📍 Job Overview

Job Title: Analyst - NOC - T2
Company: JMA Wireless
Location: Bologna, Emilia-Romagna, Italy
Job Type: Full-Time
Category: Network Operations, Telecommunications
Date Posted: 2025-07-25
Experience Level: 2-5 years
Remote Status: On-site/Hybrid

🚀 Role Summary

Key Responsibilities: Provide second-line technical support for RAN-related issues, perform root cause analysis, monitor network performance, optimize RAN hardware and software, and collaborate with cross-functional teams to deliver efficient solutions.
Key Skills: RAN technologies, network operations, troubleshooting, root cause analysis, performance monitoring, configuration, optimization, documentation, and collaboration.

📝 Enhancement Note: This role requires a strong understanding of RAN technologies and network management tools, as well as excellent problem-solving skills and the ability to work effectively in a team environment.

💻 Primary Responsibilities

Troubleshooting and Issue Resolution: Provide second-line technical support for RAN-related issues, ensuring timely diagnosis and resolution of faults across the network, including radio equipment, hardware, and software.
Root Cause Analysis: Perform in-depth analysis to determine the root cause of network performance issues and outages. Work with Tier 1 and Tier 3 engineers to escalate or resolve issues as needed.
Performance Monitoring: Utilize network monitoring tools to continuously assess the performance of the RAN. Detect, track, and resolve performance degradation, capacity issues, and alarms.
Configuration and Optimization: Assist in the configuration, testing, and optimization of RAN hardware and software, including base stations, controllers, and related infrastructure, to improve network coverage and capacity.
Documentation and Reporting: Maintain accurate records of network issues, resolutions, and performance metrics. Provide detailed reports on troubleshooting steps, findings, and improvements made to the system.
Collaboration: Work closely with Tier 1 NOC analysts, vendors, and other internal teams to ensure swift problem resolution and effective communication during incident management.
Software/Hardware Updates: Support firmware and software upgrades for RAN equipment. Assist with the implementation of patches and ensure proper configuration post-upgrade.
Technical Expertise: Provide guidance and technical expertise to Tier 1 NOC Analysts and other junior staff, ensuring adherence to best practices in RAN management and troubleshooting.
Customer Support (if applicable): Engage with customers (internal or external) to gather details about network issues and provide timely updates on the status and resolution of incidents.
Knowledge Sharing: Stay updated on the latest developments in RAN technologies and network management tools. Share knowledge and best practices with the team.

📝 Enhancement Note: This role requires a proactive approach to problem-solving and a strong commitment to continuous learning and improvement in the field of RAN technologies and network management.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Telecommunications, Engineering, Computer Science, or a related field, or equivalent professional experience.

Experience: 3+ years of experience in RAN support, network operations, or network troubleshooting within the telecom industry.

Required Skills:

Experience with RAN equipment (e.g., base stations, controllers, antennas, etc.) and related technologies (2G, 3G, 4G, 5G, LTE).
Experience with network monitoring tools such as OSS (Operations Support System) and other RAN performance management platforms.
Strong understanding of radio network principles, including coverage, capacity planning, interference management, and performance tuning.
Knowledge of radio access technologies (LTE, 5G NR, UMTS, etc.) and network protocols.
Familiarity with network troubleshooting techniques and tools (e.g., SNMP, log analysis, protocol analyzers).
Hands-on experience with radio equipment configuration, optimization, and fault management.
Excellent problem-solving skills with the ability to analyze and resolve complex technical issues.
Strong communication skills for working with both technical and non-technical stakeholders.
Ability to work independently and as part of a team in a fast-paced, high-pressure environment.

Preferred Skills:

Vendor-specific certifications (e.g., Ericsson, Nokia, Huawei).
Telecom-specific certifications such as GSM/UMTS/LTE or 5G certification.

📝 Enhancement Note: While not required, certifications from relevant vendors or telecom-specific certifications can demonstrate a candidate's commitment to professional development and may provide a competitive advantage in the hiring process.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of RAN technologies and network management tools through relevant projects or case studies.
Showcase problem-solving skills and the ability to analyze and resolve complex technical issues through past troubleshooting experiences.
Highlight experience with network monitoring tools and performance management platforms through relevant projects or case studies.
Display knowledge of radio network principles, including coverage, capacity planning, interference management, and performance tuning, through relevant projects or case studies.

Technical Documentation:

Provide detailed documentation of network issues, resolutions, and performance metrics from past projects or experiences.
Include examples of root cause analysis and troubleshooting steps taken to resolve network performance issues.
Demonstrate the ability to create clear and concise reports on network performance and troubleshooting efforts.

📝 Enhancement Note: While a traditional web portfolio may not be applicable for this role, candidates should focus on demonstrating their technical skills and experience through relevant projects, case studies, and documentation related to RAN technologies and network management.

💵 Compensation & Benefits

Salary Range: €40,000 - €50,000 per year

📝 Enhancement Note: The annual gross salary for this position ranges from €40,000 to €50,000. This range represents the anticipated base compensation. The final offer will be determined by several factors, including the scope and responsibilities of the role, the candidate’s experience, skills, expertise, and geographic considerations.

Benefits:

Flexible smart working policy to support work-life balance
Time flexibility
Electronic meal vouchers
Welfare bonuses in accordance with the applicable national collective labor agreement (CCNL)
Opportunities for learning and professional growth in a cutting-edge technological environment

Working Hours: 40 hours per week, with flexible working hours and occasional on-call duties required.

📝 Enhancement Note: The working hours for this role may vary depending on the specific needs of the organization and the candidate's availability. Occasional travel to remote sites may be necessary for on-site troubleshooting or installations.

🎯 Team & Company Context

Company Culture:

Industry: Telecommunications
Company Size: Medium (100-249 employees)
Founded: 2016

Team Structure:

The NOC team consists of analysts at different levels, working together to ensure optimal network performance and efficient problem resolution.
The team works closely with various internal teams, such as engineering, product management, and customer support, to deliver effective solutions and maintain high-quality network services.
The NOC team is responsible for 24/7 network monitoring, incident management, and customer support for JMA Wireless' telecom network.

Development Methodology:

The NOC team follows ITIL (Information Technology Infrastructure Library) best practices for incident management, problem management, and continuous improvement.
The team uses network monitoring tools and performance management platforms to proactively identify and resolve network issues.
Collaboration and effective communication are essential for the success of the NOC team, as they work together to ensure optimal network performance and efficient problem resolution.

Company Website: JMA Wireless

📝 Enhancement Note: JMA Wireless is a global technology company that specializes in making 5G possible for organizations with critical connectivity demands. The company's mission is to shape the future of connectivity by delivering innovative solutions that enable leading mobile carriers, iconic stadiums, major universities, leading healthcare facilities, and busiest transit centers to connect with their users and customers.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level position within the NOC team, requiring a strong understanding of RAN technologies and network management tools, as well as proven experience in network troubleshooting and problem-solving.

Reporting Structure: The NOC Analyst - T2 reports directly to the NOC Manager or Team Lead, who is responsible for overseeing the day-to-day operations of the NOC team and ensuring optimal network performance.

Technical Impact: The NOC Analyst - T2 plays a critical role in maintaining the reliability and performance of JMA Wireless' telecom network. By providing second-line technical support and performing root cause analysis, the analyst helps to minimize network downtime and ensure optimal user experience for customers and end-users.

Growth Opportunities:

Growth Opportunity 1: With experience and demonstrated proficiency in RAN technologies and network management, the NOC Analyst - T2 may have the opportunity to advance to a senior role within the NOC team or explore other career paths within the organization, such as technical leadership or specialized roles in network architecture and design.
Growth Opportunity 2: JMA Wireless offers opportunities for learning and professional growth in a cutting-edge technological environment. The NOC Analyst - T2 can take advantage of these opportunities to expand their skillset and stay up-to-date with the latest developments in RAN technologies and network management.
Growth Opportunity 3: By demonstrating strong problem-solving skills and a commitment to continuous learning, the NOC Analyst - T2 may have the opportunity to take on more complex and challenging projects, further developing their technical expertise and advancing their career within the organization.

📝 Enhancement Note: JMA Wireless values the growth and development of its employees and offers various opportunities for learning and professional advancement. By taking advantage of these opportunities and demonstrating a strong commitment to continuous learning, the NOC Analyst - T2 can position themselves for career growth and advancement within the organization.

🌐 Work Environment

Office Type: The NOC team works in a collaborative office environment, with analysts and team members working together to ensure optimal network performance and efficient problem resolution.

Office Location(s): JMA Wireless' global headquarters is located in Rochester, New York, USA. The company has additional offices and operations centers around the world, including Bologna, Italy.

Workspace Context:

Workspace Aspect 1: The NOC team shares a dedicated workspace within the JMA Wireless office, equipped with the necessary tools and resources for effective network monitoring, troubleshooting, and incident management.
Workspace Aspect 2: The NOC team uses network monitoring tools, performance management platforms, and other specialized software to proactively identify and resolve network issues. Analysts have access to multiple monitors and testing devices to ensure optimal performance and user experience.
Workspace Aspect 3: The NOC team works closely with various internal teams, such as engineering, product management, and customer support, to deliver effective solutions and maintain high-quality network services. Collaboration and effective communication are essential for the success of the NOC team, as they work together to ensure optimal network performance and efficient problem resolution.

Work Schedule: The NOC team operates on a 24/7 basis, with analysts working in shifts to ensure continuous network monitoring and incident management. The work schedule may vary depending on the specific needs of the organization and the candidate's availability.

📝 Enhancement Note: The NOC team works in a fast-paced, high-pressure environment, requiring analysts to be able to manage multiple priorities and respond quickly to network incidents and performance issues. The team's collaborative workspace and close-knit culture help to foster a supportive and productive work environment, enabling analysts to effectively manage their workload and maintain optimal network performance.

📄 Application & Technical Interview Process

Interview Process:

Process Step 1: Technical assessment and problem-solving exercises to evaluate the candidate's understanding of RAN technologies, network management tools, and troubleshooting skills.
Process Step 2: In-depth discussion of the candidate's past experiences and accomplishments in network troubleshooting, performance monitoring, and incident management.
Process Step 3: Review of the candidate's technical documentation and portfolio, focusing on their ability to analyze and resolve complex technical issues, as well as their understanding of network performance metrics and optimization techniques.
Process Step 4: Final evaluation of the candidate's cultural fit, communication skills, and potential for growth within the organization.

Portfolio Review Tips:

Portfolio Tip 1: Highlight relevant projects or case studies that demonstrate the candidate's understanding of RAN technologies, network management tools, and troubleshooting skills.
Portfolio Tip 2: Include detailed documentation of network issues, resolutions, and performance metrics from past projects or experiences, showcasing the candidate's ability to analyze and resolve complex technical issues.
Portfolio Tip 3: Emphasize the candidate's problem-solving skills and commitment to continuous learning, highlighting their potential for growth and development within the organization.
Portfolio Tip 4: Tailor the portfolio to JMA Wireless' specific needs and requirements, focusing on the candidate's ability to contribute to the organization's mission of making 5G possible for critical connectivity demands.

Technical Challenge Preparation:

Challenge Preparation 1: Familiarize yourself with JMA Wireless' products and services, as well as the company's mission and values. This will help you understand the organization's goals and the role of the NOC team in achieving them.
Challenge Preparation 2: Review your past experiences and accomplishments in network troubleshooting, performance monitoring, and incident management, focusing on the skills and knowledge required for the NOC Analyst - T2 role.
Challenge Preparation 3: Practice problem-solving exercises and technical assessments to ensure you are prepared for the interview process. Focus on your ability to analyze and resolve complex technical issues, as well as your understanding of network performance metrics and optimization techniques.

📝 Enhancement Note: The interview process for the NOC Analyst - T2 role is designed to evaluate the candidate's technical skills, problem-solving abilities, and cultural fit within the organization. By preparing thoroughly and demonstrating your understanding of RAN technologies, network management tools, and the specific needs of JMA Wireless, you can position yourself for success in the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies:

Backend Technology 1: JMA Wireless' telecom network is built on a combination of proprietary and third-party technologies, including base stations, controllers, and related infrastructure.
Server Technology 2: The NOC team uses network monitoring tools and performance management platforms to proactively identify and resolve network issues. These tools may include OSS (Operations Support System) and other specialized software.
Infrastructure Tool 3: The NOC team uses various tools and resources to ensure optimal network performance and efficient problem resolution. These may include incident management platforms, collaboration tools, and customer support systems.

Development & DevOps Tools: Not applicable for this role.

📝 Enhancement Note: The technology stack for the NOC Analyst - T2 role is primarily focused on RAN technologies, network management tools, and performance management platforms. The specific technologies used may vary depending on the organization's needs and the candidate's experience.

👥 Team Culture & Values

Web Development Values:

Web Development Value 1: JMA Wireless values the proactive identification and resolution of network issues, as well as the continuous improvement of network performance and user experience.
Web Development Value 2: The organization emphasizes the importance of collaboration and effective communication within the NOC team and across internal teams, as well as with external customers and partners.
Web Development Value 3: JMA Wireless fosters a culture of continuous learning and professional development, encouraging analysts to stay up-to-date with the latest developments in RAN technologies and network management.
Web Development Value 4: The organization values innovation and creativity, encouraging analysts to think outside the box and propose creative solutions to network performance issues and challenges.

Collaboration Style:

Collaboration Approach 1: The NOC team works closely with various internal teams, such as engineering, product management, and customer support, to deliver effective solutions and maintain high-quality network services.
Collaboration Approach 2: The NOC team uses collaboration tools and platforms to facilitate communication and knowledge sharing among analysts and team members.
Collaboration Approach 3: JMA Wireless fosters a culture of mentorship and knowledge sharing, encouraging analysts to learn from one another and contribute to the organization's collective expertise in RAN technologies and network management.

📝 Enhancement Note: JMA Wireless values a collaborative and supportive work environment, fostering a culture of continuous learning, innovation, and effective communication. By working together and leveraging each other's strengths, the NOC team can ensure optimal network performance and efficient problem resolution.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Web Development Challenge 1: The NOC Analyst - T2 may face complex network performance issues and outages, requiring advanced troubleshooting skills and a deep understanding of RAN technologies and network management tools.
Web Development Challenge 2: The analyst may need to optimize network performance and capacity, requiring a strong understanding of radio network principles, including coverage, capacity planning, interference management, and performance tuning.
Web Development Challenge 3: The NOC Analyst - T2 may need to manage multiple priorities and respond quickly to network incidents and performance issues, requiring strong problem-solving skills and the ability to work effectively under pressure.
Web Development Challenge 4: The analyst may need to stay up-to-date with the latest developments in RAN technologies and network management, requiring a commitment to continuous learning and professional development.

Learning & Development Opportunities:

Learning Opportunity 1: JMA Wireless offers opportunities for learning and professional growth in a cutting-edge technological environment. The NOC Analyst - T2 can take advantage of these opportunities to expand their skillset and stay up-to-date with the latest developments in RAN technologies and network management.
Learning Opportunity 2: The NOC team fosters a culture of mentorship and knowledge sharing, encouraging analysts to learn from one another and contribute to the organization's collective expertise in RAN technologies and network management.
Learning Opportunity 3: By demonstrating strong problem-solving skills and a commitment to continuous learning, the NOC Analyst - T2 may have the opportunity to take on more complex and challenging projects, further developing their technical expertise and advancing their career within the organization.

📝 Enhancement Note: JMA Wireless offers various opportunities for learning and professional development, enabling the NOC Analyst - T2 to expand their skillset and advance their career within the organization. By taking advantage of these opportunities and demonstrating a strong commitment to continuous learning, the analyst can position themselves for success in the field of RAN technologies and network management.

💡 Interview Preparation

Technical Questions:

Technical Question 1: Describe your experience with RAN technologies and network management tools. How have you used these tools to troubleshoot network performance issues and optimize network performance?
Technical Question 2: Can you walk me through a complex network performance issue you've encountered in the past? How did you identify the root cause, and what steps did you take to resolve the issue?
Technical Question 3: How do you approach network capacity planning and optimization? Can you provide an example of a time when you had to manage network capacity and ensure optimal performance under high load?

Company & Culture Questions:

Technical Question 4: How do you stay up-to-date with the latest developments in RAN technologies and network management? Can you provide an example of a recent development that you found particularly interesting or relevant to your work?
Technical Question 5: Can you describe a time when you had to collaborate with a cross-functional team to resolve a complex network performance issue? How did you ensure effective communication and knowledge sharing among team members?
Technical Question 6: How do you approach problem-solving in a high-pressure, fast-paced environment like the NOC team? Can you provide an example of a time when you had to manage multiple priorities and respond quickly to network incidents and performance issues?

Portfolio Presentation Strategy:

Presentation Strategy 1: Highlight relevant projects or case studies that demonstrate your understanding of RAN technologies, network management tools, and troubleshooting skills.
Presentation Strategy 2: Include detailed documentation of network issues, resolutions, and performance metrics from past projects or experiences, showcasing your ability to analyze and resolve complex technical issues.
Presentation Strategy 3: Emphasize your problem-solving skills and commitment to continuous learning, highlighting your potential for growth and development within the organization.
Presentation Strategy 4: Tailor your portfolio to JMA Wireless' specific needs and requirements, focusing on your ability to contribute to the organization's mission of making 5G possible for critical connectivity demands.

📝 Enhancement Note: The interview process for the NOC Analyst - T2 role is designed to evaluate the candidate's technical skills, problem-solving abilities, and cultural fit within the organization. By preparing thoroughly and demonstrating your understanding of RAN technologies, network management tools, and the specific needs of JMA Wireless, you can position yourself for success in the interview process.

📌 Application Steps

To apply for this NOC Analyst - T2 position at JMA Wireless:

Concrete Preparation Step 1: Tailor your resume and portfolio to highlight your relevant experience in RAN technologies, network management, and troubleshooting. Focus on your problem-solving skills, commitment to continuous learning, and ability to work effectively in a fast-paced, high-pressure environment.
Concrete Preparation Step 2: Research JMA Wireless' products, services, and mission, ensuring you understand the organization's goals and the role of the NOC team in achieving them. Prepare thoughtful questions to ask during the interview process, demonstrating your interest in the company and the role.
Concrete Preparation Step 3: Practice problem-solving exercises and technical assessments to ensure you are prepared for the interview process. Focus on your ability to analyze and resolve complex technical issues, as well as your understanding of network performance metrics and optimization techniques.
Concrete Preparation Step 4: Prepare a portfolio that showcases your technical skills, problem-solving abilities, and commitment to continuous learning. Include relevant projects or case studies that demonstrate your understanding of RAN technologies, network management tools, and troubleshooting skills, as well as your ability to contribute to JMA Wireless' mission of making 5G possible for critical connectivity demands.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with JMA Wireless before making application decisions.

Analyst - NOC - T2