Decision Technology
Location: Chicago, IL
Job Type: Hybrid
Category: Web Technology - Technical Support
Date Posted: 2025-08-12
Experience Level: Mid-Senior (2-5 years)
Remote Status: Hybrid (Chicago, IL or St. Louis, MO)

🚀 Role Summary

Key Responsibilities:
- Troubleshoot and resolve technical issues independently and efficiently
- Conduct detailed analyses to identify root causes of technical problems
- Manage customer cases and backlogs, ensuring workflow efficiency and established standards
- Develop and implement solutions to prevent recurring issues
- Collaborate with cross-functional teams to enhance product support and customer experience
Key Skills:
- Technical support and troubleshooting
- SQL scripting and querying
- Customer focus and empathy
- Problem-solving and root cause analysis
- Collaboration and teamwork
- Project management and prioritization

💻 Primary Responsibilities

🔍 Technical Troubleshooting & Issue Resolution

Responsibility: Troubleshoot and resolve moderately complex technical issues independently.
Skills: Strong problem-solving skills, SQL scripting, and familiarity with relevant technologies.
Impact: Ensure high-quality customer support and minimal downtime for critical systems.

📊 Case Management & Workflow Efficiency

Responsibility: Manage individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards.
Skills: Prioritization, time management, and attention to detail.
Impact: Minimize case backlog, improve response times, and enhance overall customer satisfaction.

💡 Solution Development & Prevention

Responsibility: Develop and implement solutions to prevent recurring issues and improve system performance.
Skills: Analytical thinking, creativity, and familiarity with relevant technologies.
Impact: Reduce issue recurrence, improve system stability, and enhance overall customer experience.

🤝 Cross-Functional Collaboration

Responsibility: Collaborate with cross-functional teams and stakeholders to enhance product support and customer experience.
Skills: Effective communication, active listening, and teamwork.
Impact: Improve product support, customer satisfaction, and overall organizational performance.

🎓 Skills & Qualifications

🎓 Education & Experience

Education: Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).
Experience: 2+ years of experience in technical support, development, or a consultancy environment with healthcare products.

🛠 Required Skills

Technical Skills:
- Proficiency in Microsoft technologies (Office 365)
- Strong SQL scripting and querying skills
- Experience with technical issue resolution and escalation procedures
- Experience with case management tools, preferably Salesforce
- Proficiency with Tableau or similar data visualization tools
Soft Skills:
- Strong communication and interpersonal skills
- Excellent problem-solving and analytical skills
- Ability to work independently and manage multiple priorities
- Attention to detail and commitment to quality

🏆 Preferred Skills

Technical Skills:
- Experience with financial applications, StrataJazz, Axiom, or EPSi
- Familiarity with StrataJazz, Axiom, or EPSi products and workflows
Soft Skills:
- Proven leadership and mentoring skills
- Experience in training and knowledge sharing
- Ability to thrive in a dynamic, fast-paced environment

💰 Salary & Benefits

Salary Range: $55,000 - $85,000 USD per year (based on experience and skills)
Benefits:
- Comprehensive health and welfare benefits
- Retirement benefits and paid time off
- Parental leave and life insurance
- Other voluntary and well-being benefits

📌 Team & Company Context

🏢 Company Culture

Industry: Healthcare technology and software
Company Size: Medium (1,001-10,000 employees)
Founded: 2000
Team Structure: Collaborative, cross-functional teams with a focus on customer support and product development

📈 Career & Growth Analysis

Role Level: Mid-Senior, with opportunities for growth and leadership development
Reporting Structure: Reports directly to the Manager, Technical Support
Technical Impact: Significant influence on product support, customer experience, and system performance

📝 Interview Preparation

📄 Technical Challenge Preparation

Technical Questions:
- Prepare for SQL scripting and querying challenges related to troubleshooting and issue resolution
- Brush up on your knowledge of relevant technologies and industry best practices
Company & Culture Questions:
- Research Strata Decision Technology's mission, values, and customer focus
- Prepare questions about the role, team dynamics, and career growth opportunities

📐 Application Steps

To apply for this role:

Submit your application through the provided link.
Prepare a tailored resume highlighting relevant technical skills and experiences.
Prepare for a technical challenge focusing on SQL scripting and querying.
Research Strata Decision Technology's culture, values, and customer focus.
Prepare thoughtful questions about the role, team dynamics, and career growth opportunities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry standards. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include the content guidelines in the output)

Web Technology-Specific Focus:

Tailor every section specifically to web technology roles, including web development, server administration, DevOps, and infrastructure roles
Include web technology methodologies, responsive design principles, and server management practices
Emphasize web portfolio requirements, live project demonstrations, and user experience considerations
Address web technology career progression, emerging technology adoption, and technical specialization

Quality Standards & Targets:

Ensure the output is comprehensive, well-organized, and valuable to web development and server administration candidates with a target length of 1,100-1,200 words
Complete each section with substantive and comprehensive details, providing actionable insights and specific examples
Use proper Markdown tags for structure and clarity, with consistent formatting and spacing throughout the document

Professional Quality:

Maintain a professional tone and consistent formatting throughout the document
Use web technology and industry-specific terminology appropriately and accurately
Include specific, practical tips and detailed preparation advice for technical interviews

Industry Expertise:

Incorporate industry-specific context, trends, and best practices relevant to web technology roles
Address regional salary standards, cost of living, and web technology industry benchmarks
Provide tailored insights and assumptions based on role level, company size, and web technology industry standards

Role-Specific Insights:

Include detailed, company-specific context and tactical advice for web technology professionals
Emphasize specific skills, knowledge, and experiences required for the role and company
Provide actionable insights and assumptions based on role complexity, web technology industry trends, and company context

Actionable Depth:

Provide specific, practical tips and detailed preparation advice for technical interviews, with a focus on web technology roles
Include specific, actionable insights and assumptions based on role level, company characteristics, and web technology industry standards
Address web technology industry trends, emerging technologies, and career progression patterns

Content Guidelines (Do not include the content guidelines in the output)