📍 Job Overview

Job Title: Account Executive, Service Cloud
Company: Salesforce
Location: Tokyo, Tōkyō, Japan
Job Type: On-site
Category: Sales
Date Posted: 2025-06-18
Experience Level: 5-10 years

🚀 Role Summary

Drive Service Cloud expansion within enterprise clients (2000+ employees) by collaborating with cross-functional teams and closing deals as a trusted advisor.
Leverage deep product expertise to match Service Cloud solutions with client needs and provide tailored, value-driven proposals.
Develop and execute sales strategies for assigned accounts, focusing on business growth and customer success.
Work closely with Account Executives, Marketing, Inside Sales, Channel Sales, and Partner teams to achieve sales targets.

📝 Enhancement Note: This role requires a strong understanding of enterprise-level business processes and a proven track record in selling enterprise applications. The ability to build and maintain strong client relationships is crucial for success in this position.

💻 Primary Responsibilities

Develop and execute sales strategies for assigned enterprise accounts, focusing on Service Cloud expansion.
Collaborate with cross-functional teams to create tailored, value-driven proposals that address client needs.
Act as a trusted advisor to clients, providing expert guidance on Service Cloud solutions and their benefits.
Visit clients to understand their business needs, provide demos, and negotiate contracts.
Manage the sales pipeline and forecast sales performance accurately.
Maintain a deep understanding of the Service Cloud product suite and keep up-to-date with new features and releases.

📝 Enhancement Note: Success in this role requires exceptional communication skills, strong business acumen, and the ability to build effective relationships with clients and internal stakeholders.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Proven track record in enterprise application sales, with a focus on customer management at the executive level.

Required Skills:

Proven sales experience in enterprise applications
Strong customer management skills, with experience working with C-level executives
Excellent communication and presentation skills
Strong business development skills
Experience with CRM systems
Ability to work collaboratively with cross-functional teams
Fluent in Japanese and English

Preferred Skills:

Experience as an IT solutions evangelist
Strong problem-solving skills
Ability to develop and execute sales strategies
Familiarity with Salesforce products and services

📊 Web Portfolio & Project Requirements (N/A)

💵 Compensation & Benefits

Salary Range: ¥8,000,000 - ¥12,000,000 per year (based on experience and performance)

Benefits:

Competitive health, dental, and vision insurance plans
Retirement savings plan with company match
Generous time off and leave policies
Employee stock purchase plan
Employee discounts on Salesforce products and services
Opportunities for professional development and career growth

Working Hours: Full-time, Monday-Friday, 9:00 AM - 5:30 PM JST (with flexibility for client meetings and project deadlines)

📝 Enhancement Note: The salary range provided is based on market research for similar roles in the Tokyo area and reflects the high level of experience and expertise required for this position.

🎯 Team & Company Context

Company Culture: Salesforce is a customer-centric company that values innovation, equality, and trust. Employees are encouraged to be Trailblazers, driving their performance and career growth while improving the state of the world.

Industry: Salesforce operates in the software industry, providing customer relationship management (CRM) and other enterprise applications to businesses worldwide.

Company Size: Salesforce is a large, global company with over 50,000 employees, providing a wealth of opportunities for career growth and development.

Founded: 1999, with a strong commitment to corporate social responsibility and giving back to communities.

Team Structure:

Collaborative, cross-functional teams consisting of Account Executives, Marketing, Inside Sales, Channel Sales, and Partner teams.
Flat organizational structure with a focus on agile decision-making and empowerment.

Development Methodology:

Agile sales processes, with a focus on continuous improvement and customer success.
Regular team meetings and one-on-ones to ensure open communication and goal alignment.
Salesforce's own products and services are used to manage sales pipelines, forecasts, and customer interactions.

Company Website: Salesforce.com

📝 Enhancement Note: Salesforce's culture is built on a foundation of trust, innovation, and customer success. Employees are encouraged to be Trailblazers, driving their performance and career growth while improving the state of the world.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position, requiring a high level of sales expertise and experience in enterprise application sales. There is significant potential for career growth within Salesforce, including opportunities to move into management or specialized sales roles.

Reporting Structure: The Account Executive reports directly to the Sales Manager and works closely with cross-functional teams, including Marketing, Inside Sales, Channel Sales, and Partner teams.

Technical Impact: This role has a significant impact on Salesforce's revenue growth and customer success. The Account Executive is responsible for driving Service Cloud adoption within enterprise clients and ensuring that customers achieve their desired business outcomes.

Growth Opportunities:

Sales Management: Proven success in this role could lead to opportunities in sales management, where you would be responsible for leading a team of Account Executives and driving sales performance.
Specialized Sales Roles: Demonstrating expertise in a specific industry or product area could open up opportunities to move into a specialized sales role, focusing on a particular vertical or product suite.
Career Development: Salesforce offers numerous training and development opportunities to help employees grow their skills and advance their careers.

📝 Enhancement Note: Career growth opportunities within Salesforce are plentiful, with a strong emphasis on internal promotions and development. Employees are encouraged to take ownership of their career growth and pursue opportunities that align with their interests and skills.

🌐 Work Environment

Office Type: Modern, collaborative workspaces designed to foster innovation and teamwork.

Office Location(s): Tokyo, Japan (with flexibility for remote work and client visits)

Workspace Context:

Collaborative Environment: Open-plan offices with plenty of space for team meetings and brainstorming sessions.
Sales Tools: Access to Salesforce's own CRM platform, as well as other sales enablement tools and resources.
Work-Life Balance: Flexible working hours and remote work options to support a healthy work-life balance.

Work Schedule: Full-time, Monday-Friday, 9:00 AM - 5:30 PM JST (with flexibility for client meetings and project deadlines)

📝 Enhancement Note: Salesforce's work environment is designed to be collaborative, innovative, and supportive of employee growth and development. The company offers a range of benefits and perks to attract and retain top talent in the competitive software industry.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief call to discuss the role, qualifications, and cultural fit.
On-site Interview: A series of interviews with cross-functional teams, including Sales, Marketing, and Product, to assess sales skills, product knowledge, and cultural fit.
Final Interview: A meeting with the hiring manager to discuss the role, career growth opportunities, and next steps.

Portfolio Review Tips:

Tailor your resume to highlight relevant sales experience, customer management skills, and any experience with enterprise applications or CRM systems.
Prepare for behavioral interview questions that focus on your sales experience, problem-solving skills, and ability to build strong client relationships.
Research Salesforce's products and services to demonstrate your understanding of the company and its offerings.

Technical Challenge Preparation:

Brush up on your sales skills and be prepared to discuss your sales strategy, pipeline management, and customer management techniques.
Practice common sales interview questions and prepare examples of your sales achievements and challenges overcome.

ATS Keywords: Sales, Enterprise Applications, Customer Management, Business Development, CRM, Presentation Skills, IT Solutions, Salesforce, Service Cloud

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's sales skills, product knowledge, and cultural fit. Successful candidates will demonstrate a strong understanding of enterprise-level business processes and a proven track record in selling enterprise applications.

🛠 Technology Stack & Web Infrastructure (N/A)

👥 Team Culture & Values

Web Development Values:

Customer-centric: Always put the customer first and strive to understand their needs and challenges.
Innovative: Embrace continuous learning and improvement, and be open to new ideas and approaches.
Trustworthy: Build strong, lasting relationships with clients and colleagues based on integrity and transparency.
Equal: Value diversity and inclusion, and foster an environment where everyone can thrive.

Collaboration Style:

Cross-functional: Work closely with teams across the organization to drive customer success and business growth.
Agile: Embrace a test-and-learn approach, iterating on sales strategies and tactics to optimize performance.
Empowered: Encourage team members to take ownership of their work and drive results.

📝 Enhancement Note: Salesforce's culture is built on a foundation of trust, innovation, and customer success. Employees are encouraged to be Trailblazers, driving their performance and career growth while improving the state of the world.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Enterprise Sales: Developing and executing sales strategies for large, complex organizations with multiple stakeholders.
Product Expertise: Staying up-to-date with the latest Service Cloud features and releases, and understanding how they address client needs.
Customer Management: Building and maintaining strong, long-lasting relationships with enterprise clients.
Sales Forecasting: Accurately predicting sales performance and managing the sales pipeline to achieve targets.

Learning & Development Opportunities:

Sales Training: Access to Salesforce's extensive sales training and development programs, including product training, sales skills workshops, and leadership development courses.
Conferences and Events: Opportunities to attend industry conferences and events, both as a participant and a speaker.
Mentorship: The chance to work with and learn from experienced sales leaders and mentors within the organization.

📝 Enhancement Note: This role presents significant challenges and growth opportunities for experienced sales professionals looking to advance their careers in the enterprise application sales space.

💡 Interview Preparation

Technical Questions:

Sales Strategy: Describe your approach to developing and executing sales strategies for enterprise clients.
Customer Management: Walk through your process for building and maintaining strong, long-lasting client relationships.
Sales Forectioning: Explain how you manage your sales pipeline and forecast sales performance accurately.
Product Expertise: Demonstrate your understanding of the Service Cloud product suite and how it addresses client needs.

Company & Culture Questions:

Salesforce Culture: Explain what you understand about Salesforce's culture and how you would contribute to it as an employee.
Customer Success: Describe your approach to ensuring customer success and driving business growth.
Sales Enablement: Discuss your experience with sales enablement tools and resources, and how you would leverage them in this role.

Portfolio Presentation Strategy:

Tailor your resume to highlight relevant sales experience, customer management skills, and any experience with enterprise applications or CRM systems.
Prepare for behavioral interview questions that focus on your sales experience, problem-solving skills, and ability to build strong client relationships.
Research Salesforce's products and services to demonstrate your understanding of the company and its offerings.

📝 Enhancement Note: Preparing for the interview process involves understanding the role's requirements, researching the company, and practicing common sales interview questions. Successful candidates will demonstrate a strong understanding of enterprise-level business processes and a proven track record in selling enterprise applications.

📌 Application Steps

To apply for this Account Executive, Service Cloud position:

Submit your application through the application link provided.
Tailor your resume to highlight relevant sales experience, customer management skills, and any experience with enterprise applications or CRM systems.
Prepare for the phone screen by reviewing the job description and practicing common sales interview questions.
Research Salesforce's products and services to demonstrate your understanding of the company and its offerings.
Prepare for the on-site interview by practicing your sales pitch, developing questions for the interview team, and planning your wardrobe for a professional appearance.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and sales industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Account Executive, Service Cloud