📍 Job Overview

• Job Title: Agent Database Administrator 3
• Company: Western Union
• Location: Vilnius, Lithuania
• Job Type: Full-Time
• Category: Data Administration
• Date Posted: 2025-05-12
• Experience Level: 2-5 years
• Remote Status: On-site/Hybrid (3 days in the office)

🚀 Role Summary

• Key Responsibilities: Maintain and support global Agent enrolment process, conduct AML checks, and ensure compliance with regulatory requirements.
• Key Skills: Operations, Compliance, Communication, Attention to Detail, Analytical Thinking, Problem-Solving, Decision-Making, Customer Orientation, Proactive Approach, Adaptability, IT Literacy.

💻 Primary Responsibilities

• Agent Enrolment & Compliance:
  • Conduct checks, including AML compliance, on prospective agents.
  • Assist through the full AML cycle by identifying areas of improvement in agents’ enrolment packages and providing feedback to business on these agents.
  • Review controls to ensure they follow correct procedures and assist in providing improvement to our compliance processes here at Western Union.

🎓 Skills & Qualifications

Education: University degree or equivalent experience.

Experience: 2-5 years of experience in Operations or Compliance is preferable.

Required Skills:

• Excellent written and verbal communication skills.
• Good attention to detail.
• Analytical thinking and problem-solving skills.
• Strong decision-making skills and a sense of responsibility.
• Customer-oriented and proactive mentality approach.
• Ability to prioritize and adapt to changing processes.
• General IT literacy.

Preferred Skills:

• Knowledge of additional languages.

📊 Web Portfolio & Project Requirements (N/A - Not Applicable for this role)

💵 Compensation & Benefits

Salary Range: The monthly gross base salary range is 1,400 – 2,058 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills, and competencies.

Benefits:

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• Free Fitness facilities
• Volunteering activities
• Referral program
• Relocation Buddy support upon request

Working Hours: 40 hours per week, with a Hybrid work model requiring a minimum of 3 days in the office.

🎯 Team & Company Context

Industry: Financial Services

Company Size: Large (8,000+ employees)

Founded: 1851

Team Structure:

• Agent Services Operations team, partnering with all areas of agent implementation and other globally based functional units.
• Dynamic, multi-faced team responsible for maintaining the quality of data and delivering reporting to regulators.

Development Methodology:

• Agile methodologies, focusing on continuous improvement and collaboration.

Company Website: Western Union Careers

📈 Career & Growth Analysis

Role Level: Mid-level, with opportunities for career progression within the Compliance and Operations departments.

Reporting Structure: Reports directly to the Agent Services Operations team, collaborating with various global functional units.

Technical Impact: Ensures the accuracy and completeness of Agent data, supporting the global enrolment process and regulatory compliance.

Growth Opportunities:

• Career progression within the Compliance and Operations departments.
• Opportunities to work on cross-functional projects and gain exposure to different aspects of the business.
• Potential to develop expertise in specific areas of compliance or operations.

🌐 Work Environment

Office Type: Hybrid, with a minimum of 3 days in the office.

Office Location(s): Vilnius, Lithuania

Workspace Context:

• Collaborative workspace with a diverse team of professionals.
• Access to free fitness facilities.
• Opportunities for volunteering activities and community involvement.

Work Schedule: Standard business hours, with flexibility for project deadlines and maintenance windows.

📄 Application & Technical Interview Process

Interview Process:

1. Online application submission.
2. Phone or video screening to assess communication skills and cultural fit.
3. In-depth interview with the hiring manager to discuss role-specific responsibilities and company culture.
4. Final interview with the team to evaluate problem-solving skills and team dynamics.

ATS Keywords:

• Operations
• Compliance
• AML
• Agent enrolment
• Data quality
• Regulatory compliance
• Decision-making
• Problem-solving
• Communication skills
• Attention to detail
• Analytical thinking
• Customer orientation
• Proactive approach

🛠 Technology Stack & Web Infrastructure (N/A - Not Applicable for this role)

👥 Team Culture & Values

Western Union Values:

• Customer-centric approach
• Collaboration and teamwork
• Continuous learning and improvement
• Responsibility and accountability
• Diversity and inclusion

Collaboration Style:

• Cross-functional collaboration with various global functional units.
• Regular team meetings and check-ins to maintain data quality and compliance.
• Open communication and feedback culture.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Staying up-to-date with changing regulatory requirements and industry best practices.
• Ensuring data accuracy and completeness in a global environment.
• Collaborating effectively with diverse teams across different time zones.

Learning & Development Opportunities:

• Training and development opportunities to enhance compliance and operations skills.
• Exposure to cross-functional projects and global teams.
• Opportunities to contribute to process improvement initiatives.

💡 Interview Preparation

Technical Questions:

• Prepare examples of your experience in conducting AML checks and ensuring regulatory compliance.
• Demonstrate your ability to analyze data and identify trends or areas of improvement.
• Showcase your problem-solving skills and decision-making abilities.

Company & Culture Questions:

• Research Western Union's mission, values, and global presence.
• Prepare questions to ask the interviewer about the team, company culture, and growth opportunities.

Portfolio Presentation Strategy (N/A - Not Applicable for this role)

📌 Application Steps

To apply for this Agent Database Administrator 3 position:

1. Submit your application through the application link.
2. Tailor your resume to highlight your relevant experience in Operations, Compliance, and data management.
3. Prepare for interviews by researching Western Union's company culture and practicing your problem-solving and decision-making skills.
4. Be ready to discuss your experience with AML checks, data quality, and regulatory compliance.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.