📍 Job Overview

Job Title: Amazon Customer Support and Operations Specialist
Company: DreamHire.com
Location: Argentina
Job Type: Remote (Full-Time)
Category: Customer Support & Operations
Date Posted: 2025-07-31
Experience Level: 2-5 years
Remote Status: Remote Solely

🚀 Role Summary

Manage Amazon Accounts: Oversee day-to-day operations, monitor policy compliance, and drive sales performance.
Customer Service: Handle inquiries, reviews, and feedback, ensuring high customer satisfaction.
Inventory Management: Forecast sales, manage inventory levels, and coordinate product shipments.
Data Analysis & Reporting: Monitor key performance metrics, optimize product listings, and analyze competitor activity.
Market Research & Strategy: Conduct market research, develop strategies to outperform competitors, and capitalize on new opportunities.

📝 Enhancement Note: This role requires a strong understanding of Amazon's platform, algorithms, and best practices, along with experience in e-commerce and managing Amazon accounts.

💻 Primary Responsibilities

Account Management: Conduct audits, monitor performance notifications, and ensure policy compliance.
Inventory & Sales Forecasting: Manage inventory levels and forecast sales needs.
Customer Support: Handle inquiries, reviews, and feedback, address negative reviews, and perform related tasks.
Listing Optimization: Optimize product listings with accurate content, images, and keywords, and monitor Best Seller Badges performance.
Data Analysis & Reporting: Monitor and analyze key performance metrics, submit reimbursement claims, and coordinate product shipments.
Market Research & Strategy: Conduct market research, analyze competitor activity, and develop strategies to improve performance.
Stay Updated: Keep up-to-date with industry trends and Amazon policies for compliance and new opportunities.

📝 Enhancement Note: This role requires strong organizational and project management skills, as well as the ability to handle multiple projects simultaneously.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).

Experience: Minimum of 2 years of experience managing Amazon accounts, with a strong understanding of Amazon's platform and e-commerce strategies.

Required Skills:

Proficient in using Amazon Seller Central, Vendor Central, and other relevant tools.
Demonstrated success in driving sales and achieving growth targets on Amazon.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Excellent communication skills with the ability to collaborate effectively across teams.
Strong organizational and project management skills.
Self-motivated and able to work independently with minimal supervision.
Proficient in Excel and PowerPoint.
Highly organized, solution-oriented, and detail-oriented.
Ability to ask questions for clarification and tenacity in problem resolution.
Can create and follow SOPs.
Ability to handle various projects simultaneously.
Excellent English reading and writing skills (C2 preferred, C1 acceptable).
Must have fast internet and own a fast computer.

Preferred Skills:

Experience with supplements or health products.
Knowledge of Shopify store management.

📝 Enhancement Note: This role requires a proactive and detail-oriented individual with a strong understanding of health and supplement products, as well as experience in e-commerce and managing Amazon accounts.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Amazon Account Management: Provide examples of successful Amazon account management, including policy compliance, sales growth, and customer satisfaction improvements.
Inventory Management: Demonstrate your ability to manage inventory levels and forecast sales needs, with examples of accurate predictions and efficient stock management.
Customer Support: Showcase your customer service skills with examples of handling inquiries, reviews, and feedback, as well as addressing negative reviews and resolving issues.
Data Analysis & Reporting: Present examples of data analysis and reporting, highlighting your ability to monitor key performance metrics, optimize product listings, and analyze competitor activity.
Market Research & Strategy: Provide examples of market research, competitor analysis, and strategy development, demonstrating your ability to improve performance and capitalize on new opportunities.

Technical Documentation:

Amazon Account Management: Document your approach to Amazon account management, including your understanding of Amazon's platform, algorithms, and best practices.
Inventory Management: Explain your inventory management techniques and how you stay updated with industry trends and Amazon policies.
Customer Support: Describe your customer service approach, including your ability to handle various projects simultaneously and resolve issues efficiently.
Data Analysis & Reporting: Detail your data analysis and reporting methods, highlighting your ability to interpret data and make data-driven decisions.
Market Research & Strategy: Outline your market research and strategy development process, demonstrating your ability to stay updated with industry trends and Amazon policies.

📝 Enhancement Note: This role requires a strong portfolio demonstrating your experience in managing Amazon accounts, with a focus on customer support, inventory management, data analysis, and market research.

💵 Compensation & Benefits

Salary Range: Negotiable (Based on experience and qualifications)

Benefits:

Holiday Paid Time Off
Paid Vacation Time Off
Work From Home

Working Hours: 40 hours per week, with flexible scheduling to accommodate time zones and project deadlines.

📝 Enhancement Note: The salary range for this role is negotiable and based on the candidate's experience and qualifications. The company offers a competitive benefits package, including holiday paid time off, paid vacation time off, and work-from-home arrangements.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and Customer Support

Company Size: Small to Medium (Based on the company's LinkedIn profile)

Founded: 2015 (Based on the company's LinkedIn profile)

Team Structure:

The team consists of customer support and operations specialists, with a focus on Amazon account management.
The role reports directly to the Operations Manager, with cross-functional collaboration with other teams, such as marketing and sales.

Development Methodology:

The company follows Agile methodologies, with a focus on continuous improvement and data-driven decision-making.
The team uses project management tools to track progress and ensure efficient communication and collaboration.

Company Website: DreamHire.com

📝 Enhancement Note: The company's culture is focused on customer support, e-commerce, and data-driven decision-making. The team is small to medium-sized, with a focus on collaboration and continuous improvement.

📈 Career & Growth Analysis

Amazon Customer Support and Operations Specialist: This role is responsible for managing Amazon accounts, ensuring policy compliance, optimizing product listings, and driving sales performance. The ideal candidate will have experience in e-commerce, particularly in managing Amazon accounts, and a strong understanding of health and supplement products.

Reporting Structure: This role reports directly to the Operations Manager, with the opportunity for growth and advancement within the company.

Technical Impact: The role has a significant impact on the company's sales performance, customer satisfaction, and overall growth. The ideal candidate will be able to drive sales growth, optimize product listings, and improve customer satisfaction through effective account management and customer support.

Growth Opportunities:

Amazon Account Management: With experience and success in managing Amazon accounts, there is the opportunity to take on additional accounts or manage a team of account managers.
Customer Support: With a strong track record in customer support, there is the opportunity to advance to a customer support manager or team lead role.
Data Analysis & Reporting: With a strong analytical mindset and the ability to interpret data, there is the opportunity to advance to a data analyst or business intelligence role.

📝 Enhancement Note: This role offers significant growth opportunities, with the potential to advance to management or specialized roles within the company.

🌐 Work Environment

Office Type: Remote (Work-from-home)

Office Location(s): Argentina (Remote)

Workspace Context:

Remote Work: The company offers a work-from-home arrangement, allowing for flexibility and a better work-life balance.
Collaboration Tools: The company uses collaboration tools to ensure efficient communication and project management.
Time Zones: The company operates in multiple time zones, with flexible scheduling to accommodate team members worldwide.

Work Schedule: The work schedule is flexible, with a focus on results and productivity. The company offers holiday paid time off and paid vacation time off.

📝 Enhancement Note: The company offers a flexible work environment, with a focus on results and productivity. The remote work arrangement allows for a better work-life balance and the opportunity to work from anywhere in Argentina.

📄 Application & Technical Interview Process

Interview Process:

Resume Review: The hiring manager will review your resume and portfolio to ensure you meet the required qualifications.
Phone Screen: A brief phone or video call to discuss your experience, qualifications, and fit for the role.
Technical Interview: A more in-depth discussion of your experience and qualifications, with a focus on your Amazon account management, customer support, and data analysis skills.
Final Interview: A meeting with the Operations Manager to discuss your fit for the role and the company's culture.

Portfolio Review Tips:

Amazon Account Management: Highlight your experience in managing Amazon accounts, with a focus on policy compliance, sales growth, and customer satisfaction improvements.
Inventory Management: Demonstrate your ability to manage inventory levels and forecast sales needs, with examples of accurate predictions and efficient stock management.
Customer Support: Showcase your customer service skills with examples of handling inquiries, reviews, and feedback, as well as addressing negative reviews and resolving issues.
Data Analysis & Reporting: Present examples of data analysis and reporting, highlighting your ability to monitor key performance metrics, optimize product listings, and analyze competitor activity.
Market Research & Strategy: Provide examples of market research, competitor analysis, and strategy development, demonstrating your ability to improve performance and capitalize on new opportunities.

Technical Challenge Preparation:

Amazon Account Management: Brush up on your knowledge of Amazon's platform, algorithms, and best practices. Familiarize yourself with Amazon Seller Central, Vendor Central, and other relevant tools.
Customer Support: Prepare examples of handling inquiries, reviews, and feedback, as well as addressing negative reviews and resolving issues. Practice your communication skills and ability to collaborate effectively across teams.
Data Analysis & Reporting: Review your data analysis and reporting methods, highlighting your ability to interpret data and make data-driven decisions. Familiarize yourself with Excel and PowerPoint.
Market Research & Strategy: Research industry trends and Amazon policies for compliance and new opportunities. Prepare examples of market research, competitor analysis, and strategy development.

ATS Keywords: Amazon, Account Management, Customer Support, Inventory Management, Data Analysis, Market Research, E-commerce, Health Products, Supplement Products, Sales Growth, Policy Compliance, Customer Satisfaction, Agile, Project Management, Collaboration, Remote Work, Work-from-home, Flexible Scheduling, Time Zones, Holiday Paid Time Off, Paid Vacation Time Off.

📝 Enhancement Note: The interview process focuses on assessing your experience and qualifications in Amazon account management, customer support, data analysis, and market research. The company is looking for a proactive and detail-oriented individual with a strong understanding of health and supplement products, as well as experience in e-commerce and managing Amazon accounts.

🛠 Technology Stack & Web Infrastructure

Amazon Platform: The company uses Amazon's platform, including Amazon Seller Central, Vendor Central, and other relevant tools, for account management, sales, and customer support.

E-commerce Platform: The company uses Shopify for managing its online store, with experience in supplements or health products being advantageous.

Collaboration Tools: The company uses project management tools to track progress and ensure efficient communication and collaboration.

Data Analysis Tools: The company uses Excel and PowerPoint for data analysis and reporting.

📝 Enhancement Note: The company's technology stack is focused on Amazon's platform, e-commerce, and data analysis. The company uses project management tools to ensure efficient communication and collaboration.

👥 Team Culture & Values

Customer Support & Operations Values:

Customer Focus: The company prioritizes customer satisfaction and ensures high-quality customer support.
Data-Driven Decisions: The company uses data to make informed decisions and drive sales growth.
Continuous Improvement: The company follows Agile methodologies, with a focus on continuous improvement and data-driven decision-making.
Collaboration: The company values collaboration and efficient communication across teams.

Collaboration Style:

Cross-Functional Integration: The company encourages collaboration between customer support, operations, marketing, and sales teams.
Code Review Culture: The company uses project management tools to track progress and ensure efficient communication and collaboration.
Knowledge Sharing: The company encourages knowledge sharing and technical mentoring to foster a culture of continuous learning.

📝 Enhancement Note: The company's culture is focused on customer support, e-commerce, and data-driven decision-making. The team is small to medium-sized, with a focus on collaboration and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Amazon Account Management: Staying up-to-date with Amazon's platform, algorithms, and best practices, as well as managing multiple accounts and ensuring policy compliance.
Customer Support: Handling a high volume of customer inquiries, reviews, and feedback, as well as addressing negative reviews and resolving issues efficiently.
Data Analysis & Reporting: Monitoring key performance metrics, optimizing product listings, and analyzing competitor activity to drive sales growth and improve performance.
Market Research & Strategy: Conducting market research, analyzing competitor activity, and developing strategies to improve performance and capitalize on new opportunities.

Learning & Development Opportunities:

Amazon Account Management: Deepen your understanding of Amazon's platform, algorithms, and best practices, as well as advanced account management techniques and strategies.
Customer Support: Improve your customer service skills, with a focus on handling high-volume inquiries, reviews, and feedback, as well as addressing negative reviews and resolving issues efficiently.
Data Analysis & Reporting: Enhance your data analysis and reporting skills, with a focus on monitoring key performance metrics, optimizing product listings, and analyzing competitor activity to drive sales growth and improve performance.
Market Research & Strategy: Develop your market research and strategy skills, with a focus on conducting market research, analyzing competitor activity, and developing strategies to improve performance and capitalize on new opportunities.

📝 Enhancement Note: This role offers significant technical challenges and learning opportunities, with the potential to advance to management or specialized roles within the company.

💡 Interview Preparation

Technical Questions:

Amazon Account Management: Discuss your experience in managing Amazon accounts, with a focus on policy compliance, sales growth, and customer satisfaction improvements.
Customer Support: Describe your customer service approach, with examples of handling inquiries, reviews, and feedback, as well as addressing negative reviews and resolving issues.
Data Analysis & Reporting: Explain your data analysis and reporting methods, highlighting your ability to interpret data and make data-driven decisions.
Market Research & Strategy: Outline your market research and strategy development process, demonstrating your ability to improve performance and capitalize on new opportunities.

Company & Culture Questions:

Company Culture: Discuss your understanding of the company's culture, with a focus on customer support, e-commerce, and data-driven decision-making.
Team Dynamics: Describe your experience working in a remote or hybrid team environment, with a focus on collaboration and communication.
Problem-Solving: Provide examples of problem-solving, with a focus on addressing challenges in Amazon account management, customer support, data analysis, and market research.

Portfolio Presentation Strategy:

Amazon Account Management: Highlight your experience in managing Amazon accounts, with a focus on policy compliance, sales growth, and customer satisfaction improvements.
Customer Support: Showcase your customer service skills with examples of handling inquiries, reviews, and feedback, as well as addressing negative reviews and resolving issues.
Data Analysis & Reporting: Present examples of data analysis and reporting, highlighting your ability to monitor key performance metrics, optimize product listings, and analyze competitor activity.
Market Research & Strategy: Provide examples of market research, competitor analysis, and strategy development, demonstrating your ability to improve performance and capitalize on new opportunities.

📝 Enhancement Note: The interview process focuses on assessing your experience and qualifications in Amazon account management, customer support, data analysis, and market research. The company is looking for a proactive and detail-oriented individual with a strong understanding of health and supplement products, as well as experience in e-commerce and managing Amazon accounts.

📌 Application Steps

To apply for this Amazon Customer Support and Operations Specialist position:

Submit Your Application: Click on the application link and submit your resume and portfolio.
Customize Your Portfolio: Tailor your portfolio to highlight your experience in Amazon account management, customer support, data analysis, and market research, with a focus on health and supplement products.
Optimize Your Resume: Highlight your experience and qualifications in Amazon account management, customer support, data analysis, and market research, with a focus on health and supplement products.
Prepare for Technical Interviews: Brush up on your knowledge of Amazon's platform, algorithms, and best practices. Familiarize yourself with Amazon Seller Central, Vendor Central, and other relevant tools. Review your data analysis and reporting methods, highlighting your ability to interpret data and make data-driven decisions. Research industry trends and Amazon policies for compliance and new opportunities.
Research the Company: Familiarize yourself with the company's culture, with a focus on customer support, e-commerce, and data-driven decision-making. Prepare for company-specific questions and technical interview challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Amazon Customer Support and Operations Specialist