📍 Job Overview

• Job Title: Agent Database Administrator 2
• Company: Western Union
• Location: Vilnius, Lithuania
• Job Type: Full-Time
• Category: Database Administrator, Operations
• Date Posted: June 20, 2025
• Experience Level: Entry to Mid-Level
• Remote Status: Hybrid (3 days on-site)

🚀 Role Summary

• Maintain and update data in multiple Western Union databases for Agent accounts.
• Provide critical control indicators and support the Agent enrollment process.
• Collaborate with various departments and resolve complex escalations.
• Create ad-hoc reports for business partners and senior management.

💻 Primary Responsibilities

• Database Management: Create, activate, and maintain Agent accounts in multiple databases.
• Data Validation: Validate and execute Agent contracts and maintenance requests for completeness and accuracy.
• Reporting: Generate ad-hoc reports for business partners, senior management, and other departments.
• Escalation Handling: Handle and resolve complex escalations from business partners and teammates.
• Back-Office Support: Provide back-office support to salespeople in the field and other Western Union departments.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Finance, or IT) or equivalent experience.

Experience: Proven experience in operations, compliance, or a related field. Familiarity with Western Union Agent enrollment and maintenance processes is a plus.

Required Skills:

• Fluency in English (verbal and written)
• Strong analytical, investigation, and problem-solving skills
• Attentiveness to detail
• Time management and organizational skills
• Collaboration and teamwork skills
• Comfortable working in a fast-paced, highly structured, deadline-driven environment
• Advanced knowledge of MS Excel and big data management tools (e.g., AS400, WUAMS, IBIS, Sales Force, SharePoint)

Preferred Skills:

• Fluency in additional languages (e.g., French, Spanish, German, Italian)
• Knowledge of ARC+, WU Shop, Voyager, Macros, and Mass Loads
• University/College degree

📊 Web Portfolio & Project Requirements (N/A - Database Administrator Role)

💵 Compensation & Benefits

Salary Range: The monthly gross base salary range is 1,241 – 1,825 EUR. Actual salaries will vary based on candidate's qualifications, skills, and competencies.

Benefits:

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• Free Fitness facilities
• Volunteering activities
• Referral program
• Relocation Buddy support (upon request)

🎯 Team & Company Context

Company Culture: Western Union is a globally diverse organization committed to moving money for better. They offer a dynamic, multi-faced team environment with opportunities for growth and development.

Team Structure: The Agent Database Administrator 2 will work in the operations team, collaborating with various departments and business partners.

Development Methodology: Western Union uses a structured, deadline-driven approach to maintain the quality of data and deliver reporting to regulators with high accuracy, timeliness, and integrity.

Company Website: Western Union Careers

📈 Career & Growth Analysis

Database Administrator Career Level: This role is suitable for entry to mid-level database administrators looking to gain experience in a global financial services company.

Reporting Structure: The Agent Database Administrator 2 will report to the Operations Manager or a similar role within the organization.

Technical Impact: This role has a significant impact on data accuracy, timeliness, and integrity, ensuring that Western Union's Agent network operates efficiently and complies with regulatory requirements.

Growth Opportunities:

• Develop advanced data management skills and gain experience in a global organization.
• Learn about Western Union's Agent enrollment and maintenance processes.
• Collaborate with various departments and business partners to expand professional network.
• Pursue career progression opportunities within the operations team or other departments.

🌐 Work Environment

Office Type: Western Union's hybrid work model allows employees to divide their time between working from home and working from an office location, with an expectation of working from the office a minimum of three days a week.

Office Location(s): Vilnius, Lithuania

Workspace Context:

• Collaborative work environment with opportunities to interact with various departments and business partners.
• Access to necessary tools and resources for database management and reporting.
• Opportunities for professional development and growth within the organization.

Work Schedule: Full-time position with a standard workweek of 40 hours, Monday to Friday. The role may require working additional hours to meet deadlines or resolve escalations.

📄 Application & Technical Interview Process

Interview Process:

1. Online application review and initial screening.
2. Phone or video call with the hiring manager to discuss the role and assess cultural fit.
3. In-person or virtual interview with the operations team to evaluate technical skills and problem-solving abilities.
4. Final interview with the hiring manager or a senior team member to discuss career aspirations and make a hiring decision.

ATS Keywords: Database Administrator, Operations, Compliance, Data Management, MS Excel, Big Data, AS400, WUAMS, IBIS, Sales Force, SharePoint, Agent Enrollment, Maintenance, Reporting, Problem-Solving, Teamwork, Collaboration

🛠 Technology Stack & Web Infrastructure (N/A - Database Administrator Role)

👥 Team Culture & Values

Western Union Values:

• Customer-centric approach
• Collaboration and teamwork
• Integrity and accountability
• Respect and inclusion
• Innovation and continuous learning

Collaboration Style:

• Cross-functional integration between operations, sales, and other departments.
• Regular team meetings and knowledge-sharing sessions.
• Supportive work environment that encourages professional growth and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Maintaining data accuracy, timeliness, and integrity in multiple databases.
• Resolving complex escalations from business partners and teammates.
• Creating and activating Agent accounts efficiently and effectively.
• Adapting to changes in Western Union's Agent enrollment and maintenance processes.

Learning & Development Opportunities:

• Gain experience in a global financial services company.
• Develop advanced data management skills and knowledge of Western Union's systems and processes.
• Collaborate with various departments and business partners to expand professional network.
• Pursue career progression opportunities within the operations team or other departments.

💡 Interview Preparation

Technical Questions:

• Describe your experience with database management and data validation.
• How do you ensure data accuracy, timeliness, and integrity in multiple databases?
• Can you walk us through a complex escalation you've handled in the past and how you resolved it?
• How do you create and activate Agent accounts efficiently and effectively?
• Can you discuss your experience with big data management tools and MS Excel?

Company & Culture Questions:

• Why are you interested in working for Western Union, and what do you know about our company and culture?
• How do you approach collaboration and teamwork in a dynamic, multi-faced team environment?
• Can you describe a time when you had to adapt to a significant change in a process or system, and how you handled it?

Portfolio Presentation Strategy:

• N/A - Database Administrator Role

📌 Application Steps

To apply for this Agent Database Administrator 2 position:

1. Submit your application through the Western Union Careers website.
2. Tailor your resume to highlight relevant experience in operations, compliance, or a related field.
3. Prepare for interviews by researching Western Union's company culture, values, and business operations.
4. Practice common database administrator interview questions and brush up on your technical skills.
5. Be ready to discuss your career aspirations and how this role fits into your long-term professional goals.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions about database administrator roles in a global financial services company. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Database Administrator-Specific Focus:

• Tailor every section specifically to database administrator roles in a global financial services company.
• Include database management, data validation, and reporting responsibilities.
• Emphasize experience in operations, compliance, or a related field, as well as strong analytical, problem-solving, and organizational skills.
• Address the hybrid work model and the expectation to work from the office a minimum of three days a week.
• Highlight the opportunity to gain experience in a global organization and collaborate with various departments and business partners.

Quality Standards:

• Ensure no content overlap between sections - each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about database administrator roles, with clear reasoning based on industry standards and available information.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute database administrator and operations-related keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and database administrator specialization.

Industry Expertise:

• Include specific database management tools, big data management tools, and other relevant technologies used in the role.
• Address the unique challenges and growth opportunities faced by database administrators in a global financial services company.
• Provide tactical advice for database administrator interviews, focusing on technical skills, problem-solving abilities, and cultural fit.
• Emphasize the importance of data accuracy, timeliness, and integrity in maintaining Western Union's Agent network.
• Include specific portfolio requirements tailored to database administrator roles, if applicable.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use database administrator and operations industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to database administrators in a global financial services company.
• Provide actionable insights that give database administrator candidates a competitive advantage.
• Focus on Western Union's company culture, collaboration style, and values.

Database Administrator-Specific Challenges & Growth Opportunities:

• Maintaining data accuracy, timeliness, and integrity in multiple databases.
• Resolving complex escalations from business partners and teammates.
• Creating and activating Agent accounts efficiently and effectively.
• Adapting to changes in Western Union's Agent enrollment and maintenance processes.
• Developing advanced data management skills and knowledge of Western Union's systems and processes.
• Collaborating with various departments and business partners to expand professional network.
• Pursuing career progression opportunities within the operations team or other departments.

Interview Preparation:

• Technical Questions: Database management, data validation, big data management tools, MS Excel, complex escalation resolution, Agent account creation and activation.
• Company & Culture Questions: Western Union's company culture, values, business operations, collaboration, and teamwork in a dynamic, multi-faced team environment.
• Portfolio Presentation Strategy: N/A - Database Administrator Role.