📍 Job Overview

• Job Title: Infrastructure Engineer (Manager or Assistant Manager) - CTO
• Company: FWD Insurance
• Location: Tokyo, Japan (with remote work options)
• Job Type: Full-time
• Category: Infrastructure & DevOps
• Date Posted: July 4, 2025
• Experience Level: 10+ years
• Remote Status: Hybrid (1 day per week on-site)

🚀 Role Summary

• Key Responsibilities: Provide technical support and management for infrastructure across various domains, including servers, middleware, networks, and security.
• Key Skills: Infrastructure support, cloud computing, Azure, security knowledge, infrastructure architecture, technical support, project management, system operations, network operations, middleware, user operations, audit compliance, disaster recovery, and technical improvement.
• Team Context: Join the Technical Services Department, consisting of around 30 members, and work closely with the IT Systems Development Department and FWD Group offices worldwide.

📝 Enhancement Note: This role requires a high level of technical expertise and experience in infrastructure management, with a focus on cloud computing and security. The ideal candidate will have a proven track record in leading teams and driving technical improvements.

💻 Primary Responsibilities

• Infra Support: Provide technical support and management for infrastructure across various domains, including servers, middleware, networks, and security.
• Project Management: Participate in and contribute to various projects, ensuring they are completed on time and within budget.
• Technical Improvement: Promote and drive technical improvements and initiatives within the infrastructure domain.
• Team Management: Lead and mentor team members, fostering a culture of continuous learning and improvement.
• Stakeholder Communication: Collaborate with internal and external stakeholders, ensuring their needs are met and expectations are managed.

📝 Enhancement Note: This role requires strong leadership, communication, and problem-solving skills. The ideal candidate will be able to balance technical depth with strategic thinking and effective communication.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. However, relevant experience and certifications will also be considered.

Experience: Candidates must have over 10 years of IT operational experience, with a focus on infrastructure construction and operation. Experience in the financial insurance sector is a plus.

Required Skills:

• Proven expertise in infrastructure support and management
• Strong knowledge of cloud computing, with a focus on Azure
• Experience with security protocols and best practices
• Familiarity with infrastructure architecture and design principles
• Excellent project management and communication skills
• Ability to lead and mentor team members
• Strong problem-solving and analytical skills

Preferred Skills:

• Experience with infrastructure as code (IaC) tools, such as Terraform or Azure Resource Manager (ARM)
• Familiarity with containerization and orchestration tools, such as Docker and Kubernetes
• Knowledge of CI/CD pipelines and DevOps practices
• Experience with monitoring and logging tools, such as Prometheus or ELK Stack
• Familiarity with IT service management (ITSM) frameworks, such as ITIL

📝 Enhancement Note: This role requires a broad range of technical skills and experience. The ideal candidate will have a deep understanding of infrastructure management, with a focus on cloud computing and security, as well as strong leadership and communication skills.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• A well-structured and up-to-date resume highlighting relevant experience and achievements in infrastructure management and support.
• Examples of successful infrastructure projects, including cloud migrations, security implementations, and disaster recovery initiatives.
• Case studies demonstrating problem-solving, leadership, and strategic thinking in infrastructure management.

Technical Documentation:

• Detailed documentation of infrastructure architecture, including diagrams and design principles.
• Step-by-step guides for infrastructure deployment, configuration, and maintenance.
• Performance metrics and optimization techniques for infrastructure components.

📝 Enhancement Note: This role requires a strong portfolio that demonstrates the candidate's technical expertise, leadership, and strategic thinking in infrastructure management. The ideal candidate will be able to provide detailed and well-structured documentation that showcases their ability to manage complex infrastructure projects.

💵 Compensation & Benefits

Salary Range: ¥7,200,000 - ¥11,500,000 per year, depending on experience and qualifications. The salary range is based on market research for similar roles in the Tokyo area and takes into account the candidate's level of experience and expertise.

Benefits:

• Annual bonus and salary increase
• Remote work options and flexible working hours
• Paid leave, including annual leave, special consecutive leave, and national holidays
• Retirement benefits, including a defined benefit pension plan and a defined contribution pension plan
• Health insurance, including health and dental insurance
• Welfare services, including a welfare benefit program and a commuting allowance
• Training programs, including new employee training, e-learning, and external training opportunities

Working Hours: The standard working hours are from 9:00 to 17:00, with a 60-minute lunch break. The flexible working hours policy allows for a flexible start and end time, with the core hours being from 10:00 to 15:00.

📝 Enhancement Note: The salary range and benefits package are competitive and reflect the high level of technical expertise and experience required for this role. The ideal candidate will have a proven track record in infrastructure management and be able to demonstrate their value through their portfolio and interview performance.

🎯 Team & Company Context

Company Culture:

• Industry: FWD Insurance is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia.
• Company Size: FWD Group has around 30 million customers and operates in 10 markets across Asia.
• Founded: FWD Group was established in 2013 and has since grown to become one of the fastest-growing insurance markets in the world.

Team Structure:

• The Technical Services Department consists of around 30 members and is responsible for the construction, operation, and maintenance of the company's infrastructure.
• The department is divided into three groups: Network Operations, System Operations, and User Operations.
• The ideal candidate will have experience leading teams and driving technical improvements in a similar environment.

Development Methodology:

• FWD Insurance uses Agile methodologies, including Scrum, to manage projects and drive continuous improvement.
• The company emphasizes collaboration, communication, and knowledge sharing to foster a culture of innovation and excellence.
• The ideal candidate will have experience working in an Agile environment and be able to drive technical improvements through collaboration and communication.

Company Website: https://www.fwd.com/

📝 Enhancement Note: FWD Insurance is a fast-growing, innovative company that places a strong emphasis on technology and digital transformation. The ideal candidate will be able to thrive in a dynamic, collaborative environment and drive technical improvements through strong leadership and communication skills.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior management level, with a focus on infrastructure management and support. The ideal candidate will have a proven track record in leading teams and driving technical improvements in a similar environment.

Reporting Structure: The ideal candidate will report directly to the CTO and be responsible for leading and managing the Technical Services Department. They will also collaborate with the IT Systems Development Department and other internal stakeholders to ensure alignment with business objectives and technical requirements.

Technical Impact: The ideal candidate will have a deep understanding of infrastructure management and be able to make strategic decisions that drive business value and technical excellence. They will also be responsible for ensuring the security, availability, and performance of the company's infrastructure.

Growth Opportunities:

• Technical Leadership: The ideal candidate will have the opportunity to grow into a more senior role, such as a CTO or IT Director, as the company continues to expand and evolve.
• Technical Specialization: The ideal candidate will have the opportunity to specialize in specific areas of infrastructure management, such as cloud computing, security, or architecture, and become a subject matter expert in their field.
• Mentoring and Coaching: The ideal candidate will have the opportunity to mentor and coach team members, helping them to develop their skills and advance their careers within the company.

📝 Enhancement Note: This role offers significant opportunities for career growth and development. The ideal candidate will be able to thrive in a dynamic, collaborative environment and drive technical improvements through strong leadership and communication skills.

🌐 Work Environment

Office Type: FWD Insurance has offices in Tokyo and Osaka, with remote work options available for eligible roles. The ideal candidate will be able to work effectively in a hybrid environment, balancing remote work with on-site collaboration and communication.

Office Location(s): The Tokyo office is located in the Nihonbashi district, and the Osaka office is located in the Grand Front Osaka Tower B.

Workspace Context:

• Collaboration: The ideal candidate will be able to work effectively in a collaborative environment, with a focus on communication, knowledge sharing, and teamwork.
• Technology: The ideal candidate will have access to modern hardware, software, and tools to support their work and enable them to perform at their best.
• Flexibility: The ideal candidate will be able to balance their work and personal life, with a focus on flexibility, work-life balance, and overall well-being.

Work Schedule: The standard working hours are from 9:00 to 17:00, with a 60-minute lunch break. The flexible working hours policy allows for a flexible start and end time, with the core hours being from 10:00 to 15:00. The ideal candidate will be able to manage their time effectively and balance their work and personal responsibilities.

📝 Enhancement Note: FWD Insurance offers a flexible, collaborative work environment that places a strong emphasis on communication, knowledge sharing, and teamwork. The ideal candidate will be able to thrive in this dynamic, collaborative environment and drive technical improvements through strong leadership and communication skills.

📄 Application & Technical Interview Process

Interview Process:

• Technical Assessment: The first round of interviews will focus on the candidate's technical skills and expertise in infrastructure management and support. The ideal candidate will be able to demonstrate their knowledge of cloud computing, security, and infrastructure architecture through hands-on exercises and technical discussions.
• Behavioral Assessment: The second round of interviews will focus on the candidate's leadership, communication, and problem-solving skills. The ideal candidate will be able to demonstrate their ability to lead and manage teams, drive technical improvements, and collaborate effectively with internal and external stakeholders.
• Final Assessment: The final round of interviews will focus on the candidate's cultural fit and alignment with the company's values and objectives. The ideal candidate will be able to demonstrate their understanding of the company's business, technical requirements, and long-term goals.

Portfolio Review Tips:

• Technical Depth: The ideal candidate will provide detailed, well-structured documentation that showcases their technical expertise in infrastructure management and support.
• Leadership and Collaboration: The ideal candidate will provide examples of successful infrastructure projects, including cloud migrations, security implementations, and disaster recovery initiatives, that demonstrate their ability to lead and collaborate with team members and stakeholders.
• Problem-Solving and Strategic Thinking: The ideal candidate will provide case studies that demonstrate their ability to solve complex technical problems, make strategic decisions, and drive business value through infrastructure management.

Technical Challenge Preparation:

• Technical Fundamentals: The ideal candidate will brush up on their technical fundamentals, including cloud computing, security, and infrastructure architecture, to ensure they are well-prepared for the technical assessment.
• Hands-On Experience: The ideal candidate will gain practical experience with cloud computing, security, and infrastructure architecture tools and technologies to ensure they are well-versed in the latest trends and best practices.
• Communication and Collaboration: The ideal candidate will practice their communication and collaboration skills to ensure they can work effectively with team members and stakeholders in a dynamic, collaborative environment.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical expertise, leadership, and cultural fit. The ideal candidate will be able to demonstrate their knowledge of infrastructure management and support, as well as their ability to lead and collaborate with team members and stakeholders in a dynamic, collaborative environment.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies:

• Cloud Computing: Azure, AWS, Google Cloud Platform
• Infrastructure as Code (IaC): Terraform, Azure Resource Manager (ARM)
• Containerization and Orchestration: Docker, Kubernetes
• Server Platforms: Linux, Windows
• Databases: SQL Server, MySQL, PostgreSQL, MongoDB
• Monitoring and Logging: Prometheus, ELK Stack, Datadog
• CI/CD Pipelines: Jenkins, Azure DevOps, GitLab CI/CD
• IT Service Management (ITSM): ServiceNow, JIRA Service Desk

Development & DevOps Tools:

• Version Control: Git, GitHub, Azure DevOps
• Project Management: JIRA, Azure DevOps, Asana
• Communication and Collaboration: Microsoft Teams, Slack, Google Workspace
• Documentation: Confluence, Microsoft Word, Google Docs
• Design and Diagramming: Lucidchart, Visio, Draw.io

📝 Enhancement Note: This role requires a broad range of technical skills and experience, with a focus on cloud computing, security, and infrastructure architecture. The ideal candidate will have a deep understanding of these technologies and be able to make strategic decisions that drive business value and technical excellence.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: FWD Insurance places a strong emphasis on customer focus and user experience. The ideal candidate will be able to understand and address the needs of the company's customers and provide technical solutions that drive business value and customer satisfaction.
• Innovation: FWD Insurance encourages innovation and continuous improvement. The ideal candidate will be able to think creatively, challenge the status quo, and drive technical improvements that enhance the company's products, services, and infrastructure.
• Collaboration: FWD Insurance values collaboration and teamwork. The ideal candidate will be able to work effectively with team members and stakeholders, fostering a culture of knowledge sharing, communication, and mutual support.
• Integrity: FWD Insurance expects its employees to act with integrity, honesty, and professionalism. The ideal candidate will be able to uphold the company's values and maintain high ethical standards in all aspects of their work.

Collaboration Style:

• Cross-Functional Integration: FWD Insurance encourages collaboration and integration between different teams, departments, and business units. The ideal candidate will be able to work effectively with internal and external stakeholders, ensuring alignment with business objectives and technical requirements.
• Code Review Culture: FWD Insurance places a strong emphasis on code review and quality assurance. The ideal candidate will be able to provide and receive constructive feedback, ensuring that the company's infrastructure is secure, reliable, and performant.
• Knowledge Sharing: FWD Insurance encourages knowledge sharing and continuous learning. The ideal candidate will be able to share their expertise with team members and stakeholders, fostering a culture of growth, development, and mutual support.

📝 Enhancement Note: FWD Insurance places a strong emphasis on customer focus, innovation, collaboration, and integrity. The ideal candidate will be able to thrive in this dynamic, collaborative environment and drive technical improvements through strong leadership and communication skills.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Cloud Migration: The ideal candidate will be able to lead and manage the migration of the company's infrastructure to the cloud, ensuring security, availability, and performance.
• Security and Compliance: The ideal candidate will be able to ensure the security and compliance of the company's infrastructure, with a focus on data protection, access control, and regulatory compliance.
• Performance Optimization: The ideal candidate will be able to optimize the performance of the company's infrastructure, with a focus on scalability, efficiency, and cost optimization.
• Disaster Recovery: The ideal candidate will be able to develop and implement disaster recovery plans, ensuring the company's infrastructure is protected against natural disasters, cyberattacks, and other potential disruptions.

Learning & Development Opportunities:

• Technical Training: FWD Insurance offers technical training and development opportunities, including online courses, workshops, and external certifications.
• Mentoring and Coaching: FWD Insurance offers mentoring and coaching programs, providing team members with the opportunity to learn from experienced professionals and develop their skills and careers.
• Conference Attendance: FWD Insurance encourages team members to attend industry conferences and events, providing them with the opportunity to network with peers, learn about the latest trends and best practices, and gain insights into emerging technologies and market trends.

📝 Enhancement Note: This role offers significant opportunities for technical growth and development. The ideal candidate will be able to thrive in a dynamic, collaborative environment and drive technical improvements through strong leadership and communication skills.

💡 Interview Preparation

Technical Questions:

• Cloud Computing: The ideal candidate will be able to discuss their experience with cloud computing, including migration strategies, security best practices, and performance optimization techniques.
• Security: The ideal candidate will be able to discuss their experience with security protocols, access control, and regulatory compliance.
• Infrastructure Architecture: The ideal candidate will be able to discuss their experience with infrastructure architecture, including design principles, scalability, and cost optimization strategies.
• Problem-Solving: The ideal candidate will be able to discuss their problem-solving skills, including their ability to identify, analyze, and resolve complex technical issues.

Company & Culture Questions:

• Company Values: The ideal candidate will be able to discuss their understanding of the company's values and how they align with their personal beliefs and work ethic.
• Team Dynamics: The ideal candidate will be able to discuss their experience working in a team environment, including their ability to collaborate, communicate, and support team members and stakeholders.
• Adaptability: The ideal candidate will be able to discuss their ability to adapt to change, learn new technologies, and thrive in a dynamic, collaborative environment.

Portfolio Presentation Strategy:

• Technical Depth: The ideal candidate will provide detailed, well-structured documentation that showcases their technical expertise in infrastructure management and support.
• Leadership and Collaboration: The ideal candidate will provide examples of successful infrastructure projects, including cloud migrations, security implementations, and disaster recovery initiatives, that demonstrate their ability to lead and collaborate with team members and stakeholders.
• Problem-Solving and Strategic Thinking: The ideal candidate will provide case studies that demonstrate their ability to solve complex technical problems, make strategic decisions, and drive business value through infrastructure management.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical expertise, leadership, and cultural fit. The ideal candidate will be able to demonstrate their knowledge of infrastructure management and support, as well as their ability to lead and collaborate with team members and stakeholders in a dynamic, collaborative environment.