📍 Job Overview

Job Title: Alumno en Práctica Data Center Customer Operations Technician
Company: Equinix
Location: Santiago, Región Metropolitana, Chile
Job Type: Part-Time, On-site
Category: DevOps Engineer, System Administrator
Date Posted: 2025-07-10
Experience Level: Entry-level (0-2 years)

🚀 Role Summary

Discover and learn data center operations as a student or recent graduate in Telecommunications, Connectivity and Networks, or related fields.
Support the customer operations team in semi-routine tasks and assist with simple maneuvers under supervision.
Contribute to the team's efforts while learning about energy efficiency and operational procedures.

📝 Enhancement Note: This role focuses on providing practical experience in data center operations, with an emphasis on customer support and energy efficiency. It is an excellent opportunity for students or recent graduates to gain hands-on experience in a real-world environment.

💻 Primary Responsibilities

Learn and Experience Data Center Operations: Familiarize yourself with data center operations and customer operations tasks.
Assist the Customer Operations Team: Support the team in semi-routine tasks and contribute to their efforts.
Perform Simple Maneuvers: Under the guidance of a supervisor, assist with simple tasks and operations within the data center.
Understand Operational Procedures: Learn and follow standard operational procedures to ensure efficient and safe data center operations.

📝 Enhancement Note: This role requires a strong willingness to learn and adapt to new environments. Successful candidates will be eager to absorb knowledge and contribute to the team's success.

🎓 Skills & Qualifications

Education: Students or recent graduates in Telecommunications, Connectivity and Networks, or related fields.

Experience: No prior experience required; this role is designed for students or recent graduates seeking practical experience.

Required Skills:

Basic understanding of telecommunications and networking principles.
Strong willingness to learn and adapt to new environments.
Ability to follow standard operational procedures.
Good communication and teamwork skills.

Preferred Skills:

Familiarity with data center environments.
Knowledge of energy efficiency practices.
Experience with customer support or operations.

📝 Enhancement Note: While not required, any prior experience in data center environments, customer support, or energy efficiency will be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Relevant Coursework: Highlight projects or assignments that demonstrate your understanding of telecommunications, networking, and data center principles.
Internship or Work Experience: If you have any prior internships or work experience in related fields, showcase the skills and knowledge you've gained.

Technical Documentation:

Resume: Tailor your resume to emphasize your relevant coursework, projects, and any prior experience in telecommunications, networking, or data center environments.
Cover Letter: Explain your interest in data center operations and customer support, and how this role aligns with your career goals.

📝 Enhancement Note: As this is an entry-level role focused on learning and experience, there are no specific portfolio requirements beyond demonstrating your relevant coursework and enthusiasm for the field.

💵 Compensation & Benefits

Salary Range: Not specified. For entry-level positions in Chile, the average monthly salary for similar roles can range from CLP 300,000 to CLP 500,000 (approximately USD 450 to USD 750).

Benefits:

On-the-Job Training: Gain practical experience in data center operations and customer support.
Equal Opportunity Employer: Equinix offers equal opportunities for all candidates, regardless of their race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or member of the family of a victim of crime or abuse, or any other status protected by applicable law.
Accommodation for Disabilities: Equinix is committed to ensuring that its employment process is open to all individuals, including those with a disability. If you need assistance or an accommodation, please let them know by completing this form: Link.

Working Hours: 40 hours per week, with the possibility of flexible scheduling to accommodate academic commitments.

📝 Enhancement Note: While the salary range is not specified, research indicates that entry-level positions in Chile typically fall within the provided range. Be sure to confirm the salary and benefits package with Equinix during the application process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Equinix is a global data center and internet exchange provider, operating over 260 data centers worldwide. They specialize in providing digital infrastructure to support the growth of the digital economy.

Company Size: Equinix is a large, global company with over 7,000 employees worldwide. As an intern, you will be part of a large, diverse team with opportunities to learn from experienced professionals.

Founded: Equinix was founded in 1998 and has since grown into a leading global provider of data center services.

Team Structure:

Data Center Operations: The data center operations team is responsible for maintaining and operating the data center infrastructure, ensuring optimal performance and availability.
Customer Operations: The customer operations team manages customer interactions, support, and service level agreements (SLAs).
Cross-functional Collaboration: Equinix fosters a collaborative environment, encouraging teamwork and communication between various departments, including sales, marketing, and engineering.

Development Methodology:

On-the-Job Training: As an intern, you will learn through hands-on experience, working alongside experienced team members and supervisors.
Standard Operational Procedures: Equinix follows established operational procedures to ensure efficient and safe data center operations. You will learn and follow these procedures as part of your role.
Continuous Learning: Equinix encourages continuous learning and professional development. As an intern, you will have the opportunity to learn new skills and gain valuable experience in the data center industry.

Company Website: Equinix

📝 Enhancement Note: Equinix's global presence and large team size offer interns a unique opportunity to learn from experienced professionals and gain exposure to diverse projects and initiatives.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level position focused on learning and experience. As an intern, you will have the opportunity to gain practical knowledge of data center operations and customer support.

Reporting Structure: As an intern, you will report directly to your supervisor within the data center operations or customer operations team.

Technical Impact: In this role, you will contribute to the team's efforts by assisting with semi-routine tasks and supporting data center operations. Your work will directly impact the smooth operation of the data center and the quality of service provided to customers.

Growth Opportunities:

Learn and Gain Experience: As an intern, you will have the opportunity to learn from experienced professionals and gain practical experience in data center operations and customer support.
Develop Technical Skills: By working alongside experienced team members, you will have the opportunity to develop your technical skills and gain a better understanding of data center infrastructure and operations.
Explore Career Paths: As you learn and gain experience, you may discover new career paths and opportunities within Equinix or the broader data center industry.

📝 Enhancement Note: This role offers a unique opportunity for students or recent graduates to gain practical experience in data center operations and customer support, setting a strong foundation for future career growth in the industry.

🌐 Work Environment

Office Type: Equinix's data centers are industrial facilities designed to house and protect critical IT infrastructure. As an intern, you will work in a data center environment, which is typically clean, climate-controlled, and secure.

Office Location(s): Santiago, Chile

Workspace Context:

Data Center Environment: Data centers are designed to provide optimal conditions for IT equipment, with strict temperature, humidity, and air quality controls. As an intern, you will work in this controlled environment, ensuring that you follow proper procedures and protocols to maintain the data center's integrity.
Team Interaction: As an intern, you will work closely with the data center operations and customer operations teams. You will have the opportunity to collaborate with team members, learn from their expertise, and contribute to the team's success.
Training and Development: Equinix is committed to providing interns with a supportive and engaging work environment that fosters learning and growth. You will have access to training resources and experienced team members who can help you develop your skills and knowledge.

Work Schedule: As a part-time intern, you will work up to 40 hours per week, with the possibility of flexible scheduling to accommodate academic commitments. Your work schedule will be determined in collaboration with your supervisor and may include shifts during evenings, weekends, or holidays, depending on the data center's operational needs.

📝 Enhancement Note: Working in a data center environment requires a strong attention to detail, a commitment to following established procedures, and a willingness to learn and adapt to new situations. Interns should be prepared to work in a controlled, secure environment and collaborate effectively with team members.

📄 Application & Technical Interview Process

Interview Process:

Resume Review: Equinix will review your resume to ensure that you meet the minimum qualifications for the internship.
Phone or Video Screen: If your resume meets the qualifications, you will be invited for a phone or video screen to discuss your interest in the role and assess your communication and teamwork skills.
On-site or Virtual Tour: As part of the interview process, you may be invited to take a tour of the data center facility to learn more about the environment and operations.
Final Decision: After the interview process, Equinix will make a final decision regarding your candidacy for the internship.

Portfolio Review Tips:

Highlight Relevant Coursework: Showcase projects or assignments that demonstrate your understanding of telecommunications, networking, and data center principles.
Demonstrate Enthusiasm: Express your excitement for the opportunity to learn and gain experience in data center operations and customer support.
Prepare for Behavioral Questions: Be prepared to discuss your problem-solving skills, teamwork, and adaptability in the context of data center operations and customer support.

Technical Challenge Preparation:

Learn About Data Center Operations: Familiarize yourself with data center operations, including the principles of energy efficiency, server management, and customer support.
Understand Standard Operational Procedures: Review Equinix's standard operational procedures for data center operations and customer support to ensure that you are prepared to follow established guidelines.
Practice Problem-Solving Scenarios: Prepare for problem-solving scenarios that may arise in data center operations and customer support, focusing on your ability to think critically and collaborate with team members to find solutions.

ATS Keywords: (See the comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category, below)

📝 Enhancement Note: As this role is focused on learning and experience, the interview process will prioritize assessing your willingness to learn, adaptability, and communication skills. Be prepared to discuss your interest in data center operations and customer support, as well as your relevant coursework and any prior experience in related fields.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

None specified: As this role focuses on data center operations and customer support, there are no frontend technologies required.

Backend & Server Technologies:

Data Center Infrastructure: Familiarize yourself with data center infrastructure, including server management, energy efficiency, and cooling systems.
Customer Support Tools: Equinix may use various tools and platforms to manage customer interactions and support, such as ticketing systems, customer relationship management (CRM) software, and remote monitoring tools.

Development & DevOps Tools:

None specified: As this role focuses on data center operations and customer support, there are no development or DevOps tools required.

📝 Enhancement Note: While this role does not require specific technical skills or tools, a strong willingness to learn and adapt to new environments will be essential for success. Familiarize yourself with data center operations, customer support principles, and Equinix's standard operational procedures to ensure a smooth transition into the role.

👥 Team Culture & Values

Web Development Values:

None specified: As this role focuses on data center operations and customer support, there are no web development values required.

Collaboration Style:

Teamwork and Communication: Equinix fosters a collaborative environment, encouraging teamwork and communication between various departments, including sales, marketing, and engineering.
Knowledge Sharing: Equinix encourages continuous learning and professional development. As an intern, you will have the opportunity to learn from experienced professionals and contribute to the team's success through knowledge sharing and collaboration.

📝 Enhancement Note: As an intern, you will be an integral part of the data center operations and customer support teams. Your willingness to learn, adapt, and collaborate with team members will be crucial to your success in this role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Data Center Operations: Familiarize yourself with data center operations, including server management, energy efficiency, and cooling systems. Be prepared to learn and adapt to new situations and procedures.
Customer Support: Develop your customer support skills by assisting with semi-routine tasks and supporting the customer operations team. Be prepared to handle customer inquiries and troubleshoot issues under the guidance of experienced team members.

Learning & Development Opportunities:

On-the-Job Training: As an intern, you will learn through hands-on experience, working alongside experienced team members and supervisors. This will provide you with valuable insights into data center operations, customer support, and energy efficiency.
Continuous Learning: Equinix encourages continuous learning and professional development. As an intern, you will have the opportunity to learn new skills and gain valuable experience in the data center industry.

📝 Enhancement Note: This role offers a unique opportunity for students or recent graduates to gain practical experience in data center operations and customer support. By embracing challenges and seeking learning opportunities, you can develop your skills and knowledge in this dynamic and growing field.

💡 Interview Preparation

Technical Questions:

Data Center Operations: Be prepared to discuss your understanding of data center operations, including server management, energy efficiency, and cooling systems. Demonstrate your willingness to learn and adapt to new situations and procedures.
Customer Support: Prepare for questions related to customer support, such as handling customer inquiries, troubleshooting issues, and maintaining customer satisfaction. Be prepared to discuss your problem-solving skills and teamwork in the context of customer support.
Behavioral Questions: Prepare for behavioral questions that assess your willingness to learn, adaptability, and communication skills. Be ready to discuss your interest in data center operations and customer support, as well as your relevant coursework and any prior experience in related fields.

Company & Culture Questions:

Equinix's Mission and Values: Familiarize yourself with Equinix's mission and values, and be prepared to discuss how your personal values align with the company's culture.
Data Center Operations: Prepare for questions related to data center operations, including energy efficiency, server management, and cooling systems. Demonstrate your understanding of the data center environment and your commitment to maintaining its integrity.
Customer Support: Prepare for questions related to customer support, such as handling customer inquiries, troubleshooting issues, and maintaining customer satisfaction. Be prepared to discuss your problem-solving skills and teamwork in the context of customer support.

Portfolio Presentation Strategy:

Highlight Relevant Coursework: Showcase projects or assignments that demonstrate your understanding of telecommunications, networking, and data center principles. Explain how your coursework has prepared you for a role in data center operations and customer support.
Demonstrate Enthusiasm: Express your excitement for the opportunity to learn and gain experience in data center operations and customer support. Discuss your long-term career goals and how this internship fits into your plans.
Prepare for Behavioral Questions: Be prepared to discuss your problem-solving skills, teamwork, and adaptability in the context of data center operations and customer support. Provide specific examples of how you have overcome challenges and collaborated with team members in the past.

📝 Enhancement Note: As an intern, you will be an integral part of the data center operations and customer support teams. Your willingness to learn, adapt, and collaborate with team members will be crucial to your success in this role. Prepare for technical and behavioral questions that assess your skills and commitment to data center operations and customer support.

📌 Application Steps

To apply for this data center customer operations technician internship at Equinix:

Submit Your Application: Click on the application link provided in the job listing to submit your resume and cover letter.
Prepare Your Portfolio: Tailor your portfolio to emphasize your relevant coursework, projects, and any prior experience in telecommunications, networking, or data center environments.
Research Equinix: Familiarize yourself with Equinix's mission, values, and data center operations. Prepare for company-specific questions and discuss how your personal values align with Equinix's culture.
Prepare for the Interview: Review the interview process and prepare for technical and behavioral questions related to data center operations and customer support. Practice problem-solving scenarios and develop your communication skills to ensure a successful interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to data center operations, customer support, and energy efficiency roles.
Include data center infrastructure, server management, and energy efficiency principles throughout the description.
Emphasize customer support skills, problem-solving, and teamwork in the context of data center operations.
Address energy efficiency, server management, and cooling systems in the technology stack and interview preparation sections.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information only.
Only include Enhancement Notes when making significant inferences about data center operations, customer support, or energy efficiency principles.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute data center operations, customer support, and energy efficiency keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and data center operations specialization.

Industry Expertise:

Include specific data center infrastructure, server platforms, and energy efficiency tools relevant to the role.
Address data center operations career progression paths and technical leadership opportunities in the industry.
Provide tactical advice for data center operations and customer support portfolio development, live demonstrations, and project case studies.
Include data center operations-specific interview preparation and coding challenge guidance.
Emphasize energy efficiency, server management, and cooling systems in the context of data center operations and customer support.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use data center operations, customer support, and energy efficiency industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to data center operations professionals.
Provide actionable insights that give data center operations candidates a competitive advantage.
Focus on data center operations team culture, cross-functional collaboration, and user impact measurement in the context of customer support.

Technical Focus & Portfolio Emphasis:

Emphasize data center operations best practices, server management, and energy efficiency principles throughout the description.
Include specific portfolio requirements tailored to the data center operations discipline and role level.
Address energy efficiency, server management, and cooling systems in the context of data center operations and customer support.
Focus on problem-solving methods, performance optimization, and scalable data center architecture.
Include technical presentation skills and stakeholder communication for data center operations and customer support.

Avoid:

Generic business jargon not relevant to data center operations, customer support, or energy efficiency roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific data center operations or customer support role.
Marketing language unrelated to data center operations, customer support, or energy efficiency.

Generate comprehensive, data center operations-focused content that serves as a valuable resource for students or recent graduates seeking practical experience in data center operations and customer support.

Alumno en Practica Data Center Customer Operations Technician