Agent Database Administrator 2 at Western Union

📍 Job Overview

Job Title: Agent Database Administrator 2
Company: Western Union
Location: Vilnius, Lithuania
Job Type: Hybrid (3 office days per week)
Category: Database Administration
Date Posted: June 27, 2025
Experience Level: Entry to Mid-Level (0-2 years)
Remote Status: On-site (Hybrid)

🚀 Role Summary

Maintain and update data in multiple Western Union databases for Agent accounts and network support
Collaborate with various teams and departments to ensure data accuracy and timeliness
Validate and execute Agent contracts and maintenance requests
Handle complex escalations and create ad-hoc reports for business partners and senior management

📝 Enhancement Note: This role requires strong analytical and problem-solving skills, as well as attention to detail, to ensure accurate and efficient data management in a fast-paced environment.

💻 Primary Responsibilities

Database Management: Create, activate, and maintain Agent accounts in multiple Western Union databases
Agent Network Support: Provide back-office support to Salespeople and other departments to ensure Agent network functionality
Contract Validation: Validate and execute Agent contracts and maintenance requests according to legal requirements and money service license holder guidelines
Escalation Handling: Handle and resolve complex escalations from business partners and teammates
Reporting: Create ad-hoc reports for business partners, senior management, and other departments as needed

📝 Enhancement Note: This role involves working with various teams and departments, requiring strong communication and collaboration skills to ensure effective data management and support.

🎓 Skills & Qualifications

Education: A university or college degree would be an advantage, but not required

Experience: Previous experience in Operations or Compliance would be an advantage, but not required

Required Skills:

Fluency in English, both verbal and written
Strong analytical, investigation, and problem-solving skills
Attentiveness to detail
Time management and organizational skills
Collaboration and teamwork skills
Comfortable working in a fast-paced, highly structured, deadline-driven environment

Preferred Skills:

Advanced knowledge of MS Excel and big data management tools
Knowledge of Western Union Agent enrollment and maintenance processes
Knowledge of AS400, WUAMS, IBIS, Sales Force, and/or SharePoint databases, ARC+, WU Shop, Voyager, Macros, and Mass Loads
Fluency in additional languages such as French, Spanish, German, Italian, or other languages

📝 Enhancement Note: While not required, previous experience in Operations or Compliance, as well as knowledge of Western Union processes and databases, would be beneficial for success in this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The monthly gross base salary range is 1,241 – 1,825 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary based on the candidate's qualifications, skills, and competencies.

Benefits:

Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Relocation Buddy support upon request

Working Hours: Full-time, 40 hours per week, with a flexible hybrid work arrangement (3 office days per week)

📝 Enhancement Note: Salary and benefits are competitive and tailored to the Lithuanian market, with a focus on work-life balance and employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Medium to Large (8,000+ employees globally)

Founded: 1851

Team Structure:

Operations team, focusing on Agent implementation, maintenance, and data management
Cross-functional collaboration with various departments, including Sales, Legal, and Compliance
Global team with diverse backgrounds and perspectives

Development Methodology:

Agile methodologies, focusing on collaboration, continuous improvement, and data-driven decision-making
Regular team meetings and check-ins to ensure effective communication and progress tracking

Company Website: Western Union

📝 Enhancement Note: Western Union values in-person collaboration, learning, and ideation whenever possible, fostering a culture of innovation and continuous improvement.

📈 Career & Growth Analysis

Database Administration Career Level: This role is an entry to mid-level position within the Database Administration career path, focusing on data management, accuracy, and timeliness for Agent accounts and networks.

Reporting Structure: This role reports to the Operations team lead and collaborates with various teams and departments across Western Union.

Technical Impact: The Agent Database Administrator 2 plays a crucial role in maintaining accurate and up-to-date data in multiple Western Union databases, ensuring the smooth operation of Agent networks and supporting various teams and departments.

Growth Opportunities:

Career Progression: With strong performance and demonstrated skills, there may be opportunities to advance to senior or specialist roles within the Database Administration or Operations teams.
Technical Skill Development: Western Union offers access to best-in-class development platforms, allowing employees to expand their skills and knowledge in data management, analysis, and related technologies.
Leadership Development: As employees grow within the organization, they may have the opportunity to develop leadership skills through mentoring, coaching, and management training programs.

📝 Enhancement Note: Western Union's global presence and diverse teams offer numerous opportunities for career growth, skill development, and exposure to various aspects of the financial services industry.

🌐 Work Environment

Office Type: Hybrid work environment, with a minimum of three office days per week

Office Location(s): Vilnius, Lithuania

Workspace Context:

Collaborative Workspace: Western Union's offices are designed to foster collaboration and communication, with open workspaces, meeting rooms, and breakout areas.
Technology & Tools: Employees have access to modern hardware, software, and tools to perform their jobs effectively, including advanced data management and analysis platforms.
Team Interaction: The hybrid work arrangement encourages face-to-face interaction and collaboration among team members, promoting knowledge sharing and idea generation.

Work Schedule: Full-time, 40 hours per week, with a flexible hybrid work arrangement (3 office days per week)

📝 Enhancement Note: Western Union's hybrid work model balances the benefits of in-person collaboration with the flexibility of remote work, supporting employee productivity, well-being, and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, motivation, and cultural fit
Technical Assessment: A practical test or case study to evaluate analytical, problem-solving, and data management skills
Behavioral Interview: A structured interview focusing on past experiences, achievements, and career aspirations
Final Interview: A meeting with the hiring manager or team lead to discuss the role, team dynamics, and company culture

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Brush up on data management, analysis, and problem-solving skills
Familiarize yourself with Western Union's processes, products, and services
Prepare questions to ask the interviewer about the role, team, and company

ATS Keywords: (N/A for this role)

📝 Enhancement Note: Western Union's interview process is designed to assess candidates' skills, cultural fit, and potential for growth within the organization, with a focus on data management, analysis, and problem-solving.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Western Union Values:

Customer-Centric: Focus on understanding and meeting the needs of our customers and business partners
Collaboration: Work together to achieve common goals and drive success
Integrity: Act with honesty, transparency, and accountability in all our actions
Innovation: Embrace change and continuously improve our products, services, and processes
Respect: Value the unique perspectives and contributions of our diverse global team

Collaboration Style:

Cross-Functional Collaboration: Western Union's teams work closely together to ensure effective data management, support, and analysis across various departments and functions.
Knowledge Sharing: Encourage the sharing of knowledge, skills, and best practices to drive continuous learning and improvement.
Mentoring & Coaching: Foster a culture of mentoring and coaching to support the growth and development of team members.

📝 Enhancement Note: Western Union's values and collaboration style emphasize customer focus, teamwork, and continuous improvement, creating a supportive and inclusive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Data Management: Ensure accurate and efficient data management in a fast-paced, dynamic environment
Process Improvement: Continuously identify and implement improvements to data management processes and workflows
Stakeholder Management: Effectively manage relationships with various teams and departments to ensure data accuracy, timeliness, and relevance

Learning & Development Opportunities:

Technical Skill Development: Expand your knowledge and skills in data management, analysis, and related technologies through Western Union's best-in-class development platforms and resources.
Career Progression: Demonstrate strong performance and a commitment to continuous learning to advance to senior or specialist roles within the Database Administration or Operations teams.
Leadership Development: Develop leadership skills through mentoring, coaching, and management training programs as you grow within the organization.

📝 Enhancement Note: Western Union's global presence, diverse teams, and commitment to employee growth offer numerous opportunities for technical skill development, career progression, and leadership development.

💡 Interview Preparation

Technical Questions:

Data Management: Describe your experience with data management, analysis, and problem-solving in previous roles
Process Improvement: Discuss your approach to identifying and implementing improvements to data management processes and workflows
Stakeholder Management: Share examples of effective communication and collaboration with various teams and departments to ensure data accuracy, timeliness, and relevance

Company & Culture Questions:

Western Union's Mission & Values: Explain how you align with Western Union's mission and values, and how you would contribute to the company's success
Team Dynamics: Describe your preferred working style and how you would collaborate with team members in a hybrid work environment
Career Growth: Discuss your long-term career goals and how this role would support your professional development

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: Western Union's interview process focuses on assessing candidates' skills, cultural fit, and potential for growth within the organization, with a strong emphasis on data management, analysis, and problem-solving.

📌 Application Steps

To apply for this Agent Database Administrator 2 position:

Submit your application through the application link provided
Review and update your resume, highlighting relevant skills and experiences in data management, analysis, and problem-solving
Prepare for the phone/video screen, technical assessment, behavioral interview, and final interview by researching Western Union's processes, products, and services, and practicing common interview questions and answers
Prepare questions to ask the interviewer about the role, team, and company to demonstrate your interest and engagement

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Agent Database Administrator 2